Xorcom UC924 User manual

UC924 IP Phone
Xorcom
UC924 IP Phone
User Manual

UC924 IP Phone
Contents
1. INTRODUCTION .......................................................................................................................................9
COPYRIGHT ............................................................................................................................................................9
SAFETY INSTRUCTIONS..............................................................................................................................................9
CLEANING..............................................................................................................................................................9
2. PACKING LIST.........................................................................................................................................10
3. ASSEMBLY & INSTALLATION ..................................................................................................................13
Attach the Stand ........................................................................................................................................................13
Connect Handset (and optional Headset)..................................................................................................................14
Connect Network and Power.....................................................................................................................................15
4. GETTING TO KNOW YOUR PHONE .........................................................................................................16
LAYOUT OF KEYS AND LEDS.....................................................................................................................................16
DESCRIPTION OF KEYS AND LEDS..............................................................................................................................17
ICONS .................................................................................................................................................................20
LED STATES .........................................................................................................................................................24
Power Indicator LED .....................................................................................................................................24
Line LED (when used as line) ........................................................................................................................24
BLF or BLF List Key LED (when used as BLF).................................................................................................. 24
Shared Line LED States .................................................................................................................................25
Other LEDs....................................................................................................................................................25
INTERFACES..........................................................................................................................................................27
Phone Interface Overview ............................................................................................................................27
LINE KEY FUNCTION OVERVIEW................................................................................................................................29
HOME SCREEN......................................................................................................................................................32
INITIALIZATION......................................................................................................................................................34
Boot ...........................................................................................................................................................................34
Initialization ...............................................................................................................................................................34
Firmware Upgrade .....................................................................................................................................................35
Reboot .......................................................................................................................................................................35
Network .....................................................................................................................................................................36
USING THE PHONE INTERFACE..................................................................................................................................37
STATUS................................................................................................................................................................38
Viewing Phone Status................................................................................................................................... 38
Viewing status using the phone interface..................................................................................................................38
Viewing status using the web interface .....................................................................................................................40
REGISTRATION ......................................................................................................................................................42
Registration using the phone Interface......................................................................................................................42
Registration using the web interface .........................................................................................................................43
5. CONFIGURING BASIC FEATURES.............................................................................................................46
GENERAL SETTINGS................................................................................................................................................46
Web Login.....................................................................................................................................................46
Administrator Password............................................................................................................................... 47
Changing Password using the phone interface..........................................................................................................47
Changing Password using the web interface .............................................................................................................48
Language......................................................................................................................................................49
Changing Language using the phone interface..........................................................................................................49
Wallpaper..................................................................................................................................................... 51
Changing wallpaper using the phone interface .........................................................................................................51
Changing wallpaper using the web interface.............................................................................................................51
To delete the wallpaper via web interface ................................................................................................................52
Screen Saver .................................................................................................................................................52

UC924 IP Phone
Enabling Screen Saver using the phone interface......................................................................................................52
Disabling Screen Saver using the phone interface.....................................................................................................53
Enabling Screen Saver using the web interface .........................................................................................................54
Disabling Screen Saver using the web interface ........................................................................................................54
Customizing Text Logo using the web interface.........................................................................................................55
Set Wake-Up Screen Saver using the web interface ..................................................................................................55
Backlight....................................................................................................................................................... 55
Changing Backlight using the web interface ..............................................................................................................55
Time and Date .............................................................................................................................................. 56
Configuring NTP Server..............................................................................................................................................56
Configuring Time & Date manually using the phone interface ..................................................................................56
Configuring Time & Date Format using the phone interface .....................................................................................57
Configuring DHCP time ..............................................................................................................................................57
Configuring DHCP Option 100 using the web interface .............................................................................................58
Configuring NTP Server using the web interface .......................................................................................................59
Changing Time Zone and Date Display Format using web interface..........................................................................59
Changing SIP Date Override Time using the web interface........................................................................................60
Changing the Account using the web interface .........................................................................................................61
Change Daylight Saving Time using the web interface ..............................................................................................61
Daylight Saving Time..................................................................................................................................................62
LED STATUS SETTING.............................................................................................................................................63
Configuring LED Status using the web interface ........................................................................................................63
Key as Send...................................................................................................................................................63
Configuring Send key .................................................................................................................................................63
Cancelling # as Send key ............................................................................................................................................64
NETWORK SETTINGS ..............................................................................................................................................65
IPv4............................................................................................................................................................... 65
Configuring IPv4 using the phone interface...............................................................................................................65
Configuring IPv4 using the web interface ..................................................................................................................66
Configuring DHCP using the phone interface.............................................................................................................66
Configuring a Static IP address using the phone interface.........................................................................................66
Configuring PPPoE using the phone interface............................................................................................................67
Configuring Network using the web interface ...........................................................................................................68
IPv6............................................................................................................................................................... 69
Configuring IPv6 using the phone interface...............................................................................................................69
Configuring IPv6 using the web interface ..................................................................................................................69
Configuring DHCP using the phone interface.............................................................................................................69
Configuring Static IP Address using the phone interface...........................................................................................70
Configuring Network using the web interface ...........................................................................................................71
IPv4 & IPv6 ................................................................................................................................................... 71
Configuring IPv4 & IPv6 using the phone interface....................................................................................................71
Configuring IPv4 & IPv6 using the web interface.......................................................................................................72
PC Port..........................................................................................................................................................72
Configuring PC Bridge using the phone interface ......................................................................................................72
Configuring PC Router using the phone interface......................................................................................................73
Configuring Bridge using the web interface...............................................................................................................73
Configuring Router using the web interface ..............................................................................................................73
CONTACT SETTINGS ...............................................................................................................................................75
Local Directory..............................................................................................................................................75
Manually adding Contacts List into local directory....................................................................................................75
Adding contacts from History using the phone interface ..........................................................................................75
Adding Contacts using the web interface ..................................................................................................................76
Contacts Photo Server ...............................................................................................................................................78
Manually creating a Blacklist using the phone interface ...........................................................................................78
Creating Blacklist from History using the phone interface.........................................................................................78
Importing or exporting Contact Lists .........................................................................................................................79
Importing a Contact List from XML using the web interface......................................................................................79
Exporting a Contact List to XML using the web interface ..........................................................................................79
Importing a Contact List from CSV using the web interface......................................................................................79
Exporting a CSV file of Contact List using the web interface......................................................................................80
Remote Phonebook ......................................................................................................................................80
Setting a Remote Phonebook using the web interface..............................................................................................80

UC924 IP Phone
Checking the Contacts using the Phone interface......................................................................................................81
LDAP Phonebook ..........................................................................................................................................81
Configuring LDAP using the web interface.................................................................................................................81
Configuring LDAP Key................................................................................................................................... 82
Configuring LDAP Key using the web interface..........................................................................................................82
Configuring LDAP Key using the phone interface.......................................................................................................83
Searching Contacts.......................................................................................................................................83
Searching for a Contact in All Contacts......................................................................................................................83
Searching for a Contact in Local Contacts..................................................................................................................84
Search for a Contact in Remote Contacts ..................................................................................................................84
Searching for a Contact in LDAP Contacts..................................................................................................................84
CALL HISTORY SETTINGS .........................................................................................................................................86
Call History ...................................................................................................................................................86
Enabling History Recording using the phone interface..............................................................................................86
Checking Call History using the phone interface........................................................................................................86
Deleting Call History entry using the phone interface ...............................................................................................87
Deleting all Call History entries using the phone interface........................................................................................87
Checking Call History using the web interface...........................................................................................................87
Dialing from Call History using the web interface......................................................................................................88
Dialing from Call History using the phone interface ..................................................................................................88
AUDIO SETTINGS ...................................................................................................................................................90
Ring Tone...................................................................................................................................................... 90
Adjusting Ring Tone Type using the phone interface.................................................................................................90
Configuring Distinctive Ring Tone using the phone interface....................................................................................91
Configuring Distinctive Ring Tone using the web interface .......................................................................................91
Volume ......................................................................................................................................................... 92
Adjusting Ring tone Volume using the phone interface ............................................................................................92
Adjusting Handset Volume using the phone interface ..............................................................................................93
Adjusting Headset Volume using the phone interface...............................................................................................93
Adjusting Speaker Volume using the phone interface...............................................................................................94
Voice Mail Tone............................................................................................................................................94
Play Hold Tone.............................................................................................................................................. 95
Play Hold Tone Delay....................................................................................................................................95
SYSTEM SETTINGS..................................................................................................................................................96
Dial Plan ....................................................................................................................................................... 96
Configuring Dial Plan using the web interface ...........................................................................................................96
Dial-Now Timeout ........................................................................................................................................97
Configuring Dial-Now Timeout using the web interface............................................................................................97
No Key Entry Timeout...................................................................................................................................98
Configuring No Key Entry Timeout.............................................................................................................................98
Emergency Call .............................................................................................................................................98
Configuring Emergency numberl using the web interface.........................................................................................98
Label Scroll.................................................................................................................................................... 99
Configuring Label Scroll using the web interface.......................................................................................................99
Show Missed Calls ........................................................................................................................................99
Configuring Show Missed Calls using the web interface............................................................................................99
Auto Logout Time .......................................................................................................................................100
Reboot when Talking..................................................................................................................................100
Detect IP Conflict ........................................................................................................................................100
Redial Mode ............................................................................................................................................... 100
Keypad Lock................................................................................................................................................101
Enabling Keypad Lock using the phone interface.....................................................................................................101
Disabling Keypad Lock using the phone interface....................................................................................................101
Enabling Keypad Lock using the web interface........................................................................................................101
Disabling Keypad Lock using the web interface .......................................................................................................102
Suppressing DTMF Display .........................................................................................................................102
Suppress DTMF Display Delay ....................................................................................................................102
Check-Syn With Authenticate.....................................................................................................................102
6. OTHER FEATURE SETTINGS ..................................................................................................................103

UC924 IP Phone
ACTION URL ......................................................................................................................................................103
Configuring Action URL using the web interface......................................................................................................103
SOFTKEY LAYOUT.................................................................................................................................................105
Configuring Soft Key using the web interface..........................................................................................................105
PROGRAMMABLE KEYS.........................................................................................................................................107
Configuring Programmable Key using the web interface.........................................................................................107
7. BASIC CALL FEATURES..........................................................................................................................108
PLACING A CALL ..................................................................................................................................................108
Making a call in Handset mode................................................................................................................................108
Making a call in Headset mode................................................................................................................................108
Always use headset to place and answer calls.........................................................................................................108
Making a call in Hands-Free Speakerphone mode...................................................................................................109
Making a call using Call History or Directory............................................................................................................109
Making two calls with one line and one account.....................................................................................................109
ENDING A CALL ...................................................................................................................................................110
Ending a call in Handset mode.................................................................................................................................110
Ending a call in Headset mode .................................................................................................................................110
Ending a call in Hands-Free Speakerphone mode....................................................................................................110
RECEIVING CALLS.................................................................................................................................................111
Receiving a call in Handset mode.............................................................................................................................111
Receiving a call in Headset mode.............................................................................................................................111
Receiving a call in Hands-Free Speakerphone mode ...............................................................................................111
INCOMING CALL SHOW MODE...............................................................................................................................112
Set Incoming Call Show Mode using the web interface...........................................................................................112
AUTO ANSWER ...................................................................................................................................................113
Enabling Auto Answer using the web interface .......................................................................................................113
Disabling Auto Answer using the web interface ......................................................................................................113
CALL HOLD.........................................................................................................................................................114
Holding a call in Handset mode ...............................................................................................................................114
Holding a call in Headset mode................................................................................................................................115
Holding a call in Speaker mode:...............................................................................................................................115
CALL TRANSFER...................................................................................................................................................116
Blind Transfer...........................................................................................................................................................116
Attended Transfer....................................................................................................................................................116
Semi-Attended Transfer...........................................................................................................................................117
BLF Transfer .............................................................................................................................................................117
Hold transfer on hook..............................................................................................................................................117
Hold transfer for 3-Way conference ........................................................................................................................118
Transfer to new call using the web interface...........................................................................................................118
Transfer Release Trigger ..........................................................................................................................................119
CONFERENCE CALL...............................................................................................................................................120
5-way conference ....................................................................................................................................................120
CALL FORWARDING..............................................................................................................................................122
Static Call Forwarding ................................................................................................................................ 122
Configuring Forward Always ....................................................................................................................................122
Configuring Busy Forward........................................................................................................................................122
Configuring No Answer Forward..............................................................................................................................123
Configuring Forward using the web interface..........................................................................................................124
Cancelling Call Forwarding using the phone interface.............................................................................................124
Cancelling Call Forwarding using the web interface ................................................................................................125
Dynamic Call Forwarding ...........................................................................................................................125
Forward an incoming call when phone is ringing.....................................................................................................125
DIAL LAST CALLER................................................................................................................................................126
Configuring Call Return using the phone interface..................................................................................................126
Configuring Call Return using the web interface .....................................................................................................126
CALL BACK .........................................................................................................................................................127
Configuring Call Back using the web interface.........................................................................................................127
CALL WAITING TONE............................................................................................................................................128
Changing Call Waiting Tone Time using the web interface......................................................................................128
HIDE CALLER ID ..................................................................................................................................................129

UC924 IP Phone
Configuring Anonymous calls...................................................................................................................................129
Cancelling Anonymous calls.....................................................................................................................................129
REJECT ANONYMOUS ...........................................................................................................................................130
Configuring rejection of Anonymous calls ...............................................................................................................130
Cancelling rejection of Anonymous calls..................................................................................................................130
CALL MUTE........................................................................................................................................................131
Mute phone during a call (including conference call)..............................................................................................131
DND ................................................................................................................................................................132
Enable Do Not Disturb (DND) using the phone interface.........................................................................................132
Disable Do Not Disturb (DND) using the phone interface........................................................................................132
HOT LINE...........................................................................................................................................................133
Configuring Hot Line ................................................................................................................................................133
Configuring Hotline Auto Dial using the web interface............................................................................................133
AUTO REDIAL .....................................................................................................................................................134
Configuring Auto Redial using the web interface.....................................................................................................134
8. FUNCTION KEYS FEATURES SETTINGS ..................................................................................................135
LINE..................................................................................................................................................................135
Configuring Line using the web interface ................................................................................................................135
SPEED DIAL ........................................................................................................................................................136
Configuring Speed Dial using the phone interface...................................................................................................136
Configuring Speed Dial using the web interface ......................................................................................................136
BLF ..................................................................................................................................................................137
Configuring a BLF Key using the phone interface.....................................................................................................137
Configuring a BLF Key using the web interface........................................................................................................137
VISUAL ALERT FOR BLF PICKUP..............................................................................................................................139
Configuring Visual Alert for BLF Pickup using web Interface ...................................................................................139
Audio Alert for BLF Pickup .......................................................................................................................................140
Configuring Audio Alert for BLF Pickup using the web interface .............................................................................140
BLF LIST............................................................................................................................................................141
Configuring BLF List using the web interface ...........................................................................................................141
VOICE MESSAGES................................................................................................................................................142
Configuring Voice Mail feature using the phone interface ......................................................................................142
Configuring Voice Mail Line Key using the web interface ........................................................................................142
Configuring Voice Mail Key using the phone interface ............................................................................................143
Leaving a Voice Mail: ...............................................................................................................................................143
Listening to Voice Mails ...........................................................................................................................................143
Viewing Voicemail using the phone interface..........................................................................................................143
DIRECT PICKUP ...................................................................................................................................................145
Configuring Direct Pickup using the Phone interface...............................................................................................145
Configuring Direct Pickup using the web interface..................................................................................................145
GROUP PICKUP ...................................................................................................................................................146
Configuring Group Pickup using the phone interface ..............................................................................................146
Configuring Group Pick up using the web interface.................................................................................................146
CALL PARKING ....................................................................................................................................................147
Configuring Parking using the phone interface........................................................................................................147
Configuring Parking using the web interface ...........................................................................................................147
INTERCOM .........................................................................................................................................................148
Configuring Intercom using the phone interface .....................................................................................................148
Configuring Intercom using the web interface ........................................................................................................148
INTERCOM BARGE ...............................................................................................................................................149
DTMF ..............................................................................................................................................................150
Configuring DTMF using the web interface..............................................................................................................150
Configuring DTMF using the phone interface ..........................................................................................................150
Configuring DTMF using the web interface..............................................................................................................150
PREFIX...............................................................................................................................................................151
Configuring Prefix using the phone interface ..........................................................................................................151
Configuring Prefix using the web interface..............................................................................................................151
LOCAL GROUP ....................................................................................................................................................152
Configuring Local Group using the phone interface ................................................................................................152
Configuring Local Group using the web interface....................................................................................................152

UC924 IP Phone
XML GROUP......................................................................................................................................................153
Configuring XML Group using the phone interface..................................................................................................153
Configuring XML Group using the web interface .....................................................................................................153
LDAP ...............................................................................................................................................................154
Configuring LDAP using the phone interface ...........................................................................................................154
Configuring LDAP using the web interface...............................................................................................................154
XML BROWSER ..................................................................................................................................................155
Configuring XML Browser using the phone interface ..............................................................................................155
Configuring XML Browser using the web interface..................................................................................................155
BROADSOFT GROUP.............................................................................................................................................156
Configuring Broadsoft Group using the phone interface.........................................................................................156
Configuring Broadsoft Group using the web interface ............................................................................................156
CONFERENCING...................................................................................................................................................157
Configuring Conference using the phone interface .................................................................................................157
Configuring Conference using the web interface.....................................................................................................157
CALL FORWARDING..............................................................................................................................................158
Configuring Call Forwarding using the phone interface...........................................................................................158
Configuring Call Forwarding using the web interface ..............................................................................................158
TRANSFER..........................................................................................................................................................159
Configuring Call Transfer using the phone interface................................................................................................159
Configuring Call Transfer using the web interface ...................................................................................................159
HOLD................................................................................................................................................................160
Configuring Hold using the phone interface ............................................................................................................160
Configuring Hold using the web interface................................................................................................................160
GROUP LISTENING ...............................................................................................................................................161
Configuring Group Listening using the phone interface ..........................................................................................161
Configuring Group Listening using the web interface..............................................................................................161
DND ................................................................................................................................................................162
Configuring DND using the phone interface ............................................................................................................162
Configuring DND using the web interface................................................................................................................162
Enabling DND feature ..............................................................................................................................................162
Disabling DND feature..............................................................................................................................................162
REDIAL ..............................................................................................................................................................163
Configuring Redial using the web interface .............................................................................................................163
SMS.................................................................................................................................................................164
Send SMS....................................................................................................................................................164
Sending SMS using the web interface......................................................................................................................164
Sending SMS using the phone interface ..................................................................................................................164
Set SMS Line Key.........................................................................................................................................165
Configuring SMS using the phone interface.............................................................................................................165
Configuring SMS using the web interface ................................................................................................................165
CALL RECORDING ................................................................................................................................................166
Configuring Call Recording using the phone interface.............................................................................................166
Configuring Call Recording using the web interface ................................................................................................166
URL CALL RECORDING .........................................................................................................................................167
Configuring URL Recording using the phone interface ............................................................................................167
Configuring URL Recording using the web interface................................................................................................167
PAGING.............................................................................................................................................................168
Configuring Paging using the phone interface .........................................................................................................168
Configuring Paging using the web interface ............................................................................................................168
SHARED LINE ......................................................................................................................................................169
Configuring Line key as a line using the phone interface.........................................................................................169
Configuring Line Key as line using the web interface...............................................................................................169
PUBLIC HOLD......................................................................................................................................................171
Configuring Public Hold using the phone interface..................................................................................................171
Configuring Public Hold using the web interface .....................................................................................................171
PRIVATE HOLD....................................................................................................................................................172
Configuring Private Hold using the phone interface................................................................................................172
Configuring Private Hold using the web interface ...................................................................................................172
HOT DESKING.....................................................................................................................................................173
Configuring Hot Desking using the phone interface ................................................................................................173

UC924 IP Phone
Configuring Hot Desking using the web interface....................................................................................................173
Using Hot Desking using the phone interface..........................................................................................................173
ACD.................................................................................................................................................................175
Configuring ACD using the phone interface.............................................................................................................175
Configuring ACD using the web interface ................................................................................................................175
ZERO TOUCH ......................................................................................................................................................176
Configuring Zero Touch using the phone interface..................................................................................................176
Configuring Zero Touch using the web interface .....................................................................................................176
Using Zero Touch using the phone interface ...........................................................................................................176
MULTICAST PAGING.............................................................................................................................................177
Sending RTP Stream ...................................................................................................................................177
Configuring a Multicast Paging Key using the phone interface................................................................................177
Configuring a Multicast Paging Key using the web interface ...................................................................................177
Sending RTP Stream:................................................................................................................................................177
Receiving RTP Stream.................................................................................................................................178
Paging Barge ............................................................................................................................................................178
Paging Priority Active...............................................................................................................................................178
Multicast Codec:.........................................................................................................................................178
Configuring Multicast Codec Key using the web interface.......................................................................................178
Configuring Multicast Listening Addresses using the web interface........................................................................179
9. UPGRADING.........................................................................................................................................180
FACTORY RESET...................................................................................................................................................180
Factory Reset using phone interface........................................................................................................................180
Factory Reset using the web interface.....................................................................................................................180
PCAP FEATURE....................................................................................................................................................181
Using Pcap using the web interface .........................................................................................................................181
SYSTEM LOG.......................................................................................................................................................182
To Download System Log using the web interface ..................................................................................................182
UPGRADE...........................................................................................................................................................183
Firmware Upgrade using HTTP.................................................................................................................................183
Configuring the Server Path using the web interface ..............................................................................................183
Upgrading manually using the web interface ..........................................................................................................184
BACKUP AND RESTORE .........................................................................................................................................186
Downloading the configuration file .........................................................................................................................186
Restoring the configuration file ...............................................................................................................................186
10. TROUBLESHOOTING.............................................................................................................................188
Why is the phone LCD screen blank?.......................................................................................................................188
Why does the phone display "Network Unavailable"? ............................................................................................188
Why can’t I get a dial tone? .....................................................................................................................................188
Where to set the tone?............................................................................................................................................188
How to download XML Configuration?....................................................................................................................189
How to Import Trusted CA certificate? ....................................................................................................................189
How to Import Server CA certificate? ......................................................................................................................190
How to use Vlan? .....................................................................................................................................................190
How to use LLDP? ....................................................................................................................................................191
How to Set LCD and Web GUI? ................................................................................................................................191
How to Upgrade using FTP?.....................................................................................................................................191
How to make a Ringtone?........................................................................................................................................191
How to use OpenVPN?.............................................................................................................................................191
Provisioning Guide on FreePBX................................................................................................................................191
Redundancy Server ..................................................................................................................................................192
How to Use Auto Provision Phonebook? .................................................................................................................192
All Documents..........................................................................................................................................................192
11. REGULATORY INFORMATION...............................................................................................................193
DISPOSAL...........................................................................................................................................................193
FCC STATEMENT.................................................................................................................................................193

UC924 IP Phone
Copyright © 2019 Xorcom Ltd. All rights reserved Page 9 of 193
1. Introduction
Copyright
Copyright © 2019 Xorcom Ltd. All rights reserved.
Xorcom Ltd. owns all the rights to modify and copy this document at any time. All the
illustrations and text in this document are copyright protected. Therefore, no parts of this
document may be used or reproduced, or transmitted by third parties for any purposes
without the express written permission of Xorcom Ltd.
When this document is made available on www.xorcom.com , Xorcom Ltd. gives its right to
download and print copies of this content for private use only, as a user manual. No parties
shall have the right to alter, modify or use for commercial purposes, without prior written
permission from Xorcom Ltd.
Safety Instructions
To use the phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is designed for indoor use only.
Avoid high humidity, or contact with water, or other liquids.
Do not use the phone during thunderstorms.
Cleaning
To clean the device, use an anti-static cloth. Avoid cleaning liquids as they might damage the
surface or internal electronics of the phone.

UC924 IP Phone
Copyright © 2019 Xorcom Ltd. All rights reserved Page 10 of 193
2. Packing List
The box contains the following parts: check that all items are present:
1. Phone device
2. Stand