Xorcom UC926 User manual

UC926 IP Phone
Xorcom
UC926 IP Phone
User Manual

UC926 IP Phone
Contents
1. INTRODUCTION .......................................................................................................................................9
COPYRIGHT ............................................................................................................................................................9
SAFETY INSTRUCTIONS..............................................................................................................................................9
CLEANING..............................................................................................................................................................9
2. PACKING LIST.........................................................................................................................................10
3. ASSEMBLY & INSTALLATION ..................................................................................................................13
Attach the Stand ........................................................................................................................................................13
Connect Handset (and optional Headset)..................................................................................................................14
Connect Network and Power.....................................................................................................................................15
4. GETTING TO KNOW YOUR PHONE .........................................................................................................16
LAYOUT OF KEYS AND LEDS.....................................................................................................................................16
DESCRIPTION OF KEYS AND LEDS..............................................................................................................................17
ICONS .................................................................................................................................................................20
LED STATES .........................................................................................................................................................24
Power Indicator LED ..................................................................................................................................... 24
Line LED (when used as line) ........................................................................................................................24
BLF or BLF List Key LED (when used as BLF).................................................................................................. 24
Shared Line LED States .................................................................................................................................25
Other LEDs....................................................................................................................................................25
USER INTERFACES..................................................................................................................................................27
Phone Interface Overview ............................................................................................................................27
LINE KEY FUNCTION OVERVIEW................................................................................................................................29
HOME SCREEN......................................................................................................................................................32
INITIALIZATION......................................................................................................................................................34
Boot ...........................................................................................................................................................................34
Initialization ...............................................................................................................................................................34
Firmware Upgrade .....................................................................................................................................................35
Reboot .......................................................................................................................................................................35
Network .....................................................................................................................................................................36
USING THE PHONE INTERFACE..................................................................................................................................37
STATUS................................................................................................................................................................38
Viewing Phone Status................................................................................................................................... 38
Viewing status using the phone interface..................................................................................................................38
Viewing status using the web interface .....................................................................................................................40
REGISTRATION ......................................................................................................................................................42
Registration using the phone Interface......................................................................................................................42
Registration using the web interface .........................................................................................................................43
5. CONFIGURING BASIC FEATURES.............................................................................................................46
GENERAL SETTINGS................................................................................................................................................46
Web Login.....................................................................................................................................................46
Administrator Password...............................................................................................................................47
Changing Password using the phone interface..........................................................................................................48
Changing Password using the web interface .............................................................................................................48
Language......................................................................................................................................................49
Changing Language using the phone interface ..........................................................................................................49
Wallpaper..................................................................................................................................................... 51
Changing wallpaper using the phone interface .........................................................................................................51
Changing wallpaper using the web interface.............................................................................................................51
To delete the wallpaper via web interface ................................................................................................................52
Screen Saver .................................................................................................................................................52

UC926 IP Phone
Enabling Screen Saver using the phone interface......................................................................................................52
Disabling Screen Saver using the phone interface .....................................................................................................53
Enabling Screen Saver using the web interface .........................................................................................................54
Disabling Screen Saver using the web interface ........................................................................................................54
Customizing Text Logo using the web interface.........................................................................................................55
Set Wake-Up Screen Saver using the web interface ..................................................................................................55
Backlight....................................................................................................................................................... 55
Changing Backlight using the web interface ..............................................................................................................56
Time and Date ..............................................................................................................................................56
Configuring NTP Server..............................................................................................................................................56
Configuring Time & Date manually using the phone interface ..................................................................................57
Configuring Time & Date Format using the phone interface .....................................................................................57
Configuring DHCP time ..............................................................................................................................................58
Configuring DHCP Option 100 using the web interface .............................................................................................58
Configuring NTP Server using the web interface .......................................................................................................59
Changing Time Zone and Date Format using web interface ......................................................................................60
Changing SIP Date Override Time using the web interface........................................................................................61
Changing the Account using the web interface .........................................................................................................62
Change Daylight Saving Time using the web interface ..............................................................................................62
Daylight Saving Time..................................................................................................................................................63
LED STATUS SETTING.............................................................................................................................................64
Configuring LED Status using the web interface ........................................................................................................64
Key as Send...................................................................................................................................................64
Configuring Send key .................................................................................................................................................64
Cancelling # as Send key ............................................................................................................................................65
NETWORK SETTINGS ..............................................................................................................................................66
IPv4............................................................................................................................................................... 66
Configuring IPv4 using the phone interface...............................................................................................................66
Configuring IPv4 using the web interface ..................................................................................................................67
Configuring DHCP using the phone interface.............................................................................................................67
Configuring a Static IP address using the phone interface.........................................................................................67
Configuring PPPoE using the phone interface............................................................................................................68
Configuring Network using the web interface ...........................................................................................................69
IPv6............................................................................................................................................................... 70
Configuring IPv6 using the phone interface...............................................................................................................70
Configuring IPv6 using the web interface ..................................................................................................................70
Configuring DHCP using the phone interface.............................................................................................................70
Configuring Static IP Address using the phone interface ...........................................................................................71
Configuring Network using the web interface ...........................................................................................................72
IPv4 & IPv6 ................................................................................................................................................... 72
Configuring IPv4 & IPv6 using the phone interface....................................................................................................72
Configuring IPv4 & IPv6 using the web interface.......................................................................................................73
PC Port..........................................................................................................................................................73
Configuring PC Bridge using the phone interface ......................................................................................................73
Configuring PC Router using the phone interface......................................................................................................74
Configuring Bridge using the web interface...............................................................................................................74
Configuring Router using the web interface ..............................................................................................................74
CONTACT SETTINGS ...............................................................................................................................................76
Local Directory..............................................................................................................................................76
Manually adding Contacts List into local directory ....................................................................................................76
Adding contacts from History using the phone interface ..........................................................................................76
Adding Contacts using the web interface ..................................................................................................................77
Contacts Photo Server ...............................................................................................................................................79
Manually creating a Blacklist using the phone interface ...........................................................................................79
Creating Blacklist from History using the phone interface.........................................................................................79
Importing or exporting Contact Lists .........................................................................................................................80
Importing a Contact List from XML using the web interface......................................................................................80
Exporting a Contact List to XML using the web interface ..........................................................................................80
Importing a Contact List from CSV using the web interface......................................................................................80
Exporting a CSV file of Contact List using the web interface......................................................................................81
Remote Phonebook ......................................................................................................................................81
Setting a Remote Phonebook using the web interface..............................................................................................81

UC926 IP Phone
Checking the Contacts using the Phone interface......................................................................................................82
LDAP Phonebook ..........................................................................................................................................82
Configuring LDAP using the web interface.................................................................................................................82
Configuring LDAP Key................................................................................................................................... 83
Configuring LDAP Key using the web interface..........................................................................................................83
Configuring LDAP Key using the phone interface.......................................................................................................84
Searching Contacts.......................................................................................................................................84
Searching for a Contact in All Contacts......................................................................................................................84
Searching for a Contact in Local Contacts..................................................................................................................85
Search for a Contact in Remote Contacts ..................................................................................................................85
Searching for a Contact in LDAP Contacts..................................................................................................................85
CALL HISTORY SETTINGS .........................................................................................................................................87
Call History ...................................................................................................................................................87
Enabling History Recording using the phone interface..............................................................................................87
Checking Call History using the phone interface........................................................................................................87
Deleting Call History entry using the phone interface ...............................................................................................88
Deleting all Call History entries using the phone interface........................................................................................88
Checking Call History using the web interface...........................................................................................................88
Dialing from Call History using the web interface......................................................................................................89
Dialing from Call History using the phone interface ..................................................................................................89
AUDIO SETTINGS ...................................................................................................................................................91
Ring Tone...................................................................................................................................................... 91
Adjusting Ring Tone Type using the phone interface.................................................................................................91
Configuring Distinctive Ring Tone using the phone interface ....................................................................................92
Configuring Distinctive Ring Tone using the web interface .......................................................................................92
Volume ......................................................................................................................................................... 93
Adjusting Ring tone Volume using the phone interface ............................................................................................93
Adjusting Handset Volume using the phone interface ..............................................................................................94
Adjusting Headset Volume using the phone interface...............................................................................................94
Adjusting Speaker Volume using the phone interface...............................................................................................95
Voice Mail Tone............................................................................................................................................95
Play Hold Tone.............................................................................................................................................. 96
Play Hold Tone Delay....................................................................................................................................96
SYSTEM SETTINGS..................................................................................................................................................97
Dial Plan ....................................................................................................................................................... 97
Configuring Dial Plan using the web interface ...........................................................................................................97
Dial-Now Timeout ........................................................................................................................................98
Configuring Dial-Now Timeout using the web interface............................................................................................98
No Key Entry Timeout................................................................................................................................... 99
Configuring No Key Entry Timeout.............................................................................................................................99
Emergency Call .............................................................................................................................................99
Configuring Emergency numberl using the web interface.........................................................................................99
Label Scroll..................................................................................................................................................100
Configuring Label Scroll using the web interface.....................................................................................................100
Show Missed Calls ......................................................................................................................................100
Configuring Show Missed Calls using the web interface..........................................................................................100
Auto Logout Time .......................................................................................................................................101
Reboot when Talking..................................................................................................................................101
Detect IP Conflict ........................................................................................................................................101
Redial Mode ............................................................................................................................................... 101
Keypad Lock................................................................................................................................................102
Enabling Keypad Lock using the phone interface.....................................................................................................102
Disabling Keypad Lock using the phone interface....................................................................................................102
Enabling Keypad Lock using the web interface........................................................................................................102
Disabling Keypad Lock using the web interface .......................................................................................................103
Suppressing DTMF Display .........................................................................................................................103
Suppress DTMF Display Delay ....................................................................................................................103
Check-Syn With Authenticate.....................................................................................................................103
6. OTHER FEATURE SETTINGS ..................................................................................................................104

UC926 IP Phone
ACTION URL ......................................................................................................................................................104
Configuring Action URL using the web interface......................................................................................................104
SOFTKEY LAYOUT.................................................................................................................................................106
Configuring Soft Key using the web interface..........................................................................................................106
PROGRAMMABLE KEYS.........................................................................................................................................108
Configuring Programmable Key using the web interface.........................................................................................108
7. BASIC CALL FEATURES..........................................................................................................................109
PLACING A CALL ..................................................................................................................................................109
Making a call in Handset mode................................................................................................................................109
Making a call in Headset mode................................................................................................................................109
Always use headset to place and answer calls.........................................................................................................109
Making a call in Hands-Free Speakerphone mode...................................................................................................110
Making a call using Call History or Directory............................................................................................................110
Making two calls with one line and one account.....................................................................................................110
ENDING A CALL ...................................................................................................................................................111
Ending a call in Handset mode.................................................................................................................................111
Ending a call in Headset mode.................................................................................................................................111
Ending a call in Hands-Free Speakerphone mode....................................................................................................111
RECEIVING CALLS.................................................................................................................................................112
Receiving a call in Handset mode.............................................................................................................................112
Receiving a call in Headset mode.............................................................................................................................112
Receiving a call in Hands-Free Speakerphone mode ...............................................................................................112
INCOMING CALL SHOW MODE...............................................................................................................................113
Set Incoming Call Show Mode using the web interface...........................................................................................113
AUTO ANSWER ...................................................................................................................................................114
Enabling Auto Answer using the web interface .......................................................................................................114
Disabling Auto Answer using the web interface ......................................................................................................114
CALL HOLD.........................................................................................................................................................115
Holding a call in Handset mode ...............................................................................................................................115
Holding a call in Headset mode................................................................................................................................116
Holding a call in Speaker mode:...............................................................................................................................116
CALL TRANSFER...................................................................................................................................................117
Blind Transfer...........................................................................................................................................................117
Attended Transfer....................................................................................................................................................117
Semi-Attended Transfer...........................................................................................................................................118
BLF Transfer .............................................................................................................................................................118
Hold transfer on hook..............................................................................................................................................118
Hold transfer for 3-Way conference ........................................................................................................................119
Transfer to new call using the web interface...........................................................................................................119
Transfer Release Trigger ..........................................................................................................................................120
CONFERENCE CALL...............................................................................................................................................121
5-way conference ....................................................................................................................................................121
CALL FORWARDING..............................................................................................................................................123
Static Call Forwarding ................................................................................................................................ 123
Configuring Forward Always ....................................................................................................................................123
Configuring Busy Forward........................................................................................................................................123
Configuring No Answer Forward..............................................................................................................................124
Configuring Forward using the web interface..........................................................................................................125
Cancelling Call Forwarding using the phone interface.............................................................................................125
Cancelling Call Forwarding using the web interface ................................................................................................126
Dynamic Call Forwarding ...........................................................................................................................126
Forward an incoming call when phone is ringing.....................................................................................................126
DIAL LAST CALLER................................................................................................................................................127
Configuring Call Return using the phone interface ..................................................................................................127
Configuring Call Return using the web interface .....................................................................................................127
CALL BACK .........................................................................................................................................................128
Configuring Call Back using the web interface.........................................................................................................128
CALL WAITING TONE............................................................................................................................................129
Changing Call Waiting Tone Time using the web interface......................................................................................129
HIDE CALLER ID ..................................................................................................................................................130

UC926 IP Phone
Configuring Anonymous calls...................................................................................................................................130
Cancelling Anonymous calls.....................................................................................................................................130
REJECT ANONYMOUS ...........................................................................................................................................131
Configuring rejection of Anonymous calls ...............................................................................................................131
Cancelling rejection of Anonymous calls..................................................................................................................131
CALL MUTE........................................................................................................................................................132
Mute phone during a call (including conference call)..............................................................................................132
DND ................................................................................................................................................................133
Enable Do Not Disturb (DND) using the phone interface.........................................................................................133
Disable Do Not Disturb (DND) using the phone interface........................................................................................133
HOT LINE...........................................................................................................................................................134
Configuring Hot Line ................................................................................................................................................134
Configuring Hotline Auto Dial using the web interface............................................................................................134
AUTO REDIAL .....................................................................................................................................................135
Configuring Auto Redial using the web interface.....................................................................................................135
8. FUNCTION KEYS FEATURES SETTINGS ..................................................................................................136
LINE..................................................................................................................................................................136
Configuring Line using the web interface ................................................................................................................136
SPEED DIAL ........................................................................................................................................................137
Configuring Speed Dial using the phone interface...................................................................................................137
Configuring Speed Dial using the web interface ......................................................................................................137
BLF ..................................................................................................................................................................138
Configuring a BLF Key using the phone interface.....................................................................................................138
Configuring a BLF Key using the web interface........................................................................................................138
VISUAL ALERT FOR BLF PICKUP..............................................................................................................................140
Configuring Visual Alert for BLF Pickup using web Interface ...................................................................................140
Audio Alert for BLF Pickup .......................................................................................................................................141
Configuring Audio Alert for BLF Pickup using the web interface .............................................................................141
BLF LIST............................................................................................................................................................142
Configuring BLF List using the web interface ...........................................................................................................142
VOICE MESSAGES................................................................................................................................................143
Configuring Voice Mail feature using the phone interface ......................................................................................143
Configuring Voice Mail Line Key using the web interface ........................................................................................143
Configuring Voice Mail Key using the phone interface ............................................................................................144
Leaving a Voice Mail: ...............................................................................................................................................144
Listening to Voice Mails ...........................................................................................................................................144
Viewing Voicemail using the phone interface..........................................................................................................144
DIRECT PICKUP ...................................................................................................................................................146
Configuring Direct Pickup using the Phone interface...............................................................................................146
Configuring Direct Pickup using the web interface..................................................................................................146
GROUP PICKUP ...................................................................................................................................................147
Configuring Group Pickup using the phone interface ..............................................................................................147
Configuring Group Pick up using the web interface.................................................................................................147
CALL PARKING ....................................................................................................................................................148
Configuring Parking using the phone interface........................................................................................................148
Configuring Parking using the web interface ...........................................................................................................148
INTERCOM .........................................................................................................................................................149
Configuring Intercom using the phone interface .....................................................................................................149
Configuring Intercom using the web interface ........................................................................................................149
INTERCOM BARGE ...............................................................................................................................................150
DTMF ..............................................................................................................................................................151
Configuring DTMF using the web interface..............................................................................................................151
Configuring DTMF using the phone interface ..........................................................................................................151
Configuring DTMF using the web interface..............................................................................................................151
PREFIX...............................................................................................................................................................152
Configuring Prefix using the phone interface ..........................................................................................................152
Configuring Prefix using the web interface..............................................................................................................152
LOCAL GROUP ....................................................................................................................................................153
Configuring Local Group using the phone interface ................................................................................................153
Configuring Local Group using the web interface....................................................................................................153

UC926 IP Phone
XML GROUP......................................................................................................................................................154
Configuring XML Group using the phone interface..................................................................................................154
Configuring XML Group using the web interface .....................................................................................................154
LDAP ...............................................................................................................................................................155
Configuring LDAP using the phone interface ...........................................................................................................155
Configuring LDAP using the web interface...............................................................................................................155
XML BROWSER ..................................................................................................................................................156
Configuring XML Browser using the phone interface ..............................................................................................156
Configuring XML Browser using the web interface..................................................................................................156
BROADSOFT GROUP.............................................................................................................................................157
Configuring Broadsoft Group using the phone interface.........................................................................................157
Configuring Broadsoft Group using the web interface ............................................................................................157
CONFERENCING...................................................................................................................................................158
Configuring Conference using the phone interface .................................................................................................158
Configuring Conference using the web interface.....................................................................................................158
CALL FORWARDING..............................................................................................................................................159
Configuring Call Forwarding using the phone interface...........................................................................................159
Configuring Call Forwarding using the web interface ..............................................................................................159
TRANSFER..........................................................................................................................................................160
Configuring Call Transfer using the phone interface................................................................................................160
Configuring Call Transfer using the web interface ...................................................................................................160
HOLD................................................................................................................................................................161
Configuring Hold using the phone interface ............................................................................................................161
Configuring Hold using the web interface................................................................................................................161
GROUP LISTENING ...............................................................................................................................................162
Configuring Group Listening using the phone interface ..........................................................................................162
Configuring Group Listening using the web interface..............................................................................................162
DND ................................................................................................................................................................163
Configuring DND using the phone interface ............................................................................................................163
Configuring DND using the web interface................................................................................................................163
Enabling DND feature ..............................................................................................................................................163
Disabling DND feature..............................................................................................................................................163
REDIAL ..............................................................................................................................................................164
Configuring Redial using the web interface .............................................................................................................164
SMS.................................................................................................................................................................165
Send SMS....................................................................................................................................................165
Sending SMS using the web interface......................................................................................................................165
Sending SMS using the phone interface ..................................................................................................................165
Set SMS Line Key.........................................................................................................................................166
Configuring SMS using the phone interface.............................................................................................................166
Configuring SMS using the web interface ................................................................................................................166
CALL RECORDING ................................................................................................................................................167
Configuring Call Recording using the phone interface.............................................................................................167
Configuring Call Recording using the web interface ................................................................................................167
URL CALL RECORDING .........................................................................................................................................169
Configuring URL Recording using the phone interface ............................................................................................169
Configuring URL Recording using the web interface................................................................................................169
PAGING.............................................................................................................................................................170
Configuring Paging using the phone interface .........................................................................................................170
Configuring Paging using the web interface ............................................................................................................170
SHARED LINE ......................................................................................................................................................171
Configuring Line key as a line using the phone interface.........................................................................................171
Configuring Line Key as line using the web interface...............................................................................................171
PUBLIC HOLD......................................................................................................................................................173
Configuring Public Hold using the phone interface..................................................................................................173
Configuring Public Hold using the web interface .....................................................................................................173
PRIVATE HOLD....................................................................................................................................................174
Configuring Private Hold using the phone interface................................................................................................174
Configuring Private Hold using the web interface ...................................................................................................174
HOT DESKING.....................................................................................................................................................175
Configuring Hot Desking using the phone interface ................................................................................................175

UC926 IP Phone
Configuring Hot Desking using the web interface....................................................................................................175
Using Hot Desking using the phone interface..........................................................................................................175
ACD.................................................................................................................................................................177
Configuring ACD using the phone interface.............................................................................................................177
Configuring ACD using the web interface ................................................................................................................177
ZERO TOUCH ......................................................................................................................................................178
Configuring Zero Touch using the phone interface..................................................................................................178
Configuring Zero Touch using the web interface .....................................................................................................178
Using Zero Touch using the phone interface ...........................................................................................................178
MULTICAST PAGING.............................................................................................................................................179
Sending RTP Stream ...................................................................................................................................179
Configuring a Multicast Paging Key using the hone interface..................................................................................179
Configuring a Multicast Paging Key using the web interface ...................................................................................179
Sending RTP Stream:................................................................................................................................................179
Receiving RTP Stream.................................................................................................................................180
Paging Barge ............................................................................................................................................................180
Paging Priority Active...............................................................................................................................................180
Multicast Codec:.........................................................................................................................................180
Configuring Multicast Codec Key using the web interface.......................................................................................180
Configuring Multicast Listening Addresses using the web interface........................................................................181
9. UPGRADING.........................................................................................................................................182
FACTORY RESET...................................................................................................................................................182
Factory Reset using phone interface........................................................................................................................182
Factory Reset using the web interface.....................................................................................................................182
PCAP FEATURE....................................................................................................................................................183
Using Pcap using the web interface .........................................................................................................................183
SYSTEM LOG.......................................................................................................................................................184
To Download System Log using the web interface ..................................................................................................184
UPGRADE...........................................................................................................................................................185
Firmware Upgrade using HTTP.................................................................................................................................185
Configuring the Server Path using the web interface ..............................................................................................185
Upgrading manually using the web interface ..........................................................................................................186
BACKUP AND RESTORE .........................................................................................................................................188
Downloading the configuration file .........................................................................................................................188
Restoring the configuration file ...............................................................................................................................188
10. TROUBLESHOOTING.............................................................................................................................190
Why is the phone LCD screen blank?.......................................................................................................................190
Why does the phone display "Network Unavailable"? ............................................................................................190
Why can’t I get a dial tone? .....................................................................................................................................190
Where to set the tone?............................................................................................................................................190
How to download XML Configuration?....................................................................................................................191
How to Import Trusted CA certificate? ....................................................................................................................191
How to Import Server CA certificate? ......................................................................................................................192
How to use Vlan? .....................................................................................................................................................192
How to use LLDP? ....................................................................................................................................................193
How to Set LCD and Web GUI? ................................................................................................................................193
How to Upgrade using FTP?.....................................................................................................................................193
How to make a Ringtone?........................................................................................................................................193
How to use OpenVPN?.............................................................................................................................................193
Provisioning Guide on FreePBX................................................................................................................................193
Redundancy Server ..................................................................................................................................................194
How to Use Auto Provision Phonebook? .................................................................................................................194
All Documents..........................................................................................................................................................194
11. REGULATORY INFORMATION...............................................................................................................195
DISPOSAL...........................................................................................................................................................195
FCC STATEMENT.................................................................................................................................................195

UC926 IP Phone
Copyright © 2019 Xorcom Ltd. All rights reserved Page 9 of 195
1. Introduction
Copyright
Copyright © 2019 Xorcom Ltd. All rights reserved.
Xorcom Ltd. owns all the rights to modify and copy this document at any time. All the
illustrations and text in this document are copyright protected. Therefore, no parts of this
document may be used or reproduced, or transmitted by third parties for any purposes
without the express written permission of Xorcom Ltd.
When this document is made available on www.xorcom.com , Xorcom Ltd. gives its right to
download and print copies of this content for private use only, as a user manual. No parties
shall have the right to alter, modify or use for commercial purposes, without prior written
permission from Xorcom Ltd.
Safety Instructions
To use the phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is designed for indoor use only.
Avoid high humidity, or contact with water, or other liquids.
Do not use the phone during thunderstorms.
Cleaning
To clean the device, use an anti-static cloth. Avoid cleaning liquids as they might damage the
surface or internal electronics of the phone.

UC926 IP Phone
Copyright © 2019 Xorcom Ltd. All rights reserved Page 10 of 195
2. Packing List
The box contains the following parts: check that all items are present:
1. Phone device
2. Stand
3. Handset