Xorcom XP0120 User manual

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XP0120(P) IPPHONE
USER MANUAL

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About This Guide
Thank you for choosing this Enterprise IP Phone which is especially designed for power
users in the office environment. It features fashionable and sleek design, abundant
telephony applications, broad interoperability with the popular 3rd party VoIP products,
fulfilling the VoIP deployment needs from enterprise and ITSP.
In this User Guide, you will find everything you need to quickly use your new phone. Be
sure to verify with your system administrator that your network is prepared for
configuring your IP phone. As well, be sure to read the Packing List section in this guide
before you set up and use the phone.
Declaration of Conformity
Hereby, it’s declared that this phone is in conformity with the essential
requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This is a class B device, in a domestic environment. this product may cause radio
interference, in which case the user may be required to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health as
a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin symbol.
Do not dispose of WEEE as unsorted municipal waste and have to collect
such WEEE separately.

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Table of Contents
Getting Started.......................................................................................5
Packing List............................................................................................................................................ 5
Assembling the Phone ............................................................................................................................ 7
Configuration and Registration............................................................................................................. 10
Configuring via Web Page............................................................................................................ 10
Configuring via Keypad ................................................................................................................11
Overview.................................................................................................1
Keypad Instruction ................................................................................................................................. 1
LED Instruction...................................................................................................................................... 2
Icon Instruction....................................................................................................................................... 3
User Interface ......................................................................................................................................... 4
Customizing Your Phone.......................................................................7
General Settings...................................................................................................................................... 7
Phone Status ................................................................................................................................... 7
Language ........................................................................................................................................ 7
Time and Date................................................................................................................................. 8
Keypad Lock................................................................................................................................... 9
Audio Settings .......................................................................................................................................11
Volume...........................................................................................................................................11
Ring Tones.................................................................................................................................... 12
Codec Selection............................................................................................................................ 13
Contact Management............................................................................................................................ 13
Local Directory............................................................................................................................. 13
Blacklist........................................................................................................................................ 16
Remote Phonebook....................................................................................................................... 16
Broadsoft ...................................................................................................................................... 17
LDAP............................................................................................................................................ 17
Other Settings....................................................................................................................................... 18
Key as Send .................................................................................................................................. 18
Hot Line........................................................................................................................................ 19
Headset Prior ................................................................................................................................ 19

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Dual Headset................................................................................................................................. 20
Anonymous Call........................................................................................................................... 20
Auto Redial................................................................................................................................... 21
Auto Answer................................................................................................................................. 22
Missed Call Log............................................................................................................................ 23
Broadsoft Call Log ....................................................................................................................... 23
Logo Customization ..................................................................................................................... 23
Programmable Keys ..................................................................................................................... 24
Softkey Layout ............................................................................................................................. 24
Live Dialpad ................................................................................................................................. 25
Replace Rule................................................................................................................................. 25
Dial Now ...................................................................................................................................... 25
Area Code..................................................................................................................................... 26
Block Out...................................................................................................................................... 27
Feature Synchronisation ............................................................................................................... 27
Push XML .................................................................................................................................... 27
WatchDog..................................................................................................................................... 28
Using the Basic Call Functions...........................................................29
Making a Call ....................................................................................................................................... 29
Call Devices.................................................................................................................................. 29
Call Methods................................................................................................................................. 29
Password Dial............................................................................................................................... 30
Call Completion............................................................................................................................ 31
Answering a Call .................................................................................................................................. 31
Answering an Incoming Call........................................................................................................ 31
Denying an Incoming Call............................................................................................................ 31
DND ............................................................................................................................................. 31
Call Forward................................................................................................................................. 32
Intercom........................................................................................................................................ 32
During an Active Call........................................................................................................................... 33
Mute.............................................................................................................................................. 33
Call Hold ...................................................................................................................................... 33
Call Waiting.................................................................................................................................. 34
Call Transfer................................................................................................................................. 34
3-way Conference......................................................................................................................... 35
Network Conference..................................................................................................................... 35

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Message................................................................................................................................................ 36
Voice Mail..................................................................................................................................... 36
Text Message ................................................................................................................................ 37
Using theAdvanced Phone Functions...............................................39
Account Setting .................................................................................................................................... 39
TLS............................................................................................................................................... 40
DNS-SRV ..................................................................................................................................... 40
Network Setting.................................................................................................................................... 40
PC Port Setting ............................................................................................................................. 40
VLAN Setting............................................................................................................................... 41
LLDP............................................................................................................................................ 42
HTTPS.......................................................................................................................................... 42
Maintenance Tasks................................................................................................................................ 43
Administrator Mode ..................................................................................................................... 43
Administrator/User Password....................................................................................................... 43
Reboot........................................................................................................................................... 44
Reset to Factory............................................................................................................................ 44
Export/Import Configuration File................................................................................................. 45
Firmware Update.......................................................................................................................... 45
Decryption.................................................................................................................................... 46
Zero-sp-touch................................................................................................................................ 46
System Log Export....................................................................................................................... 47
PCAP Trace Export....................................................................................................................... 47
802.1X.......................................................................................................................................... 47
DSS Keys Configuration ...................................................................................................................... 48
Line............................................................................................................................................... 49
Speed Dial .................................................................................................................................... 49
BLF............................................................................................................................................... 50
BLF List........................................................................................................................................ 50
Voice Mail..................................................................................................................................... 51
Pick Up......................................................................................................................................... 51
Group Pick Up.............................................................................................................................. 51
Call Park....................................................................................................................................... 52
Intercom........................................................................................................................................ 52
DTMF........................................................................................................................................... 53
Prefix ............................................................................................................................................ 53

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Local Group.................................................................................................................................. 53
XML Group .................................................................................................................................. 54
XML Browser............................................................................................................................... 54
LDAP............................................................................................................................................ 54
Broadsoft Group ........................................................................................................................... 55
Conference.................................................................................................................................... 55
Forward......................................................................................................................................... 55
Transfer......................................................................................................................................... 56
Hold.............................................................................................................................................. 56
DND ............................................................................................................................................. 56
Redial............................................................................................................................................ 57
Call Return.................................................................................................................................... 57
SMS.............................................................................................................................................. 57
Record........................................................................................................................................... 57
URL Record.................................................................................................................................. 58
Multicast Paging........................................................................................................................... 58
Group Listening............................................................................................................................ 59
Public Hold................................................................................................................................... 60
Private Hold.................................................................................................................................. 60
Shared Line................................................................................................................................... 60
Hot Desking.................................................................................................................................. 61
Automatic Call Distribution (ACD) ............................................................................................. 61
Zero-sp-touch................................................................................................................................ 62
URL.............................................................................................................................................. 62
SNMP................................................................................................................................................... 62
Action URL .......................................................................................................................................... 64
Action URI ........................................................................................................................................... 65
Music on Hold...................................................................................................................................... 65
SIP Diversion Display .......................................................................................................................... 66
Suppress DTMF Display ...................................................................................................................... 67
Tone Settings ........................................................................................................................................ 67
Voice..................................................................................................................................................... 68
Ring...................................................................................................................................................... 68
Connecting the XP0020 Expansion Module......................................................................................... 69
Features of the XP0020 Expansion Module ......................................................................................... 70
Trouble Shooting..................................................................................72

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Getting Started
Packing List
The following components are included in your package:
Enterprise IP Phone
Phone Stand
Power Adapter

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Handset & Handset Cord
Ethernet Cable
Quick Installation & Quick Reference
CD-ROM (Optional)
Check this list before installation to ensure that you have received each item. If you are
missing any items, contact your IP phone reseller.
Assembling the Phone
This section introduce how to assemble the phone with the components in the packing
list：
Attach the Stand
Connect Handset and Headset
Connect Network and Power

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1) Attach the Stand, as shown below:
2) Connect Handset and Headset, as shown below:
Note:
Headset is not provided in the packing list. Please contact your distributor for more
information.

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3) Connect Network and Power
You have two options for power and network connections. Your system administrator
will advise you on which one to use.
AC Power
1) Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
2) Connect the supplied Ethernet cable between the Internet port on the phone and
the Internet port in your network or switch/hub device port.
Power over Ethernet
Connect the Ethernet cable between the Internet port on the phone and an available
port on the PoE (IEEE 802.3af) compliant switch/hub
Note:
1. If in-line power is provided, you don’t need to connect the AC adapter. Make sure
the Ethernet cable and switch/hub is PoE compliant.
2. The phone can also share the network with other network device such as a PC
(personal computer). It is an optional connection.

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Configuration and Registration
If you are administrator, you need to do some simple configuration to make the phone
work. If not, please contact your system administrator or service provider for more
information.
Configuring via Web Page
Press the √key on the keypad of the phone to enter the status page and find out the IP
address of the IP phone. Enter the IP (for example http://192.168.3.35) into the
address bar of web browser. The default login name and password for administrator are
admin/admin. The default login name and password for user are user/user.
Note:
Please locate your PC in the same network segment of IP phone [phone].X) to
access the web configuration page. Contact your system administrator for more
information.
Network Settings
Click on Network-> Basic->WAN
DHCP: By default the phone attempts to contact a DHCP server in your network in
order to obtain its valid network settings, e.g. IP Address, sub mask, gateway, and DNS
server.
Static IP Address: If your phone cannot contact a DHCP server for any reason, you
need to enter the network settings manually via Static IP Address. Please contact your
system administrator for more information.
PPPoE: If you are using the xDSL Modem, you can connect your phone to the Internet
via PPPoE mode. Please contact your ITSP for the User Name and Password for Internet
access.
Note:
Using the wrong network parameters may result in inaccessibility of your phone and
may also have an impact on your network performance. Please contact your system
administrator.
Account Settings
The phone attempts to register to the SIP server using the account/registrar data
provided by the automatic or manual initialization.

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Click on Account->Basic on the web user interface, you will find the following
parameters:
Field
Description
Register Status
It shows the register status of the phone.
Account Active
You can choose enable/disable to set the account respectively.
Label
It is showed on the LCD screen for users to identify the account.
Display Name
It is showed as Caller ID when making a phone call.
Register Name
It is authenticated ID for authentication, provided by ITSP.
User Name
It is provided by ITSP for registration.
Password
It is provided by ITSP for registration.
SIP Server
Server for registration, provided by ITSP.
When you have finished the Network and Account Setting configuration, the Register
Status Icons will show on the idle screen:
Registered successfully
Register failed
Registering
When all accounts register fail, phone will display "No Service" by default.
When the phone reboot, it will register automatically. If many phones register at the
same time, this will affect the server. Users can set the register power up time so that
the phone will random register automatically within the set time.
To configure the power up time via web user interface:
1) Click on Network->Advanced.
2) Scroll to Registration random field, and enter the time in the Registration
random field.
3) Click Confirm to save the change.
Note:
Should the IP PBX (SIP registrar) require an authentication, you will be prompted to
enter the correct password. Make sure you are using the appropriate input method or
enter the password via web user interface.
Configuring via Keypad
Network Settings: Press Menu->Settings->Advanced Settings, enter the
password, and select Network->WAN Port /PC Port/VLAN/Webserver
Type/802.1x Settings/VPN to configure the network settings.
Account Settings: Press Menu->Settings->Advanced Settings, enter the
password, and select Accounts to configure the account settings.
Refer to Configuring via Web Page above for the parameter details.

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Overview
Keypad Instruction
You can check the following list which introduces the IP phone’s keypad in details:
Power Indication LED
It will show the power status, it will be on if the phone is powered, off if the phone is not
powered, and blink when someone calls in or there is a call on mute.
Hot Key
The screen will display labels for these keys, to identify their context-sensitive
functions.
DSS Key
These keys are used for various functions such as Line, Speed dial, Intercom, BLF and
URL. When the assigned function is enabled, the corresponding LED will be on.
DTMF Keypad
Use the DTMF hard keys to enter numbers, letters and special characters. Depending on
the selected input mode, you can enter digits, lower/upper case or special characters.

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Navigation Keys
Press the navigation keys to navigate in the display menus, confirm or cancel actions.
Audio Device Control Keys
Use the audio device control keys to perform the following actions depending on your
phone type:
：Adjust the volume of the handset, headset, speaker and ring tone.
：Activate the speakerphone mode during calls.
：Place and receive calls through an optionally connected headset, the LED will
be on when the phone is in Headset mode.
：Mute audio transmission locally during calls.
Hard Feature Keys
：Allow users to access the voicemail interface directly.
：Enable a setup of conference.
：Place a call on hold or resume it.
：During a call, press it to transfer the current call to the third party.
：Press it to enter the Dialed Calls interface and choose a record to dial out.
LED Instruction
Table 1 DSS Keys set as BLF
LED Status
Description
Steady green
The monitored account is in idle status
Blinking red
There is an incoming call to the monitored account
Steady red
The monitored account is on a conversation
Off
It is not active as BLF

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Table 2 DSS Keys set as BLA (Bridged Line Appearances)
LED Status
Description
Steady green
All of the members are in idle status
Steady red
Some part(s)is seizing the line
Blinking green 300ms
Some part(s) is ring-back
Blinking red 300ms
Some part(s) is ringing
Steady orange
Some part(s) is on the phone
Blinking Orange
500ms
Some part(s) is under the public hold status, and all of the
members can retrieve the call
Blinking green 500ms
Some part(s) is under the private hold status, and only the
initiator can retrieve the call
Blinking red 500ms
In three way conference, all of the parts press hold.
Off
It is not active as BLA
Table 3 Power Indication LED
LED Status
Description
Steady red
Power on
Blinking red
There is an incoming call, or there is a call on mute
Off
Power off
You can configure to disable the Power Indication LED via web user interface, click on
Phone-> Features, and select Enabled from the pull-down list of Close Power
Light.
Icon Instruction
The IP Phone displays different kinds of icons on its LCD. You can refer to the following
table for their meanings:
Icon
Description
Flashes when the Internet is disconnected
Account register failed
Account registering
Account register successful
Missed calls
Call in
Call out
Input Method: all letters and numbers

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Icon
Description
Input Method: numbers
Input Method: multi-lingual letters in lower case
Input Method: multi-lingual letters in upper case
Call mute
Call hold
Voicemail
SMS
Call forward
DND(Do not Disturb)
Auto answer
In handset mode
In headset mode
In Speakerphone mode
Ringer volume is 0
The recording feature cannot be started
The recording cannot be stopped
The recording box is full
This call cannot be recorded
The recording session is successfully started
User Interface
There are two ways to customize specific options on your phones:
1. Using keypad and display on the phone.
2. Using web user interface in an Internet browser from your PC.
Refer to Configuration and Registration to get into the web user interface.
In many instances, it is feasible to configure the phone via both phone and web user
interfaces. However, some features can only be configured via either phone or web user
interface. Refer to the following table for differences.

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The available configurations on Phone UI and Web UI:
Phone Options
Phone UI
Web UI
Status
--IP
--MAC
--Firmware
--Network
--Phone
--Accounts
√
√
Features
--Call Forward
--Call Waiting
--DSS Keys
--Key as Send
--Hot Line
--Anonymous Call
--Auto Redial Settings
--Dial Plan
--Tones
--DND Code
--Emergency
--Intercom
--Call Completion
√
√
√
√
√
√
√
√
√
√
√
Basic Phone Functions
--Language
--Time & Date
--Ring Tone
--Phone Volume
--Logo Customization
√
√
√
√
√
√
√
√
Advanced Phone Functions
--Accounts
--Network
--Keypad Lock
--Reset to factory
--Set admin password
--Update
--Set AES Key
--Auto Provision
√
√
√
√
√
√
√
√

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Phone Options
Phone UI
Web UI
SIP Account
--User Option
--Account Active
--Label
--Display Name
--Register Name
--User Name
--Password
--SIP Server
--Register Status
--Server Option
--SIP Server
--SIP Server Port
--Outbound Status
--Outbound Proxy Server
--Backup Outbound Proxy Server
--NAT Traversal
--STUN Status
--STUN Server
--Missed Call Log
--Auto Answer
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
√
Other Features
--Messages
--History
--Directory
--Local Directory
--Blacklist
--Remote Phonebook
--Broadsoft
√
√
√
√
√
√
√
Note:
1. The above table only indicates most of phone functions rather than all of them. Refer
to the relating parts for more information.