Yealink T42S User manual

First Communications
Cloud IP PBX User Guide
(Yealink)
2017
Property of First Communications

First Communications Cloud IP PBX User Guide (Yealink)
1
Contents
Introduction ......................................................................................................................................... 3
General Phone Operations.............................................................................................................. 4
Yealink T42S...................................................................................................................................... 4
Yealink T42S Quick Reference Guide ..................................................................................... 5
Yealink T46S...................................................................................................................................... 6
Yealink T46S Quick Reference Guide ..................................................................................... 7
Yealink T48S...................................................................................................................................... 8
Yealink T48S Quick Reference Guide ..................................................................................... 9
Yealink W56P ................................................................................................................................. 10
Yealink W56P Quick Reference Guide................................................................................. 11
Base Station Setup and Handset Registration .................................................................... 12
Yealink CP860................................................................................................................................ 13
Transferring a Call............................................................................................................................. 14
Blind Transfer .................................................................................................................................. 14
Attended Transfer......................................................................................................................... 14
Parking and Retrieving a Call ........................................................................................................ 15
Parking a Call ................................................................................................................................ 15
Retrieving a Call ........................................................................................................................... 15
Voicemail........................................................................................................................................... 16
Setting up & Logging into the General Voicemail ................................................................ 16
Recording a General Greeting ............................................................................................. 16
Setting up Personal Voicemail................................................................................................... 17
Recording a Personal Greeting............................................................................................. 17
Checking Voicemail Remotely.................................................................................................. 18
Voicemail Options Flow .............................................................................................................. 19
Web Portal ......................................................................................................................................... 20
Dashboard ..................................................................................................................................... 20
Phone Tab .................................................................................................................................. 20
User Tab ...................................................................................................................................... 20

First Communications Cloud IP PBX User Guide (Yealink)
2
Calls Tab ..................................................................................................................................... 21
Call Settings Tab........................................................................................................................ 21
Phone Details Tab..................................................................................................................... 21
Group Profile Tab.......................................................................................................................... 22
Group Services Tab ...................................................................................................................... 22
Group Services: Auto Attendant........................................................................................... 23
Group Services: Hunt Group .................................................................................................. 23
Group Services: Feature Access Codes (FAC)................................................................... 24
Disaster Redirect........................................................................................................................... 25
Call Details ..................................................................................................................................... 26
Changing Music on Hold................................................................................................................ 27
Auto-Attendant ................................................................................................................................ 29
Setting up Auto-Attendant Greeting ....................................................................................... 29

First Communications Cloud IP PBX User Guide (Yealink)
3
Introduction
Thank you for choosing First Communications as your hosted phone provider.
This document describes the features of your Cloud IP PBX software, phone and web
management portal,
This guide will help you get up and running with your new phone system as soon as
possible. It will help you solve most common frequent issues that customers tend to
come across.
To access the Cloud IP PBX Web Management Portal, click here
https://portal1.mycloudpbx.firstcomm.com/auth/login/.
If after referring to this guide you’re still having a problem with your Cloud IP PBX phone
system, please contact customer care at 800-860-2934.

First Communications Cloud IP PBX User Guide (Yealink)
4
General Phone Operations
Yealink T42S
#
Item
Description
1
LCD Screen
Shows information about calls, messages, soft keys, time
and date
2
Power Indicator LED
Indicates phone power and some feature statuses
3
Line Keys
Use these keys to activate up to twelve accounts and
assign various features
4
Mute Key
Headset Key
Message Key
Redial Key
Activates and indicates mute feature
Activates and Indicates the headset features
Accesses voicemails
Redial a previously dialed number
5
Speaker Key
Activates and indicates speakerphone mode
6
Volume Key
Adjusts the volume of the ringer, handset and speaker
7
Directional Pad
Scrolls through displayed information. Confirm and cancel
actions
8
Key Pad
Provides the digits, letters, and special characters in
context-sensitive applications
9
Soft Keys
Label automatically to identity their context-sensitive
features
1
2
3
4
5
6
7
8
9

First Communications Cloud IP PBX User Guide (Yealink)
5
Yealink T42S Quick Reference Guide
Soft Keys
The four buttons immediately below the LCD display are soft keys.
Each soft key performs the action displayed immediately above it.
Soft key behavior is context sensitive –the associated soft key action changes according to the current
phone state.
Place a Call
Lift the handset, press the speakerphone button or headset button.
Dial the number, and then press the Send soft key.
Redial
To redial the last number, press the RD button twice.
To view previously dialed numbers, press the RD button once and then use the up and down arrow
keys to scroll through the list. Press the Send soft key to dial the highlighted phone number.
Voicemail Access
To access voicemail messages, press the Message button.
oDepending on your system configuration, you may be prompted for a voicemail PIN number.
Call Hold
To place an existing call on hold, press the Hold button or the Hold soft key.
To retrieve a call on hold, press the Resume soft key.
If multiple calls are on hold, use your up & down navigation arrows to scroll through held calls, then
press resume when the correct caller is displayed on the .
Call Transfer
To transfer a call in progress, press the Tran or Transfer soft key.
Dial the destination number, and then press the # key.
When the destination party answers, announce the caller, then press the Tran or Transfer soft key to
complete the transfer.
If there is no answer, press the Cancel soft key, then the Resume soft key to return to the original caller.
Conference Calling
Place (or receive) a call.
To add another party to the call, press the Conf soft key and then dial the destination number, then
press the # key.
When the destination party answers, press the Conf soft key again.
If there is no answer, press the Cancel soft key, then the Resume soft key to resume the call.
Call Forwarding (recommend using web portal)
https://portal1.mycloudpbx.firstcomm.com/auth/login/
1. When your phone is idle, press the Menu soft key, then select Features > Call Forward.
2. Select Always Forward, enter the destination, then press the Save soft key.
3. To cancel call forwarding, select Always Forward and the Switch soft key.
Call History
1. To view missed, received, or placed calls, press the History soft key.
2. Use the left and right arrow keys to choose between All Calls, Dialed Calls, Received Calls, Missed Calls,
and Forwarded Calls.
3. Use the up and down arrow keys to scroll through the list.
oTo dial a number, highlight it and then press the Send soft key.
oTo delete a number, highlight it and press the Delete soft key.

First Communications Cloud IP PBX User Guide (Yealink)
6
Yealink T46S
#
Item
Description
1
LCD Screen
Shows information about calls, messages, soft keys, time and
date
2
Power Indicator LED
Indicates phone power and some feature statuses
3
Line Keys
Use these keys to activate up to twelve accounts and assign
various features
4
Mute Key
Headset Key
Message Key
Redial Key
Hold Key
Transfer Key
Activates and indicates mute feature
Activates and Indicates the headset features
Accesses voicemails
Redial a previously dialed number
Places a call on hold or resumes a held call
Transfer a call to another party
5
Speaker Key
Activates and indicates speakerphone mode
6
Volume Key
Adjusts the volume of the ringer, handset and speaker
7
Directional Pad
Scrolls through displayed information. Confirm and cancel
actions
8
Key Pad
Provides the digits, letters, and special characters in context-
sensitive applications
9
Soft Keys
Label automatically to identity their context-sensitive features
1
3
4
5
6
7
8
9
2

First Communications Cloud IP PBX User Guide (Yealink)
7
Yealink T46S Quick Reference Guide
Soft Keys
The four buttons immediately below the LCD display are soft keys.
Each soft key performs the action displayed immediately above it.
Soft key behavior is context sensitive –the associated soft key action changes according to the current
phone state.
Place a Call
Lift the handset, press the speakerphone button or headset button.
Enter the number, and then press the Send soft key.
Redial
To redial the last number, press the RD button twice.
oTo view previously dialed numbers, press the RD button once and then use the up and down arrow keys to
scroll through the list. Press the Send soft key to dial the highlighted phone number.
Voicemail Access
To access voicemail messages, press the Message button.
Depending on your system configuration, you may be prompted for a voicemail PIN number.
Call Hold
To place an existing call on hold, press the Hold button or the Hold soft key.
To retrieve a call on hold, press the Resume soft key.
If multiple calls are on hold, use your up & down navigation arrows to scroll through held calls, then
press resume when the correct caller is displayed on the .
Call Transfer
To transfer a call in progress, press the Tran or Transfer soft key.
Dial the destination number, then press the # key.
When the destination party answers, announce the caller, then press the Tran or Transfer soft key to
complete the transfer.
If there is no answer, press the Cancel soft key and the Resume soft key to return to the original caller.
Conference Calling
Place (or receive) a call.
To add another party to the call, press the Conf soft key and then dial the destination number, then
press the # key.
After the destination party answers, press the Conf soft key.
If there is no answer, press the Cancel soft key and then the Resume soft key to resume the call.
Call Forwarding (recommend using web portal)
https://portal1.mycloudpbx.firstcomm.com/auth/login/
When your phone is idle, press the Menu soft key, then select Features > Call Forward.
Select Always Forward, enter the destination, then press the Save soft key.
To cancel call forwarding, select Always Forward and the Switch soft key.
Call History
To view missed, received, or placed calls, press the History soft key.
Use the left and right arrow keys to choose between All Calls, Dialed Calls, Received Calls, Missed Calls,
and Forwarded Calls.
Use the up and down arrow keys to scroll through the list.
oTo dial a number, highlight it and then press the Send soft key.
oTo delete a number, highlight it and press the Delete soft key.

First Communications Cloud IP PBX User Guide (Yealink)
8
Yealink T48S
#
Item
Description
1
Power Indicator LED
Indicates phone power and some feature statuses
2
Touch Screen
Tap to select and highlight screen items. Shows information about
calls, messages, soft keys, time, date and other relevant data
3
Mute Key
Headset Key
Message Key
Redial Key
Hold Key
Transfer Key
Activates and indicates mute feature
Activates and Indicates the headset features
Accesses voicemails
Redial a previously dialed number
Places a call on hold or resumes a held call
Transfer a call to another party
4
Speaker Key
Activates and indicates speakerphone mode
5
Volume Key
Adjusts the volume of the ringer, handset and speaker
6
Directional Pad
Scrolls through displayed information. Confirm and cancel
actions
7
Key Pad
Provides the digits, letters, and special characters in context-
sensitive applications
2
3
4
5
6
7
1

First Communications Cloud IP PBX User Guide (Yealink)
9
Yealink T48S Quick Reference Guide
Soft Keys
The four buttons on the bottom of the LCD display are soft keys.
Each soft key performs the action displayed immediately below it.
Soft key behavior is context sensitive –the associated soft key action changes according to the current
phone state.
Place a Call
Lift the handset, press the speakerphone button or headset button.
Enter the number, and then press the green send key that shows on your LCD screen.
Redial
To redial the last number, press the RD button twice.
oTo view previously dialed numbers, press the RD button once and then use the up and down arrow keys to
scroll through the list. Press the Send soft key to dial the highlighted phone number.
Voicemail Access
To access voicemail messages, press the Message button.
Depending on your system configuration, you may be prompted for a voicemail PIN number.
Call Hold
To place an existing call on hold, press the Hold button or the Hold soft key.
To retrieve a call on hold, press the Resume soft key.
If multiple calls are on hold, use your up & down navigation arrows to scroll through held calls, then
press resume when the correct caller is displayed on the .
Call Transfer
To transfer a call in progress, press the Tran or Transfer soft key.
Dial the destination number, then press the # key.
When the destination party answers, announce the caller, then press the Tran or Transfer soft key to
complete the transfer.
If there is no answer, press the Cancel soft key and the Resume soft key to return to the original caller.
Conference Calling
Place (or receive) a call.
To add another party to the call, press the Conf soft key and then dial the destination number, then
press the # key.
After the destination party answers, press the Conf soft key.
If there is no answer, press the Cancel soft key and then the Resume soft key to resume the call.
Call Forwarding (recommend using web portal)
https://portal1.mycloudpbx.firstcomm.com/auth/login/
When your phone is idle, press the Menu soft key, then select Features > Call Forward.
Select Always Forward, enter the destination, then press the Save soft key.
To cancel call forwarding, select Always Forward and the Switch soft key.
Call History
To view missed, received, or placed calls, press the History soft key.
Use the touch screen to choose between All Calls, Dialed Calls, Received Calls, Missed Calls, and
Forwarded Calls.
Use the up and down arrow keys or the arrows located on your touch screen to scroll through the list.
oTo dial a number, simply use the touch screen to select the number
oTo delete a number, select the information icon to the right of the call information, then select
delete on the top right hand side.

First Communications Cloud IP PBX User Guide (Yealink)
10
Yealink W56P
#
Item
Description
1
Paging Key
Locates a misplaced headset. Toggles the registration mode.
Resets the base station to factory settings.
2
Registration LED
Network Status LED
Power Indicator LED
Indicates the mode of the base station
Indicates the network status
Indicates the power station of the base station
3
Earpiece
Outputs audio during the earpiece call
4
Power Indicator LED
Indicates handset power and some features statuses
5
Soft Keys
Label automatically to identify their context-sensitive features
6
Message Key
Accesses the voicemail or missed call
7
On-Hook/ Power Key
Cancels actions or ends a call. Rejects an incoming call
8
Speakerphone Key
Switches between the earpiece, earphone, and speaker mode
9
Off-Hook Key
Answers an incoming call. Enters the redial list
10
Directional Pad
Scrolls through displayed information. Confirm and cancel
actions
11
Key Pad
Provides the digits, letters, and special characters in context-
sensitive applications
12
Mute Key
Toggles mute feature on or off
13
Microphone
Picks up audio during earpiece and hands-free calls
14
TRAN Key
Transfer a call to another party
1
2
3
4
5
6
7
8
9
10
11
13
12
14
13

First Communications Cloud IP PBX User Guide (Yealink)
11
Yealink W56P Quick Reference Guide
Soft Keys
The two buttons immediately below the LCD display are soft keys.
Each soft key performs the action displayed immediately above it.
Soft key behavior is context sensitive –the associated soft key action changes according to the current
phone state.
Place a Call
Dial the number, then press the green off-hook key.
Redial
To redial the last number, press the green off-hook key twice.
To view previously dialed numbers, press the green off-hook key once and then use the up and down
arrow keys to scroll through the list. Press the green off-hook key to dial the highlighted phone number.
Voicemail Access
To access voicemail messages, dial *98 and press the green off-hook key.
oDepending on your system configuration, you may be prompted for a voicemail PIN number.
Call Hold
To place an existing call on hold, press the Options soft key then press the Hold soft key.
To retrieve a call on hold, press the Resume soft key.
oIf two calls are on hold, press the Resume soft key to resume the current call. Use the up/down
arrows or the Swap soft key to swap between the calls.
Call Transfer
To transfer a call that is in progress, press the Options soft key and select either Blind
Transfer or Transfer (for an attended transfer).
Dial the destination number, then press OK.
For a blind transfer, the operation is complete.
For an attended transfer, wait for the destination party to answer, then announce the caller.
Press the Transfer soft key to complete the transfer.
Conference Calling
Place (or receive) a call.
To add another party to the call, press the Options soft key and select Conference.
Dial the destination number, then press OK.
When the destination party answers, press the Conf. soft key.
Press the red hangup button to end the conference call.
Call Forwarding (recommend using web portal)
https://portal1.mycloudpbx.firstcomm.com/auth/login/
When your phone is idle, press OK > > Call Forward. The display will show the lines assigned to the
handset.
Press the up/down arrows to select the desired line, then press OK.
Press the up/down arrows to choose the call forward type, then press OK.
Select Enabled, then enter the destination number in the Target field.
Press the Save soft key to accept the changes.
To cancel call forwarding, follow the same steps and select Disabled in the Status field.

First Communications Cloud IP PBX User Guide (Yealink)
12
Base Station Setup and Handset Registration
Base Station Diagram
1. Page key
2. Registration LED
3. Network Status LED
4. Power Indication LED
Base Station Installation
Choose a suitable location for the base station. The base station will need to be near the center of the
wireless coverage area.
Connect the base station to the local area network (LAN) with an Ethernet cable. The unit can be
powered with the supplied A/C adapter or with a power over Ethernet (PoE) port.
If you have automatic provisioning enabled on the Barracuda Phone System and the base station is on
the same subnet as the Barracuda Phone System, then the base station will be updated and five new
unassigned phones will now be available.
NOTE: Some W52P base stations ship with a firmware that does not support automatic provisioning. If this is
the case, you will need to manually provision the device. (Instructions below).
Handset Registration
Place the supplied rechargeable batteries into the handset.
Charge the handset on the cradle until the charging status icon shows a full charge. Wait until the
handset is fully charged before continuing.
At the base station, press and hold the key for about four seconds. The registration LED will flash
slowly, indicating that the base station is in registration mode.
On the handset, press OK then select >Registration >Register Handset.
Use the up and down arrow keys to select the base station and press OK.
Press OK when the display shows the ID of the base station.
Enter the PIN number: 0000
Press Done key.
The handset will be assigned the next available handset ID, i.e. 1, 2, 3, 4, or 5.

First Communications Cloud IP PBX User Guide (Yealink)
13
Yealink CP860
#
Item
Description
1
LCD Screen
Shows information about calls, messages, soft keys, time and
date
2
Soft Keys
Label automatically to identity their context-sensitive features
3
On-Hook Key
Ends a call or return to idle screen
4
Directional Pad
Scrolls through displayed information. Confirm and cancel
actions
5
Key Pad
Provides the digits, letters, and special characters in context-
sensitive applications
6
Volume Key
Adjusts the volume of the ringer, handset and speaker
7
Mute Key
Toggles mute feature on or off
8
Redial Key
Redials a previously dialed number
9
Off-Hook Key
Answers an incoming call. Initiates a call
10
LED Indicators
Indicate phone and call statuses
1
2
3
4
5
6
7
8
9
10

First Communications Cloud IP PBX User Guide (Yealink)
14
Transferring a Call
Blind Transfer
1. On an active call, press Transfer
You may use the hard key (on the 48/46 models or the soft key (shownbelow)
•Note: the soft key will only show up when you are on an active call
2. Dial the extension or 10 digit number of the person you wish to transfer to
3. Press the Transfer key again
Attended Transfer
1. On an active call, press Transfer
You may use the hard key (on the 48/46 models or the soft key (shownbelow)
•Note: the soft key will only show up when you are on an active call
2. Dial the extension of the person you wish to transfer to
3. Press the OK key –your caller will be unable to hear your conversation as they are
now on hold
 OK is located to the right of your dial pad in the center of navigation arrows
A. If the person confirms that they would like to take the call, press the Transfer keya
second time and hang up
B. If the caller does NOT want to take the call, refer to your Soft keys. You will see an End
Call soft key.
- Ending the call will then put your original call on Hold, and you will see a Resume soft key.
- Once you Resume your call, you can then let your caller know that the person in which they
wish to speak is unavailable, but you can send them to voicemail
 To transfer directly to voicemail, press Transfer *55 + extension number Send soft key
Hang up

First Communications Cloud IP PBX User Guide (Yealink)
15
Parking and Retrieving a Call
Parking a Call
1. On an active call, press More
Note: the soft key will only show up when you are on an active call
2. Once you press More, locate the Park soft key on your phone and press it
3. Dial the extension number of the user/phone that you would like to park the call
follow by #
This can be anywhere. Keep in mind - you can retrieve the call from any phone in your network as
long as you know where it was parked in the first place
4. Wait to hear prompt –“Your call has been parked”
Retrieving a Call
1. If you are sitting at the extension/phone in which the phone call was parked, you will
get a visible park notification and a Retrieve soft key will populate along the bottom
of your phone
2. Once you press Retrieve, you will be able to pull the parked call
3. If you are not sitting at the phone/extension in which the call was parked, simply dial
*88 + ext. number + # and you will have the parked call

First Communications Cloud IP PBX User Guide (Yealink)
16
Voicemail
Setting up & Logging into the General Voicemail
1. From any phone, press the ‘Vmail’ soft key
2. Instead of entering your passcode right away, when the prompts begin, press the
star (*) key
3. You will be prompted to ‘enter the mailbox ID’ –this is the extension number
a. This will be provided by First Communications on your credentials spreadsheet
4. Once you enter the mailbox ID, you will be prompted through, just like you would in
your own voicemail
b. Temporary Passcode: 1234 (also provided by First Communications on credentials spreadsheet)
c. NOTE:
oOn initial login, you will be prompted to change password to something
unique –this can be anything. The only stipulations are that it cannot be
the extension number, it cannot be the existing password, and it cannot
be 1 repeating number (1111).
oYou will also be prompted to record your personalized name. As long as
you record a personal greeting, the name recording is not customer
facing; therefore, you can record something as simple as ‘general
voicemail’ when prompted, and nobody will hear it, but the system will
not allow you to skip this step.
Recording a General Greeting
1. Upon completing above steps, you will hear the prompt: “Your voicemail box has
been setup successfully! To enter your voicemail box, Press 1” – Press 1
2. Once you are in your voicemail mailbox, you will hear the following options
a. To record your mailbox busy greeting- Press 2
oNOTE: A Busy greeting will only play if you put yourself in ‘Do Not Disturb’ (DND)
b. To record your mailbox no answer greeting- Press 3
oNOTE: Your No Answer greeting is what people hear as your standard day to day
greeting, this is what you will want to record**
To record your extended away greeting- Press 4
Because this is a General Voicemail Box, you will only need to record your “no answer
greeting”. This is what callers will hear 24/7

First Communications Cloud IP PBX User Guide (Yealink)
17
Setting up Personal Voicemail
1. Press the “Message” button on the right of your dial pad
2. At initial login, you will use the passcode given to you by your administrator
a. NOTE to the Admin: This is included on the credentials spreadsheet you were sent
3. Once passcode is entered, you will be prompted to change this
to something unique and record your personalized name.
a. Note: You will just record your name at this time. Not your full personal greeting!
b. Your new passcode is only required to be 4 digits
Recording a Personal Greeting
1. Press the “Message” button on the right of your dial pad
2. Enter passcode followed by #
3. Prompt will state: “to enter your voicemail box, Press 1” – Press 1
4. Once you are in your voicemail mailbox, you will hear the following options
a. To record your mailbox busy greeting- Press 2
oNOTE: A Busy greeting will only play if you put yourself in ‘Do Not Disturb’(DND)
b. To record your mailbox no answer greeting- Press 3
oNOTE: Your No Answer greeting is what people hear as your standard day to
day greeting, this is what you will want to record**
c. To record your extended away greeting- Press 4

First Communications Cloud IP PBX User Guide (Yealink)
18
Checking Voicemail Remotely
**Checking a personal voicemail box and/or a general mailbox from outside of the office require the same steps**
1. Call the main phone number
a. If you are checking your personal mailbox, and you have your own direct dial
number, you may call your personal direct dial number, rather than the
company’s main phone number and refer right to #4 for instructions
2. Once the automated attendant answers, enter your extension number
a. If you are calling during business hours, and someone answers, they should
transfer you to *86
3. Once you have reached your extension, wait for your call to get to your voicemail
4. Once your voicemail greeting begins to play, press the * key
a. When you press the * key, you will then be prompted to enter your ‘mailbox
ID’ & ‘voicemail passcode’. Your mailbox ID is just your extension number!
b. Once you enter the mailbox ID, you will be prompted through, just like you
would in your own voicemail

First Communications Cloud IP PBX User Guide (Yealink)
19
Voicemail Options Flow