Yealink T3 Series User manual

Table of Contents
1
Table of Contents
Table of Contents 1
Before You Begin 8
Related Documentation 8
Getting Started 9
Hardware Overview 9
T33P/T33G Hardware 9
T31P/T31G/T31/T30P/T30 Hardware 11
Power LED Indicator 12
Line Key LED 12
Screen and Icons 13
Idle Screen 13
Calls Screen 14
Icons in the Status Bar 15
T33P/T33G Icons in the Status Bar 15
T31P/T31G/T31/T30P/T30 Icons in the Status Bar 15
Line Key Icons 16
T33P/T33G Line Key Icons 16
T31P/T31G/T31/T30P/T30 Line Key Icons 17
Entering Characters 17
Call Features 18
Changing the Default Account 18
Placing Calls 18
Placing a Call from the Dialer 18
Placing Multiple Calls 19
Placing a Call with a Speed Dial Key 19
Placing a Call Back to the Last Incoming Number 20
Redialing a Number 20
Dialing a Hotline Number 20
Placing an International Call 20
Placing a Call from the Call History 21
Placing a Call from the Directory 21
Placing an Anonymous Call 21
Placing Calls to Google Contacts 21
Placing an Emergency Call from a Locked Phone 22
Answering Calls 22
Answering a Call 22
Answering a Call When in a Call 23
Answering a Call Automatically 23
Switching Among the Handset, Speakerphone and Headset Modes 23
Disabling Call Waiting 23

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Silencing or Rejecting Incoming Calls 24
Silencing a Call 24
Rejecting a Call Manually 24
Rejecting Anonymous Calls 24
Rejecting Calls with Do Not Disturb (DND) 25
Rejecting Calls with DND on All Lines 25
Rejecting Calls with DND on a Specific Line 25
Deactivating DND 26
Ending Calls 26
Redialing a Call Automatically 26
Muting/Unmuting Audio 27
Keep Mute 27
Holding and Resuming Calls 27
Holding a Call 27
Resuming a Held Call 28
Redirecting Incoming Calls 28
Forwarding All Incoming Calls to a Contact 28
Forwarding All Incoming Calls on All Lines 28
Forwarding All Incoming Calls on a Specific Line 29
Deactivating Call Forward 29
Forwarding an Incoming Call Manually 29
Forwarding Incoming Calls with a Forward Key 30
Diverting Calls to a Contact 30
Transferring Calls 30
Performing a Blind Transfer 31
Performing a Semi-Attended/Attended Transfer 31
Performing Transfer with a Transfer Key 31
Setting a Transfer Key 31
Performing a Blind Transfer Using a Transfer Key 32
Performing a Semi-attended/Attended Using a Transfer Key 32
Performing a Call Transfer by Selecting a Transfer Mode 32
Conference Calls 33
Local Conference 33
Setting Up a Local Conference Call 33
Merging Two Calls into a Conference 34
Inviting a Transfer Target and a Transferee into a Conference 34
Holding or Resuming a Conference Call 34
Muting or Unmuting a Conference Call 34
Splitting a Conference Call 34
Managing Conference Participants 34
Ending a Conference Call 35
Network Conference 35
Setting Up a Network Conference 35
Multicast Paging 35

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Sending Multicast Paging 36
Setting a Multicast Paging Key 36
Sending a Paging by a Multicast Paging Key 36
Setting a Paging List Key 37
Setting a Paging Group 37
Sending Pages by a Paging List Key 38
Deleting a Paging Group 38
Receiving Multicast Paging 38
Managing a Paging Call 38
Advanced Call Features 39
Using Call Completion 39
Call Pickup 40
Picking up a Call Directly 40
Picking up a Group Call Directly 40
Picking up a Call with a Pick Up Key 41
Picking up a Call with a Group Pickup Key 41
Call Park and Call Retrieve 42
Parking or Retrieving a Call in the FAC Mode 42
Parking a Call in the FAC Mode 42
Retrieving a Parked Call in the FAC Mode 43
Parking or Retrieving a Call in the Transfer Mode 43
Parking a Call in the Transfer Mode 43
Retrieving a Parked Call in the Transfer Mode 43
Parking or Retrieving a Call with a Park or Retrieve Key 44
State Indicator of the Park/Retrieve key 44
Parking a Call using a Park Key 44
Retrieving a Parked Call using a Retrieve Key 45
Busy Lamp Field (BLF) 45
State Indicator of Remote Line by BLF Key 45
Audio Alert for BLF Pickup 46
Setting an Alert Tone for Monitored Lines 46
Visual Alert for BLF Pickup 46
Setting a BLF Key 46
Picking up a Remote Call by BLF Key 47
Transferring a Call by BLF Key 47
Performing a Blind Transfer 48
Performing a Semi-attended/Attended Transfer 48
Parking or Retrieving a Call by BLF Key 48
Parking a Call to a Monitored Line 48
Retrieving a Parked Call 48
BLF List 49
State Indicator of Remote Line by BLF List Key 49
Audio Alert for BLF Pickup 49
Setting an Alert Tone for Monitored Lines 49

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Visual Alert for BLF Pickup 50
Ring Type for BLF Parked Call Monitor 50
Setting an Alert Tone for the BLF Parked Call Monitor 50
Visual Alert for BLF Parked Call Monitor 50
Picking up a Remote Call by BLF List Key 51
Transferring a Call by BLF List Key 51
Performing a Blind Transfer 51
Performing a Semi-attended/Attended Transfer 51
Parking a Call by a BLF List Key 52
Retrieving a Call by a BLF List Key 52
Barging in an Active Call by BLF List Key 52
Retrieving a Call Parked to the Monitored Line 52
Shared Line 53
State Indicator of Shared Line 53
Placing Calls on a Shared Line 54
Answering Calls on a Shared Line 54
Placing a Call on Public Hold 54
Placing a Call on Private Hold 54
Retrieving a Held Call on a Shared Line 55
Barging in an Active Call on a Shared Line 55
Pulling a Shared Call on a Shared Line 55
Intercom 55
State Indicator of the Intercom key 56
Placing an Intercom Call 56
Picking up an Incoming Call of the Target Extension 56
Answering an Intercom Call 57
Short Message Service (SMS) 58
Reading a Text Message 58
Sending a Text Message 58
Replying to a Text Message 58
Deleting a Text Message 59
Voice Mail 59
Setting the Voice Mail Code 59
Leaving Voice Mails 59
Listening to Voice Mails 59
Using the Hot Desking 60
Automatic Call Distribution (ACD) 60
State Indicator of ACD User 60
Logging into the ACD System 61
Changing the ACD Status 61
Directory 62
Local Directory 62
Managing the Local Directory Groups 62
Adding Contact Groups 62

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Editing Contact Groups 62
Deleting Contact Groups 63
Managing the Local Directory Contacts 63
Adding Contacts 63
Viewing Contacts 63
Editing Contacts 63
Deleting a Contact 64
Deleting All Contacts 64
Moving a Local Directory Contact to Blacklist 64
Searching for Contacts 64
Favorites 64
Adding Favorites 65
Adding an Existing Contact to Your Favorites 65
Adding a New Contact to Your Favorites 65
Viewing Favorites 65
Reordering Favorites 65
Deleting Favorites 66
Blacklist 66
Adding a Blacklist Contact 66
Viewing Blacklist Contacts 66
Editing a Blacklist Contact 66
Deleting Blacklist Contacts 67
Deleting a Blacklist Contact 67
Deleting All Blacklist Contacts 67
Moving a Blacklist Contact to the Local Directory 67
Google Contacts 67
Viewing Google Contacts 67
Updating Google Contacts 68
Searching for Google Contacts 68
Remote Phone Book 68
Searching for Remote Phone Book Contacts 68
Viewing Remote Phone Book Contacts 68
Saving a Remote Phone Book Contact to the Local Directory 68
Saving a Remote Phone Book Contact to the Blacklist 69
Call History 70
Call History Icons 70
Viewing History Records 70
Saving a History Record to Local Directory 70
Saving a History Record to Blacklist 71
Deleting History Records 71
Deleting a Call Record 71
Deleting All Call Records 71
Disabling History Record 71

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Customizing Your Phone 72
Changing the Administrator Password 72
Wallpaper 72
Changing Wallpaper on Idle Screen 72
Screen Saver 73
Changing the Waiting Time for Screen Saver 73
Disabling Time & Date and Status Icons Display 73
Setting the Screen Saver Type 73
Changing the Backlight and Time 74
Adjusting the Screen Contrast 74
Changing the Language 75
Time & Date 75
Setting the Time and Date Manually 75
Changing the Time and Date Format 75
Setting a Key as Send 76
Customizing the Soft Keys 76
Phone Lock 76
Setting the Phone Lock 76
Locking Your Phone Manually 77
Unlocking Your Phone 77
Changing Your Phone Unlock PIN 77
Extending the Line Key Labels 78
Locking the Line Key 78
Audio Settings 80
Adjusting the Volume 80
Setting the Ring Tone 80
Setting a Ring Tone for the Phone 80
Setting a Ring Tone for an Account 80
Setting a Ring Tone for a Group 81
Setting a Ring Tone for a Contact 81
Disabling the Key Tone 81
Maintaining Your Phone 82
Warnings 82
Investigating Warnings 82
Re-provisioning Your Phone 82
Clearing Warnings 83
Diagnosing the Network 83
Rebooting Your Phone 83
Resetting to Factory Settings 83
Updating the Phone Configuration 84
Clearing User's Personalized Configuration Settings 84
Appendix - Menu Structure 85
For the T33P/T33G Phone 85

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For the T31P/T31G/T31/T30P/T30 Phone 86

Before You Begin
8
Before You Begin
This guide provides information you need to quickly use your new phone.
Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also, be sure to
read the Quick Start Guide which can be found in your phone package before you set up and use the phone. As
you read this guide, keep in mind that some features are only configurable by your system administrator or determ-
ined by your phone environment. As a result, some features may not be enabled or may be operated differently on
your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is
available on your phone screen.
Note: This guide mainly takes T31P phones as an example.
This user guide contains information for the following Yealink products:
lT33P IP phones
lT33G IP phones
lT31P IP phones
lT31G IP phones
lT31 IP phones
lT30P IP phones
lT30 IP phones
Related Documentation
You can view more types of documents to make the phone to perform more functions.
You can obtain additional information on the following phones from Yealink Support:
lClassic IP Phone T33P
lClassic IP Phone T33G
lClassic IP Phone T31P
lClassic IP Phone T31G
lClassic IP Phone T31
lClassic IP Phone T30P
lClassic IP Phone T30
The following types of related documents are available on each support page on Yealink support page:
lRelease Notes, which details bug fixes and feature enhancements when an update is released.
lQuick Start Guide, which describes how to assemble your phone and configure the basic phone features.
lAdministrator Guide, which provides detailed information on how to configure phone features for the system
administrator.
lRegulatory Notice, which provides information about all regulatory and safety guidance.
You can also view other user documents which provide descriptions and examples for phone settings and features
on the Yealink support page.

Getting Started
9
Getting Started
Before you use your phone, take some time to get familiar with its features and user interface.
The terms "the phone" and "your phone" refer to any of the IP phones.
Topics
Hardware Overview
Screen and Icons
Entering Characters
Hardware Overview
Understanding the phone hardware helps you easily use the phone's features.
Topics
T33P/T33G Hardware
T31P/T31G/T31/T30P/T30 Hardware
Power LED Indicator
Line Key LED
T33P/T33G Hardware
NO. Item Description
1Power LED Indic-
ator Indicates call status, message status and phone’s system status.
2Phone Screen Shows information about your phone, such as calls, messages, soft keys, time and
date.
3Line Keys Access your phone lines and features.
4Soft Keys Access the function displayed on the screen above the soft keys. The soft keys

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NO. Item Description
change depending on what you are doing at the time.
5
Navigation Keys • Scroll through information or options displayed on the screen.
• Access History and Directory respectively.
OK Key Confirms actions or answers incoming calls.
Cancel Key Cancels actions or rejects incoming calls.
6MUTE Key Toggles the microphone on or off.
7HEADSET Key Toggles the headset mode on or off.
8MESSAGE Key Accesses your voice messages.
9REDIAL Key Redials a previously dialed number.
10 Speakerphone Key Toggles the speakerphone (hands-free) mode or not.
11 Volume Key Adjust the volume of handset, headset, speaker.
12 Keypad keys Allow you to enter numbers, letters, and special characters. If a menu item has an
index number, you can use the keypad key to select the item.
13 Speaker Provides ringer and speakerphone audio output.
14 Reversible Tab Secures the handset in the handset cradle when the phone is mounted vertically.

Getting Started
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T31P/T31G/T31/T30P/T30 Hardware
NO. Item Description
1Power LED Indic-
ator Indicates call status, message status and phone’s system status.
2Phone Screen Shows information about your phone, such as calls, messages, soft keys, time and
date.
3Line Keys Access your phone lines and features.
The T30P/T30 phone does not have Line keys.
4Soft Keys Access the function displayed on the screen above the soft keys. The soft keys
change depending on what you are doing at the time.
5
Navigation Keys • Scroll through information or options displayed on the screen.
• Access History and Directory respectively.
OK Key Confirms actions or answers incoming calls.
6MUTE Key Toggles the microphone on or off.
7MESSAGE Key Accesses your voice messages.
8TRAN Key Transfers a call.
9HEADSET Key Toggles the headset mode on or off.
10 Speakerphone Key Toggles the speakerphone (hands-free) mode or not.
11 REDIAL Key Redials a previously dialed number.

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NO. Item Description
12 Volume Key Adjust the volume of handset, headset, speaker.
13 Keypad keys Allow you to enter numbers, letters, and special characters. If a menu item has an
index number, you can use the keypad key to select the item.
14 Speaker Provides ringer and speakerphone audio output.
15 Reversible Tab Secures the handset in the handset cradle when the phone is mounted vertically.
Power LED Indicator
The power LED indicator indicates the call, message and phone’s system status.
LED Status Description
Solid red The phone is initializing.
Fast-flashing red (0.3s) The phone is ringing.
Slowly-flashing red (1s) The phone receives a voice mail or text message.
Solid red for 0.5s and off for
3s alternately
The phone enters the power-saving mode.
It is only available on the T33P/T33G phones.
Note: The above introduces the default LED status. Your system administrator can configure the status of the power LED
indicator.
Line Key LED
The line key LED indicators are associated with the status of phone lines and features. It is not available on
T30P/T30 phones.
Line key LED (associated with the phone line)
LED Status Description
Solid green The line is seized.
The line is in conversation.
Fast-flashing green The line receives an incoming call.
Slowly-flashing green The call is placed on hold.
Off The line is inactive.
Line key LED (configured as a page switch key)
LED Status Description
Solid red There is a call parked on the line, and the line key is not on the current
page.
Fast-flashing green The line receives an incoming call, and the line key is not on the current

Getting Started
13
LED Status Description
page.
Fast-flashing red The monitored user whose line key is not on the current page receives an
incoming call.
Off The line keys are idle.
Screen and Icons
The user screens and icon indicators can help you navigate and understand the important information on the
phone's status.
Topics
Idle Screen
Calls Screen
Icons in the Status Bar
Line Key Icons
Idle Screen
The idle screen is made up of the status bar, line keys, and soft keys. The time & date is displayed in the middle of
the screen.
T33P/T33G
T31P/T31G/T31

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T30P/T30
lStatus Bar: Display the default account, feature status icons, and the time. The status icons are displayed when
features are activated.
lLine Keys: Display the information associated with the line keys and feature keys on the phone.
lPage Icons: The page icons appear only when you assign functionality to line key located in line key 5-12 on the
T33P/T33G phones.
lSoft Keys: Each soft key label indicates the action for the soft key below the screen.
Related Topics
Icons in the Status Bar
Changing the Default Account
Customizing the Soft Keys
Calls Screen
All of your active and held calls are displayed on the calls screen. You can press up or down navigation key to
switch among calls.
For T33P/T33G, the calls screen can display the local name or number. Check with your system administrator to
find out if this feature is available on the phone. When there is an active call and a held call, the calls screen is
shown below:
During a call, you can press the OK key to view the current time & date and phone status. The phone screen is
shown below:

Getting Started
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Icons in the Status Bar
The icons in the status bar help you easily get the current phone status, such as call and message status. Icons in
the status bar vary by phone models.
Topics
T33P/T33G Icons in the Status Bar
T31P/T31G/T31/T30P/T30 Icons in the Status Bar
T33P/T33G Icons in the Status Bar
Icons Description Icons Description
Wired network is unavailable Phone Lock
Wired network is unreachable Missed Calls
Speakerphone (hands-free)
mode Always Forward
Busy Forward No Answer Forward
Handset mode Do Not Disturb (DND)
Headset mode Phone Warning
Voice Mail Keep Mute
Text Message Silent Mode
Auto Answer
T31P/T31G/T31/T30P/T30 Icons in the Status Bar
Icons Description Icons Description
Wired network is unavailable Do Not Disturb (DND)

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Icons Description Icons Description
Wired network is unreachable Phone Warning
Speakerphone (hands-free)
mode Keep Mute
Handset mode Ringer volume is 0
Headset mode Phone Lock
Voice Mail Missed Calls
Text Message Call Forward
Auto Answer
Line Key Icons
By viewing the line key icons, you can easily get the function of the line key. Icons in the line keys vary by phone
models.
Topics
T33P/T33G Line Key Icons
T31P/T31G/T31/T30P/T30 Line Key Icons
T33P/T33G Line Key Icons
Icon indicators (associated with line key features)
Icons Description Icons Description
Hold DND
Voice Mail SMS
Direct Pickup Group Pickup
Conference Forward
Transfer Recall
Record Recording in process (Record)
Multicast Paging
Paging List Hot Desking
Phone Lock Directory
Speed Dial
Icon indicators (associated with line)

Getting Started
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Icons Description Icons Description
The private line registers suc-
cessfully.
The shared/bridged line registers suc-
cessfully.
Registering. Register failed.
DND is enabled on this line. Call forward is enabled on this line.
T31P/T31G/T31/T30P/T30 Line Key Icons
Icon indicators (associated with line)
Icons Description Icons Description
The private line is registered
successfully.
The shared/bridged line is registered suc-
cessfully.
Register failed. Registering.
DND is enabled on this line. Call forward is enabled on this line.
Entering Characters
You can use the keypad keys on your phone to enter or update field information.
The following table describes how to enter different characters using the keypad keys.
Task Action
Switch input modes Press the ABC,abc,Abc,2aB, or 123 soft key to switch the input modes.
Enter alphas
Select ABC,abc,2aB, or Abc mode. Press a keypad key repeatedly to view the character
options and stop when the letter you want to enter is displayed in the field. Wait one second,
and then enter the next letter.
Enter numbers Select 123 mode, press the corresponding keys.
Enter special char-
acters
Select ABC,abc,2aB, or Abc mode, press *key or #key one or more times to enter one of
the following special characters:
* key: *.,'?!\-()@/:_;+&%=<>￡$¥¤[]{}~^¡¿§#"|
# key: #
In 123 mode, you can press the * key to choose the following special characters: .*:/@[].
Insert space Select ABC,abc,2aB, or Abc mode, press the 0key.
Move cursor Pressthe left or right navigation key to position the cursor.
Delete one or more
characters Position the cursor to the right of the character, and select the Delete soft key.

Call Features
18
Call Features
You can use the phone to place and answer calls, ignore incoming calls, transfer a call to someone else, conduct a
conference call and perform other basic call features.
Topics
Changing the Default Account
Placing Calls
Answering Calls
Switching Among the Handset, Speakerphone and Headset Modes
Disabling Call Waiting
Silencing or Rejecting Incoming Calls
Ending Calls
Redialing a Call Automatically
Muting/Unmuting Audio
Keep Mute
Holding and Resuming Calls
Redirecting Incoming Calls
Transferring Calls
Conference Calls
Multicast Paging
Changing the Default Account
If there are multiple registered accounts on the phone, you can place a call with the default account by default.
It is not available on the T30P/T30 phones.
Procedure
1. On the idle screen, press the left or right navigation key.
Placing Calls
You can use your phone like a regular phone to place calls in many ways easily.
Topics
Placing a Call from the Dialer
Placing Multiple Calls
Placing a Call with a Speed Dial Key
Placing a Call Back to the Last Incoming Number
Redialing a Number
Dialing a Hotline Number
Placing an International Call
Placing a Call from the Call History
Placing a Call from the Directory
Placing an Anonymous Call
Placing Calls to Google Contacts
Placing an Emergency Call from a Locked Phone
Placing a Call from the Dialer
The Dialer enables you to enter a number to place a call, and it displays a list of previously placed calls or contacts
in your directory.
You can also select the desired contact from the search list, the placed call list or Directory.
Note: Your system administrator can configure the source list for searching and disable to display the placed call records.

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Procedure
1. Do one of the following:
lStart typing a phone number.
lSelect the desired line key (not supported on the T30P/T30 phones).
lPick up the handset, press the Speakerphone key or the HEADSET key.
2. Enter a number or highlight a contact.
3. Select Send.
Note: Your system administrator can enable live dialpad feature, which enables your phone to automatically dial out the
phone number after a period of time without selecting Send.
Related Topic
Switching Among the Handset, Speakerphone and Headset Modes
Placing Multiple Calls
When you are in a call, you can hold your current call and place a new call.
Procedure
1. Do one of the following:
lSelect a line key (not supported on the T30P/T30 phones). The active call is placed on hold.
lSelect Hold to place the original call on hold.
SelectNew Call (NewCall).
2. Enter the desired number or select a contact.
3. Select Send.
Placing a Call with a Speed Dial Key
You can quickly dial a number by using a Speed Dial key.
Before You Begin
If your system administrator has enabled the Favorites feature on the phone, you cannot manually set a Speed Dial
key.
If you are using the T30P/T30 phones, contact your system administrator for assistance setting a Speed Dial key for
you.
Procedure
1. Go to Menu >Features >Dsskey.
2. Select the desired line key.
3. Select SpeedDial from the Type field.
4. Select the desired line from the Account ID field.
5. Do one of the following:
l(Optional.) Enter the string that will appear on the phone screen in the Label field.
Enter the contact number you want to dial out directly in the Value field.
You can also enter the contact number with the DTMF sequence that you want to send in the Value field. The
contact number and DTMF sequence are separated by commas. One comma stands for 500 milliseconds.
For example, 1234,,123# means the phone dials out the number 1234 first, then after the call is set up for 1
second, it sends the DTMF sequence 123# to the remote party.
lOn the T33P/T33G phones, highlight the Label or Value field. Select Directory (Dir) and select the desired
contact from the Directory list.
6. Select Save.