Yealink T21-E2 Instruction manual

Encore Quick User Guide
Yealink T21-E2
Page 1
Placing a Call
Using the Handset:
1. Pick up the handset
2. Enter the number
3. Press Send
Using the Speaker Phone:
1. Press
2. Enter the number
3. Press Send
Answering a Call
Using the Handset:
1. Pick up the handset
Using the Speakerphone:
1. Press
* You can reject an incoming call by pressing the Reject soft key.
Ending a Call
Using the Handset:
1. Hang up or press End Call
Using the Speakerphone:
1. Press or press End Call
Redial
1. Press to enter the Placed Calls List.
2. Press or to select the desired entry.
3. Press or the Send Key.
*Press twice when the phone is idle to redial the last number.
Missed calls
1. Press the view soft key
2. Press or to select the desired entry.
3. Press the Send key
Call Mute / Un-Mute
Press to mute the microphone during a call. Press again to un-mute the call.
Call Hold & Resume
Place Call on Hold: Press the Hold soft key during an active call
Resuming a call do one of the following: Press the Resume soft key
If more than one call is on hold, press or to select the call, then press Swap.
Call T ransfer
Blind Transfer
1. Press the Trans Soft key
during a call.
*The call is placed on hold.
2. Enter the number you want
to transfer to.
3. Press the BTrans Soft
Key to transfer the call or
simply hangup.
Semi-Attended Transfer
1. Press the Trans Soft key
during a call.
*The call is placed on hold.
2. Enter the number you want
to transfer to and # or Send
3. After the user answers
press the Trans Soft key.
Attended Transfer
1. Press the Trans Soft key
during a call.
*The call is placed on hold.
2. Enter the number you want
to transfer to and # or Send
3. Once the user you called
is ready to accept the call
press the Trans Soft key.

Encore Quick User Guide
Yealink T21-E2
Page 2
Call Forwarding
1.Press the Menu soft key when the phone is idle.
2. Select Features 1. Call Forward.
3.After you have selected the desired forward type, press OK
1. Always Forward –Incoming calls are forwarded unconditionally
2. Busy Forward –Incoming calls are forwarded when the phone is busy
3. No Answer Forwarding –Incoming calls are forwarded after not being answered after a period of
time.
4. Press the switch soft key to enable then press to enter the number you would like to forward to
5.Press the Save soft key to accept the changes.
3-Way Call Conference
1.Press the Conference soft key during an active call. *The call is placed on hold.
2. Enter the number of the second party, then press the Send soft key
4.Press the Conference soft key once the second party answers. *All parties are now active.
5.Press the More soft key and then the End Call soft key to disconnect all parties or just hang up.
Ring Tones
1.Press the Menu soft key when the phone is idle.
2. Select 3. Settings 1. Basic Settings 4. Sound 1. Ring Tones
3.Press or to select 1. Common and press Enter
4.Press or to select the desired ring tone.
5.Press the Save soft key to accept the change.
Voice Messaging
The Message Waiting Indicator, lights up when messages are waiting in the message center.
Please submit a Technology Work Order to recieve your initial password.
Press
Follow the voice prompts to listen to your voice message.
Voice Mail Menus
1 –Listen to new
Messages
5 –Advanced options
* –Exit
During the Message Menu Press
1 –Listen to the message
2 –Save Message
5 –Return the call
7 –Erase Message
8 –Forward the message to
another ext.
9 –Forward to email
Advanced options (5 from the main
menu)
1 –Record greeting (can do up to 9
different recordings)
2 –Choose greeting
3 –Record name
6 –Change password
0 –main menu