Yealink SIP-T31G User manual

PHONE LAYOUT
Line keys
Line keys programmed to an extension
control inbound and outbound calls.
Line keys programmed to an extension
indicate the status of the call being controlled
by the key.
• Blinking green = incoming call or call on
hold
• Solid green = active call
Line keys not programmed to an extension
may be programmed as speed dials, etc.
Soft keys
Soft keys appear at the bottom of your
screen and their functions change depending
on where you are in a call sequence.
Watching your soft keys is one of the most
helpful things you can do when using your
phone. In almost all cases, the thing you are
most likely to do next in a call sequence will
appear as a soft key.
Buttons
Physical buttons always perform the function
for which they are labeled.
For full user guides and video tutorials, visit help.ena.com and select ENA SmartVoice
PLACE CALLS
Using the handset
Dial the number you are calling, then pick up the handset.
Note: You may place a call by picking up the handset before dialing. Just be aware, the system will attempt to
complete the call after a slight pause in entering digits on the dialpad.
Using the speakerphone
With the handset in the cradle, dial the number you are calling then press
or the Send soft key.
ANSWER CALLS
Using the handset
When a call comes in, pick up the handset.
Using the speakerphone
When a call comes in, press , the blinking line key, or the
Answer sof t key.
Answer a second call
When a second call comes in, press the
Answer soft key. The active call is
automatically placed on hold.
HOLD AND RESUME CALLS
Place a call on hold
Press the Hold soft key during an active call. The line key controlling that call will blink.
Resume a held call
Press the blinking line key or the Resume soft key.
Note: You may need to press or on the navigation dial to select the desired call before you see the Resume soft
key.
Quick Reference Guide
Yealink SIP-T31P and T31G

For full user guides and video tutorials, visit help.ena.com and select ENA SmartVoice
TRANSFER CALLS
Blind transfer
With a blind transfer, you send a call directly to a recipient without speaking to the
recipient first.
To blind transfer a call:
1. Press the button or the Transfer soft key during an active call. The call is
automatically placed on hold.
2. Enter the number to which you want to transfer the call.
3. Press the B Transfer sof t key.
Consultative transfer
With a consultative transfer, you speak to the transfer recipient before
sending the caller through.
To complete a consultative transfer:
1. Press the button or the Transfer soft key during an
active call. The call is automatically placed on hold.
2. Place a call to the transfer recipient by entering their
number then pressing the Send soft key or waiting
for the call to complete.
3. When the transfer recipient answers, if they are available to take the call, press
the Transfer button or soft key again to complete the transfer.
Direct to voicemail transfer
1. Press the button the Transfer soft key during an active call. The call is
automatically placed on hold.
2. If you are transferring to a four-digit extension, enter *90 followed by the number
to which you want to transfer the call. If you are transferring to a five-digit or
six-digit extension, enter * followed by the number to which you want to transfer
the call.
3. Press the B Transfer sof t key.
Return to the original caller
At any point before completing a transfer, you may take the original caller off hold by
pressing the blinking line key or the Resume soft key.
VOICEMAIL
Set up voicemail
If voicemail is available for your extension, the system will walk you through your
voicemail setup the first time you press the button.
Check voicemail from your phone
Once you have set up your voicemail, press the button and follow the
prompts.
MAKE CONFERENCE CALL
The Yealink SIP-T31P features 5-way conferencing. The Yealink
SIP-T31G features 3-way conferencing.
Press the Conference soft key during an active call. The active call is
automatically placed on hold.
Enter the number of the party you would like to conference in, and then
press the Send soft key or wait for the call to complete.
When the second party answers, press the Conference soft key again. All
parties are now joined in the conference.
Press the Split soft key to split the conference call into two individual calls.
Press the EndCall soft key to disconnect all parties or to leave a three-way
conference.
To disconnect all parties in a three-way conference, Split into individual calls, then
EndCall each party.
MUTE AND UNMUTE MICROPHONE
Press the microphone mute button to mute the microphone during a call.
Press the microphone mute button again to unmute the
microphone during a call.
Quick Reference Guide
Yealink SIP-T31P and T31G