Yealink Yealink SIP-T41P User manual

Copyright © 2013 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
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its consent to downloading and printing copies of the content provided in this file only for private
use but not for redistribution. No parts of this publication may be subject to alteration,
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damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.

Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
We are striving to improve our documentation quality and we appreciate your feedback. Email your
opinions and comments to DocsFeedba[email protected].

Yealink SIP-T41P firmware contains third-party software under the GNU General Public License (GPL).
Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and
conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
Thank you for choosing the SIP-T41P IP Phone, an ultra-elegant IP Phone which is
exquisitely designed to provide business telephony features, such as Call Hold, Call
Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the IP network is ready for phone configuration. Also
be sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the SIP-T41P IP phone.
If this is your first time using the SIP-T41P IP phone, we recommend that you first refer to
the Quick Installation Guide and Quick Reference Guide , available online:
http://www.yealink.com/SupportDownloadfiles_detail.aspx?CateId=313&flag=142.
Note
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
Major updates have occurred to the following sections:
Icon Instructions on page 3
Language on page 18
Shared Line, Busy Lamp Field List, Network Directory and Network Call Log features are
hidden for IP phones in neutral firmware version, which are designed for BroadWorks
environment. Please contact your system administrator for more information.

User Guide for the SIP-T41P IP Phone
vi
DSS Keys on page 44
Call Forward on page 77
Troubleshooting on page 111

Table of Contents
vii
About This Guide ...................................................................... v
In This Guide ......................................................................................................................... v
Summary of Changes.......................................................................................................... v
Changes for Release 71, Guide Version 71.60 .............................................................. v
Table of Contents.....................................................................vii
Overview .................................................................................. 1
Hardware Component Instructions.................................................................................... 1
Icon Instructions.................................................................................................................... 3
LED Instructions..................................................................................................................... 5
User Interfaces ..................................................................................................................... 6
Phone User Interface........................................................................................................ 6
Web User Interface........................................................................................................... 6
Documentations ................................................................................................................... 8
Getting Started......................................................................... 9
Packaging Contents............................................................................................................. 9
Phone Installation............................................................................................................... 11
Phone Initialization ............................................................................................................. 14
Phone Status ....................................................................................................................... 14
Basic Network Settings...................................................................................................... 15
Registration ......................................................................................................................... 16
Idle Screen.......................................................................................................................... 16
Customizing Your Phone ......................................................... 17
General Settings ................................................................................................................ 17
Backlight .......................................................................................................................... 17
Language......................................................................................................................... 18
Time & Date ..................................................................................................................... 19
Administrator Password ................................................................................................. 20
Key as Send..................................................................................................................... 21
Keypad Lock.................................................................................................................... 21
Audio Settings .................................................................................................................... 24
Volume ............................................................................................................................. 24

User Guide for the SIP-T41P IP Phone
viii
Ring Tones ........................................................................................................................ 24
Contact Management....................................................................................................... 26
Directory........................................................................................................................... 26
Local Directory ................................................................................................................ 28
Blacklist ............................................................................................................................ 36
Remote Phone Book........................................................................................................ 37
Call History Management ................................................................................................ 40
System Customizations...................................................................................................... 42
Headset Use.................................................................................................................... 42
DSS Keys .......................................................................................................................... 44
Account Management ................................................................................................... 54
Dial Plan ........................................................................................................................... 56
Emergency Number........................................................................................................ 61
Live Dialpad .................................................................................................................... 62
Hotline .............................................................................................................................. 62
Basic Call Features................................................................. 65
Placing Calls ....................................................................................................................... 66
Answering Calls ................................................................................................................. 68
Ending Calls........................................................................................................................ 69
Redialing Numbers ............................................................................................................ 69
Recent Call In Dialing ........................................................................................................ 69
Auto Answer ....................................................................................................................... 70
Auto Redial.......................................................................................................................... 71
Call Return........................................................................................................................... 72
Call Mute............................................................................................................................. 72
Call Hold/Resume............................................................................................................... 73
Do Not Disturb (DND) ........................................................................................................ 74
Call Forward ....................................................................................................................... 77
Call Transfer ........................................................................................................................ 82
Call Waiting ........................................................................................................................ 83
Conference ......................................................................................................................... 84
Local Conference............................................................................................................ 84
Network Conference ...................................................................................................... 85
Call Park .............................................................................................................................. 87
Call Pickup .......................................................................................................................... 88
Anonymous Call ................................................................................................................. 91
Anonymous Call Rejection ................................................................................................ 92
Advanced Phone Features..................................................... 93
Busy Lamp Field (BLF) ....................................................................................................... 93
Call Recording .................................................................................................................... 96
Hot Desking ........................................................................................................................ 97

Table of Contents
ix
Intercom .............................................................................................................................. 99
Outgoing Intercom Calls................................................................................................ 99
Incoming Intercom Calls ................................................................................................ 99
Multicast Paging............................................................................................................... 101
Sending RTP Stream ..................................................................................................... 101
Receiving RTP Stream................................................................................................... 103
Music on Hold................................................................................................................... 104
Automatic Call Distribution (ACD).................................................................................. 105
Messages.......................................................................................................................... 107
Voice Mail ...................................................................................................................... 107
Message Waiting Indicator (MWI) ............................................................................. 108
Troubleshooting .....................................................................111
Regulatory Notices ................................................................119
Service Agreements ........................................................................................................ 119
Limitations of Liability ...................................................................................................... 119
Safety Instructions ............................................................................................................ 119
Appendix A - Time Zones......................................................123
Index ......................................................................................125

Overview
1
This chapter provides the overview of the SIP-T41P IP phone. Topics include:
Hardware Component Instructions
Icon Instructions
LED Instructions
User Interfaces
Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
The main hardware components of the SIP-T41P IP phone are the LCD screen and the
keypad.

User Guide for the SIP-T41P IP Phone
2
Hardware component instructions of the SIP-T41P IP phone are:
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys,
time, date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call text or second incoming caller information
• Prompt text (for example, " Saving config file!")
• Time and date
②
Power Indicator LED
Indicates phone power and some feature statuses.
③
Line Keys
Use these keys to activate up to three accounts and
assign various features.
④
Mute Key
Toggles and indicates mute feature.
Headset Key
Toggles and indicates the headset mode.
Message Key
Accesses voice mails.
Redial Key
Redials a previously dialed number.
⑤
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑥
Volume Key
Adjusts the volume of the handset, headset, speaker,
and ringer.
⑦
Keypad
Provides the digits, letters, and special characters in
context-sensitive applications.
⑧
Scroll through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
⑨
Soft Keys
Label automatically to identity their context-sensitive
features.

Overview
3
Icons appearing on the LCD screen are described in the following table:
Icon
Description
Network is unavailable
Registered successfully
Register failed
Registering
Hands-free speakerphone mode
Handset mode
Headset mode
Voice Mail
Auto Answer
Do Not Disturb
Call Hold
Call Mute
Ringer volume is 0
Keypad Lock
Alphanumeric input mode
Numeric input mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Multi-lingual uppercase and lowercase letters
input mode
Call Forward/Forwarded Calls

User Guide for the SIP-T41P IP Phone
4
Icon
Description
Missed Calls
Received Calls
Placed Calls
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped

Overview
5
Power Indicator LED
LED Status
Description
Solid red
The phone is initializing.
Fast flashing red
The phone is ringing.
Slow flashing red
The phone receives a voice mail.
Off
The phone is powered off, powered on or idle.
Line key LED
LED Status
Description
Solid green
The line is seized.
The line is in conversation.
Fast flashing green
The line receives an incoming call.
Slow flashing green
The call is placed on hold.
Off
The line is inactive.
Line key LED (configured as a BLF key)
LED Status
Description
Solid red
The monitored user is busy.
Fast flashing red
The monitored user receives an incoming call.
Off
The monitored user is idle.
The monitored user does not exist.
Line key LED (used as a page switch key)
LED Status
Description
Solid red
There is a parked call on the line key of the non-current
page.
Solid green
There is a call on the line key of the non-current page.
Fast flashing green
The line receives an incoming call on the non-current
page.
Fast flashing red
The monitored user receives an incoming call on the
non-current page.
Off
Line keys on every page are idle.

User Guide for the SIP-T41P IP Phone
6
Two ways to customize configurations of your SIP-T41P IP phone:
The user interface on the IP phone.
The user interface in a web browser on your computer.
The hardware components keypad and LCD screen constitute the phone user interface,
which allows the user to execute all call operation tasks and basic configuration
changes directly on the phone. In addition, you can use the web user interface to
access all configuration settings. In many cases, it is possible to use either the phone
user interface and/or the web user interface interchangeably. However, in some cases,
it is only possible to use one or the other interface to operate the phone and change
settings.
You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced Settings option is only accessible to the administrator, and the
default administrator password is “admin”(case-sensitive). For more information on
customizing your phone with the available options from the phone user interface, refer
to Customizing Your Phone on page 17.
In addition to the phone user interface, you can also customize your phone via web user
interface. In order to access the web user interface, you need to know the IP address of
your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP
address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on
your computer. The default administrator user name and password are both “admin”
(case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
Options
Phone User Interface
Web User Interface
Status
√
√
--IPv4
--MAC
--Firmware
--Network
--Phone
--Accounts
Basic Call Features
√

Overview
7
Options
Phone User Interface
Web User Interface
--Auto Answer
√
--Auto Redial
√
--Call Forward
√
--Call Waiting
√
--Call Park
√
--Call Pickup
√
--Call Return
√
--Conference
--Anonymous Call
√
--Anonymous Call Rejection
√
--DND
√
Basic Phone Settings
--Language
√
√
--Time & Date
√
√
--Administrator Password
√
√
--Ring Tones
√
√
--Backlight
√
√
--Keypad Lock
√
√
--Phone Volume
√
--Call History Management
√
--Contact Management
√
--Local Directory
√
√
--Blacklist
√
√
--Remote Phone Book
√
--LDAP
√
--Dial Plan
√
--DSS Keys
√
√
--Key as Send
√
√
--Hotline
√
√
--Live Dialpad
√
--Emergency Number
√
Advanced Phone Features
√
--BLF
√
--Call Recording
√
--Intercom
√
--Multicast Paging
--Music on Hold
--ACD
√
--Messages
√
SIP Account
--User Options

User Guide for the SIP-T41P IP Phone
8
Options
Phone User Interface
Web User Interface
--Register Status
√
√
--Account Status
√
--Label
√
--Display Name
√
--Register Name
√
--User Name
√
--Password
√
--SIP Server
√
--Server Option
--Server Port
--Outbound Status
√
--Outbound Proxy
√
--NAT Traversal
--STUN Status
√
--STUN Server
√
Note
The following table shows documentations available for the SIP-T41P IP phone.
Name
Contents
Where found
Format/ Language
Quick Installation
Guide
Basic setup of the
phone
In the package
PDF/English
Quick Reference
Guide
Basic call features
and phone
customizations
In the package
PDF/English
User Guide
Phone/Web user
interface settings
Basic call features
and advanced
phone features
CD attached in
the package
PDF/English
Note
The table above lists most of the feature options. Please refer to the relevant sections for
more information.
You can also download the latest documentations online:
http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142.

Getting Started
9
This chapter provides the following basic installation instructions and information for
obtaining the best performance with the SIP-T41P IP phone. Topics include:
Packaging Contents
Phone Installation
Phone Initialization
Phone Status
Basic Network Settings
Registration
Idle Screen
If you require additional information or assistance with your new phone, contact your
system administrator.
The following components are included in your SIP-T41P IP phone package:
SIP-T41P IP Phone

User Guide for the SIP-T41P IP Phone
10
Phone Stand
Wall Mount Bracket (Optional)
Power Adapter (Optional)
Handset & Handset Cord
Ethernet Cable