Yealink T48G User manual

Yealink T48G Training
Fuze Training Department
Copyright 2018 Fuze, Inc. All rights reserved. Information in this document is subject
to change without notice. The software described in this document is furnished
under a license agreement or nondisclosure agreement. The software may be used or
copied only in accordance with the terms of those agreements. No part of this
publication may be reproduced, stored in a retrieval system, or transmitted in any
form or any means electronic or mechanical, including photocopying and recording
for any purpose other than the purchaser's personal use without the written
permission of Fuze, Inc. Fuze, Inc. 2 Copley Place, Suite 7000 Boston, MA 02116,
800.890.1553
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Training Objectives
After attending this training, users should have a basic understanding of:
•Overview of the Yealink T48G
•Call features, including placing, receiving, and managing calls
•Setting up and accessing voicemail
•Searching and editing within the contact directory
•Additional features and capabilities
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Phone Overview
Overview
The Yealink T48G desk phone has a backlit,
color, LCD touch-screen. This phone
supports twelve line appearances. The
phone also has a dual-color LED light and
supports high-definition (HD) voice on all
audio paths (speaker, handset, headset).
The Yealink T48G has user-friendly
navigation options and a number of specific
function keys.
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Xkey cancels actions or rejects incoming calls.
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Note: DSS Keys provide a quick access to the line key screen where the desired line
key can be tapped to configure it. There are three types of DSS keys: Line Keys,
Programmable Keys and Ext Keys.
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Calls View
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Active Call
Incoming Call
Held Call
•Incoming calls will be displayed on
active call screen
•Call duration and destination will appear
on the screen for the active call
•Answering the incoming call will place
original call on hold
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Copyright 2018, Fuze
Training Objectives
After attending this training, users should have a basic understanding of:
•Overview of the Yealink T48G
•Call features, including placing, receiving, and managing calls
•Setting up and accessing voicemail
•Searching and editing within the contact directory
•Additional features and capabilities
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Placing Calls
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A call can be placed using one of the following methods:
•Tap on line extension to access the keypad from the
Idle Screen Display
•Pick up the handset and enter the contact number,
then press , , or the Send green key
•Press the Headset button , then tap the line key
•Press the Speakerphone button
It is also possible to lift the handset after entering the
number to initiate the call
To make calls within the US, dial the 10 digit number including the area code and
local number. It is not necessary to dial 1 or 9 prior to the number.
For international calls, dial 011, the country code, the Area code, and the number.
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Answering Incoming Calls
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Answer incoming calls by:
•Picking up the handset
•Tapping the soft key
•Pressing the Headset key
•Pressing the Speakerphone key
To answer an incoming call while on an
active call, press the Answer soft key;
the original call is then placed on hold
In an active call, it is possible to press the 'X' key to end a call.
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Holding and Muting
To place an active call on hold or mute
•Press or tap the soft key to place
call on hold
•Tap the soft key or press again l.
to resume the call
•Press during call to Mute voice
The LCD screen will indicate the hold or
mute status
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Forwarding Incoming Calls to Another Person
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Forward allows the passing along of an incoming call
to a number or extension without answering the call
•Tap the Forward soft key when the phone is
ringing
•Enter the number to forward the incoming call to,
then press , , or tap the Forward green key
There is a limited amount of time to enter the
forwarding number
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Silencing Incoming Calls
•Tap the Silence soft key to silence the
ringer during an incoming call
•Phone will still display the incoming call,
allowing the call to be answered
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Rejecting Incoming Calls
•Tap the Reject soft key to send calls directly
to voicemail
Rejected calls will be displayed in History,
accessed from the Idle Screen Display
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Viewing Call History
•Tap the icon to view missed, received, and
placed calls
•The screen display will show all call records
•Tap or to turn pages
•Press or to alternatively switch pages
•Tap Missed Calls, Placed Calls,Received Calls,
or Forwarded Calls to view entries
•Tap beside the contact to place a call from
History
•Tap after the desired entry
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Transferring Calls Attended
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•Press or tap the soft key
- While performing a transfer the caller will
be placed on hold
•Enter the number to transfer the call to
•Press or tap the soft key to complete
transfer
There is the option of speaking with the party
to which the call will be transferred or to
transfer after hearing the ring-back tone
To transfer a call from your device to another, the caller can press ** and the other
device will ring so the caller can continue the conversation from it. The Caller will
hear silence while it waits for the other device to connect.
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Transferring Calls –Unattended
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•Press or tap the soft key
- While performing a transfer the caller will
be placed on hold
•Enter the number to transfer the call to
•Tap the soft key immediately to complete
the transfer
With an unattended transfer, the original caller
ID will pass through to the person receiving the
transferred call
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Conference Calls
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Initiate a conference call with two other people
•Tap the Isoft key while on an active call
•Enter the number of the second party, then
press , , or tap the Conference
green key
•Screen display will show first party on hold
•Press the soft key to join all parties
when the second party answers
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Holding Conference Calls
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•When a conference call is placed on hold,
all participants are on hold
•No one in a held conference call can hear
other participants
•Press or tap the soft key to place
participants on hold
•Tap the Isoft key to resume a held call
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Ending Conference Calls
•Tap the soft key to terminate the
conference call for all participants
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Splitting Conferencing Calls
•Tap the soft key to place participants on hold
on separate call lines
•Tap the extension of either party to toggle
between calls
•Tap the soft key to speak privately with the
selected party
•Tap soft key to end call with the selected
party, then to speak with remaining party i
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It is only possible to “Resume” the call that is displayed on the screen.
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