Yealink T48G User manual

1
Power and Message waiting indicator.
2
Touch Screen Displays Soft Park Slots, Speed dials, call information and Common buttons
3
Headset Switches between Handset and Headset use.
4
Mute Mutes the microphone so the other party cannot hear you.
5
Hold Used to place a call on hold..
6
Transfer Used to transfer calls to another extn..
7
Speakerphone Key, Toggles hands free operation
8
Message Used to collect your messages.
9
Redial Keys Redials a previously dialed number.
10
Menu navigation keys
OK key
Cancel key.
11
Volume Key Adjusts handset, headset, speaker and ringer volume.
12
Keypad Provides digits, letters and special characters in context-sensitive applications.
13
Speaker Used for hands free calls.
14
Handset Tab Used for wall mounted operation
15
Hook Switch Used for initiating and disconnecting calls.
Yealink T48G
Yealink T48G
Quick Reference guide
February 2018
The Hall Farm Business Centre, Berry Lane, Chorleywood, Hertfordshire WD3 5EX Tel: [phone]
Fax: [phone] Email: [e-mail] Website: www.splicecom.com

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Changing your Greeting
Voicemail (cont)
Making an Internal Call
Making an Internal Call
Dial the extension number via the alpha-numeric keypad.
Press Send, hash, OK key, or lift your handset to make
the call.
The Call Status screen will display whom you are ringing
and your details
OR
Lift your handset or press the Speaker button
Dial the extension via the alpha-numeric keypad
OR
Dial the extension via the touch screen keyboard
OR
Press the Directory Icon.
Press the key on the keypad that displays the first letter of
the User’s name, keep entering the characters to refine
the search then.
Find the user required using the Navigation Keys
Select the Person required and then using the touch
screen select the person to call.
(Note: If the extension you are ringing is busy or not
answered within 20 seconds (default) you will be passed
to voicemail, if enabled.)
Changing your Daily and Permanent Voicemail Greetings
If you have voicemail enabled you can record two voicemail
greetings. The first is a daily greeting that you would
normally update on a daily basis, typically giving the date
and your whereabouts/availability. The second is a
permanent greeting that can be used on any day. If you
choose to record a permanent greeting your daily greeting
will be deleted at midnight and the permanent greeting will
then be used until you record a new daily greeting.
Press the Messages button.
Whilst listening to the first prompt press the * key you will
hear a list of options.
Changing your daily Greeting
To change your daily greeting select option 2
You will then be prompted to record your new Daily
Greeting. Press hash (#) when finished.
Your new Daily Greeting will be played back to you, if you
are happy with your greeting, replace your handset, press
the Speaker button or End Call button.
You can also select 6 and then option 2 for a daily greeting
Changing your permanent Greeting
To change your permanent greeting select option 6
followed by option 3
You will then be prompted to record your new Daily
Greeting. Press hash (#) when finished.
Your new permanent greeting will be played back to you, if
you are happy with your greeting, replace your handset,
press the Speaker button or End Call button.
You can also select 6 and then option 2 for a daily greeting
For further details on the other voicemail features please
Refer to your maintainer.
Changing your daily Greeting
Changing your permanent Greeting

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Making an External Call
Leaving a Message for a Colleague
Accessing Your Own Messages
Voicemail
Leaving a Message for a Colleague
If the extension you are ringing is busy or is not answered
you will be transferred to voicemail (if enabled) and
played your colleague’s greeting.
Leave your message.
Replace your handset (if you are using the handset), or
press the Speaker button (if you are using hands free)
Accessing Your Own Messages
The message waiting indicator on the T48G will flash to
let you know that you have a new voicemail, you will also
see a cassette icon appear on the main screen.
Press the Messages Key to listen to your messages, any
new messages will be played automatically.
Whilst the message is playing you can use the keypad to do
the following: -
Press 1 to play help
Press 2 to skip forward 2 seconds
Press 3 to delete the message
Press 4 to play the previous message
Press 5 to forward the message
Press 6 to play the next message
Press 7 to save the message
Press 8 to skip backwards 2 seconds
Press 9 to play the callers number
Press * for configuration options
Press 0 to return the call*
*Voicemail forwarding must be enabled for this to work,
please see your reseller for details.
Making an External Call
Dial the external number via the alpha-numeric keypad.
(Your System Administrator will inform you if a prefix is
required.)
Press Send, hash, OK key, or lift your handset to make
the call.
The Call Status screen will display whom you are ringing
and your details.
OR
Lift your handset or press the Speaker Key.
Dial the external number via the alpha-numeric keypad.
(Your System Administrator will inform you if a prefix is
required.)
OR
Dial the extension via the touch screen keyboard
OR
Press the Directory Icon
Press the key on the keypad that displays the first letter
of the User’s name, keep entering the characters to
refine the search then.
Find the user required using the Navigation Keys
Select the Person required and then using the touch
screen select the person to call.
OR
Pressing the History button shows you called that have
been.
Made – Received - Missed
Find the call required using the Navigation Keys
and then using the touch screen select the person to
call.

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Redialing a Number Answering a Call
Ending a Call
Placing a Call on Hold
Redialing a Number and using call History
To redial a number, press the redial key or the history Icon you
will get a list of calls displayed on the main screen.
You can select the type of call you wish to see by selecting the
call type from the left-hand menu.
Press Missed calls to see call made to you that you have missed
Press Placed calls to see a list of calls you have made
Press Received calls to see calls made to you that have been
answered.
If there are many entries you can use the navigation keys to move
round the list, once you have found the Person you wish to call,
press the corresponding entry on the screen to make the call.
To Delete a Call Entry
Press the History button.
If there are many entries you can use the navigation keys to
move round the list, once you have found the call you wish to
remove.
Press the Information icon the right of the entry.
Then press the Delete Icon to remove the entry
you will then be prompted to confirm the deletion.
You can use the back arrow to return to the main screen.
To Delete a Call Entry
Answering a Call
The main screen will show the details of the caller, Lift the
handset or press the Speaker, Answer or OK buttons to
answer the call.
OR
If you do not wish to answer the call press the reject button
and the call will be passed to your Forward on Busy number
(if set), or to voicemail (if enabled), or cancelled. (If your
phone is busy or not answered within 20 seconds (default)
the caller will be passed to voicemail, if enabled.)
Ending a Call
Replace your handset (if you are using the handset), or
press the Speaker button (if you are using hands free)
Placing a Call on Hold
Press the Hold Icon on the screen
To retrieve the call press the resume button on the screen
Transferring a Call
Announced Transfer
Place the call on hold touching the Transfer Icon.
Dial the internal or external number and wait for the call to
be answered and then announce the intended transfer.
To transfer the original call, replace your handset (if you
are using the handset) or press the Speaker button (if you
are using hands free) or touch the Transfer button.
OR
To return to the original call, touch the Cancel icon and then
the Resume Icon, or wait for the destination to hang up and
then touch the Resume icon.
Announced Transfer

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Blind Transfer
Transfer to colleague’s
voicemail
Parking and Picking a Call
Transferring a Call (cont)
Blind Transfer (un-announced transfer)
Place the call on hold pressing the Transfer icon.
Dial the internal or external number.
To complete the transfer, replace your handset (if you are
using the handset) or press the Speaker button (if you are
using hands free) or touch the Transfer icon and replace
the handset
Transferring a Call Directly to a Colleague’s voicemail
Place the call on hold using the Transfer Icon
Dial the internal number prefixed with a # i.e. #200 if you
wanted to transfer the call to ext 200’s voicemail.
Press the Transfer icon to complete the transfer
Parking and Picking up a Call
This facility allows a call to be held on the system and
picked up by any extension.
Once on a call press one of 4 Park keys to park the call
The caller’s details will be displayed against the relevant
Park Slot and the led indicator will flash red showing that
there is a parked call waiting to be picked up.
Identify the person you wish to pickup and touch the relevant
park slot to pick up the call.
Conferencing a call
Conferencing a Call
You can create a 3 way conference by placing a
call to a user.
Then touch the Conference button on the screen.
Enter the number of the second person you wish
to conference in.
And then touch the Conference button again to
join all parties.