Yealink T54S Service manual

linekey.X.pickup_value

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Copyright
Copyright © 2018 YEALINK(XIAMEN) NETWORK TECHNOLOGY
Copyright © 2018 Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this
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(1) Warranty
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CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS
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OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
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GNU GPL INFORMATION
Yealink IP phone firmware contains third-party software under the GNU General Public License (GPL).
Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and
conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products
can be downloaded from Yealink web site: http://www.yealink.com/onepage_83.html.

Introduction
i
Introduction
Yealink administrator guide provides general guidance on setting up phone network, provisioning and
managing phones.
This guide is not intended for end users, but for administrators with experience in networking who
understand the basic of open SIP networks and VoIP endpoint environments.
As an administrator, you can do the following with this guide:
Set up a VoIP network and provisioning server.
Provision the phone with features and settings.
Troubleshoot, update and maintain phones.
The information detailed in this guide is applicable to the following Yealink devices running firmware
version 83 or higher:
T5 series IP phones, including T54S and T52S.
T4 series IP phones, including T48S/G, T46S/G, T42S/G, T41S/P and T40P/G.
T2 series IP phones, including T29G, T27P/G, T23P/G, T21(P) E2 and T19(P) E2.
Expansion modules, including EXP20, EXP40 and EXP50.
Read the Yealink Products Regulatory Notices guide for all regulatory and safety guidance.
Related Documentations
The following related documents are available:
Quick Start Guides, describe how to assemble IP phones and configure the most basic features
available on IP phones.
User Guides, describe how to configure and use the basic and advanced features available on IP
phones via phone user interface or via web user interface.
Auto Provisioning Guide, describes how to provision IP phones using the boot file and configuration
files.
The Auto Provisioning Guide is to serve as a basic guidance for provisioning Yealink IP phones with
a provisioning server. If you are novice, this guide is helpful for you.
Using features integrated with Broadsoft UC-One, refer to the following two guides to have a better
knowledge of BroadSoft features.
IP Phones Deployment Guide for BroadSoft UC-One Environments, describes how to configure
BroadSoft features on the BroadWorks web portal and IP phones.
IP Phone Features Integrated with BroadSoft UC-One User Guide, describes how to configure and

Administrator’s Guide for SIP-T2 Series/T4 Series/T5 Series IP Phones
ii
use IP phone features integrated with BroadSoft UC-One on Yealink IP phones.
For support or service, please contact your Yealink reseller or go to Yealink Technical Support online:
http://support.yealink.com/.
Recommended References
For more information on configuring and administering other Yealink products not included in this guide,
refer to product support page at Yealink Technical Support.
To access the latest Release Notes or other guides for Yealink IP phones, refer to the Document
Download page for your phone at Yealink Technical Support.
If you want to find Request for Comments (RFC) documents, type http://www.ietf.org/rfc/rfcNNNN.txt
(NNNN is the RFC number) into the location field of your browser.
For other references, look for the hyperlink or web info throughout this administrator guide.
Typographic and Writing Conventions
Yealink documentations contain a few typographic conventions and writing conventions.
You need to know the following basic typographic conventions to distinguish types of in-text
information:
Convention
Description
Bold
Highlight the web/phone user interface items such as menus, menu
selections, soft keys, or directory names when they are involved in a
procedure or user action (for example, click Settings->Upgrade.).
Also used to emphasize text (for example, Important!).
Italics
Used to emphasize text, to show the example values or inputs (format of
examples: http(s)://[IPv6 address] ).
Blue Text
Used for cross references to other topics related to this topic (for example,
Ring Tones), for hyperlinks to external sites and documents, for example, RFC
3315 or Yealink_SIP_IP_Phones_Auto_Provisioning_Guide.
You also need to know the following writing conventions to distinguish conditional information:
Convention
Description
<>
Indicate that you must enter information specific to phone or network. For
example, when you see <MAC>, enter your phone’s 12-digit MAC address. If
you see <phoneIPAddress>, enter your phone’s IP address.

Introduction
iii
Convention
Description
->
Indicate that you need to select an item from a menu. For example,
Settings->Basic Settings indicates that you need to select Basic Settings
from the Settings menu.

Administrator’s Guide for SIP-T2 Series/T4 Series/T5 Series IP Phones
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Table of Contents
v
Table of Contents
Introduction.....................................................................................i
Related Documentations ......................................................................................................................................................... i
Recommended References .................................................................................................................................................... ii
Typographic and Writing Conventions............................................................................................................................. ii
Table of Contents........................................................................... v
Getting Started...............................................................................1
Requirements...............................................................................................................................................................................1
Yealink IP Phones in a Network ...........................................................................................................................................1
Initialization Process Overview.............................................................................................................................................2
Loading the ROM File .....................................................................................................................................................3
Configuring the VLAN ....................................................................................................................................................3
Querying the DHCP (Dynamic Host Configuration Protocol) Server..........................................................3
Contacting the Provisioning Server ..........................................................................................................................3
Updating Firmware ..........................................................................................................................................................4
Downloading the Resource Files................................................................................................................................4
Verifying Startup ........................................................................................................................................................................4
Phone Network ..............................................................................5
IPv4 and IPv6 Network Settings...........................................................................................................................................5
IP Addressing Mode Configuration ..........................................................................................................................6
IPv4 Configuration............................................................................................................................................................7
IPv6 Configuration......................................................................................................................................................... 10
DHCP Option for IPv4 ........................................................................................................................................................... 14
Supported DHCP Option for IPv4........................................................................................................................... 14
DHCP Option 66, Option 43 and Custom Option............................................................................................ 15
DHCP Option 42, Option 2 and Option 100....................................................................................................... 16
DHCP Option 12............................................................................................................................................................. 16
DHCP Option 120 .......................................................................................................................................................... 17
DHCP Option 60............................................................................................................................................................. 18
DHCP Option for IPv6 ........................................................................................................................................................... 19
Supported DHCP Option for IPv6........................................................................................................................... 19
DHCP Option 59 and Custom Option................................................................................................................... 19
VLAN............................................................................................................................................................................................. 19
LLDP Configuration....................................................................................................................................................... 20

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CDP Configuration ........................................................................................................................................................ 21
Manual VLAN Configuration..................................................................................................................................... 22
DHCP VLAN...................................................................................................................................................................... 25
VLAN Setting Configuration...................................................................................................................................... 26
Wi-Fi ............................................................................................................................................................................................. 26
Wi-Fi Configuration ...................................................................................................................................................... 26
Real-Time Transport Protocol (RTP) Ports.................................................................................................................... 33
RTP Ports Configuration ............................................................................................................................................. 33
Network Address Translation (NAT)................................................................................................................................ 34
NAT Traversal Configuration..................................................................................................................................... 34
Keep Alive Configuration............................................................................................................................................ 38
Rport Configuration...................................................................................................................................................... 39
SIP Port and TLS Port Configuration...................................................................................................................... 39
Internet Port and PC Port .................................................................................................................................................... 40
Supported Transmission Methods ......................................................................................................................... 40
Internet Port and PC Port Configuration ............................................................................................................. 40
VPN ............................................................................................................................................................................................... 42
VPN Related Files........................................................................................................................................................... 42
VPN Configuration ........................................................................................................................................................ 43
Quality of Service (QoS) ....................................................................................................................................................... 43
Voice and SIP QoS Configuration........................................................................................................................... 44
802.1x Authentication ........................................................................................................................................................... 45
802.1x Authentication Configuration .................................................................................................................... 45
TR-069 Device Management.............................................................................................................................................. 48
Supported RPC Methods............................................................................................................................................ 48
TR069 Configuration .................................................................................................................................................... 49
Phone Provisioning......................................................................53
Boot Files, Configuration Files and Resource Files.................................................................................................... 53
Boot Files........................................................................................................................................................................... 53
Configuration Files ........................................................................................................................................................ 56
Resource Files.................................................................................................................................................................. 62
Files Download Process............................................................................................................................................... 63
Provisioning Methods ........................................................................................................................................................... 64
Provisioning Methods Priority.................................................................................................................................. 65
Manual Provisioning..................................................................................................................................................... 65
Central Provisioning ..................................................................................................................................................... 71
Setting Up a Provisioning Server...................................................................................................................................... 80
Supported Provisioning Protocols.......................................................................................................................... 81
Supported Provisioning Server Discovery Methods ....................................................................................... 82
Configuring a Provisioning Server.......................................................................................................................... 86
Keeping User’s Personalized Settings after Auto Provisioning............................................................................ 87
Auto Provisioning Flowchart for Keep User’s Personalized Configuration Settings ......................... 88

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Example: Deploying Phones from the Provisioning Server................................................................................... 89
Firmware Upgrade .......................................................................91
Firmware for Each Phone Model ...................................................................................................................................... 91
Firmware Upgrade Configuration .................................................................................................................................... 92
Phone Customization...................................................................93
Language.................................................................................................................................................................................... 94
Supported Languages.................................................................................................................................................. 94
Language Display Configuration............................................................................................................................. 95
Language Customization............................................................................................................................................ 96
Example: Setting a Custom Language for Phone Display ..........................................................................101
Contrast.....................................................................................................................................................................................101
Contrast Configuration..............................................................................................................................................101
Wallpaper .................................................................................................................................................................................102
Wallpaper Configuration ..........................................................................................................................................102
Wallpaper Customization.........................................................................................................................................104
Adding a Wallpaper from a USB Flash Drive....................................................................................................105
Example: Setting a Custom Picture as Wallpaper ..........................................................................................105
Transparency...........................................................................................................................................................................105
Transparency Configuration....................................................................................................................................106
Screen Saver............................................................................................................................................................................106
Screensaver Display Customization .....................................................................................................................107
Custom Screensaver Picture Limit ........................................................................................................................109
Screensaver Configuration.......................................................................................................................................110
Adding a Screensaver Picture from a USB Flash Drive ................................................................................113
Deleting a Screensaver Picture ..............................................................................................................................113
Backlight ...................................................................................................................................................................................113
Supported Backlight Options .................................................................................................................................114
Backlight Brightness and Time Configuration .................................................................................................114
Label Length for Line Key Display..................................................................................................................................116
Label Length Display Configuration ....................................................................................................................117
Label Alignment for Line/Ext Key Display...................................................................................................................117
Label Alignment Display Configuration .............................................................................................................118
Linekey Length in Short......................................................................................................................................................118
Linekey Length Shorten Rules................................................................................................................................119
Linekey Length in Short Configuration...............................................................................................................119
Page Switch Key.....................................................................................................................................................................120
Page Switch Key Configuration..............................................................................................................................120
Page Tips ..................................................................................................................................................................................120
Phone Page Tips...........................................................................................................................................................121
Expansion Module Page Tips..................................................................................................................................122

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Time and Date ........................................................................................................................................................................123
Time Zone.......................................................................................................................................................................124
NTP Settings ..................................................................................................................................................................127
DST Settings...................................................................................................................................................................130
Time and Date Manually Configuration.............................................................................................................134
Time and Date Format Configuration.................................................................................................................135
Date Customization Rule..........................................................................................................................................136
Idle Clock Display..................................................................................................................................................................137
Idle Clock Display Configuration...........................................................................................................................137
Logo Customization.............................................................................................................................................................137
Custom Logo Picture Limit ......................................................................................................................................138
Customizing a Logo Picture ....................................................................................................................................138
Custom Logo Configuration....................................................................................................................................139
Example: Setting a Custom Logo Display..........................................................................................................140
Call Display ..............................................................................................................................................................................140
Call Display Configuration .......................................................................................................................................141
Display Method on Dialing ...............................................................................................................................................143
Display Method on Dialing Configuration ........................................................................................................143
Key As Send.............................................................................................................................................................................144
Key As Send Configuration......................................................................................................................................144
Softkey Layout........................................................................................................................................................................145
Supported Call States and Soft Keys ...................................................................................................................145
Softkey Layout File Customization .......................................................................................................................149
Softkey Layout Configuration.................................................................................................................................150
Example: Setting the Soft Keys Layout in Talking State ..............................................................................153
Input Method..........................................................................................................................................................................154
Input Method File Customization.........................................................................................................................154
Input Method Configuration...................................................................................................................................155
Notification Popups .............................................................................................................................................................157
Notification Popups Configuration ......................................................................................................................158
Power LED Indicator.............................................................................................................................................................159
Power LED Indicator Configuration......................................................................................................................159
Bluetooth..................................................................................................................................................................................162
Bluetooth Configuration...........................................................................................................................................162
Handset/Headset/Speakerphone Mode .....................................................................................................................164
Handset/Headset/Speakerphone Mode Configuration ..............................................................................164
DSS Keys ...................................................................................................................................................................................165
Supported DSS Keys...................................................................................................................................................165
Supported Dsskey Types ..........................................................................................................................................166
Line Keys..........................................................................................................................................................................167
Programmable Keys....................................................................................................................................................175
Ext Keys............................................................................................................................................................................180
Enhanced DSS Keys..............................................................................................................................................................183
Some Guidelines for Configuring Enhanced DSS Keys................................................................................183

Table of Contents
ix
Macro Action Strings..................................................................................................................................................184
EDK Configuration.......................................................................................................................................................188
EDK List Configuration...............................................................................................................................................189
EDK Prompt Configuration ......................................................................................................................................190
EDK Soft Keys Configuration ..................................................................................................................................192
Example: Configuring EDK List for a Line Key..................................................................................................197
Power Saving ..........................................................................................................................................................................197
Power Saving Configuration ...................................................................................................................................198
USB Port Lock .........................................................................................................................................................................201
USB Port Lock Configuration ..................................................................................................................................201
Search Source List in Dialing............................................................................................................................................201
Search Source File Customization ........................................................................................................................202
Search Source List Configuration..........................................................................................................................203
Recent Call Display in Dialing ..........................................................................................................................................205
Recent Call in Dialing Configuration ...................................................................................................................206
Account Settings ........................................................................207
Account Registration ...........................................................................................................................................................207
Supported Accounts...................................................................................................................................................207
Accounts Registration Configuration..................................................................................................................208
Registration Settings Configuration ....................................................................................................................212
Outbound Proxy in Dialog ................................................................................................................................................215
Outbound Proxy in Dialog Configuration .........................................................................................................215
Server Redundancy...............................................................................................................................................................216
Behaviors When Working Server Connection Fails .......................................................................................217
Registration Method of the Failover/Fallback Mode....................................................................................218
Fallback Server Redundancy Configuration......................................................................................................218
Failover Server Redundancy Configuration ......................................................................................................220
SIP Server Name Resolution.............................................................................................................................................225
SIP Server Name Resolution Configuration......................................................................................................225
Static DNS Cache...................................................................................................................................................................226
Behave with a Configured DNS Server ...............................................................................................................226
Static DNS Cache Configuration ...........................................................................................................................227
Logon Wizard .........................................................................................................................................................................231
Logon Wizard Configuration ..................................................................................................................................231
Multiple Line Keys per Account ......................................................................................................................................233
Multiple Line Keys per Account Configuration ...............................................................................................233
Auto Line Labels Rule Configuration...................................................................................................................235
Default Account............................................................................................................................................................236
Call Log .......................................................................................239
Call Log Display .....................................................................................................................................................................239

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Call Log Configuration........................................................................................................................................................240
Call Logs Backup ...................................................................................................................................................................241
Directory .....................................................................................245
Local Directory .......................................................................................................................................................................245
Contact Avatars and Icons Picture Limit ............................................................................................................245
Preparing the Tar Formatted File ..........................................................................................................................246
Local Contact File Customization..........................................................................................................................247
Local Contact Files and Resource Upload.........................................................................................................249
Example: Adding Contacts Using a Contact File.............................................................................................252
Local Contacts Backup ........................................................................................................................................................252
Favorite Contacts...................................................................................................................................................................254
Favorites Configuration.............................................................................................................................................255
Lightweight Directory Access Protocol (LDAP).........................................................................................................255
LDAP Attributes ............................................................................................................................................................256
LDAP Configuration....................................................................................................................................................256
Remote Phone Book............................................................................................................................................................262
Remote Phone Book File Customization ...........................................................................................................263
Remote Phone Book Configuration.....................................................................................................................265
Example: Configuring a Remote Phone Book..................................................................................................266
Directory List for Directory/Dir Soft Key......................................................................................................................267
Directory List File Customization...........................................................................................................................267
Directory List Configuration....................................................................................................................................269
Example: Configuring a Directory List.................................................................................................................271
Directory Search Settings ..................................................................................................................................................271
Directory Search Settings Configuraion.............................................................................................................271
Call Features ...............................................................................273
Dial Plan ....................................................................................................................................................................................274
Dial Plan Defined by Four Patterns ......................................................................................................................274
Dial Plan Defined by Digit Map .............................................................................................................................283
Emergency Dialplan and Enhanced 911......................................................................................................................293
Emergency Dialplan and Enhanced 911 Configuration...............................................................................294
Hotline .......................................................................................................................................................................................298
Hotline Configuration ................................................................................................................................................299
Off Hook Hot Line Dialing.................................................................................................................................................300
Off Hook Hot Line Dialing Configuration..........................................................................................................300
Live Dialpad .............................................................................................................................................................................301
Live Dialpad Configuration......................................................................................................................................301
Auto Redial ..............................................................................................................................................................................302
Auto Redial Configuration .......................................................................................................................................302
ReCall Configuration............................................................................................................................................................303

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Speed Dial ................................................................................................................................................................................304
Speed Dial Key Configuration ................................................................................................................................304
Password Dial..........................................................................................................................................................................304
Password Dial Configuration ..................................................................................................................................305
Call Timeout ............................................................................................................................................................................306
Call Timeout Configuration .....................................................................................................................................306
Anonymous Call.....................................................................................................................................................................306
Anonymous Call Configuration..............................................................................................................................307
Call Number Filter.................................................................................................................................................................309
Call Number Filter Configuration..........................................................................................................................309
IP Address Call........................................................................................................................................................................309
IP Address Call Configuration.................................................................................................................................309
Ignoring Incoming Calls .....................................................................................................................................................310
Ignoring Incoming Calls Configuration ..............................................................................................................311
Off Hook Answering ............................................................................................................................................................311
Off Hook Answering Configuration .....................................................................................................................311
Auto Answer............................................................................................................................................................................311
Auto Answer Configuration.....................................................................................................................................312
Anonymous Call Rejection ................................................................................................................................................314
Anonymous Call Rejection Configuration .........................................................................................................314
Call Waiting .............................................................................................................................................................................316
Call Waiting Configuration ......................................................................................................................................316
Do Not Disturb (DND).........................................................................................................................................................318
DND Settings Configuration ...................................................................................................................................318
DND Feature Configuration ....................................................................................................................................320
DND Synchronization for Server-side Configuration ...................................................................................323
Multiple Call Appearances ................................................................................................................................................324
Multiple Call Appearances Configuration .........................................................................................................324
Call Hold ...................................................................................................................................................................................325
Call Hold Configuration ............................................................................................................................................326
Music on Hold (MoH) Configuration...................................................................................................................328
Call Mute...................................................................................................................................................................................329
Microphone Mute Configuration..........................................................................................................................330
Keep Mute ......................................................................................................................................................................330
Call Forward.............................................................................................................................................................................331
Call Forward Settings Configuration....................................................................................................................331
Call Forward Feature Configuration.....................................................................................................................333
Call Forward Synchronization for Server-side Configuration....................................................................343
Call Transfer.............................................................................................................................................................................345
Call Transfer Configuration......................................................................................................................................345
Transfer Mode for Dsskey Configuration ..........................................................................................................347
Conference...............................................................................................................................................................................347
Conference Type Configuration ............................................................................................................................347
Local Conference Configuration............................................................................................................................348

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Network Conference Configuration.....................................................................................................................349
USB Recording .......................................................................................................................................................................350
USB Recording Configuration ................................................................................................................................350
Multicast Paging....................................................................................................................................................................351
Multicast Paging Group Configuration ..............................................................................................................351
Multicast Listening Group Configuration ..........................................................................................................353
Multicast Paging Settings.........................................................................................................................................354
Audio Features ...........................................................................359
Alert Tone.................................................................................................................................................................................359
Alert Tone Configuration..........................................................................................................................................360
Ring Tones ...............................................................................................................................................................................361
Custom Ringtone Limit..............................................................................................................................................362
Ringtone Configuration ............................................................................................................................................362
Distinctive Ring Tones.........................................................................................................................................................364
Supported Alert-Info Headers Format................................................................................................................364
Distinctive Ring Tones Configuration..................................................................................................................368
Ringer Device..........................................................................................................................................................................370
Ringer Device Configuration...................................................................................................................................370
Audio Volume.........................................................................................................................................................................370
Ringer Volume Configuration.................................................................................................................................371
Sending Volume Configuration.............................................................................................................................371
Tones..........................................................................................................................................................................................373
Supported Tones .........................................................................................................................................................373
Tones Configuration...................................................................................................................................................374
Audio Codecs..........................................................................................................................................................................379
Supported Audio Codecs .........................................................................................................................................379
Audio Codecs Configuration...................................................................................................................................381
Packetization Time (PTime)...............................................................................................................................................383
Supported PTime of Audio Codec........................................................................................................................383
PTime Configuration ..................................................................................................................................................384
Early Media ..............................................................................................................................................................................384
Early Media Configuration .......................................................................................................................................385
Headset Prior ..........................................................................................................................................................................385
Headset Prior Configuration ...................................................................................................................................386
Dual Headset...........................................................................................................................................................................386
Dual Headset Configuration ...................................................................................................................................387
Acoustic Clarity Technology .............................................................................................................................................387
Acoustic Echo Cancellation (AEC) .........................................................................................................................387
Background Noise Suppression (BNS)................................................................................................................388
Automatic Gain Control (AGC)...............................................................................................................................388
Voice Activity Detection (VAD) ..............................................................................................................................388
Comfort Noise Generation (CNG).........................................................................................................................389

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Jitter Buffer .....................................................................................................................................................................389
DTMF..........................................................................................................................................................................................392
DTMF Keypad................................................................................................................................................................392
Transmitting DTMF Digit ..........................................................................................................................................393
Suppress DTMF Display ............................................................................................................................................395
Transfer via DTMF........................................................................................................................................................396
Local DTMF Tone .........................................................................................................................................................397
Voice Quality Monitoring (VQM)....................................................................................................................................397
RTCP-XR...........................................................................................................................................................................397
VQ-RTCPXR ....................................................................................................................................................................398
Security Features........................................................................407
User and Administrator Identification..........................................................................................................................407
User and Administrator Identification Configuration...................................................................................407
User Access Level Configuration...........................................................................................................................409
Auto Logout Time.................................................................................................................................................................409
Auto Logout Time Configuration..........................................................................................................................410
Phone Lock ..............................................................................................................................................................................410
Operation Behaviors on Lock Phone...................................................................................................................411
Phone Lock Configuration .......................................................................................................................................412
Transport Layer Security (TLS) .........................................................................................................................................414
Supported Cipher Suites...........................................................................................................................................414
Supported Trusted and Server Certificates.......................................................................................................415
TLS Configuration........................................................................................................................................................418
Secure Real-Time Transport Protocol (SRTP) ............................................................................................................421
SRTP Configuration.....................................................................................................................................................423
Encrypting and Decrypting Files.....................................................................................................................................424
Configuration Files Encryption Tools...................................................................................................................425
Configuration Files Encryption and Decryption..............................................................................................425
Contact Files Encryption and Decryption ..........................................................................................................425
Encryption and Decryption Configuration ........................................................................................................426
Example: Encrypting Configuration Files ...........................................................................................................429
Incoming Signaling Validation ........................................................................................................................................431
Incoming Signaling Validation Configuration .................................................................................................431
Advanced Features.....................................................................433
Call Pickup................................................................................................................................................................................433
Directed Call Pickup....................................................................................................................................................433
Group Call Pickup ........................................................................................................................................................437
Call Completion .....................................................................................................................................................................438
Call Completion Configuration ..............................................................................................................................441
Example: Using Call Completion ...........................................................................................................................441

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xiv
Call Park and Retrieve .........................................................................................................................................................441
Call Park and Retrieve Configuration ..................................................................................................................442
Example: Setting Call Park and Retrieve in FAC Mode ................................................................................443
Example: Setting Call Park and Retrieve in Transfer Mode........................................................................444
Automatic Call Distribution (ACD) .................................................................................................................................444
ACD Key Configuration .............................................................................................................................................445
ACD Configuration......................................................................................................................................................445
Example: Setting ACD ................................................................................................................................................447
Busy Lamp Field.....................................................................................................................................................................447
BLF Key Configuration ...............................................................................................................................................448
BLF List Configuration................................................................................................................................................448
State Indicator of Remote Line ..............................................................................................................................451
BLF/BLF List Subscription..........................................................................................................................................451
Visual and Audio Alert for Monitor Lines..........................................................................................................454
LED Mode for BLF/BLF List Key..............................................................................................................................456
BLF/BLF List Key LED Status and Behavior Configuration...........................................................................459
BLF Key for Intercom Configuration ....................................................................................................................468
Shared Line ..............................................................................................................................................................................469
State Indicator of Shared Line................................................................................................................................469
Shared Call Appearance (SCA) Configuration..................................................................................................470
Bridge Lines Appearance (BLA)..............................................................................................................................472
Intercom....................................................................................................................................................................................473
Intercom Key Configuration....................................................................................................................................474
State Monitor for Intercom Contact ....................................................................................................................474
Outgoing Intercom Configuration........................................................................................................................475
Incoming Intercom Configuration........................................................................................................................476
CSTA Control...........................................................................................................................................................................478
CSTA Control Configuration....................................................................................................................................479
Action URL ...............................................................................................................................................................................479
Pre-defined Events List..............................................................................................................................................479
Variable Values List .....................................................................................................................................................481
Action URL Configuration ........................................................................................................................................482
Action URI ................................................................................................................................................................................496
Supported HTTP/HTTPS GET Request ................................................................................................................497
Supported SIP Notify Message..............................................................................................................................498
Variable Values List .....................................................................................................................................................499
Action URI Configuration .........................................................................................................................................502
Example: Capturing the Current Screen of the Phone.................................................................................503
Example: Placing a Call via Web User Interface..............................................................................................504
Voice Mail.................................................................................................................................................................................505
MWI for Voice Mail Configuration .......................................................................................................................505
Short Message Service (SMS) ..........................................................................................................................................507
SMS Configuration......................................................................................................................................................508
XML Browser ...........................................................................................................................................................................508

Table of Contents
xv
XML Browser Configuration ....................................................................................................................................508
Hot Desking.............................................................................................................................................................................510
Hot Desking Key Configuration.............................................................................................................................511
Hot Desking Configuration......................................................................................................................................511
General Features ........................................................................513
Line Identification Presentation ......................................................................................................................................513
CLIP and COLP Configuration.................................................................................................................................514
Return Code for Refused Call...........................................................................................................................................515
Return Code for Refused Call Configuration ...................................................................................................515
Hide Feature Access Codes...............................................................................................................................................516
Hide Feature Access Codes Configuration........................................................................................................516
Accept SIP Trust Server Only............................................................................................................................................517
Accept SIP Trust Server Only Configuration.....................................................................................................517
100 Reliable Retransmission.............................................................................................................................................517
100 Reliable Retransmission Configuration......................................................................................................518
SIP Session Timer ..................................................................................................................................................................519
SIP Session Timer Configuration...........................................................................................................................519
Session Timer..........................................................................................................................................................................520
Session Timer Configuration...................................................................................................................................521
Reboot in Talking..................................................................................................................................................................522
Reboot in Talking Configuration...........................................................................................................................522
Reserve # in User Name.....................................................................................................................................................522
Reserve # in User Name Configuration..............................................................................................................523
Busy Tone Delay ....................................................................................................................................................................523
Busy Tone Delay Configuration .............................................................................................................................524
CFG File Version Information ...........................................................................................................................................524
CFG File Version Information Configuration....................................................................................................524
Media Loopback....................................................................................................................................................................524
Media Loopback Configuration.............................................................................................................................525
Configuration Parameters.........................................................527
BroadSoft Parameters .........................................................................................................................................................527
BroadSoft Settings ......................................................................................................................................................527
Broadsoft UC .................................................................................................................................................................527
Broadsoft XSI .................................................................................................................................................................531
Broadsoft ACD ..............................................................................................................................................................534
Broadsoft Centralized Call Recording .................................................................................................................536
Broadsoft Security Classification ...........................................................................................................................537
Broadsoft Hoteling......................................................................................................................................................537
Broadsoft Flexible Seating .......................................................................................................................................539
Broadsoft Call Decline ...............................................................................................................................................540

Administrator’s Guide for SIP-T2 Series/T4 Series/T5 Series IP Phones
xvi
Broadsoft Network Directory..................................................................................................................................540
Broadsoft Visual Voice Mail.....................................................................................................................................546
Broadsoft SCA ...............................................................................................................................................................546
Broadsoft Call Park......................................................................................................................................................548
Broadsoft Emergency Call........................................................................................................................................549
Call Waiting Sync .........................................................................................................................................................549
Start2Start ACD Parameters .............................................................................................................................................550
Ethernet Interface MTU Parameter................................................................................................................................551
SIP Settings Parameters......................................................................................................................................................551
Call Settings Parameters ....................................................................................................................................................555
Troubleshooting.........................................................................557
Troubleshooting Methods ................................................................................................................................................557
Log Files...........................................................................................................................................................................557
Resetting Phone and Configuration ....................................................................................................................566
Packets Capture............................................................................................................................................................569
Watch Dog......................................................................................................................................................................571
Network Diagnostics ..................................................................................................................................................572
Analyzing Configuration Files.................................................................................................................................573
Exporting All the Diagnostic Files .........................................................................................................................574
Phone Status..................................................................................................................................................................575
Phone Reboot ...............................................................................................................................................................575
Troubleshooting Solutions................................................................................................................................................577
IP Address Issues..........................................................................................................................................................577
Time and Date Issues .................................................................................................................................................578
Display Issues ................................................................................................................................................................579
Phone Book Issues ......................................................................................................................................................579
Audio Issues...................................................................................................................................................................579
Wi-Fi and Bluetooth Issues......................................................................................................................................580
Firmware and Upgrading Issues............................................................................................................................581
System Log Issues .......................................................................................................................................................582
Password Issues............................................................................................................................................................583
Logo Issues.....................................................................................................................................................................583
Power and Startup Issues.........................................................................................................................................583
Other Issues ...................................................................................................................................................................584
Appendix.....................................................................................586
RFC and Internet Draft Support ......................................................................................................................................586
Reading Icons .........................................................................................................................................................................591