Yealink T Series Operating and safety instructions

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Yealink Txx Series Telephone Sets
[CLOUD9PHONE WELCOME GUIDE]
Welcome to the Cloud! Thank you for choosing Cloud9Phone as your managed service provider. This manual
will guide you through the initial setup and teach you the basic functions of your new enterprise phone
system.
2016

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Basic Call Features
Placing a Call
Using the handset:
1. Pick up the handset.
2. Enter the number, and then press the Send soft key.
Using the speakerphone:
1. With the handset on-hook, press
2. Enter the number, and then press the Send soft key.
Using the headset:
1. With the headset connected, press to to activate the headset mode.
2. Enter the number, and then press the Send soft key.
Answering a Call
Using the handset:
Pick up the handset
Using the speakerphone:
Press .
Using the headset:
Press .
Ending a Call
Using the handset:
Hang up on the handset or press the Cancel soft key.
Using the speakerphone:
Press or the Cancel soft key.
Using the headset:
Press the Cancel soft key.
Redial
Press to enter the placed call list, press or to select the desired entry, and
then press or the Send soft key.
Press twice when the phone is idle to dial out the last dialed number.
Note: During a call, you can alternate between the headset, hands-free speakerphone and
headset modes by pressing the Headset key, Speakerphone key or by picking up the handset.
Headset mode requires a connected headset
Note: You can ignore an incoming call by pressing the Reject soft key.

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Call Mute and Un-mute
Press to mute the microphone during a call.
Press again the un-mute the call.
Intercom ( HFAI - Hands Free Answer over Intercom )
To perform a private intercom:
1. Enter the extension number, and then press the Send soft key.
To perform a direct announce intercom:
1. Enter *11 followed by the extension number, and then press the Send soft key.
Call Hold and Resume
To place a call on exclusive hold:
Press the Hold soft key during an active call.
To resume the call, do one of the following:
If there is only one call on hold, press the Resume soft key.
If there is more than one call on hold, press or .
To place a call on company hold:
Press one of the numbered Hold line keys during an active call.
To resume the call:
Press the numbered Hold line key where you placed your call, the line key will be
denoted by a steady red LED.
Call Transfer
You can transfer a call in the following ways:
Blind Transfer
1. Press the Tran soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to.
3. Press the Tran soft key
Attendant Transfer
1. Press the Tran soft key during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, and the press .
3. Press the Tran soft key when the second party answers.
Call Forward
To enable call forward:
1. Press the Menu soft key when the phone is idle, and then select Features>Call
Forward.
2. Select the desired forward type:
Note: To intercom using handset/speakerphone/headset, refer to Placing a Call above.

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Always Forward ---- Incoming calls are forwarded unconditionally.
Busy Forward ---- Incoming calls are forwarded when the phone is busy.
No Answer Forward ---- Incoming calls are forwarded if not answered after a period
of time.
3. Enter the number you want to forward to. For No Answer Forward, press or
to select the desired ring time to wait before forwarding.
4. Press the Save soft key to accept the change.
Call Conference
1. Press the Conf soft key during an active call. The call is placed on hold.
2. Enter the number of the second party, and then press the Send soft key.
3. Press the Conf soft key again when the second party answers. All parties are now
joined in the conference.
Press the Cancel soft key to disconnect all parties.
Voice Message
Configuring your voice mailbox:
1. Press the key OR dial * + [Mailbox Number].
2. The default password for your mailbox is your mailbox number.
3. Record your name.
4. Record your unavailable message.
5. Record your busy message.
6. Create a new 4 digit password.
To listen to voice messages:
1. Press the key OR dial * + [Mailbox Number].
2. Follow the voice prompts to listen to your voice messages.
Call History
1. Press the History soft key when the phone is idle, press or to scroll through
the list.
2. Select an entry from the list, you can do the following:
Press the Send soft key to place a call.
Press the Delete soft key to delete the entry from the list.
If you press the Option soft key, you can also do the following.
Select Detail to view the detailed information about the entry.
Select Add to Contacts to add the entry to the local directory.
Select Add to Blacklist to add the entry to the blacklist.
Select Delete All to delete all entries from the list.
Contact Directory
Note: You can split the conference call into two individual calls by pressing the Split soft key.

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To add a contact:
1. Press the Directory soft key when the phone is idle, and then select the desired
group.
2. Press the Add soft key to add a contact.
3. Enter a unique contact name in the Name field and contact numbers in the
corresponding fields.
4. Press the Add soft key to accept the change.
To edit a contact:
1. Press the Directory soft key when the phone is idle, and then select the desired
group.
2. Press or to select the desired contact, press the Option soft key and then
select Detail from the prompt list.
3. Edit the contact information.
4. Press the Save soft key to accept the change
To delete a contact:
1. Press the Directory soft key when the phone is idle, and then select the desired
group.
2. Press or to select the desired contact, press the Option soft key and then
Select Delete from the prompt list.
3. Press the OK soft key when the LCD screen prompts “Delete Selected Item?”.
Volume Adjustment
Press the during a call to adjust the receiver volume of the
handset/speakerphone/headset.
Press when the phone is idle to adjust the ringer volume.
Ring Tones
1. Press the Menu soft key when the phone is idle, and then select Settings>Basic
Settings>Ring Tones.
2. Press or to select the desired ring tone.
3. Press the Save soft key to accept the change.
Paging
1. Press the Page soft key
2. Press the Paging soft key
3. Announce your page
Personal User Information
Complete the following fields and keep for future use.
Note: You can add contacts from the call history easily. For more information, refer to Call History above.

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Name: _____________________________________
Extension: __________________
Mailbox: ___________________
Mailbox PW: ________________
New Mailbox PW: ____________
General Mailbox: ____________
General Mailbox PW: _________
Agent ID: ____________________
Cloud9Phone Portal Information
To access the Cloud9Phone portal:
1. Navigate to www.cloud9phone.com.
2. Click on Customer Login > Voice Account Manager
3. Username: _______________________________
4. Password: _______________________________

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Notes
Use this page to take important notes about your new phone system
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Thank you for choosing Cloud9Phone for your Telecom needs!
If you require additional assistance after reading through this user guide, please
contact your Cloud9Phone Support team at 1.844.USA.VOIP, Option 3 or open up a
trouble ticket by sending an email with an explanation of the issue that you’re having
to [e-mail].
Thank you and we appreciate your business!
For more information on our products and services please visit us on the
web at www.cloud9phone.com.
www.cloud9phone.com 1.844.USA.VOIP [e-mail]
Note: The best way to reach us for service requests and updates is to email [e-mail]