Yealink VVX150 User manual

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Polycom VVX150, 250, 350, 450 manual
A. General information
1. Introduction
Welcome!
This manual helps you to optimize the usage of the IP telephone in combination with the PBX. Please
use this manual at initial operation. Some features differ from the features described in the
manufacturer's documentation.
The following pages describe the Polycom VVX models.
VVX150 VVX250
VVX350 VVX450
We hope you enjoy using the telephones!
Subject to alterations
Version 1 / 08.2019 (EN)
2. Used symbols
Type Icon Description

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Notice Important information and notices that you
have to pay attention to.
Hint Useful hints that provide additional
information.
Action – is marked with a dash
Result of an
action ⇒ is marked with an arrow
List • is marked with a bullet point
B. Security
1. Notes
Please note that the video functionality is not supported.
Please note that uaCSTA (CTI) is available from formware 6.0.0.
The device was produced in accordance with the most common security standards. Nevertheless,
note the safety guidelines in order to use the device securely. Please note the following safety
guidelines to lower risk of burning, electric shocks, and similar risks.
General guidelines
1. Keep the device dry and clean at transport, storage, and usage.
2. Avoid collisions and drops of the device at transport, storage, and usage.
3. Do not open the device case and do not try to repair the device on your own.
Guidelines for usage and operation
1. Check whether the power supply voltage is in accordance with the device's voltage.
2. Pay attention to dry hands before using a cable.
3. Do not spill liquids on the device.

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Guidelines for cleaning
1. Disconnect and unplug the device from the power supply before cleaning.
2. Use a soft, dry, antistatic cloth to clean the device.
Please find instructions on operation in the manufacturer's manual.
2. Encryption
You have the option of voice encrypting (SRTP) your telephone calls. You can activate this function
for your customer account via the administration portal at any time.
Activation of this function is subject to fees.
You can activate the function Voice Traffic encryption (SRTP) on the administration
portal under ADMINISTRATION / Profile.
- Activate the function on the administration portal.
- Restart all telephones. Restarting may take a few minutes. During a conversation a lock icon on
the telephone display indicates encryption is activated.
⇒ The active call is now encrypted.

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C. Initial Operation
1. Requirements & Information
In order to use this IP telephone with your telephone system you will need a sound
broadband connection.
If you only have a single circuit plug available (e. g. in home offices) but would like to
access the Internet with your laptop while using the phone, connect the laptop to the
circuit plug on the phone.
This feature is not available on Polycom VVX 101 models.
2. Adding an extension
All telephones you receive are preconfigured and connected to the telephone system.
Find further information on how to install an extension in the administration portal
manual.
D. Operation
1. Basic Functions
1.1 Overview of Keys
Below you will see an overview over all keys of the respective models.
Polycom VVX150/250
Pos. Description
1 Line keys
2 Reversible tab
3 Speaker
4 Back key
5 Transfer key
6 Hold key
7 Volume keys
8 Dial pad

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9 Mute key
10 Speakerphone key
11 Headset key
12 USB port (not available on Polycom VVX150)
13 Home key
14 Navigation keys / Select key
15 Soft keys
16 Security slot (on back)
17 Screen
18 Message Waiting Indicator
Polycom VVX350/VVX450
Pos. Description
1 Line keys
2 Reversible tab
3 Speaker
4 Back key
5 Transfer key
6 Messages key
7 Hold key
8 Volume keys
9 Dial pad
10 Mute key

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11 Speakerphone key
12 Headset key
13 USB Port
14 Home key
15 Navigation keys / Select key
16 Soft keys
17 Security slot (on back)
18 Screen
!9 Message Waiting Indicator
Polycom VVX 501 / 601
Pos. Description
1 USB port
2 Message Waiting Indicator
3 Home/line key
4 Touchscreen
5 Headset key
6 Speakerphone key
7 Mute key
8 Volume keys
9 Microphone
10 Dialpad
11 Speaker
12 Reversible tab

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1.2. Keys in Detail
Key Description
You can use the navigation keys to steer through the menu.
On the initial page:
Down: Menu
Up: History
Left: Telephone settings
Right: Directory search
Adjusts the speaker's and telephone's volume
Mutes the microphone
Headset
Speaker
Transfer*
Hold conversation
1.3. Outgoing Call
Entering the extension number is sufficient when performing an internal call. If you
choose to perform an external call, you have dial the exchange identification code (e.g.
"9" for UK) prior to the external number.
You have the following options to perform an outgoing call:
Receiver

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- Pick up the receiver.
- Enter the telephone number.
- Confirm your call by pressing the Send soft key.
- End the conversation by pressing the soft key End Call or hanging up.
Alternative:
- Enter the telephone number.
- Pick up the receiver.
- End the conversation by pressing the End Call soft key or hanging up.
Speaker
- Press the speaker key to activate the speaker.
- Dial the telephone number.
- Confirm your call by pressing the Send soft key.
- End the conversation by pressing the soft key End Call.
Headset
- Activate the headset by pressing the headset key .
- Dial the telephone number.
- Confirm your call by pressing the Send soft key.
- End the conversation by pressing the soft key End Call.
1.4. Incoming Call
To answer an incoming call, you have the following options:
- Pick up the receiver or press the speaker key to answer an incoming call. Press the headset
key in order to answer with your headset.
- End the conversation by hanging up or by pressing the End Call soft key.
1.5. Call Waiting, Toggle & Hold a Call
Call Waiting
The display of the telephone sends out a double knocking sound as soon as a second call comes in
during an active conversation.

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You have the following options:
-You can take the incoming call by pressing the Answer soft key and set the active conversation on
hold.
-You can reject the incoming call by pressing the soft key Reject.
-You can transfer the incoming call without taking it directly. Press the Transfer soft key or the
transfer key *.
Incoming calls can only knock, if the the Call waiting indication (CWI) for the extension is
activated. To enable CWI for your phone, select Call Waiting Indication in the menu
under Call Settings.
Hold a Call
- In order to hold an active call, press the Hold key or push the Hold button *.
- To take an incoming call during an active conversation, press the Answer soft key. To reject an
incoming call, press the Reject soft key. You can transfer incoming calls directly by pressing the
transfer button * or the Transfer soft key.
⇒ The active conversation is now on hold.
Currently, it is not possible to access the central directory during a call on hold.
Toggle
- To toggle between two callers, press the soft key Swap. You can further toggle between the
conversations using the navigation keys and confirm your choice by pressing the Resume soft key.
⇒ The active conversation is put on hold and the caller hears a waiting music.
1.6. Call Transfer
To transfer an incoming call, you have the following options:
Attended Transfer
- After taking the call, press the Transfer soft key.
- Now enter the extension number.
- Press Transfer.

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- Announce the incoming call.
- To transfer the call, press the Transfer soft key, then you can hang up.
Unattended transfer
- Press the Transfer soft key during an active call.
- Enter the destination extension number and press the Transfer key.
- Hang up.
If you want to perform a transfer during an active conversation follow the next steps:
Answer the call by pressing the Answer soft key.
Press the Transfer soft key.
Choose the line you want to transfer to.
Confirm with the Transfer soft key for an unattended transfer.
Blind Transfer
- Do not take the incoming call.
- Press the soft key Transfer.
- Enter the number.
- Press the Transfer soft key.
- Hang up to finalise the transfer.
- When transferring a call that is on hold, you have the option to perform an unattended
transfer by pressing the soft key Transfer, entering the number and press Transfer again.
1.7. Call Forwarding
You can configure various call forwarding scenarios. For this purpose you can use the call
forwarding profiles.
Under the telephone menu you can only edit the default profle (catch all / always) to be found under
the call forwarding profiles. You can edit the remaining call forwarding profiles via Ncontrol or via
the administration portal. For more information, refer to the administration portal manual and the

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Ncontrol manual.
The following call forwarding options are available. You can activate or deactivate call forwardings
via the telephone menu's call settings.
Permanent call forwarding (always)
All incoming calls will be forwarded directly to the predefined telephone number.
Forward if busy (busy)
New calls will be forwarded immediately, when coming in during an active call. This call forwarding
option functions only, if the Call Waiting function is deactivated.
Delayed call forwarding (no answer)
Call forwarding condition: You do not answer the incoming call within a defined time period
(timeout). The timeout can be set to 5, 10, 15 or 20 seconds. Where should the incoming call be
forwarded after the specified time has elapsed? The caller receives a call waiting signal and is then
forwarded to the defined destination.
If unavailable (not registered)
The option functions only if the end device is not registered to the telephone system:
When the Internet connection fails or there is no LAN connection.
and
If “call forwarding …if unavailable” is programmed for a direct extension (e.g. extension 123 -
John Doe) and a caller calls the direct dial number for the extension directly, call forwarding
applies. If the extension is a member of a queue or a group and the queue or group receives a
call, call forwarding for the individual extension no longer applies! In general, the destination
should always be an available destination number. I.e., make sure that no voicemail or
announcement comes on.
Active call forwarding will be shown on your telephone display.
When disconnecting the connection between the end device and the telephone system, it
can take up to 60 seconds for the call forwarding to work. Once the end device is
reconnected to the telephone system, it can take up to 60 seconds for it to register.
Call forwardings can alternatively be activated through * codes:

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*10 Activation of the call forwarding profile
*11 + destination Permanent call forwarding to telephone number
**11 Cancel permanent call forwarding
*12 + destination If no answer after a specific time, delayed call forward
to telephone number
**12 Cancel delayed call forwarding
*13 + destination If busy, forward to telephone number
**13 Cancel call forwarding if busy
*14 + destination Call forwarding if unavailable
**14 Cancel call forwarding if unavailable
1.8. Three-Way Calls
Follow these steps to start a conference call:
- Call the first participant.
- Press the Conference soft key.
- Dial the second participant's number.
- Press the soft key Send.
- As soon as the second party answers the call, press the Conference soft key once again to start
the conversation with both participants.
You can split ongoing conferences to seperate calls with the soft key Split. Pressing the
soft key Manage allows you to mute or remove participants.
A conference call with more than three participants is easily established via the
administration portal: Please refer to the administration portal manual for more
information.
1.9. Do not Disturb (DND)
The Do Not Disturb (DND) function rejects incoming calls automatically.(Incoming calls will be
shows as "missed calls").
To activate the DND-mode on your telephone:
- Push the DND soft key will enable the DND mode.
Your telephone is in DND mode as soon as the display shows . If the DND mode is activated, the
caller will be IMMEDIATELY transferred to the target of the call forwarding "after time".

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1.10 Callback
The Completion of Calls on No Reply (CCNR) creates a callback in case a person cannot be reached
(e.g. the person is not on its desk or busy) at the moment.
To use this function, the CCNR function has to be enabled in the administration portal
and in the phone extension. Click on the CCNR check box under Administration / Profile
to activate the function.
Activate a callback
A caller generates automatic connection establishment within the private branch exchange (PBX) to
a previously busy party (only internally). If the the other party cannot be reached, the caller can use
the callback function.
- In order to activate the function, insert *5 into your key pad. An acoustic confirmation will finalize
the activation.
- As soon as the other party is available again, your end device receives a callback generated by the
PBX. As soon as you answer the callback, the PBX sends out a call to the number you tried to reach
initially.
Erase Callbacks
- If the callback is no longer needed, all call backs can be erased by entering the **5 code into the
key pad. An acoustic confirmation finalises the erase.
1.11. Voicemail
Initial Set-up
When accessing the voice mail system for the first time, set up your personal voice mail.
- Press the message key on the telephone or dial the extension assigned by the administration portal
to access the voice mail menu.
- Then select “0 Mailbox Options” to set up your voice mail box.
- Now press “1” to record a message in the event you are unavailable.
- Now record your message and press “#” to end the recording.
- Press “1” to accept the recording, “2” to replay the recording, and “3” to record a second time.
Access the voice mail

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- Press the Message key or dial *791 to access the voice mail.
- Enter your extension you saved in the administration portal and your voice mail pin to access the
voice mail options.
You can install your personal voice mail announcement for every extension via the
administration portal. These files have to be in .mp3 or .wav format.
Send voice mail messages to your email account via the administration portal.
For more detailed information, refer to the voice mail leaflet.
1.12. "Hot Desking"
The basic function of “Hot desking” allows cancelling the registration of existing users and
registering new users to your end device. This function is useful when employees frequently change
their work station but don’t take along their end devices. After completing registration, your
configuration is automatically copied to the new telephone.
Step 1: Cancelling the registration of the current extension
Menu -> Phone settings -> Logoff extension -> Yes
Step 2: Registering the new extension
Menu-> Enter the extension number -> Send-> Enter voice mail PIN -> Send -> OK
Loggin in and off may take a few moments.
The Polycom VVX 101 and VVX 150 do not support XML. Hot Desking is not available on
these devices.
2. Advanced telephone functions
2.1. Overview

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You can use various features of the telephone system via the end device as well as via
Ncontrol or the administration portal (also refer to the administration portal manual).
After pressing the Menu key you have the following options:
Call settings
Call waiting indication: define whether this function should be activated.
(optional, depending on settings on the administration portal) Timeout: set the ringing
time.
(optional, depending on settings on the administration portal) Intercom: the intercom
function enables speaking directly to a linked extension through the system, without dial tone
and ring tone.
Caller ID block: set your entire number to be shown to the party being called, the
switchboard number to be displayed or all caller ID information to be blocked.
Call forwarding: activate the function Call forwarding
Parallel call: configure another telephone or your mobile phone to ring in addition to your
telephone when a call comes in. You can then answer the call with one of the two telephones.
Call forwarding: profiles
Here you can select your preconfigured call forwarding profiles.
For details, please refer to the Ncontrol manual.
You can edit the default profile directly via your device.
For details, please click here.
Telephone settings
Automatic redialling
Suggests number (if necessary, remove function)
Ring tone
Define as primary device
Logoff
Queues
Queues can be enabled or disabled; for set-up see administration portal manual)

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Navigation
Use the navigation keys to mark the desired selection and press .
2.2. Function Keys & Codes
You can alter the configuration of the freely assignable function keys via
ncontrol.nfon.net under Configurations - Function Keys. Alteration is also possible via the
administration portal. Long names will be displayed in abbreviation.
Extension / telephone number
You can add any extension or telephone number to the busy lamp field.
- You can start a call by pressing the respective busy lamp key. If an internal extension is
programmed, you can see whether that extension is currently busy:
If the LED next to the key flashes, the party receives a call.
If the LED is consistently lit, the party has answered a call and is currently busy.
If the LED next to the respective key flashes, you can take the call by pressing the respective
key next to the flashing LED.
Intercom
You can add any extension in the PBX system and then use this function key to directly communicate
with this extension through the intercom. The other party must have the intercom activated on their
device. Intercom refers to a conventional intercom system (similar to walkie-talkies) directly
connecting you to the other party’s speaker by pressing the assigned function key.
Additional functions via * codes
Entering various codes (as listed on the following page) allows you to additionally program functions
such as call transfer to the keys.To do so, simply enter the code with the desired number in the entry
field.
Control codes allow direct access to the telephone system’s functions. The following codes apply:
Code Description
**## Restart devices, only for snom devices!
#+n Use outside line "n" to call the telephone number ("n" replaces the “0”
otherwise required to access an outside line)

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*1 Start and end voice recording (if this function is enabled for the
extension)
*10+profile number Activation of the call forwarding profile
*11+TN Permanent call forwarding to telephone number (TN)
**11 Cancel permanent call forwarding
*12+TN If not available, forward to telephone number (TN)
**12 Cancel call forwarding if no answer
*13+TN If busy, forward call to telephone number (TN)
**13 Cancel call forwarding if busy
*14+TN If not registered, forward to telephone number (TN)
**14 Cancel forward if unregistered
*2+Speed dial Directly dial the extension/telephone number via speed dial
*3 Pick up the last call ringing in the pick-up groupe
*3+EXT Pick up call coming in to the extension (EXT)
*490 Activate call waiting
**490 Deactivate call waiting
*5 If busy, automatic callback activated
**5 If busy, automatic callback deactivated
*55 Specify primary device within a premium extension (Premium
Package)
*72+nnnn1 Call skill service nnnn
*73+nnnn1 Call eFax additional costs will occur
*74+nnnn1 Call time control nnnn
*75+nnnn1 Call group nnnn
*76+nnnn1 Call announcement nnnn
*77+nnnn1 Call queue nnnn
*78+nnnn1 Call conference service nnnn
*791 *791 - Access voice mail for this extension with password
*791158 - Access voice mail for extension 158, with the password for
158!
*11*791 - Transfer your calls to your voice mail
*11*791158 - Transfer your calls to the voice mail of the extension 158
*792 Access voice mail entering extension number, e.g. for remote enquiry
*80 Activate intercom
**80 Deactivate intercom
*80+EXT Intercom to extension (EXT)
*84+nnnn1 Become member of the queue with service ID nnnn
**84+nnnn1 Leave queue with service ID nnnn
*85 Echo extension
*86 Block caller ID (CLIR)
*860 Show main number as telephone number
**86 Show telephone number incl.direct dial (CLIP)
*87 Subscribe to Skill-set
**87 Unsubscribe to Skill-set

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*9+Project Number Define a project number for outbound calls. (Note: The project number
is only valid for the very next outbound call)
Function codes for conference rooms during an active conference.
** Help
*2 Activate or deactivate mute
*3 Express your needs
*5 Activate or deactivate mute of all participant
*6
Lock the conference
1) nnnn is the four digit Service ID with leading zeros (0). For example, in a callgroup, IVR, eFax,
etc. This means: is the Service ID "1", "0001" must be entered when entering the function code.
3. IP Address
3.1. How Do I Find the Telephone's IP Address?
You need your phone's IP address for example for configuration of the CTI client.
- Press the home button , then go to settings -> 4 status -> 2 network -> 1 TCP/IP parameter.
D. Where Do you find help regarding your telephone system?
You can use various sources for help concerning your issues. Please use them in the order suggested
here:
NFON AG
Machtlfinger Str. 7
81379 München
Tel.: + 49 89 45 3000
www.nfon.com
nfon.com
At nfon.com under Service you can find an overview of all documentation,
downloads, blogs and portals as well as help pages and further information.
For any feedback to documentation, please contact
redaktion(at)nfon(dot)com
portal.nfon.com
The home page of the service site contains various links to manuals, brief
instructions, software downloads and templates. Please read these manuals
thoroughly. They help you get the most out of your telephone system.
support.nfon.com
The NFON AG support website contains detailed FAQs with valuable
information pertaining to your telephone system. You can always check the
status of your support inquiries and respond to further inquiries.

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Support hotline
for existing customers
If neither the manuals nor the FAQs or other contents of the support
website provide a solution, you can open a support ticket by phone.
Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at
[phone] for UK and [phone] for Germany.
If neither the manuals nor the FAQs or other contents of the support
website provide a solution, you can open a support ticket by phone.
Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at
[phone] for UK and [phone] for Germany.
Please include at least the following items with your inquiry:
• Your customer number, your name and a telephone number
• A full description of the malfunction, error or question about operation
• Specify the affected system component (e.g. for end devices the MAC
address)
• Specify when this incident occurred and the frequency
• Please also specify which other support sources you have used thus far
Outside our business hours, a central technical support hotline takes your
request, opens the respective ticket and in emergency cases, alerts the on-
call service.
Operating and set-up support may be subject to a fee of up to 120.- € per
hour depending on the respective contract terms. In this connection,
services are billed by the minute.
Support hotline
for test customers
Test customers are routed to a service hotline tailored to their specific
needs. Our staff for this hotline is available Monday to Friday from 9 am to 5
pm at [phone] for UK and [phone] for Germany.
Unfortunately, we are unable to provide support for test customers outside
of these business hours.
Support for German customers:
portal.nfon.com ~ support.nfon.com ~+49 800 63 66 555
Support for customers in the UK:
portal.nfon.com ~ support.nfon.com ~ Hotline [phone]
Support for customers in Austria:
portal.nfon.com ~ support.nfon.com ~ Hotline [phone]
Support for customers in France:
portal.nfon.com ~ support.nfon.com ~ Hotline [phone]
Support for customers in Italy:
portal.nfon.com ~ support.nfon.com ~ Hotline [phone]
Support for customers in the Netherlands:
portal.nfon.com ~ support.nfon.com ~ Hotline [phone]