Yealink Yealink SIP-T20P Instruction manual

Star2Star Yealink SIP-T20P Quick User Guide
Copyright ©2012, Star2Star Communications, LLC. All rights reserved. Star2Star is a registered Trademark of Star2Star Communications.
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For detailed information please consult the Star2Star Phone
and Features Guide, available for view/download via the
Star2Star Web Portal at:
!
https://portal.star2star.com/
!
BASIC FEATURES
MAKING A CALL
Using the handset:
1. Pick up the handset.
2. Enter the number using the keypad.
3. Press or .
By default, the # key is set as send. You may set the * key as
send key or set neither of them as send keys.
Using the speakerphone:
1. With the handset on-hook, press or the line key to
obtain a dial tone.
2. Enter the number, then press or .
Using the headset:
1. With the headset connected, press to activate the
headset mode.
2. Enter the number, and then press Press or .
Note: During a call you may alternate between headset,
hands-free speakerphone and handset modes by pressing the
Headset key or Speakerphone key or by picking up the
handset. Headset mode requires a headset be connected to
the phone.
Multiple calls:
1. Press the line key. The active call is placed on hold.
2. Enter the desired number using the keypad.
3. Press , or .
You can press or to switch between calls, then press
again to resume the desired call.
ANSWERING A CALL
Using the handset:
Pick up the handset.
Using the speakerphone:
Press
Using the headset:
Press
Note: You may ignore an incoming call by pressing the Xkey.
ENDING A CALL
Using the handset:
Hang up the handset or press .
Using the speakerphone:
Press or .
Using the headset:
Press .
REDIAL
Press to enter the Dialed Calls list. Press or
to select the desired call, then press or .
Press twice when the phone is idle to call the last
dialed number.
MUTING A CALL
Press to mute the microphone during a call.
Press again to un-mute the call.
SIP-T20P IP Phone
Quick User Guide
1 LCD Screen
2 Power LED
3 Line Keys
4 MESSAGE Key
5 HEADSET Key
6 TRAN Key
7 Redial Key
8 Speakerphone Key
9 Volume Key
10 Keypad
11 Scroll Keys
12 Soft Keys

Star2Star Yealink SIP-T20P Quick User Guide
Copyright ©2012, Star2Star Communications, LLC. All rights reserved. Star2Star is a registered Trademark of Star2Star Communications.
Page 2 of 2
VOLUME ADJUSTMENT
Press during a call to adjust the receiver volume of
the handset/speakerphone/headset.
Press when the phone is idle to adjust the ringer
volume.
RING TONE
1. Press when the phone is idle, then select Settings >
Basic > Ring Tones.
2. Press or to select the desired ring tone.
3. Press to accept the change.
PUTTING A CALL ON HOLD
Press during an active call.
To resume a held call, press again.
If there is more than one call on hold, press or to
select the desired call, then press .
STAR2STAR CALL PARK AND RETRIEVE
1. Perform an Attended transfer to the park code 7000.
2. Listen to the system retrieval code announcement e.g. 7001
3. Press Transfer.
4. The caller is now parked.
5. The caller will hear music or message on hold if configured
on your system.
6. Dial the system retrieval code e.g. 7001 on any local
extension to retrieve the call.
TRANSFERING A CALL
There are three ways to transfer a call: Blind Transfer,
Attended Transfer and Semi-Attended Transfer.
Blind Transfer:
1. Press during an active call. The call is placed on hold.
2. Enter the number you want to transfer to, then press .
Semi-Attended Transfer:
1. Press during an active call. The call is placed on
hold.
2. Enter the number you want to transfer to, then press .
3. Press when you hear the ring-back tone.
Attended Transfer:
1. Press during an active call. The call is placed on
hold.
2. Enter the number you want to transfer to, then press .
3. Press when the second party answers.
FORWARDING A CALL
1. Press when the phone is idle, then select Features >
Forward.
2. Select the desired forward type:
Always Forward: Incoming calls are all forwarded
unconditionally.
Busy Forward: Incoming calls are forwarded when the phone
is busy.
No Answer Forward:Incoming calls are forwarded when the
phone is not answered after a preset time period.
3. Enter the number you want to forward to. For No Answer
Forward, enter the ring time to wait before forwarding.
4. Press to accept the change.
FIND-ME / FOLLOW-ME
Use the Star2Star Find-Me / Follow-Me feature in the
Star2Star Web portal to forward calls from your extension.
Follow Me (Immediate) -- Calls to your extension will be sent
automatically to the number you define.
Find Me (Sequential) -- Calls to your extension will ring your
extension and any other numbers that you define, in order.
Find Me (All) -- Calls to your extension will ring your extension
and any other numbers that you define, all at once.
CONFERENCE CALL
1. Press during an active call. The call is placed on hold.
2. Enter the number of the second party, then press .
3. Press again when the second party answers. All
parties are now joined in the conference.
4. Hang up to disconnect yourself. The other parties will
remain connected.
Note: You may press to place the conference on hold.
You can press to split the conference call into two
individual calls. To drop the conference call, press .
VOICE MAIL
The Message Waiting Indicator on the idle screen indicates
that you have new voice messages waiting. The Message key
LED lights up.
Listening to voice messages:
1. Press twice. A stuttered dial tone will sound.
2. Follow the voice prompts to listen to your voice messages.
Alternatively you can dial 1000 to access the Voicemail
system at any time. The system will prompt for your password.
Note: when accessing the voice mail system for the first time
your password is your extension #. Change this to a 4-digit
number you can easily recall.
CONTACT DIRECTORY
Adding a contact:
1. Press when the phone is idle, then select Local
Directory > Contact List.
2. Press or to select Enter, then press .
3. Enter a unique contact name in the Name field and enter
the phone number in the proper field.
4. Press to accept the change.
Editing a contact:
1. Press when the phone is idle, then select Local
Directory > Contact List.
2. Press or to select Enter, then press .
3. Press or to select the desired contact, then
press or to select Edit, then press .
4. Update the contact information. Press to accept the
change.
Deleting a contact:
1. Press when the phone is idle, and then select Local
Directory > Contact List.
2. Press or to select Enter, then press .
3. Press or to select the desired contact, then
press or to select Del, then press .
4. Press when “Delete Selected Item?” prompts on the
LCD screen.