Yealink Yealink SIP-T42G User manual

V I R G I N M E D I A B U S I N E S S
C L O U D V O I C E
P H O N E U S E R G U I D E
- Y E A L I N K S I P - T42G
V E R S I O N 2 . 0

Page 2 of 18 Cloud Voice Yealink SIP-T42G Phone User Guide
Contents
Introduction.................................................................................................................................................3
Phone Installation.......................................................................................................................................4
Provisioning................................................................................................................................................8
Getting to know your phone....................................................................................................................8
Hardware Component Instructions........................................................................................................8
Icon Instructions.................................................................................................................................10
Phone Display (Views) .......................................................................................................................12
Basic Call Features...............................................................................................................................13
Placing Calls ......................................................................................................................................13
Answering Calls .................................................................................................................................13
Transferring Calls...............................................................................................................................14
Ending Calls.......................................................................................................................................15
Conference Calls................................................................................................................................15
Do Not Disturb (DND).........................................................................................................................15
History ...............................................................................................................................................15
Contact Directory ...............................................................................................................................16
Voicemail...........................................................................................................................................16
General information..................................................................................................................................17

Page 3 of 18 Cloud Voice Yealink SIP-T42G Phone User Guide
Introduction
This user guide provides you with all the information you need to get the most from your phone. You must
first set up your phone before you can use it. This doesn’t take long as it’s easy to do. Just follow the simple
instructions in this user guide or the quick-start guide included with the phone.
Got everything?
•IP Phone
•Handset
•Handset cord
•Ethernet cable
•Phone stand
•Quick-start guide
•Power adapter (Optional)
•Wall mount bracket (Optional)
Need help?
If you have any problems setting up
or using your Yealink IP Phone,
please contact Virgin Media Business
on 0800 052 0085.

Page 4 of 18 Cloud Voice Yealink SIP-T42G Phone User Guide
Emergency Calls –important information; PLEASE NOTE
Access to Emergency Services is provided but calls including emergency calls to 999 or 112, made via Cloud Voice may not work in
the event of power or broadband connection failure. These failures may be caused by reasons outside our control. Location
information, provided to the emergency services, is limited to the location details provided to Virgin Media Business; this may not be
where the call was originated.
Phone Installation
1. Attach the stand or the optional wall mount bracket

Page 5 of 18 Cloud Voice Yealink SIP-T42G Phone User Guide
Wall Mount Method (Optional)
2. Connect the handset and optional headset
3. Connect the network and power
You have two options for power and network connections. Your business IT administrator will advise you
which one to use.
AC power (Optional)
Power over Ethernet (PoE)

Page 6 of 18 Cloud Voice Yealink SIP-T42G Phone User Guide
AC Power (Optional)
To connect the AC power:
1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other
end of the power adapter into an electrical power outlet.
2. Connect the included or a standard Ethernet cable between the Internet port on the phone and the
one on the router or switch/hub device port.
Power over Ethernet
With the included or a regular Ethernet cable, the SIP-T42G IP Phone can be powered from a PoE-compliant
switch or hub. To connect the PoE:
1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-
line power switch/hub

Page 7 of 18 Cloud Voice Yealink SIP-T42G Phone User Guide
.
Please note that if an in-line power switch/hub is provided, you don’t need to connect the phone to the power
adapter. Make sure the switch/hub is PoE-compliant. The phone can also share the network with another
network device such as a PC (personal computer). It is an optional connection.
Important! Do not unplug or remove power to the phone while it is updating firmware and configurations.

Page 8 of 18 Cloud Voice Yealink SIP-T42G Phone User Guide
Provisioning
Your Yealink SIP-T42G IP Phone will be pre-loaded with all the information it needs to automatically
provision the Cloud Voice service once all the connections have been made.
1. Once connected to the network port that is providing network access, the phone will do a series of
firmware updates (please allow the phone time to complete these).
Your phone has provisioned correctly if this symbol is
showing against the phone’s line key:
Your phone has not provisioned correctly if this symbol
is showing against the phone’s line key:
2. Once complete the phone will now show the line number against a line key.
If the handset fails to provision, please contact Virgin Media Business.
Getting to know your phone
Hardware Component Instructions
The main hardware components of the SIP-T42G IP Phone are the LCD screen and the keypad.

Page 9 of 18 Cloud Voice Yealink SIP-T42G Phone User Guide
Item
Description
①
LCD Screen
Shows information about calls, messages, soft keys, time,
date and other relevant data:
Call information—caller ID, call duration
Icons (for example, )
Missed call text or second incoming caller information
Prompt text (for example, "Saving file, please wait")
Time and date
②
Power Indicator LED
Indicates phone power and some feature statuses.
③
Line Keys
Use these keys to activate up to three accounts and assign
various features.
④
Mute Key
Toggles and indicates mute feature.
Headset Key
Toggles and indicates the headset mode.
Message Key
Accesses voicemails.
Redial Key
Redials a previously dialled number.
⑤
Speakerphone Key
Toggles the hands-free speakerphone mode.
⑥
Volume Key
Adjusts the volume of the handset, headset, speaker, and
ringer.
⑦
Keypad
Provides the digits, letters, and special characters in
context-sensitive applications.
⑧
Scrolls through the displayed information.
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
⑨
Soft Keys
Label themselves automatically to identify their context-
sensitive features.

Page 10 of 18 Cloud Voice Yealink SIP-T42G Phone User Guide
Icon Instructions
Icons appearing on the LCD screen are described in the following table:
Icon
Description
Network is unavailable
Registered successfully
Registrationfailed
Registering
Hands-free speakerphone mode
Handset mode
Headset mode
Voicemail
Auto Answer
Do Not Disturb
Call Hold
Call Mute
Ringer volume is 0
Keypad Lock
Alphanumeric input mode
Numeric input mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Multi-lingual uppercase and lowercase letters input mode
Call Forward/Forwarded Calls
Missed Calls
Received Calls
Placed Calls
Recording box is full