ZKTeco TS2000 Pro Series User manual

TS2000 Pro Series TripodTurnstile User Manual
P a g e | 1 Copyright©2020 ZKTECO CO., LTD. All rights reserved.
Thank you for choosing our product. Please read the instructions carefully
before operation. Follow these instructions to ensure that the product is
functioning properly. The images shown in this manual are for illustrative
purposes only.
For further details, please visit our Company’s website
www.zkteco.com.
User Manual
TS2000 Pro Series Tripod Turnstile
Date: March 2021
Doc Version: 2.2
English

TS2000 Pro Series TripodTurnstile User Manual
P a g e | 1 Copyright©2021 ZKTECO CO., LTD. All rights reserved.
Copyright © 2021 ZKTECO CO., LTD. All rights reserved.
Without the prior written consent of ZKTeco, no portion of this manual can be copied or forwarded in any
way or form. All parts of this manual belong to ZKTeco and its subsidiaries (hereinafter the "Company" or
"ZKTeco").
Trademark
is a registered trademark of ZKTeco. Other trademarks involved in this manual are owned by
their respective owners.
Disclaimer
This manual contains information on the operation and maintenance of the ZKTeco equipment. The
copyright in all the documents, drawings, etc. in relation to the ZKTeco supplied equipment vests in and is
the property of ZKTeco. The contents hereof should not be used or shared by the receiver with any third
party without express written permission of ZKTeco.
The contents of this manual must be read as a whole before starting the operation and maintenance of the
supplied equipment. If any of the content(s) of the manual seems unclear or incomplete, please contact
ZKTeco before starting the operation and maintenance of the said equipment.
It is an essential pre-requisite for the satisfactory operation and maintenance that the operating and
maintenance personnel are fully familiar with the design and that the said personnel have received
thorough training in operating and maintaining the machine/unit/equipment. It is further essential for the
safe operation of the machine/unit/equipment that personnel has read, understood and followed the
safety instructions contained in the manual.
In case of any conict between terms and conditions of this manual and the contract specications,
drawings, instruction sheets or any other contract-related documents, the contract conditions/documents
shall prevail. The contract specic conditions/documents shall apply in priority.
ZKTeco oers no warranty, guarantee or representation regarding the completeness of any information
contained in this manual or any of the amendments made thereto. ZKTeco does not extend the warranty
of any kind, including, without limitation, any warranty of design, merchantability or tness for a particular
purpose.
ZKTeco does not assume responsibility for any errors or omissions in the information or documents which
are referenced by or linked to this manual. The entire risk as to the results and performance obtained from
using the information is assumed by the user.
ZKTeco in no event shall be liable to the user or any third party for any incidental, consequential, indirect,
special, or exemplary damages, including, without limitation, loss of business, loss of prots, business
interruption, loss of business information or any pecuniary loss, arising out of, in connection with, or

TS2000 Pro Series TripodTurnstile User Manual
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relating to the use of the information contained in or referenced by this manual, even if ZKTeco has been
advised of the possibility of such damages.
This manual and the information contained therein may include technical, other inaccuracies or
typographical errors. ZKTeco periodically changes the information herein which will be incorporated into
new additions/amendments to the manual. ZKTeco reserves the right to add, delete, amend or modify the
information contained in the manual from time to time in the form of circulars, letters, notes, etc. for better
operation and safety of the machine/unit/equipment. The said additions or amendments are meant for
improvement /better operations of the machine/unit/equipment and such amendments shall not give any
right to claim any compensation or damages under any circumstances.
ZKTeco shall in no way be responsible (i) in case the machine/unit/equipment malfunctions due to any
non-compliance of the instructions contained in this manual (ii) in case of operation of the
machine/unit/equipment beyond the rate limits (iii) in case of operation of the machine and equipment in
conditions dierent from the prescribed conditions of the manual.
The product will be updated from time to time without prior notice. The latest operation procedures and
relevant documents are available on http://www.zkteco.com
If there is any issue related tothe product, please contact us.
ZKTeco Headquarters
AddressZKTeco Industrial Park, No. 32, Industrial Road,
Tangxia Town, Dongguan, China.
Phone +86 769 - 82109991
Fax +86 755 - 89602394
For business related queries, please write to us at: [e-mail].
To know more about our global branches, visit www.zkteco.com.

TS2000 Pro Series TripodTurnstile User Manual
P a g e | 3 Copyright©2021 ZKTECO CO., LTD. All rights reserved.
About the Company
ZKTeco is one of the world’s largest manufacturer of RFID and Biometric (Fingerprint, Facial, Finger-vein)
readers. Product oerings include Access Control readers and panels, Near & Far-range Facial Recognition
Cameras, Elevator/oor access controllers, Turnstiles, License Plate Recognition (LPR) gate controllers and
Consumer products including battery-operated ngerprint and face-reader Door Locks. Our security
solutions are multi-lingual and localized in over 18 dierent languages. At the ZKTeco state-of-the-art
700,000 square foot ISO9001-certied manufacturing facility, we control manufacturing, product design,
component assembly, and logistics/shipping, all under one roof.
The founders of ZKTeco have been determined for independent research and development of biometric
verication procedures and the productization of biometric verication SDK, which was initially widely
applied in PC security and identity authentication elds. With the continuous enhancement of the
development and plenty of market applications, the team has gradually constructed an identity
authentication ecosystem and smart security ecosystem, which are based on biometric verication
techniques. With years of experience in the industrialization of biometric verications, ZKTeco was
ocially established in 2007 and now has been one of the globally leading enterprises in the biometric
verication industry owning various patents and being selected as the National High-tech Enterprise for 6
consecutive years. Its products are protected by intellectual property rights.
About the Manual
Thismanual introduces the operations of TS2000 Pro Series Tripod Turnstile product.
All gures displayed are for illustration purposes only. Figures in this manual may not be exactly consistent
with the actual products.
Features and parameters with ★are not available in all devices.

TS2000 Pro Series TripodTurnstile User Manual
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Document Conventions
Conventions used inthis manual are listed below:
GUI Conventions
For Software
Convention Description
Bold font Used to identify software interface names e.g. OK, Conrm, Cancel
>
Multi-level menus are separated by these brackets. For example, File > Create >
Folder.
For Device
Convention Description
< > Button or key names for devices. For example, press <OK>
[ ]
Window names, menu items, data table, and eld names are inside square brackets.
For example, pop up the [New User] window
/
Multi-level menus are separated by forwarding slashes. For example,
[File/Create/Folder].
Symbols
Convention Description
Thisimplies about the notice or pays attention to, in the manual
The general information which helps in performing the operations faster
The information which is signicant
Care taken to avoid danger or mistakes
The statement or event that warns of something or that serves as a
cautionary example.

TS2000 Pro Series TripodTurnstile User Manual
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Table of Contents
1TECHNICAL SPECIFICATIONS.............................................................................................................. 6
2ARM INSTALLATION AND EQUIPMENT TESTING............................................................................... 7
ARM INSTALLATION METHOD ................................................................................................................................................................... 72.1
POWER-ON TEST BEFORE THE INSTALLATION OF DEVICE ......................................................................................................................... 72.2
3EQUIPMENT INSTALLATION ............................................................................................................... 8
INSTALLATION CONDITIONS ...................................................................................................................................................................... 83.1
CABLING .....................................................................................................................................................................................................93.2
INSTALLATION.........................................................................................................................................................................................103.3
4CABLE DIAGRAM ............................................................................................................................... 11
WIRED REMOTE CONTROL......................................................................................................................................................................114.1
WIRELESS REMOTE CONTROL★............................................................................................................................................................ 124.2
5EQUIPMENT PRECAUTIONS AND MAINTENANCE ........................................................................... 13
PRECAUTION............................................................................................................................................................................................135.1
MAINTENANCE ........................................................................................................................................................................................145.2
6TROUBLESHOOTING.......................................................................................................................... 15
ATTACHMENT 1 DEFAULT FACTORY SETTINGS...................................................................................... 15
ATTACHMENT 2 CONNECTION DIAGRAM OF CONTROL BOARD AND ACCESS CONTROL PANEL....... 16

TS2000 Pro Series TripodTurnstile User Manual
P a g e | 6 Copyright©2021 ZKTECO CO., LTD. All rights reserved.
TS2000 Pro: Tripod Turnstile.
TS2011 Pro: Tripod Turnstile with Controller and RFID Reader.
TS2022 Pro: Tripod Turnstile with Controller and Fingerprint Reader with RFID function.
Please read this document carefully before installation and using the device.
1Technical Specications
Input Voltage
AC 100~120V /200~240V,
50Hz /60Hz Max. Tolerance of Arms Center: 80 kg
End: 40 kg
Rated Power 60 W Ingress Protection Degree IPX4
Operating
Environment
Indoor and Outdoor
(shelter) Arm Length (mm) 500
Operating
Temperature -28ºC ~ 60ºC Net Weight 42kg
Operating Humidity 5% ~ 85% Gross Weight 48kg
Flow Rate Max 30 passages / minute Dimension(mm) Figure 1 L = 1110, W = 280, H = 990
Input Control Signal Dry contact Package Size (mm) L = 1175, W = 370, H = 1070
Figure 1

TS2000 Pro Series TripodTurnstile User Manual
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2Arm Installation and Equipment Testing
Arm Installation Method2.1
In order to keepthe arm won’t be damaged during the transportation. The arm wasn’t install on device.
Installation procedure
Put arm kit into the hole of cabinet, make sure the screw holes match with mechanism core, then tighten 3
hex screws, as shown in Figure 2-1.
Figure 2-1
Power-on Test before the Installation of Device2.2
1. Please make sure that the power requirements are strictly met to avoid permanent damage to the
unit. Input voltage: AC 100~120V/200~240V.
Note: The tripod turnstile must be connected to the ground (earth).
2. Power on and wait 30s for the tripod turnstile to nish the self-check program.
3. Lift the armsmanually, as shown in Figure 2-2.
4. Check whether the tripod turnstile and the LED indicators work properly.
If there is any problem, please contact the supplier.

TS2000 Pro Series TripodTurnstile User Manual
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Figure 2-2
3Equipment Installation
Installation Conditions3.1
The equipment must be installed on concrete ground, ensuring that expansion bolts can be secured rmly.
You are suggested to install an assistant framework or fence to form a passageway, as shown in Figure 3-1.
Figure 3-1
Lift upwards
There is a power switch inthe side
direction of this power supply.
Earth wiringterminal

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P a g e | 9 Copyright©2021 ZKTECO CO., LTD. All rights reserved.
Notes:
1. When installing the tripod turnstile against the wall, please reserve at least 100 mm space in order to
open the cover for future adjustment and maintenance.
2. The space at the end of the arm shall not be greater than 80 mm (see Figure 3-1).
3. Setting a warning line for card swiping (see Figure 3-2). A warning line is suggested to prompt users
to swipe cards in a distance, which would greatly reduce the probability of equipment failure caused
by improper operations.
Figure 3-2
Cabling3.2
There are inlets in the bottom plate for cabling, as shown in Figure 3-3, the unit is millimeter. Power supply
and communication wire should go through the inlet. Cable protection covers are suggested to use if it is
surface mounted.
Warning: The tripod turnstile must be connected to the ground (earth), there is wiring interface near the
power switch.

TS2000 Pro Series TripodTurnstile User Manual
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Figure 3-3
Installation3.3
1. Drill holes.
Drill holes based on the locations of holes as shown in Figure 3-3.
2. Fix the mounting plate toits original position.
Placing the mounting plate properly and apply screw securing glue on the surface and the threads of
the expansion bolts, install four expansion bolts to secure the mounting plate, and use a horizontal
ruler to test the levelness of the mounting plate. If the mounting plate is not level, adjust it by the
gaskets provided. Note that all the four expansion bolts must be installed properly, as shown in Figure
3-4.
Figure 3-4
3. Put the turnstile on the mounting plate and tighten the screws. Apply screw securing glue before
using and putting gaskets on the screws to adjust the direction of the turnstile. If the tripod turnstile is
not level, you can place gasketsto adjust, as shown in Figure 3-5.

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Installation levelness Installation levelness
Figure 3-5
4Cable Diagram
Wired Remote Control4.1
Dial code description:
The DIP switch is divided in eight dial codes from KE-1 to KE-8. Move the switch up to turn ON and down to
OFF.
Description of function Setting:
*Dial 0 to turn o
*Dial 1 to turn on
Dial code function item:
Unmanned passagetime(KE-1,KE-2,KE-3):
Switch Status Time Period
000 (OFF OFF OFF) 5S (Default)
001 (OFF OFF ON) 10s
010 (OFF ON OFF) 15s
011 (OFF ON ON) 20s
100 (ON OFF OFF) 30s

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101 (ON OFF ON) 40s
110 (ON OFF ON) 50s
111 (ON ON ON) 60s
Memory Swipe Mode(KE-6): Turn on Alarm Mode (KE-8)
Dial 1(ON) to tun on. Dial 1(ON) toturn on.
Dial 0(OFF) toturn o. Dial 2(OFF) to turn o
Wireless Remote Control4.2
To code:
1. First, powerthe controller of the tripod turnstile.
2. Short press the learning button on the controller, and a light corresponding to the button will ash
slowly. Then press any switch on the remote control for acquiring the information. After the successful
operation, the light turns o.
Clear mode:
Long press the learning button on the three roller gate controller for 3 seconds. The learning light stays on
for a while then turns o indicatingthe code is cleared successfully. The original learning remote control
cannot be used again and cam only be remote-controlled by the code again.
Please read the Remote Control of Tripod Turnstile User Manualto get more information about the two
types of remote controls.

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5Equipment Precautions and Maintenance
Precaution5.1
1. It is recommended to purchase optional accessories to use in outdoor environment.
1) It shall install optional cooling fans for the equipment if the working temperature is often above
50 ºC.
2) It is equivalent to IP54 waterproof under proper installation. However, it cannot work in the
region that may suer typhoon.
3) If the temperature is -30ºC, a heating plate is suggested to install. It might need multiple times to
power on while gettinghot automatically through the self-check program.
4) The service life of this equipment may be shortened if it works outdoors in coastal areas or a
region prone to acid rain.
2. If the power and signal cables are connected properly, this equipment can be immersed in water of
250 mm deep, but itmust not be powered on for operating whenit is immersed in water.
3. It is highly recommended that a card swiping warning line to set for prompting passers-by to swipe
cards properly and a reasonable passage width shall be set to prevent passers-by from squeezing in
illegally.
4. It is recommended that a warning sign is placed at a conspicuous position, and prompt: "Please
swipe your card outside the warning line and pass in order. Thank you!”
The maximum tolerance of the tripod turnstile's arms
Please note that the maximum stress tolerance at the center of the arm is 80kg and at the ends of the arm
is 40kg (See Figure 5-1).When the impact force on the tripod turnstile reaches the designed limit, the arms
break down rst to ensure that the whole equipment is not damaged and the passer-by is not injured.
Figure 5-1
Maximum stress tolerance: 80 kg
Maximum stress tolerance: 40 kg

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In case of emergencies
This equipment is designed to drop down arms automatically if there is power failure thus make the
passage being open to the public. And there is interface in the turnstile control board to connect an
emergency switch (J6 Drop Arm) which would make the tripod turnstile keep open in case of emergencies.
Note after power restoration, wait for more than 6s and then lift the arms manually.
Maintenance5.2
Forming maintenance consciousness
The tripod turnstile needs to be maintained regularly and repaired once it is damaged. It is recommended
that warning signs being placed at conspicuous positions for prompting passers-by to pass in a proper
way and in good order. Reasonable maintenance consciousness helps to guarantee long-term usage of
the tripod turnstile.
Regular maintenance
Cleaning and protection liquid dedicated for stainless steel are recommended to wipe the outer shell of
the equipment regularly. The tripod turnstile used outdoors or in an environment with lots of dust must
be maintained once a year at least, for example, clean up the dust and add appropriate lubricating oil to
Disk Wheel. Note regular maintenance should be performed after power o the equipment, as shown in
Figure5-2.
Figure 5-2
Turnstile-opening Solenoid
Lock Rod
Drop-arm
Solenoid
Position Sensor
Disk Wheel

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6Troubleshooting
Symptom Troubleshooting
The indicator is not lighted
when the equipment is
powered on.
It may be caused by the power supply or circuit.
Check whether the connection cable and power cable between are
damaged, or the wiringis loose.
The arms of the tripod turnstile
cannot be lifted manually after
the equipment is powered on.
It may be caused by the problem of relative components or drop-arm
solenoid.
Check whether the drop-arm solenoid is operating, and check the work
status of the solenoid, as shown in Figure 5-2.
The tripod turnstile does not
open after authentication.
It may be caused by lack of permission or a circuit problem.
1. Check whether the user has the permission to open the turnstile.
2. Use a multimeter to check whetherthe NO and COM ports of the
access control system has a relay signal output.
3. Short-circuit the ports "K1, GND" and "K2, GND", ifthe turnstile is
successfully opened, it would be the problem of controller. Inthis
case, please refer to Attachment 2 Connection Diagram of Control
Board and Access Control Panel to check the cable connection of the
controller.
The turnstile allows people
continue passing one-way side
duringtheuse.
1. Check the Turnstile-opening Solenoid.
2. Check the access controller ‘Lock driving duration’, whether set to 1s.
3. Check whether the Turnstile-opening solenoid is operating and check
whether the Turnstile-opening solenoid is stuck, as shown in Figure 5-
2.
Attachment 1 Default Factory Settings
No.
Function
Default
1
Lock Driving Duration
5s
2
Door Sensor
None
3
Verication Interval
1s
4
Controller Communication
TCP/IP: 192.168.1.201
5
Turnstile OpeningDuration
5s
6
Passing Direction Indicator
Passing is allowed in both directions
7
Continue Passing Function
Disabled
8
Alarm Function
Disabled
Note: The Lock Driving Duration is default 5 seconds, please set to 1 second. Forbidden using an
electrically charged objects to connect to any one port of Opening Signal Input, otherwise will damage the
control board.

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Attachment 2 Connection Diagram of Control Board and
Access Control Panel
Warning: This is a class A product. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.

ZKTeco Industrial Park, No. 32, Industrial Road,
Tangxia Town, Dongguan, China.
Phone : +86 769 - 82109991
Fax : +86 755 - 89602394
www.zkteco.com
Copyright © 2021 ZKTECO CO., LTD. All Rights Reserved.