ABB Welcome IP IPTouch 7" Series User manual

2TMD041800D0002 │26.07.2019
Product manual
ABB-Welcome IP
H8236.-. IPTouch 7"
H8236.-.-02 IPTouch 7"

Table of contents
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Tableo fcontents
1 Notes on the instruction manual....................................................................................................................5
2 Safety.............................................................................................................................................................5
3 Intended use..................................................................................................................................................6
4 Environment.................................................................................................................................................14
4.1 ABB devices.....................................................................................................................................14
5 Product description......................................................................................................................................15
5.1 Control elements..............................................................................................................................15
5.2 Terminal description.........................................................................................................................16
6 Technical data .............................................................................................................................................17
7 Mounting/Installation....................................................................................................................................18
7.1 Requirement for the electrician........................................................................................................18
7.2 Product dimensions..........................................................................................................................19
7.3 Installation height.............................................................................................................................19
7.4 Surface-mounted installation ...........................................................................................................20
7.5 Flush-mounted installation...............................................................................................................22
7.6 Cavity wall installation......................................................................................................................23
7.7 Desktop installation..........................................................................................................................24
7.8 Dismantling.......................................................................................................................................25
7.9 Replacing the end strip ....................................................................................................................25
8 Commissioning............................................................................................................................................26
8.1 Initial setup.......................................................................................................................................26
8.2 System settings................................................................................................................................30
8.2.1 Enter system setting.......................................................................................................................30
8.2.2 Sound .............................................................................................................................................31
8.2.3 Language........................................................................................................................................32
8.2.4 Network settings.............................................................................................................................33
8.2.5 Automatic snapshot........................................................................................................................36
8.2.6 Address of default lock...................................................................................................................37
8.2.7 Program button setting...................................................................................................................39
8.2.8 Card management..........................................................................................................................41
8.2.9 Display............................................................................................................................................45
8.2.10 Date and time .................................................................................................................................46
8.2.11 Monitor settings..............................................................................................................................47
8.2.12 APP settings...................................................................................................................................51
8.2.13 Contacts..........................................................................................................................................60
8.2.14 Reset user settings.........................................................................................................................61
8.2.15 Version information ........................................................................................................................62
8.2.16 Device address...............................................................................................................................63
8.2.17 Firmware update.............................................................................................................................64
8.3 Engineering settings.........................................................................................................................66
8.3.1 Enter engineering setting ...............................................................................................................66
8.3.2 Device settings...............................................................................................................................67

Table of contents
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8.3.3 Outdoor station settings .................................................................................................................73
8.3.4 IP actuator settings.........................................................................................................................88
8.3.5 Smart home settings ......................................................................................................................97
9 Operation...................................................................................................................................................101
9.1 DES page.......................................................................................................................................101
9.2 Incoming call ..................................................................................................................................103
9.2.1 Call from outdoor station/gate station ......................................................................................... 103
9.2.2 Call from guard unit/indoor station.............................................................................................. 105
9.2.3 Call from doorbell ........................................................................................................................ 106
9.3 Intercom .........................................................................................................................................107
9.3.1 Enter intercom page.................................................................................................................... 107
9.3.2 Initiating an intercom call............................................................................................................. 108
9.3.3 Add to blacklist ............................................................................................................................ 110
9.3.4 Restoring a contact from the blacklist......................................................................................... 111
9.4 Surveillance....................................................................................................................................112
9.4.1 Surveillance from outdoor station................................................................................................ 112
9.4.2 Surveillance from IP camera....................................................................................................... 114
9.5 Call guard unit................................................................................................................................115
9.6 History ............................................................................................................................................117
9.7 Voice message...............................................................................................................................120
9.8 Absence message..........................................................................................................................122
9.9 Automatic unlock............................................................................................................................124
9.10 Standby unlock...............................................................................................................................126
9.11 Mute................................................................................................................................................128
9.12 Text message.................................................................................................................................129
9.13 Mediaplayer....................................................................................................................................132
9.13.1 Multi-media.................................................................................................................................. 132
9.13.2 Photo album ................................................................................................................................ 133
9.14 Call the lift.......................................................................................................................................134
9.15 Alarm..............................................................................................................................................136
9.15.1 Basic zone settings ..................................................................................................................... 137
9.15.2 Advanced zone settings.............................................................................................................. 138
9.15.3 Arming and disarming ................................................................................................................. 142
9.16 Clean screen..................................................................................................................................147
10 FCC............................................................................................................................................................148
11 Cyber security............................................................................................................................................150
11.1 Disclaimer.......................................................................................................................................150
11.2 Performance and service...............................................................................................................151
11.3 Deployment guideline ....................................................................................................................152
11.4 Upgrading.......................................................................................................................................152
11.5 Backup/Restore..............................................................................................................................152
11.6 Malware prevention solution..........................................................................................................152
11.7 Password rule ................................................................................................................................152

Table of contents
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Notes on the instruction manual
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1 Notes on the instruction manual
Please read through this manual carefully and observe the information it contains. This will
assist you in preventing injuries and damage to property, and ensure both reliable operation and
a long service life for the device.
Please keep this manual in a safe place. If you pass the device on, also pass on this manual
along with it. ABB accepts no liability for any failure to observe the instructions in this manual.
2 Safety
Warning
Electric voltage!
Dangerous currents flow through the body when coming into direct or indirect
contact with live components.
This can result in electric shock, burns or even death.
– Disconnect the mains power supply prior to installation and/or disassembly!
– Permit work on the 100-240 V supply system to be performed only by
specialist staff!

Intended use
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3 Intended use
This device is a central control panel of the ABB-Welcome IP system and operates exclusively
with components from this system. The device must only be installed in dry indoor rooms.
Product range
This product manual applies to the following products:
Article no. Description
H82364-./H82364-.-02 IP touch 7, LAN+WIFI, with induction loop
H82365-./H82365-.-02 IP touch 7, LAN+LAN, with induction loop
H82366-./H82366-.-02 IP touch 7, LAN, with induction loop
WIFI installation
Note
If the device support WIFI function, please make sure the device has good WIFI
signal reception before installation. The distance between the router and
monitors, and the construction materials used in the walls are factors that can
affect signal quality.
The WIFI signal is not strong enough to guarantee correct operation. A WIFI
repeater must be installed between the router and this device in order to boost
the WIFI signal received by this device.

Intended use
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Application case
Note
■H82364-. and H82365-. can be set to master mode and subsidiary mode. Only one indoor
station can be set to master mode in the same apartment, however.
■H82366-. can be set to independent mode and subsidiary mode. If H82366-. is set to
independent mode, no other devices can be supported. The indoor station can be managed
by using management software.
Switch
(Master mode)
(Master mode)
(Independent mode)
(Subsidiary mode)
(Subsidiary mode)
(Subsidiary mode)
Optional
Optional
Router
Home
Community
LAN1
LAN1
LAN1
LAN1/LAN2
LAN1
IP actuator
IP actuator
IP pushbutton OS
IPS/IPR
SysAP
KNX
Free@home
H82365-.
H82364-.
H82366-.
H82364-.
H82365-.
H82366-.
Smart Access Point (Functional)
IP touch 5 OS
Guard unit

Intended use
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User password
The system default is 123456. It can be used to set the following functions:
■Card management
■Reset user setting
■APP setting
■*Basic zone setting
■*Set alarm timer
■*Arm or disarm the indoor station
* H82365-. only
On the "System settings", "Change password" screen, click "Change user password" to change
the user password.
Password rule
This password must not include continuously increasing or decreasing numbers
(e.g. 123456, 654321). Three consecutive identical numbers are similarly not
permitted (e.g. 123444, 666888).

Intended use
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Program password (H82365-. only)
This password is used to arm or disarm the system. The system default is 345678.
On the "Engineering settings", "Advance zone settings" screen, click "Change program
password" to change the program password.
Password rule
This password must not include continuously increasing or decreasing numbers
(e.g. 123456, 654321). Three consecutive identical numbers are similarly not
permitted (e.g. 123444, 666888).

Intended use
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Engineering password
This password is used to make engineering settings. The system default is 345678.
On the "Engineering settings", "Password management" screen, click "Engineering password"
to change the password.
Password rule
The user must change the engineering password when accessing the
engineering settings for the first time. This engineering password must not
include continuously increasing or decreasing numbers (e.g. 123456, 654321).
Three consecutive identical numbers are similarly not permitted (e.g. 123444,
666888).
Forgotten engineering password
Please contact the technical support engineers if you forget the engineering
password.
Wrong password
If the wrong password is entered 10 times within 5 minutes, it is not possible to
enter the password again for 5 minutes.

Intended use
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Unlock password
This password is used to release the lock of the outdoor station by entering the password.
On the "System settings", "Change password" screen, click "Change unlock password", and
enter the new password twice to change the password (3…8 digits).
Password rule
This password must not include continuously increasing or decreasing numbers
(e.g. 123456, 654321). Three consecutive identical numbers are similarly not
permitted (e.g. 123444, 666888).

Intended use
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Home screen
The Home screen displays a "★" at the bottom. The system default home screen is "Home
automation" screen. The Home screen can be set on the "Engineering setting" screen. Please
see the "Device settings" chapter for more details.
Extra screen
The Extra screen displays "-" at the bottom.

Intended use
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Micro SD card
SD card
The indoor station supports the following SD card type:
■Type: Micro SDHC
■Capacity: 4...32 G
■Speed: Class10
■File system: FAT32
■Please use a SD card complying with SDHC standard, some SD cards may
not perform correctly. It is recommended to use SanDisk, Kingston,
Transcend SDHC cards, which are fully tested and verified.
■Do not remove SD card or reboot indoor station while recording or copying
images onto the SD card, otherwise this SD card may fail to preform when
recording or playing images.
■ABB is no responsible for the performance of an SDHC card.
IP-Cam
Note
The indoor station supports IP-Cam with onvif protocol (Profile S).
Ringtone
Note
The ringtone supports .mp3 and .wav format, with a maximum size of 32 M.
Audio and video file
Note
The audio file supports .mp3 and .wav format.
The video file supports .avi and .mp4 format, with a maximum resolution of 1920
x 1080.
Picture
Note
The picture supports .jpg, .png and .bmp format, with a maximum resolution of
2048 x 1920. The recommend resolution is 1024 x 600.

Environment
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4 Environment
Consider the protection of the environment!
Used electric and electronic devices must not be disposed of with household
waste.
– The device contains valuable raw materials that can be recycled. Therefore,
dispose of the device at the appropriate collecting facility.
4.1 ABB devices
All packaging materials and devices from ABB bear the markings and test seals for proper
disposal. Always dispose of the packing materials and electric devices and their components via
an authorized collection facility or disposal company.
ABB products meet the legal requirements, in particular the laws governing electronic and
electrical devices and the REACH ordinance.
(EU-Directive 2012/19/EU WEEE and 2011/65/EU RoHS)
(EU-REACH ordinance and law for the implementation of the ordinance (EG) No.1907/2006)

Product description
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5 Product description
5.1 Control elements
No. Function
1 Touch screen

Product description
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5.2 Terminal description
No. Function
1 Power input connector
2 Power input connector (DC-JACK input)
3 Doorbell connector
4 LAN1 (PoE)
5 Micro USB Upgrade connector
63Extension module connector
7 Microphone
8 Dismantling switch
9 Micro SD card connector
10 Speaker
11 2LAN2
12 2Alarm connector
13 2RS485 connector, 12 V output, emergency port (SOS, GAS, fire)
14 2Relay output
2for H82365-. 3for H82366-.
5
7
8
9
10
6
11
12
13
14
1
2
3
4

Technical data
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6 Technical data
Designation Value
Rating voltage 24 V DC
Operating voltage range 20-27 V DC
1Rating current 27 V DC, 250 mA
24 V DC, 280 mA
2Rating current 27 V DC, 390 mA
24 V DC, 440 mA
3Rating current 27 V DC, 240 mA
24 V DC, 270 mA
Display size 7"
Resolution 1024 x 600 px
Product dimensions 198.5 mm × 149.8 mm × 17 mm
Operating temperature -10 °C … +55 °C
PoE standard IEEE802.3 af
2Alarm power output 12 V DC, 200 mA
2Relay output 30 V DC, 1 A
1Wireless transmission band
802.11b/g/n:
2412...2462MHz (for United States)
2412...2472MHz (for European countries)
802.11a/n:
5150…5250MHz
5250…5350MHz
5470…5725MHz
5725…5850MHz (for United States)
1Wireless transmission rate Max. 100 Mbps
1Wireless transmission power Max. 20 dBm@12 Mbps OFDM 2.4 G
Max. 20 dBm@12 Mbps OFDM 5.8 G
1Wireless transmission standard IEEE 802.11 a/b/g/n
Safety standard WPA-PSK、WPA2-PSK、WPA、WPA2
Network connection standard IEEE 802.3, 10Base-T/100Base-TX, auto
MDI/MDI-X
1for H82364-. 2for H82365-. 3for H82366-.

Mounting/Installation
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7 Mounting/Installation
Warning
Electric voltage!
Dangerous currents flow through the body when coming into direct or indirect
contact with live components.
This can result in electric shock, burns or even death.
– Disconnect the mains power supply prior to installation and/or disassembly!
– Permit work on the 100-240 V supply system to be performed only by
specialist staff!
7.1 Requirement for the electrician
Warning
Electric voltage!
Install the device only if you have the necessary electrical engineering
knowledge and experience.
– Incorrect installation endangers your life and that of the user of the electrical
system.
– Incorrect installation can cause serious damage to property, e.g. due to fire.
The minimum necessary expert knowledge and requirements for the installation
are as follows:
– Apply the "five safety rules" (DIN VDE 0105, EN 50110):
1. Disconnect
2. Secure against being re-connected
3. Ensure there is no voltage
4. Connect to earth and short-circuit
5. Cover or barricade adjacent live parts.
– Use suitable personal protective clothing.
– Use only suitable tools and measuring devices.
– Check the type of supply network (TN system, IT system, TT system) to
secure the following power supply conditions (classic connection to ground,
protective grounding, necessary additional measures, etc.).

Mounting/Installation
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7.2 Product dimensions
7.3 Installation height
1.50 m(4.9 feet)

Mounting/Installation
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7.4 Surface-mounted installation
This installation method is only suitable for H82361-., H32364-. and H82366-., and is not
suitable for H82365-.
Surface-mounted box
170.8 mm
1
3
1
.
4
m
m
Global
60 mm
VDE&BS&CN
120.7 mm
120.7 mm
NEMA
NEMA&Italy Swiss
83.3 mm
83.3 mm
79.2mm
83.3 mm
83.3 mm
89 mm
89 mm
NEMA