Akuvox R20K Manual

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R20K Door Phone Admin Guide

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About This Manual
Thank you for choosing Akuvox’s R20K door phone. This manual is intended for end users who need to properly configure the door
phone. This manual is applicable to 20.30.3.xx version, and it provides all functions’ configurations of R20K. Please visit Akuvox
forum or consult technical support for any new information or latest firmware.
Note: Please refer to universal abbreviation form in the end of manual when meet any abbreviation letter.

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Content
1. Product Overview ............................................................................................................................................................................ 1
1.1. Product Description .................................................................................................................................................................. 1
1.2. Connector Introduction ............................................................................................................................................................. 1
2. Daily Use .......................................................................................................................................................................................... 3
2.1. Make a Call .............................................................................................................................................................................. 3
2.2. Receive a Call .......................................................................................................................................................................... 3
2.3. Unlock ...................................................................................................................................................................................... 4
2.3.1. Unlock by Public Pin Codes ............................................................................................................................................ 4
2.3.2. Unlock by Private Pin Codes .......................................................................................................................................... 4
2.3.3. Unlock by RFID Cards .................................................................................................................................................... 5
2.3.4. Unlock by DTMF Codes .................................................................................................................................................. 5
3. Basic Features ................................................................................................................................................................................. 6
3.1. Access the Website Setting ...................................................................................................................................................... 6
3.1.1. Obtain IP Address ........................................................................................................................................................... 6
3.1.2. Access the Device Website ............................................................................................................................................. 6
3.2. Password Modification ............................................................................................................................................................. 7

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3.2.1. Modify the Device Admin Code ....................................................................................................................................... 7
3.2.2. Modify the Web Password .............................................................................................................................................. 7
3.3. Phone Configuration ................................................................................................................................................................ 7
3.3.1. Language ........................................................................................................................................................................ 7
3.3.2. Time ................................................................................................................................................................................ 8
3.3.3. Network ........................................................................................................................................................................... 8
3.3.4. Sound ............................................................................................................................................................................. 9
3.4. Intercom Call ............................................................................................................................................................................ 9
3.4.1. Direct IP Call ................................................................................................................................................................... 9
3.4.2. SIP Call ......................................................................................................................................................................... 10
3.4.3. SIP Account .................................................................................................................................................................. 10
3.4.4. SIP Server 1&2 ............................................................................................................................................................. 11
3.4.5. Outbound Proxy Server ................................................................................................................................................ 11
3.4.6. Transport Type .............................................................................................................................................................. 12
3.4.7. NAT ............................................................................................................................................................................... 12
3.4.8. Speed Dial .................................................................................................................................................................... 13
3.4.9. Auto Answer .................................................................................................................................................................. 13

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3.4.10. Web Call ..................................................................................................................................................................... 14
3.5. Security .................................................................................................................................................................................. 14
3.5.1. Live view ....................................................................................................................................................................... 14
3.5.2. RTSP ............................................................................................................................................................................ 14
3.5.3. ONVIF ........................................................................................................................................................................... 16
3.6. Access Control ....................................................................................................................................................................... 16
3.6.1. Unlock via DTMF .......................................................................................................................................................... 16
3.6.2. Unlock via RFID Card ................................................................................................................................................ 18
3.6.3. Unlock via Pin Code ..................................................................................................................................................... 19
3.6.4. Unlock via HTTP command .......................................................................................................................................... 21
3.6.5. Unlock via Exit Button ................................................................................................................................................... 21
3.7. Reboot .................................................................................................................................................................................... 22
3.8. Reset ...................................................................................................................................................................................... 22
4. Advanced Features ....................................................................................................................................................................... 23
4.1. Phone Configuration .............................................................................................................................................................. 23
4.1.1. LED ............................................................................................................................................................................... 23
4.1.2. IR LED .......................................................................................................................................................................... 23

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4.1.3. RFID Card Code Display Related ................................................................................................................................. 24
4.2. Intercom ................................................................................................................................................................................. 25
4.2.1. Call Time Related ......................................................................................................................................................... 25
4.2.2. SIP Call Related ............................................................................................................................................................ 25
4.2.3. Codec ........................................................................................................................................................................... 26
4.2.4. DTMF ............................................................................................................................................................................ 28
4.2.5. Session Timer ............................................................................................................................................................... 28
4.2.6. Encryption ..................................................................................................................................................................... 29
4.2.7. NAT ............................................................................................................................................................................... 29
4.2.8. User Agent .................................................................................................................................................................... 29
4.3. Access Control ....................................................................................................................................................................... 30
4.3.1. Web Relay .................................................................................................................................................................... 30
4.3.2. Wiegand ........................................................................................................................................................................ 31
4.4. Security .................................................................................................................................................................................. 32
4.4.1. Anti-alarm ...................................................................................................................................................................... 32
4.4.2. Motion ........................................................................................................................................................................... 32
4.4.3. Action ............................................................................................................................................................................ 33

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4.5. Upgrade ................................................................................................................................................................................. 36
4.5.1. Web Upgrade ................................................................................................................................................................ 36
4.5.2. Autop Upgrade .............................................................................................................................................................. 36
4.5.3. Backup Config File ........................................................................................................................................................ 37
4.6. Log ......................................................................................................................................................................................... 38
4.6.1. Call Log ......................................................................................................................................................................... 38
4.6.2. Door Log ....................................................................................................................................................................... 38
4.6.3. System Log ................................................................................................................................................................... 38
4.6.4. PCAP ............................................................................................................................................................................ 39

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R20K
Admin Guide
1. Product Overview
1.1. Product Description
Akuvox R20K is a SIP-compliant, hands-free and video door phone.
It can be connected with Akuvox indoor monitors for remote access
controlling and monitoring. Users can communicate with isitors via
audio and video calls, and unlock the door if they need. Users can
also use RFID cards to unlock the door
1.2. Connector Introduction
Ethernet (POE): Ethernet (POE) connector which it can provide
both power and network connection.
12V/GND: External power supply terminal if POE connector is not
available.
WG_D0/WG_D1: Wiegand terminal.
Figure 1.1 Product Description
Figure 1.2-1 Connector Interface

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DOORA/B: Trigger signal input terminal.
RelayA/B (NO/NC/COM): Relay control terminal.
Note: The general door phone interface diagram is only for
reference.
Figure 1.2-2 General interface

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2. Daily Use
2.1. Make a Call
Press the SIP account or IP address and “Dial key” to make a call.
Management center call
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Users can make a speed dial to
management center by pressing “Management center key.”
2.2. Receive a Call
R20K will auto answer the incoming call by default. If users disable
auto answer function, they can press “Dial key” to answer the
incoming call.

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2.3. Unlock
2.3.1. Unlock by Public Pin Codes
Users can unlock doors by using predefined public pin code. Press
“#,” public pin code, “#” to unlock, and then users will hear “The
door is now opened.” If users press wrong public pin code, the
screen will show “Incorrect Code.” The default public pin code is
33333333. The default public pin code is 8 digits, and it can be
changed to 3 to 8 digits.
2.3.2. Unlock by Private Pin Codes
Users can unlock doors by using predefined private pin code. Press
“#,” private pin code, “#” to unlock, and then users will hear “The
door is now opened.” If users press wrong private pin code, the
screen will show “Incorrect Code.” The default private pin code is 8
digits, and it can be changed to 3 to 8 digits.

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2.3.3. Unlock by RFID Cards
Place the predefined user cards in RFID card reader to unlock.
Under normal conditions, R20K will announce “The door is now
opened.” If the card has not been registered, R20K will show
“Unauthorized.” Both 13.56MHz and 125KHz RFID cards are
supported on R20K.
2.3.4. Unlock by DTMF Codes
Users can press the predefined DTMF code from an answer unit to
remotely unlock the door during the call. Users will also hear “The
door is now opened.”

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3. Basic Features
3.1. Access the Website Setting
3.1.1. Obtain IP Address
R20K use DHCP IP by default. Press “*3258*” to and voice system
will enter IP announcement mode. In IP announcement mode, the
IP address will be announced.
3.1.2. Access the Device Website
Open a web browser, and access the corresponding IP address.
Enter the default user name and password to login. The default
administrator’s user name and password are shown below:
User Name: admin
Password: admin
Figure 3.2.2 Access the device website

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Note: The recommended browser is Google Chrome.
3.2. Password Modification
3.2.1. Modify the Device Admin Code
Go to Intercom – Basic to modify device admin code.
3.2.2. Modify the Web Password
Go to Security - Basic to modify password for webpage.
To modify password for “admin” or “user” account.
3.3. Phone Configuration
3.3.1. Language
Go to Phone - Time/Lang to select language for webpage.
Figure 3.3.3 Modify the web password
Figure 3.4.1 Language

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3.3.2. Time
NTP: To select local time zone for NTP server.
3.3.3. Network
DHCP Mode
In Website, go to Network - Basic.
R20K uses DHCP mode by default which will get IP address,
subnet mask, default gateway and DNS server address from DHCP
server automatically.
Static IP Mode
In Website, go to Network - Basic.
If select static IP, users should manually setup IP address, subnet
mask, default gateway and DNS server address. The figure right
shows static IP settings.
Figure 3.4.2 Time
Figure 3.4.3.1 DHCP mode
Figure 3.4.3.2 Static IP mode
Figure 3.3.2.1 Time

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3.3.4. Sound
Go to Phone - Voice to configure volume and upload tone file.
Mic Volume: To configure microphone volume.
Speaker Volume: To configure speaker volume.
Open Door Warning: Disable it, and users will not hear the prompt
voice when the door is opened.
RingBack Upload: To upload the ring back tone by users
themselves.
Opendoor Tone Upload: To up lo ad th e open door tone by users
themselves.
3.4. Intercom Call
3.4.1. Direct IP Call
Go to Phone - Call Feature to enable the direct IP call for door
phones first.
Figure 3.4.5 Sound
Figure 3.5.1 Direct IP call

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Press the IP address (like IP address 192.168.1.100, users need to
press “192*168*1*100”) and “Dial key” to make a direct IP call.
3.4.2. SIP Call
SIP calls which use SIP numbers to make or receive calls should be
supported by SIP server. Users need to register accounts and fill
SIP feature parameters before using it.
Go to Account - Basic to configure SIP account and SIP server for
door phones first.
3.4.3. SIP Account
Status: To display register result.
Display Name: To configure name sent to the other call party for
displaying.
Register Name: To enter extension number which users want and
the number is allocated by SIP server.
Figure 3.5.2.1 SIP account

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User Name: To enter user name of the extension.
Password: To enter password for the extension.
3.4.4. SIP Server 1&2
Server IP 1: To enter SIP server’s IP address or URL.
Server IP 2: To display and configure secondary SIP server
settings. This is for redundancy, if registering to primary SIP server
fails, the phone will go to secondary SIP server for registering.
Registration Period: The registration will expire after registration
period, and the phone will re-register automatically within
registration period.
3.4.5. Outbound Proxy Server
An outbound proxy server is used to receive all initiating request
messages and route them to the designated SIP server.
Figure 3.5.2.2 SIP server 1&2
Figure 3.5.2.3 Outbound proxy server

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3.4.6. Transport Type
To display and configure transport type for SIP message.
l UDP: UDP is an unreliable but very efficient transport layer
protocol.
l TCP: Reliable but less-efficient transport layer protocol.
l TLS: Secured and reliable transport layer protocol.
l DNS-SRV: DNS record for specifying the location of services.
3.4.7. NAT
To display and configure NAT settings.
l STUN: Short for session traversal utilities for NAT, a solution to
solve NAT issues.
Note: By default, NAT is disabled.
Press the a SIP account and “Dial key” to make a SIP call.
Figure 3.5.2.4 Transport type
Figure 3.5.2.5 NAT

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3.4.8. Speed Dial
Speed dial feature is used to call out 4 numbers at the same time.
Go to Intercom - Basic to configure first.
After setup the number which users need to call. Press “Manage
center key” (Manager Dial) to call.
3.4.9. Auto Answer
Go to Account - Advanced to enable auto answer feature for SIP
calls.
Go to Phone - Call Feature to enable auto answer feature for direct
IP calls.
Auto Answer Delay: To configure delay time before an incoming
call is automatically answered.
Auto Answer Mode: To set video or audio mode for auto answer
feature. It is video by default.
Then incoming calls will be answered automatically.
Figure 3.5.4 Speed dial
Figure 3.5.5-3 Auto answer options’ parameters
Figure 3.5.5-2 Auto answer for direct IP calls
Figure 3.5.5-1 Auto answer for sip calls