Akuvox R29 Series Service manual

Version: 4.0 | Date: Feb.2022

About This Manual
Thank you for choosing Akuvox R29 series door phone. This manual is
intended for the administrators who need to properly configure the door
phone. This manual applies to 29.30.2.907 version, and it provides all the
configurations for the functions and features of R29 series door phone.
Please visit Akuvox forum or consult technical support for any new
information or the latest firmwares.

Introduction of Icons and Symbols
Warning:
Always abide by this information in order to prevent the persons
from injury.
Caution:
Always abide by this information in order to prevent the damages to
the device.
Note:
Informative information and advice from the efficient use of the
device.

Related Documentation
You are advised to refer to the related documents for more technical
information via the link below:
https://knowledge.akuvox.com

Table of Contents
1. Product Overview....................................................................................................1
2. Change Log..............................................................................................................1
3. Model Differences...................................................................................................2
4. Introduction to Configuration Menu....................................................................5
5. Access the Device...................................................................................................8
6. Language and Time Setting................................................................................11
6.1. Language Setting...................................................................................... 11
6.1.1. Language Setting on the Device..................................................11
6.1.2. Language Setting on the Device Web Interface........................12
6.2. Time Setting............................................................................................... 12
6.2.1. Time Setting on the Device.......................................................... 13
6.2.2. Time Setting on the Device Web Interface.................................14
7. LED&LCD Setting..................................................................................................15
7.1. Infrared LED Setting on the Device.........................................................15
7.2. Infrared LED Setting on the Web Interface............................................16
7.3. LED Setting on Card Reader Area........................................................... 17
7.4. LCD Screen Brightness Setting............................................................... 18
7.5. LCD Heat Control....................................................................................... 19
7.6. LED White Light Setting............................................................................20
7.7. Screen Display configuration.................................................................. 20
7.7.1. Home Screen Display Setting...................................................... 21
7.7.2. Await Screen Setting..................................................................... 21
7.7.2.1. Await Screen Setting on the Device.................................22
7.7.2.2. Await Screen Setting on the Web Interface.................... 23

7.7.3. Upload Screen Saver..................................................................... 23
7.7.4. Upload Home Screen Background Pictures.............................. 25
7.7.5. Upload Background Picture in the Time-displaying Area....... 25
7.8. Upload Device Booting Image.................................................................26
7.9. Upload Device Logo.................................................................................. 27
7.10. Configuration for Scenario-based Screen Display Mode.................27
7.10.1. Building Mode Home Screen Configuration............................ 29
7.10.2. Villa Mode Home Screen Configuration...................................31
7.10.3. Alphanumeric Mode Home Screen Configuration..................32
7.11. Volume and Tone Configuration...........................................................34
7.11.1. Volume Configuration................................................................. 34
7.11.2. Open Door Tone Configuration..................................................36
7.11.3. Contact List Guiding Tone Configuration................................ 37
7.12. Upload Tones...........................................................................................37
8. Network Setting.................................................................................................... 39
8.1. Device Network Connection Setting.......................................................39
8.2. Device Local RTP configuration..............................................................41
8.3. Device Deployment in Network............................................................... 42
8.4. NAT Setting.................................................................................................43
8.5. LTE Wireless Connection Setting (Optional)......................................... 43
8.5.1. LTE Data Usage Control................................................................ 44
8.5.1.1. LTE Data Usage Check....................................................... 44
8.5.1.2. LTE Data Usage Configuration..........................................45
9. Intercom Call Configuration............................................................................... 47
9.1. IP call & IP Call Configuration................................................................. 47
9.2. SIP Call &SIP Call Configuration............................................................. 47
9.2.1. SIP Account Registration..............................................................48

9.2.2. SIP Call DND&Return Code Configuration................................. 49
9.2.3. SIP Server Configuration.............................................................. 50
9.2.4. Outbound Proxy Server configuration........................................ 51
9.2.5. Data Transmission Type Configuration......................................52
9.2.6. SIP Hacking Protection................................................................. 53
9.3. Dial Options Configuration...................................................................... 54
9.3.1. Quick Dial By number Replacement........................................... 54
9.3.2. Quick Dial Using Configured Dial Name.....................................56
9.3.3. Import/Export the Speed Dial Contacts..................................... 57
9.3.4. Speed Dial on the Home Screen.................................................. 57
9.4. Group Speed Dial.......................................................................................60
9.5. Dial Key Order............................................................................................ 61
9.6. Call Auto-answer Configuration............................................................. 61
9.7. Sequence Call Configuration................................................................... 62
9.8. Web Call Configuration.............................................................................63
9.9. Call Settings............................................................................................... 64
9.9.1. Maximum Call Duration Setting...................................................64
9.9.2. Maximum Dial Duration Setting.................................................. 64
9.9.3. Hang Up After Open Door............................................................. 65
9.9.4. Two-way Video Call....................................................................... 66
10. Audio& Video Codec Configuration for SIP Calls......................................... 67
10.1. Audio Codec Configuration................................................................... 67
10.2. Video Codec Configuration....................................................................68
11. Phone book Configuration................................................................................69
11.1. Phone book Configuration on the Device............................................69
11.2. Phone book Configuration on the Web Interface...............................71
11.2.1. Managing Contact Groups on the Web Interface................... 71

11.2.2. Contact Configuration on the Web Interface...........................72
11.2.2.1. Contact Management...................................................... 73
11.2.2.2. Contacts Import and Export on the Web Interface......74
11.2.2.3. Contact List Setting......................................................... 74
11.2.2.4. Contact List Display Setting........................................... 75
12. Door Access Control Configuration................................................................ 77
12.1. Relay Switch Setting...............................................................................77
12.2. Web Relay Setting................................................................................... 79
12.3. Door Access Schedule Management...................................................80
12.3.1. Manage Relay Schedule............................................................. 80
12.3.2. Configure Door Access Schedule..............................................80
12.3.3. Create Door Access Schedule on the Web Interface............. 81
12.4. Relay schedule.........................................................................................82
12.4.1. Create Door Access Schedule on the Device.......................... 82
12.4.2. Import and Export Door Access Schedule...............................83
12.4.3. Edit the Door Access Schedule..................................................83
12.4.3.1. Edit the Door Access Schedule on the Web Interface 83
12.4.3.2. Edit the Door Access Schedule on the Device............. 84
12.5. Door Unlock Configuration.................................................................... 85
12.5.1. Configure PIN Code for Door Unlock........................................ 85
12.5.2. Configure Public PIN code......................................................... 85
12.5.3. Configure Private PIN Code on the Device.............................. 87
12.5.4. Configure Private PIN Code on the Web Interface..................88
12.5.5. Configure Private PIN Access Mode.........................................90
12.6. Configure Facial Recognition for Door Unlock................................... 91
12.6.1. Configure Facial Recognition on the Device........................... 91
12.6.2. Configure Facial Recognition on Web Interface..................... 91

12.6.2.1. Basic Facial Recognition Configuration on the Web
Interface............................................................................................. 93
12.6.2.2. Facial Recognition Improvement................................... 94
12.7. Configuring RF Card for Door Unlock...................................................94
12.7.1. Configure RF Card on the Web Interface..................................95
12.7.2. Configure RF Card Code Format................................................96
12.7.3. IC/ID Card Control........................................................................97
12.7.4. NFC and Felica Card Setting...................................................... 97
12.8. Mifare/Defire Care Encryption.............................................................. 98
12.9. Access Authentication........................................................................... 98
12.10. Unlock by QR Code............................................................................... 99
12.10.1. Unlock by Bluetooth................................................................100
12.10.2. Unlock by HTTP Command on Web Browser..................... 101
12.10.3. Unlock by Exit Button on the Door........................................102
12.10.4. Unlock by Reception Icon...................................................... 103
12.10.5. Unlock by DTMF code.............................................................105
12.10.6. DTMF White List...................................................................... 105
12.10.7. Unlock by Voice Assistant..................................................... 106
12.10.8. Body Temperature Measurement for Door Access........... 108
12.10.8.1. Body Temperature Measurement Configuration.... 109
12.10.8.2. Ambient Temperature Configuration........................ 112
13. Security..............................................................................................................114
13.1. Tamper Alarm Setting.......................................................................... 114
13.1.1. Tamper Alarm Configuration on the Device.......................... 114
13.1.2. Tamper Alarm Configuration on the Web Interface............. 115
13.2. Lock Security......................................................................................... 115
13.3. Client Certificate Setting......................................................................116

13.3.1. Web Server Certificate.............................................................. 117
13.3.2. Client Certificate........................................................................ 117
13.4. Motion Detection.................................................................................. 118
13.4.1. Motion Detection Setting on the Device................................ 118
13.4.2. Motion Detection Setting on the Web Interface................... 119
13.5. Security Notification Setting...............................................................121
13.5.1. Email Notification Setting........................................................ 121
13.5.2. FTP Notification setting........................................................... 122
13.5.3. TFTP Notification Setting.........................................................123
13.5.4. SIP Call Notification.................................................................. 123
13.6. GDPR Setting......................................................................................... 123
13.7. Package Delivery Notification.............................................................124
13.8. Action URL............................................................................................. 124
14. Monitor and Image.......................................................................................... 126
14.1. Mjpeg Image Capturing....................................................................... 126
14.2. Live Stream............................................................................................ 126
14.3. RTSP Stream Monitoring..................................................................... 128
14.3.1. RTSP Basic Setting....................................................................128
14.3.2. RTSP Stream Setting.................................................................129
14.4. ONVIF......................................................................................................130
14.5. Door Phone Camera Exposure Adjustment......................................131
15. Logs....................................................................................................................133
15.1. Call Logs.................................................................................................133
15.2. Door Logs...............................................................................................134
16. Debug.................................................................................................................135
16.1. System Log for Debugging..................................................................135
16.2. PCAP for Debugging.............................................................................136