Akuvox R29 Series Service manual

Version: 4.0 | Date: Feb.2022

About This Manual
Thank you for choosing Akuvox R29 series door phone. This manual is
intended for the administrators who need to properly configure the door
phone. This manual applies to 29.30.2.907 version, and it provides all the
configurations for the functions and features of R29 series door phone.
Please visit Akuvox forum or consult technical support for any new
information or the latest firmwares.

Introduction of Icons and Symbols
Warning:
Always abide by this information in order to prevent the persons
from injury.
Caution:
Always abide by this information in order to prevent the damages to
the device.
Note:
Informative information and advice from the efficient use of the
device.

Related Documentation
You are advised to refer to the related documents for more technical
information via the link below:
https://knowledge.akuvox.com

Table of Contents
1. Product Overview....................................................................................................1
2. Change Log..............................................................................................................1
3. Model Differences...................................................................................................2
4. Introduction to Configuration Menu....................................................................5
5. Access the Device...................................................................................................8
6. Language and Time Setting................................................................................11
6.1. Language Setting...................................................................................... 11
6.1.1. Language Setting on the Device..................................................11
6.1.2. Language Setting on the Device Web Interface........................12
6.2. Time Setting............................................................................................... 12
6.2.1. Time Setting on the Device.......................................................... 13
6.2.2. Time Setting on the Device Web Interface.................................14
7. LED&LCD Setting..................................................................................................15
7.1. Infrared LED Setting on the Device.........................................................15
7.2. Infrared LED Setting on the Web Interface............................................16
7.3. LED Setting on Card Reader Area........................................................... 17
7.4. LCD Screen Brightness Setting............................................................... 18
7.5. LCD Heat Control....................................................................................... 19
7.6. LED White Light Setting............................................................................20
7.7. Screen Display configuration.................................................................. 20
7.7.1. Home Screen Display Setting...................................................... 21
7.7.2. Await Screen Setting..................................................................... 21
7.7.2.1. Await Screen Setting on the Device.................................22
7.7.2.2. Await Screen Setting on the Web Interface.................... 23

7.7.3. Upload Screen Saver..................................................................... 23
7.7.4. Upload Home Screen Background Pictures.............................. 25
7.7.5. Upload Background Picture in the Time-displaying Area....... 25
7.8. Upload Device Booting Image.................................................................26
7.9. Upload Device Logo.................................................................................. 27
7.10. Configuration for Scenario-based Screen Display Mode.................27
7.10.1. Building Mode Home Screen Configuration............................ 29
7.10.2. Villa Mode Home Screen Configuration...................................31
7.10.3. Alphanumeric Mode Home Screen Configuration..................32
7.11. Volume and Tone Configuration...........................................................34
7.11.1. Volume Configuration................................................................. 34
7.11.2. Open Door Tone Configuration..................................................36
7.11.3. Contact List Guiding Tone Configuration................................ 37
7.12. Upload Tones...........................................................................................37
8. Network Setting.................................................................................................... 39
8.1. Device Network Connection Setting.......................................................39
8.2. Device Local RTP configuration..............................................................41
8.3. Device Deployment in Network............................................................... 42
8.4. NAT Setting.................................................................................................43
8.5. LTE Wireless Connection Setting (Optional)......................................... 43
8.5.1. LTE Data Usage Control................................................................ 44
8.5.1.1. LTE Data Usage Check....................................................... 44
8.5.1.2. LTE Data Usage Configuration..........................................45
9. Intercom Call Configuration............................................................................... 47
9.1. IP call & IP Call Configuration................................................................. 47
9.2. SIP Call &SIP Call Configuration............................................................. 47
9.2.1. SIP Account Registration..............................................................48

9.2.2. SIP Call DND&Return Code Configuration................................. 49
9.2.3. SIP Server Configuration.............................................................. 50
9.2.4. Outbound Proxy Server configuration........................................ 51
9.2.5. Data Transmission Type Configuration......................................52
9.2.6. SIP Hacking Protection................................................................. 53
9.3. Dial Options Configuration...................................................................... 54
9.3.1. Quick Dial By number Replacement........................................... 54
9.3.2. Quick Dial Using Configured Dial Name.....................................56
9.3.3. Import/Export the Speed Dial Contacts..................................... 57
9.3.4. Speed Dial on the Home Screen.................................................. 57
9.4. Group Speed Dial.......................................................................................60
9.5. Dial Key Order............................................................................................ 61
9.6. Call Auto-answer Configuration............................................................. 61
9.7. Sequence Call Configuration................................................................... 62
9.8. Web Call Configuration.............................................................................63
9.9. Call Settings............................................................................................... 64
9.9.1. Maximum Call Duration Setting...................................................64
9.9.2. Maximum Dial Duration Setting.................................................. 64
9.9.3. Hang Up After Open Door............................................................. 65
9.9.4. Two-way Video Call....................................................................... 66
10. Audio& Video Codec Configuration for SIP Calls......................................... 67
10.1. Audio Codec Configuration................................................................... 67
10.2. Video Codec Configuration....................................................................68
11. Phone book Configuration................................................................................69
11.1. Phone book Configuration on the Device............................................69
11.2. Phone book Configuration on the Web Interface...............................71
11.2.1. Managing Contact Groups on the Web Interface................... 71

11.2.2. Contact Configuration on the Web Interface...........................72
11.2.2.1. Contact Management...................................................... 73
11.2.2.2. Contacts Import and Export on the Web Interface......74
11.2.2.3. Contact List Setting......................................................... 74
11.2.2.4. Contact List Display Setting........................................... 75
12. Door Access Control Configuration................................................................ 77
12.1. Relay Switch Setting...............................................................................77
12.2. Web Relay Setting................................................................................... 79
12.3. Door Access Schedule Management...................................................80
12.3.1. Manage Relay Schedule............................................................. 80
12.3.2. Configure Door Access Schedule..............................................80
12.3.3. Create Door Access Schedule on the Web Interface............. 81
12.4. Relay schedule.........................................................................................82
12.4.1. Create Door Access Schedule on the Device.......................... 82
12.4.2. Import and Export Door Access Schedule...............................83
12.4.3. Edit the Door Access Schedule..................................................83
12.4.3.1. Edit the Door Access Schedule on the Web Interface 83
12.4.3.2. Edit the Door Access Schedule on the Device............. 84
12.5. Door Unlock Configuration.................................................................... 85
12.5.1. Configure PIN Code for Door Unlock........................................ 85
12.5.2. Configure Public PIN code......................................................... 85
12.5.3. Configure Private PIN Code on the Device.............................. 87
12.5.4. Configure Private PIN Code on the Web Interface..................88
12.5.5. Configure Private PIN Access Mode.........................................90
12.6. Configure Facial Recognition for Door Unlock................................... 91
12.6.1. Configure Facial Recognition on the Device........................... 91
12.6.2. Configure Facial Recognition on Web Interface..................... 91

12.6.2.1. Basic Facial Recognition Configuration on the Web
Interface............................................................................................. 93
12.6.2.2. Facial Recognition Improvement................................... 94
12.7. Configuring RF Card for Door Unlock...................................................94
12.7.1. Configure RF Card on the Web Interface..................................95
12.7.2. Configure RF Card Code Format................................................96
12.7.3. IC/ID Card Control........................................................................97
12.7.4. NFC and Felica Card Setting...................................................... 97
12.8. Mifare/Defire Care Encryption.............................................................. 98
12.9. Access Authentication........................................................................... 98
12.10. Unlock by QR Code............................................................................... 99
12.10.1. Unlock by Bluetooth................................................................100
12.10.2. Unlock by HTTP Command on Web Browser..................... 101
12.10.3. Unlock by Exit Button on the Door........................................102
12.10.4. Unlock by Reception Icon...................................................... 103
12.10.5. Unlock by DTMF code.............................................................105
12.10.6. DTMF White List...................................................................... 105
12.10.7. Unlock by Voice Assistant..................................................... 106
12.10.8. Body Temperature Measurement for Door Access........... 108
12.10.8.1. Body Temperature Measurement Configuration.... 109
12.10.8.2. Ambient Temperature Configuration........................ 112
13. Security..............................................................................................................114
13.1. Tamper Alarm Setting.......................................................................... 114
13.1.1. Tamper Alarm Configuration on the Device.......................... 114
13.1.2. Tamper Alarm Configuration on the Web Interface............. 115
13.2. Lock Security......................................................................................... 115
13.3. Client Certificate Setting......................................................................116

13.3.1. Web Server Certificate.............................................................. 117
13.3.2. Client Certificate........................................................................ 117
13.4. Motion Detection.................................................................................. 118
13.4.1. Motion Detection Setting on the Device................................ 118
13.4.2. Motion Detection Setting on the Web Interface................... 119
13.5. Security Notification Setting...............................................................121
13.5.1. Email Notification Setting........................................................ 121
13.5.2. FTP Notification setting........................................................... 122
13.5.3. TFTP Notification Setting.........................................................123
13.5.4. SIP Call Notification.................................................................. 123
13.6. GDPR Setting......................................................................................... 123
13.7. Package Delivery Notification.............................................................124
13.8. Action URL............................................................................................. 124
14. Monitor and Image.......................................................................................... 126
14.1. Mjpeg Image Capturing....................................................................... 126
14.2. Live Stream............................................................................................ 126
14.3. RTSP Stream Monitoring..................................................................... 128
14.3.1. RTSP Basic Setting....................................................................128
14.3.2. RTSP Stream Setting.................................................................129
14.4. ONVIF......................................................................................................130
14.5. Door Phone Camera Exposure Adjustment......................................131
15. Logs....................................................................................................................133
15.1. Call Logs.................................................................................................133
15.2. Door Logs...............................................................................................134
16. Debug.................................................................................................................135
16.1. System Log for Debugging..................................................................135
16.2. PCAP for Debugging.............................................................................136

16.3. User Agent............................................................................................. 137
17. Password Modification................................................................................... 138
17.1. Modifying Device Setting Password..................................................138
17.2. Modifying Device Web Interface Password......................................139
18. Firmware Upgrade........................................................................................... 141
19. Backup...............................................................................................................142
20. Auto-provisioning via Configuration File.....................................................143
20.1. Provisioning Principle.......................................................................... 143
20.2. Configuration Files for Auto-provisioning........................................ 144
20.3. AutoP Schedule.....................................................................................145
20.4. DHCP Provisioning Configuration......................................................146
20.5. Static Provisioning Configuration...................................................... 148
20.6. TR069......................................................................................................151
21. Device Integration with Third Party Device................................................. 153
21.1. Integration via Wiegand.......................................................................153
21.2. Integration with Milestone.................................................................. 154
21.3. Integration via HTTP API..................................................................... 155
21.4. Lift Control Configuration....................................................................158
21.5. OSDP Setting......................................................................................... 160
21.6. KeyKing Setting.....................................................................................161
21.7. Akuvox EC32 Lift Controller.................................................................161
21.8. ZKT Lift Controller.................................................................................163
21.9. Mobile Community............................................................................... 163
22. System Reboot&Reset.................................................................................... 165
22.1. Reboot.................................................................................................... 165
22.1.1. Reboot on the device................................................................ 165
22.1.2. Reboot on the web interface....................................................165

22.2. Reset....................................................................................................... 166
22.2.1. Reset on the Device...................................................................166
22.2.2. Reset on the Device Web Interface.........................................167
23. Abbreviations....................................................................................................168
24. FAQ.....................................................................................................................170
25. Contact us......................................................................................................... 174

R29X Door Phone Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
1
1.Product Overview
Akuvox R29 series is an Android-based IP video door phone with a touch
screen. It incorporates audio and video communications, access control and
video surveillance. Its finely-tuned Android OS, Cloud and AI-based
communication technology allow featured customization to better suit your
operation habit. R29 series have multiple ports, such as RS485 and Wiegand
ports, can be used to easily integrate external digital systems, such as
access control system and fire alarm system, helping to create a holistic
control of building entrance and its surroundings and giving you a great
sense of security via a variety of access such as card, NFC, Bluetooth, QR
code and newly added voice control door access in an accompaniment with
body temperature measurement. R29 series door phone is applicable to
residential buildings, office buildings and their complex.

R29X Door Phone Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
1
2.Change Log
The change log will be updated here along with the changes in the new
software version.

R29X Door Phone Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
2
3.Model Differences
R29C
R29S
R29C-B
R29C-L
Model
&
Feature
Display
7”
7”
7”
7”
Touch
Screen
√
√
√
√
Button
X
X
X
X
Housing
Material
Aluminum
Aluminum
Aluminum
Aluminum
Relay In
3
3
3
3
Relay Out
3
3
3
3
Alarm In
X
X
X
X
RS485
√
√
√
√
PoE
√
√
√
X
Resolution
1280x800
1280x800
1280x800
1280x800
Brightness
450nits
450nits
450nits
450nits
RAM
2G
2G
2G
2G
ROM
16G
16G
16G
16G
Card Reader
13.56MHZ &
125KHZ
13.56MHZ &
125KHZ
13.56MHZ
& 125KHZ
13.56MHZ
& 125KHZ

R29X Door Phone Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
3
Wi-Fi
X
X
X
X
Bluetooth
√
X
√
√
IP Rating
IP65
IP65
IP65
IP65
Temperature
detection
X
X
√
X
Face
recognition
√
X
√
√
LTE
X
X
X
√
USB
X
X
X
X
External SD
card
X
X
X
X
Wall
Mounting
√
√
√
√
Flush
Mounting
√
√
√
√
Desk
Mounting
X
X
X
X
Wall
Mounting
Dimension
√
√
√
√
Wall
Mounting
Dimension
√
√
√
√
POE Standy
Power
7.8W
7.8W
7.8W
X
POE Full
Load
Consumptio
n
13W
12W
13W
X
Power
Adapter
6.6W
6.6W
6.6W
6.6W

R29X Door Phone Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
4
Standby
Power
Power
Adapter Full
Load
Consumptio
n
13W
12W
13W
16.6W
Color Option
Silver
Silver
Black
Silver

R29X Door Phone Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
5
4.Introduction to Configuration Menu
Status: this section gives you basic information such as product
information, Network Information, and account information, etc.
Intercom: this section covers Intercom call, LED& LCD setting, Relay,
input control, Live stream, RTSP, ONVIF, motion detection, card setting,
face recognition setting, tab&button display, camera, private PIN code,
RS485 connection, etc.
Account: this section concerns SIP account, SIP server, proxy server,
transport protocol type, audio&video codec, DTMF, session timer, etc.,
Network: this section mainly deals with DHCP&Static IP setting, RTP port
setting, and device deployment, etc.
Phone: this section includes Time&language, call feature, dial
management, data import&export, door log, web relay.
Phone book: this section involves Call log, phone book management.
Upgrade: this section covers Firmware upgrade, device reset&reboot,
configuration file auto-provisioning, PCAP.
Security: this section is for Password modification.

R29X Door Phone Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
6
Mode selection:
1. Discovery mode: it is a plug and play configuration mode. Akuvox devices
will configure themselves automatically when users power on the
devices and connect them to the network. It is a super time-saving mode
and it will greatly bring users convenience by reducing manual
operations. This mode requires no prior configurations previously by the
administrator.
2. Cloud mode: Akuvox Cloud is an all-in-one management system. Akuvox
Cloud is a mobile service that allows audio, video, remote access control
between smart phones and Akuvox intercoms. All configurations in the
device will be issued automatically from cloud. If users decide to use
Akuvox cloud, please contact Akuvox technical support, and they will
help you configure the related settings before using.
3. SDMC mode: SDMC (SIP Device Management Controller) is a simple and
comprehensive software for building management. It provides a
topography for a community while offering you a graphical configuration
interface for the door access, intercom, monitoring, alarm, etc. It is a
convenient tool for property managers to manage, operate and maintain
the community.
Tool selection
Akuvox has many configuration tools for you to set up devices more
conveniently. Here we list some common tools, please contact your
administrator to get the tool if you need them.
1. SDMC: SDMC is suitable for the management of Akuvox devices in large
communities, including access control, resident information, remote
device control, etc.

R29X Door Phone Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
7
2. Akuvox PC Manager: distribute all configuration items in batch on a LAN.
3. IP scanner: it is used to search Akuvox device IP addresses on a LAN.
4. FacePro: manage face data in batch for the door phone on a LAN.