Akuvox R49G Service manual

Version: 1.0 |Date: May.2021

About This Manual
.
Thank you for choosing the Akuvox R49 guard phone. This manual is intended for the
administrators who need to properly configure the R49 guard phone. This manual applies to the
49.30.5.xxx version, and it provides all the configurations for the functions and features of the
guard phone. Please visit the Akuvox forum or consult technical support for any new information
or the latest firmware

Introduction of Icons and Symbols
Warning:
Always abide by this information in order to prevent the persons
from injury.
Caution:
Always abide by this information in order to prevent damages to the
device.
Note:
Informative information and advice for the efficient use of the
device.
Tip:
Useful information for the quick and efficient use of the device.

Blue indicator Light Status
No.
Indicator Light Type
Indicator Light Status
1
Power Indicator Light
When the device is powered on the light will turn on .
When the device starts on normally, the light will be
on.
When the device is powered off, the light will turn off .
2
Network Connection
indicator light
When the device is powered on but is not connected to
the network, the light will be off.
When the the device is powered on and the network is
connected, the light will turn on immediately.
When the device network is disconnected, the light will
turn off. ( the light will be turn on when the network is
reconnected).
3
Call Indicator Light
When there is no missing call or unread messages
and the device is in stand-by status, the light will be
off.
When there is no missing call or unread messages
and the device is in receiving incoming calls status,
the light will be flickering.
when there is no missing call or unread messages and
the device is in dialing out status, the light will stay on.
when there is no missing call or unread messages and
the device is in dialing out status while receiving a
incoming call, the light will be flickering.
when there is no missing call or unread messages and
the device is in calling status, the light will stay on.
when there is missing call or unread messages and
the device is in calling status while receiving a
incoming call, the light will be flickering.
when there is missing call or unread messages and
the device is in stand-by status, the light will be
flickering.
when there is missing call or unread messages and
the device is in dialing out status, the light will be
flickering.
when there is missing call or unread messages and
the device is receiving an incoming call , the light will
be flickering.
when there is missing call or unread messages with
new missing calls and unread messages, the light will
be flickering.

Related Documentation
You are advised to refer to the related documents for more technical information via the link
below:
http://wiki.akuvox.com

R49G Guard Phone Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
Table of Contents
1. Product Overview....................................................................................................1
2. Connecting Akuvox Smartplus.............................................................................2
3. Network Setting...................................................................................................... 3
3.1. Device Network Status............................................................................... 3
3.2. Device Network Configuration...................................................................4
3.2.1. Configure Network Connection on the Device.............................5
3.3. Configure Network Connection on the Web Interface........................... 7
3.4. Configure Device WIFI Connection........................................................... 8
3.5. Local RTP Configuration............................................................................ 9
3.6. Device Bluetooth Configuration..............................................................10
3.7. Device VLAN Configuration..................................................................... 11
4. Access the Device Web Interface...................................................................... 14
5. Language and Time Setting................................................................................15
5.1. Language Setting...................................................................................... 15
5.1.1. Language Setting on the Device..................................................15
5.2. Time Setting...............................................................................................16
5.2.1. Time Setting on the Device.......................................................... 16
5.2.2. Time Setting on the Web Interface..............................................17
6. Screen Display Configuration.............................................................................19
6.1. LCD Screen Brightness Setting...............................................................19
6.2. Wallpaper Setting...................................................................................... 20
6.3. Sleep Mode Setting...................................................................................21
6.4. Font size Setting........................................................................................22
6.5. Home Screen Display Setting..................................................................23
6.6. Screen Lock Setting..................................................................................23
6.7. Screenshot Setting....................................................................................26
6.8. Screensaver Setting..................................................................................27
6.9. Large text Setting Screen Display.......................................................... 28
7. Sound and Volume Configuration..................................................................... 29
7.1. Sound and Volume Configuration on the Device................................. 29
7.1.1. Sound and Volume Configuration on the Web Interface......... 30
8. Call Configuration................................................................................................ 32
8.1. IP call and IP Call Configuration............................................................. 32
8.2. SIP Call and SIP Call Configuration........................................................32
8.2.1. SIP Account Registration..............................................................33
8.2.2. SIP Server Configuration.............................................................. 34
8.3. Data Transmission Type Configuration.................................................35
8.4. Call Setting................................................................................................. 36
8.4.1. Call Auto-answer Configuration..................................................36

R49G Guard Phone Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
8.4.2. Enable SIP-hacking Prevention .................................................. 38
8.5. Emergency Call Setting............................................................................ 39
8.5.1. SOS Number Setting......................................................................39
8.6. Call Forwarding Setting............................................................................ 40
8.6.1. Call Forwarding Configuration on the Device............................40
8.6.2. Call Forwarding Configuration on the Web Interface...............41
8.7. Quick Dial By Number Replacement...................................................... 42
8.8. Area Code................................................................................................... 44
8.8.1. Dial Now.......................................................................................... 44
9. Intercom Message................................................................................................46
10. Audio& Video Configuration.............................................................................48
10.1. Audio Codec Configuration................................................................... 48
10.2. CNG configuration.................................................................................. 49
10.3. VAD configuration...................................................................................50
10.4. AGC configuration...................................................................................51
10.5. Net EQ Configuration..............................................................................52
10.6. Video Codec Configuration for SIP calls............................................. 52
10.7. Video Codec Configuration for IP direct calls.................................... 53
10.8. Media Feedback...................................................................................... 54
10.9. H264 Setting............................................................................................ 55
10.10. Other Video Parameters...................................................................... 56
11. Door Access control.......................................................................................... 57
11.1. Give Access Permission........................................................................ 57
12. Security................................................................................................................58
12.1. Monitor Setting........................................................................................58
12.2. Alarm.........................................................................................................59
12.3. Voice Encryption..................................................................................... 60
13. Application.......................................................................................................... 61
13.1. Calendar................................................................................................... 61
13.2. Camera......................................................................................................62
13.3. Gallery....................................................................................................... 63
13.4. Music.........................................................................................................64
13.5. Video......................................................................................................... 64
13.6. Explorer.....................................................................................................65
13.7. Calculator................................................................................................. 66
14. Call Log................................................................................................................ 67
15. Firmware Upgrade..............................................................................................68
16. Backup................................................................................................................. 69
17. Auto-provisioning.............................................................................................. 70
17.1. Provisioning Principle............................................................................ 70
17.2. Introduction to the Configuration Files for Auto-Provisioning........71
17.3. Autop Schedule....................................................................................... 71
17.4. DHCP Provisioning Configuration........................................................ 72
17.5. Static Provisioning Configuration........................................................ 75

R49G Guard Phone Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
18. Debug................................................................................................................... 77
18.1. System Log for Debugging....................................................................77
18.2. PCAP for Debugging...............................................................................78
18.3. User Agent................................................................................................79
19. Password Modification..................................................................................... 80
19.1. Modify Device Web Interface Password..............................................80
19.2. Configure Web Interface Automatic Log-out..................................... 80
20. System Reboot&Reset...................................................................................... 82
20.1. Reboot.......................................................................................................82
20.2. Reset......................................................................................................... 83
20.2.1. Reset on the web interface........................................................ 83
20.2.2. Reset on the device..................................................................... 83
21. Abbreviations......................................................................................................85
22. FAQ....................................................................................................................... 87
23. Contact US.......................................................................................................... 88

R49G Guard Phone Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
1
1.Product Overview
The cloud-based R49G guard phone can be deployed and maintained on the
SmartPlus platform along with Akuvox door phones, indoor monitors,
SmartPlus app that are incorporated with the guard phone as a whole in the
community management. With the R49G guard phone, you will be able to
build up the connection with door phone , indoor monitors, Smartplus app in
terms of making intercom calls, monitoring door phones, dealing with alarms
triggered by the indoor monitors in a community, and receiving SOS
messages. More over, R49G allows you to send notifications to the door
phones and SmartPlus apps, to create your local contact in the devices, and
to set up monitoring locally.

R49G Guard Phone Administrator Guide
AKUVOX SMART INTERCOM www.akuvox.com
2
2.Connecting Akuvox Smartplus
Akuvox R49 guard phone is connected to the Akuvox smartPlus platform for
the cloud based management in terms of guard phone deployment, remote
device configuration, device data transmission type, SIP account information,
and time zone etc. And all these settings will be synchronized to the guard
phone, prioritizing over the manual settings you conducted on the device. So
before using it, please make sure it is already connected with Akuvox
SmartPlus. If not, please consult your distributor or Akuvox technical team
for help.