Akuvox SP-R5xP Service manual

7/25/2014
AKUVOX NETWORK CO., LTD.

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 1of 221
Copyright
Copyright © 2014 AKUVOX NETWORK CO., LTD.
Copyright © 2014 AKUVOX NETWORK CO., LTD.. All rights reserved. No parts of this publication
may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording, or otherwise, for any purpose, without the express written permission
of AKUVOX NETWORK CO., LTD. Under the law, reproducing includes translating into another
language or format.
When this publication is made available on media, AKUVOX NETWORK CO., LTD. gives its consent
to downloading and printing copies of the content provided in this file only for private use but
not for redistribution. No parts of this publication may be subject to alteration, modification or
commercial use. AKUVOX NETWORK CO., LTD. will not be liable for any damages arising from use
of an illegally modified or altered publication.
Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR
THEIR APPLICATION OF PRODUCTS.
AKUVOX NETWORK CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. AKUVOX NETWORK CO., LTD. shall not be liable for errors
contained herein nor for incidental or consequential damages in connection with the furnishing,
performance, or use of this guide.

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 2of 221
About This Guide
This guide is intended for administrators who need to properly configure, customize, manage,
and troubleshoot the IP phone system rather than end-users. It provides details on the
functionality and configuration of IP phones.
Many of the features described in this guide involve network settings, which could affect the
IP phone’s performance in the network. So an understanding of IP networking and a prior
knowledge of IP telephony concepts are necessary.
Documentations
This guide covers SP-R50P, SP-R52P, SP-R53P, SP-R59P IP phones. The following related
documents are available:
Quick Installation Guides, which describe how to assemble IP phones.
Quick Reference Guides, which describe the most basic features available on IP phones.
User Manual, which describe the basic and advanced features available on IP phones.
Auto Provisioning Guide, which describes how to provision IP phones using the
configuration files.
<r0000000000xx>.conf/<MAC>.conf template configuration files.
Broadsoft Partner Configuration Guide, which describes how to configure BroadSoft
features on the BroadWorks web portal and IP phones.
For support or service, please contact your Akuvox reseller or contact Akuvox Technical support
at [e-mail]
In This Guide
The information detailed in this guide is applicable to firmware version 2 or higher. The
firmware format is like xx.xx.xx.xx.rom. The third xx from left must be greater than or equal to
2 (e.g., the firmware version of SP-R53P IP phone: 53.0.2.5.rom). This administrator guide
includes the following chapters:
Chapter 1, “Product Overview”describes the SIP components and SIP IP phones.
Chapter 2, “Getting Started”describes how to install and connect IP phones and the
configuration methods.
Chapter 3, “Configuring Basic Features”describes how to configure the basic features on

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 3of 221
IP phones.
Chapter 4, “Configuring Advanced Features”describes how to configure the advanced
features on IP phones.
Chapter 5, “Configuring Audio Features”describes how to configure the audio features on
IP phones.
Chapter 6, “Configuring Security Features”describes how to configure the security
features on IP phones.
Chapter 7, “Upgrading Firmware”describes how to upgrade firmware of IP phones.
Chapter 8, “Resource Files”describes the resource files that can be downloaded by IP
phones.
Chapter 9, “Troubleshooting”describes how to troubleshoot IP phones and provides
some common troubleshooting solutions.
Chapter 10, “Appendix”reference information about IP phones and the sample
configuration files.

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 4of 221
Table of Contents
Product Overview...................................................................................... 8
VoIP Principle.............................................................................................................................. 8
SIP Components.......................................................................................................................... 9
SIP IP Phone Models................................................................................................................. 10
Physical Features of IP Phones..........................................................................................12
Key Features of IP Phones.................................................................................................15
Getting Started.........................................................................................18
Connecting the IP Phones......................................................................................................... 18
Initialization Process Overview................................................................................................. 24
Verifying Startup....................................................................................................................... 25
Reading Icons............................................................................................................................ 27
Configuration Methods............................................................................................................. 27
Phone User Interface........................................................................................................ 28
Web User Interface........................................................................................................... 28
Configuration Files............................................................................................................ 28
Configuring Basic Network Parameters.................................................................................... 29
DHCP..................................................................................................................................30
Configuring Network Parameters Manually..................................................................... 31
PPPoE.................................................................................................................................33
Transmission Methods of the Internet Port and PC Port................................................. 35
Configuring PC Port Mode................................................................................................ 36
Upgrading Firmware..................................................................................................................37
Configuring Basic features..................................................................... 48
LED Indicator............................................................................................................................. 49
Power Indicator LED..........................................................................................................49
Line Key Indicator LED.......................................................................................................49
Backlight.................................................................................................................................... 50
Administrator Password............................................................................................................52
Keypad Lock...............................................................................................................................53
Time and Date........................................................................................................................... 54
Language................................................................................................................................... 60
Soft key Layout.......................................................................................................................... 61
Key as Send................................................................................................................................64
Dial Plan.....................................................................................................................................65

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 5of 221
Replace Rule......................................................................................................................65
Dial now.............................................................................................................................66
Area Code.......................................................................................................................... 67
Hotline....................................................................................................................................... 68
Local Phonebook....................................................................................................................... 70
Call Log...................................................................................................................................... 72
Missed Call Log..........................................................................................................................73
Call Waiting............................................................................................................................... 74
Auto Redial(aa)..........................................................................................................................75
Auto Answer..............................................................................................................................76
Anonymous Call.........................................................................................................................77
Anonymous Call Rejection........................................................................................................ 78
Do Not Disturb.......................................................................................................................... 79
Return Code When Refuse........................................................................................................81
Early Media................................................................................................................................81
Session Timer............................................................................................................................ 82
Call Forward.............................................................................................................................. 83
Call Transfer...............................................................................................................................85
3-Way Conference.....................................................................................................................85
Call Pickup................................................................................................................................. 86
Group Pickup............................................................................................................................. 88
Call Return................................................................................................................................. 89
Call Park.....................................................................................................................................91
DTMF......................................................................................................................................... 92
Intercom.................................................................................................................................... 94
Configuring Advanced Features............................................................ 97
Distinctive ring tones................................................................................................................ 97
Tones....................................................................................................................................... 101
Remote Phone Book............................................................................................................... 103
LDAP........................................................................................................................................ 104
Busy Lamp Field.......................................................................................................................106
Automatic Call Distribution.....................................................................................................109
Message Waiting Indicator..................................................................................................... 111
Call Recording..........................................................................................................................112
Hot Desking............................................................................................................................. 114
Action URL............................................................................................................................... 116
Action URI................................................................................................................................119
SIP and Akuvox IP Phones....................................................................................................... 121
LLDP......................................................................................................................................... 126
VLAN........................................................................................................................................ 127
VPN.......................................................................................................................................... 130
Quality of Service.................................................................................................................... 131

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 6of 221
Network Address Translation..................................................................................................133
802.1X......................................................................................................................................134
TR069 Device Management....................................................................................................135
Configuring Audio Features.................................................................137
Audio Codecs...........................................................................................................................137
Acoustic Clarity Technology.................................................................................................... 140
Configuring Security Features.............................................................145
Transport Layer Security......................................................................................................... 145
Secure Real-Time Transport Protocol..................................................................................... 148
Resource Files.........................................................................................149
Local Contact File.................................................................................................................... 150
Remote XML Phone Book....................................................................................................... 152
Troubleshooting..................................................................................... 154
Viewing Log Files..................................................................................................................... 154
Capturing Packets....................................................................................................................156
Getting Information from Status Indicators........................................................................... 157
Analyzing Configuration File................................................................................................... 157
Troubleshooting Solutions.................................................................... 158
Why is the LCD screen blank?................................................................................................. 158
Why doesn’t the IP phone get an IP address?........................................................................158
How do I find the basic information of the IP phone?........................................................... 158
Why doesn’t the IP phone upgrade firmware successfully?.................................................. 158
Why doesn’t the IP phone display time and date correctly?................................................. 159
Why do I get poor sound quality during a call?......................................................................159
What is the difference between a remote phone book and a local phone book?................ 159
What is the difference among user name, register name and display name?...................... 160
How to increase or decrease the volume?............................................................................. 160
What will happen if I connect both PoE cable and power adapter? Which has the higher
priority?................................................................................................................................... 160
What is auto provisioning?..................................................................................................... 160
What is PnP?........................................................................................................................... 160
Why doesn’t the IP phone update the configuration?...........................................................161
What do “on code” and “off code” mean?.............................................................................161
How to solve the IP conflict problem?....................................................................................161
How to reset the IP phone to factory configurations?........................................................... 161

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 7of 221
How to restore the administrator password?........................................................................ 162
What are the main differences among SP-R50P, SP-R52P, SP-R53P, and SP-R59P?...............162
Appendix.................................................................................................163
Appendix A: Glossary.............................................................................................................. 163
Appendix B: Time Zones..........................................................................................................165
Appendix C: Configuration Parameters.................................................................................. 168
Setting Parameters in Configuration Files...................................................................... 168
Basic and advanced parameters..................................................................................... 169
Appendix D: Sample Configuration File.................................................................................. 188

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 8of 221
Product Overview
In this session, SIP IP phone models, including physical features and key features, will be
described.
SIP IP Phone Models
VoIP, voice over IP, is a methodology and group of technologies for the delivery of voice
communications and multimedia sessions over Internet Protocol (IP) networks, such as the
Internet. SIP, Session Initiation Protocol, is a signaling communications protocol, widely
used for controlling multimedia communication sessions such as voice and video calls over
Internet Protocol (IP) networks.
IP phones are the terminal devices in the overall network topology. It is designed for
information workers, workers in shared workspace settings, such as front desk and call
center staffs. In order to fulfill every customer’s need, and it supports multi-languages
with variety of calling features including call waiting, call forwarding, call transfer, call
on hold, 3-way conference, direct IP call, hot desking and etc. IP phones also support
advanced functionalities, including LDAP, Busy Lamp Field, and LLDP (not applicable to
R50P).
The following IP phone models are described:
SP-R50P
SP-R52P
SP-R53P
SP-R59P
IP phones comply with the SIP standard (RFC 3261, RFC2543), and they can only be used
within a network that supports this model of phone.

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 9of 221
In order to successfully operate the IP phones, the following requirement must be meet:
A working IP network
Configured routers for VoIP
Configured VoIP Gateways for SIP
The latest firmware running on IP phones
An active call server

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 10 of 221
Physical Features of IP Phones
This section lists the available physical features of IP phones.
SP-R50P
Physical Features:
DSPG Chipset
2.3‘’ 132*64 Graphical LCD with Backlight
31 Keys (with 4 Soft Keys 10 Programmable keys)
RJ9 Handset Jack and Headset Jack
2 RJ45 10/100M Ethernet Jacks
Wall Mount
AC Power Adapter: Input: AC 100-240V; Output: DC 5V/1A
PoE: IEEE 802.3af
GiftboxSize:197*195*100 (mm),weight:0.8 kg

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 11 of 221
SP-R52P
Physical Features:
Audiocodes Chipset
2.3‘’ 132*64 Graphical LCD with Backlight
34 Keys (with 4 Soft Keys)
4 LED Lights (1 Power Light, 2 Account Lights and 1 Voice Mail Light)
RJ9 Handset Jack and Headset Jack
2 RJ45 10/100M Ethernet Jacks
Wall Mount
AC Power Adapter: Input: AC 100-240V; Output: DC 5V/1A
PoE: IEEE 802.3af
GiftboxSize:202*239.5*102.5 (mm),weight: 1.19 kg

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 12 of 221
SP-R53P
Physical Features:
Audiocodes Chipset
2.9‘’ 132*64 Graphical LCD with Backlight
35 Keys (with 4 Soft Keys)
5 LED Lights (1 Power Light, 3 Account Lights and 1 Voice Mail Light)
RJ9 Handset Jack and Headset Jack
2 RJ45 10/100M Ethernet Jacks
Wall Mount
AC Power Adapter: Input: AC 100-240V; Output: DC 5V/1A
PoE: IEEE 802.3af
GiftboxSize:202*239.5*102.5 (mm),weight: 1.19 kg

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 13 of 221
SP-R59P
Physical Features:
Audiocodes Chipset
4.3‘’ 480*272 Graphical LCD with Backlight, 4-bit Graylevel
49 Keys (with 4 Soft Keys)
19 LED Lights (1 Power Light, 7 Account Lights, 1 Voice Mail Light and 10 extended key
color indicators)
RJ9 Handset Jack and Headset Jack
2 RJ45 10/100M Ethernet Jacks
Wall Mount
AC Power Adapter: Input: AC 100-240V; Output: DC 5V/1A
POE: IEEE 802.3af
RJ six expansion socket
GiftboxSize:285.5*224*96.2 (mm),weight: 1.23kg
Key Features of IP Phones
In addition to physical features introduced above, IP phones also support the following key
features when running the latest firmware:
Phone Features

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 14 of 221
Call Options: call waiting, call hold, call mute, call forward, call transfer, call pickup,
conference.
Basic Features: DND, keypad lock, auto redial, dial plan, hotline, auto answer.
Advanced Features: BLF, server redundancy, distinctive ring tones, remote phone book,
802.1X authentication. (BLF and 802.1X authentication not applicable to SP-R50P IP
Phone)
Codecs and Voice Features
Wideband codec: G.722
Narrowband codec:G.723, G.726, G.729
VAD, CNG
Full-duplex speakerphone
Network Features
SIP v1 (RFC2543), v2 (RFC3261)
NAT Traversal: STUN mode
DTMF: INBAND, RFC2833, SIP INFO
Proxy mode
IP assignment: Static/DHCP/PPPoE
VLAN assignment: LLDP/Static/DHCP
Bridge/Router mode for PC port (Router mode is not applicable to R50P IP Phones)
TFTP/FTP/HTTP/HTTPS Protocols

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 15 of 221
HTTP/HTTPS Web Server for Management
Management
FTP/TFTP/HTTP/HTTPS/PnP auto-provision
Configuration: browser/phone/auto-provision
Direct IP call without SIP proxy
Dial number via SIP server
Dial URL via SIP server
TR-069
Security
HTTPS (server/client)
SRTP (RFC3711)
Transport Layer Security (TLS)
VLAN (802.1q), QoS (QoS is not applicable to SP-R50P IP Phone)
Keypad lock for personal privacy protection
Admin. configuration mode

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 16 of 221
Getting Started
This chapter provides basic information and installation instructions of IP phones.
Connecting the IP Phones
This section introduces items in the package, and how to install IP phones with components
in packaging contents.
Packaging Contents
Assembling the Phone
Startup
1) Packaging Contents
The following items are included in your package. If you find anything missing, contact
your system administrator.

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 17 of 221
SP-R50P
SP-R52P
SP-R53P
SP-R59P

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 18 of 221
2) Assembling the Phone
SP-R50P
1. Attach the stand, as shown below:
2. Connect the handset and optional headset, as shown below:
3. Connect the network and power, as shown below:

Administrator’s Guide for Akuvox SP-R5xP IP Phones
Akuvox Proprietary and Confidential. Copyright © 2014 Akuvox network Co., Ltd..
Page 19 of 221
SP-R52P
1. Attach the stand, as shown below:
2. Connect the handset and optional headset, as shown below:
3. Connect the network and power, as shown below: