Akuvox SP-R52P User manual

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SP-R52P IP Phone User Manual
12/05/2014

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Contents
1. Overview........................................................................................ 5
1.1. Introduction...............................................................................................5
1.2. Features.....................................................................................................6
1.3. Keypad....................................................................................................... 8
1.4. Icons introduction................................................................................... 11
2. Installation...................................................................................12
2.1. Check package contents.......................................................................... 12
2.2. Connection diagram................................................................................ 12
2.3. Installation Steps..................................................................................... 13
3. Functions......................................................................................14
3.1. Make a call...............................................................................................14
3.1.1. Call devices....................................................................................... 14
3.1.2. Call Methods.................................................................................... 14
3.2. Answer a call........................................................................................... 14
3.3. Mute........................................................................................................ 15
3.4. Call Hold/Resume....................................................................................15
3.5. Do Not Disturbed (DND)..........................................................................15
3.6. Call Waiting............................................................................................. 15
3.7. Call Forward............................................................................................ 16
3.8. Call Transfer............................................................................................. 16
3.8.1. Blind Transfer....................................................................................16
3.8.2. Consultation Transfer....................................................................... 17
3.9. Conference.............................................................................................. 17
3.9.1. Create Local Conference.................................................................. 17
3.9.2. Make two lines talking attend conference....................................... 18
3.10. Call Park...................................................................................................18
3.11. Pickup...................................................................................................... 19
3.11.1. Specified Pickup............................................................................... 19
3.11.2. Group Pickup.................................................................................... 19
3.12. Speed Dial................................................................................................19
3.13. Auto-redial.............................................................................................. 20
3.14. Hot line.................................................................................................... 20
3.15. Intercom.................................................................................................. 20
3.16. HotDesking.............................................................................................. 21
3.16.1. Set the HotDesking Key.................................................................... 21
3.16.2. HotDesking Feature..........................................................................21
3.17. XML Browser........................................................................................... 22

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3.18. Call Recording..........................................................................................22
3.19. Keypad Lock.............................................................................................22
3.20. Busy Lamp Field (BLF)..............................................................................23
3.21. BLFListCode............................................................................................. 23
3.22. Automatic Call Distribution(ACD)............................................................24
3.23. Hoteling................................................................................................... 24
3.24. Application.............................................................................................. 25
3.24.1. Text Message.................................................................................... 25
3.24.2. Voice Message..................................................................................27
4. Settings........................................................................................ 30
4.1. Basic Settings...........................................................................................30
4.1.1. Language.......................................................................................... 30
4.1.2. Date & Time......................................................................................30
4.1.3. Backlight........................................................................................... 31
4.1.4. Password Setting.............................................................................. 31
4.2. Sound Settings.........................................................................................31
4.2.1. Phone Volume.................................................................................. 31
4.2.2. Ring Tones........................................................................................ 32
4.3. Phone Book............................................................................................. 32
4.3.1. Local Phone Book............................................................................. 32
4.3.2. Blacklists........................................................................................... 33
4.3.3. Remote Phone Book.........................................................................33
4.4. History Management.............................................................................. 34
4.5. System Customizations............................................................................34
4.5.1. Programmable keys.......................................................................... 34
4.5.2. SIP Account management................................................................ 34
4.6. Basic Network Settings............................................................................35
4.6.1. DHCP Mode...................................................................................... 35
4.6.2. Static IP Mode.................................................................................. 36
4.6.3. PPPoE Mode..................................................................................... 36
4.6.4. Configure PC Port Mode...................................................................36
4.6.5. Configure VLAN................................................................................ 36
4.7. WebServer...............................................................................................37
4.8. Reset to Factory.......................................................................................37
4.9. Reboot..................................................................................................... 37
5. WEB Interface.............................................................................. 39
5.1. Status->Basic........................................................................................... 39
5.2. Account->Basic........................................................................................ 41
5.3. Account->Advanced................................................................................ 42
5.4. Network->Basic....................................................................................... 46
5.5. Network->Advanced................................................................................47
5.6. Phone ->Time/Lang................................................................................. 50

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5.7. Phone->Preference..................................................................................51
5.8. Phone->Call Feature................................................................................ 52
5.9. Phone->Voice.......................................................................................... 56
5.10. Phone->Key/Display................................................................................ 57
5.11. Phone->Ring tones.................................................................................. 59
5.12. Phone->Tones..........................................................................................60
5.13. Phone->Dial Plan->Replace Rule............................................................. 61
5.14. Phone ->Dial Plan->Dial Now.................................................................. 61
5.15. Phone –>Action URL................................................................................62
5.16. PhoneBook->Local Phone Book.............................................................. 65
5.17. Phone Book->Remote Phone Book......................................................... 66
5.18. Phone Book->Call log.............................................................................. 67
5.19. Phone Book->LDAP..................................................................................68
5.20. Phone Book->BroadSoft.......................................................................... 69
5.21. Upgrade->Basic....................................................................................... 70
5.22. Upgrade->Advanced................................................................................71
5.23. Security->Basic........................................................................................ 73
5.24. Security->Advanced................................................................................ 73
6. Troubleshooting.......................................................................... 75
7. Appendix : Time Zones................................................................ 76

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1. Overview
1.1. Introduction
The Akuvox SP-R52P is a featured 2-line IP phone with full duplex hands-free
speakerphone. It can be directly connected to an Internet Telephony Service
Provider or to an IP PBX.
Based on the SIP standard, the Akuvox SP-R52P has been tested to ensure
comprehensive interoperability with equipment from VoIP infrastructure leaders
enabling service providers to quickly roll-out competitive, feature rich services to
their customers.
Akuvox SP-R52P is very easy to understand, configure, and deploy. The web interface
is designed to provide a clean and user-friendly configuration window so that users
won’t get lost in complicated menus and maintenance.

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1.2. Features
Highlights
HD Voice
Up to 2 SIP Accounts
2.3‘’ 132x64 Graphical LCD with Backlight
Support 3-way Conference
Support PoE
Full Compatible with Asterisk, BroadSoft Platform
Phone Features
2 Lines(support 2 SIP accounts)
Support Call Waiting, Call Forwarding, Call Transfer
Call on Hold, Mute, Auto-answer, Redial, DND
Local 3-Way Conference
Volume adjustable, Ring tones Selectable
Speed Dial, Hotline
Daylight Saving Time
Network Packet Capture
Country Ringtone Signal
Direct IP call
Auto Redial, Call Return
Dial Plan
XML Browser
Hot Desking
Keypad Lock
Action URL/URI
Phonebook (500 groups), Blacklist (100 groups), call logs (100 entries)
5 Remote Phone Book URL supported
LDAP
Multi-Language Support
IP-PBX Feature
SMS, Voicemail, MWI Message Notification
Music on hold, Intercom
BLF(Busy Lamp Field)

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Call Pickup, Group Call Pickup
Call Recording
Anonymous Call, Anonymous Call Rejection
Network Features
SIP V1(RFC2543), V2(RFC3261)
Static IP/DHCP for IP configuration
3 DTMF modes: In-Band, RFC2833, SIP INFO
HTTP/HTTPS Web Server for Management
NTP for Auto Time Setting
TFTP/FTP/HTTP/HTTPS Protocols
802.1Q VLAN
Administration Features
Auto provisioning using FTP/TFTP/HTTP/HTTPS/PnP
Dial through IP PBX Using Phone Number
Dial through IP PBX Using URL Address
Configuration Managements with Web, keypad on the phone, and Auto
Provisioning
SNMP
TR069
Security Features
Support HTTPS (SSL)
Support SRTP for Voice Data Encryption
Support Login for Administration
SIP Over TLS

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1.3. Keypad
Keypad, LED, and function key definitions
Keypad Description
Key Key name Function Description
Navigation Assists you in selecting an item that you want to process
under the menu by pressing the Up, Down, Right or Left
key. Press the center key to save.
Soft Keys 1/2/
3/4
Key combination includes functions such as
History/Favorites/Redial/CallReturn/HotDesking/XML
Browser/DND/Menu/MSG/Status/Book/FWD/PickUp/Gr
oup PickUp/Intercom/Speed Dial/and so on.
Line Keys 1/ 2 Key combination includes functions such as

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History/Favorites/Redial/Account/ACD/BLF/BLFList/CallR
eturn/HotDesking/Record/XML Browser/DTMF/DND/
Menu/MSG/Status/Book/Fwd/PickUp/Group
PickUp/Intercom/Speed Dial/and so on.
Home Back to the Home page
Book View Local Phone Book/Blacklist/Remote Phone Book
Headset Use the headset to call out or call in
Forward Forward the call to the third part
Redial View the Missed Calls, Incoming Calls and Dialed Calls.
Mute Press this key in calling mode and you can hear the other
side, but the other side cannot hear you.
Volume -/+ Turn down or turn up the volume by pressing the “-“ key
or the “+” key.
Handfree Make the phone into hands-free mode.
Digital
keyboard
Inputting the phone number or DTMF.
Indicator light Blinking light indicates there is an incoming call.
Voice Message Voice Message view

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Rear view and panel descriptions
Port Port name Description
Power switch Input: 5V DC 1.2A
Internet 10/100M Connect it to Network
PC 10/100M Connect it to PC
Handset Port type: RJ-9 connector
Headset Port type: RJ-9 connector

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1.4. Icons introduction

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2. Installation
2.1. Check package contents
Please refer to the package list below to check the completeness of package
Name Quantity
SIP IP Phone unit 1
handset 1
RJ-9 Cable 1
Power Adapter 1
RJ-45 Cable 1
Stand 1
Quick installation guide 1
2.2. Connection diagram

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2.3. Installation Steps
Step 1 – Connect the power
Connect the provided power adapter to the Power port and plug the adapter into an
available power outlet. The LCD will display “Initializing, Please Wait…”
-------------------------------------------------------------------------------------------------------
Note1: Never use a power adapter other than the one provided with Akuvox SP-R52P
Note2: Only Internet port supports POE.
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Step 2 – Connect to the Internet
Connect one end of the RJ-45 Ethernet cable to the Internet port at the back of the
Akuvox SP-R52P and the other end to wall network jack.
Step 3 – Connect the computer
Connect one end of the RJ-45 Ethernet cable to the PC port at the back of the Akuvox
SP-R52P and the other end to the Ethernet port on your computer.
Step 4 – Configure the device
Launch the web browser on your computer, and enter the IP address of the phone
into the address bar. The login screen will appear if the address is correct. Enter the
user name and password to log into the web console.
NOTE: Each phone has its own IP address, you can check it by press the OK key on
the keyboard when the phone is idle.

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3.Functions
3.1. Make a call
3.1.1. Call devices
User can make a phone call via the following methods：
1. Pick up the handset, icon will be shown on the idle screen.
2. Press the Handfree key, icon will be shown on the idle screen.
3. Press the Headset key if the headset is connected to the Headset Port in advance.
The icon will be shown on the idle screen.
User can also dial the number first, and then choose the method user will use to
speak to the other party.
3.1.2. Call Methods
User can press an available line key if there is more than one account, then
1. Dial the number User wants to call.
2. Press History softkey. Use the navigation keys to highlight User choice (press
Left/Right key to choose Missed Calls, Incoming Calls and Outgoing Calls.
3. Press the Redial key twice to call the last number called or press Redial key to
enter All Calls interface to choose the number to dial out.
4. Press the programmable keys which are set as speed dial key. Then press the
speed dial programmable key to make the call if necessary.
3.2. Answer a call
1. If User is not on another phone, lift the handset to use, or press the Speaker key/

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Answer softkey to answer using the speaker phone, or press the headset key to
answer the headset.
2. If User is on another call, press the answer softkey to answer new incoming and
hold the current talking. During the conversation, User can alternate between
Headset, Handset and Handfree by pressing the corresponding keys.
Note: The will flash during the Incoming interface
3.3. Mute
You can press the Mute key to make the user NOT be heard by the other party,
but User can hear the other party, icon will be shown on the LCD, and press the
Mute key again to recover.
3.4. Call Hold/Resume
1. Press the Hold button or Hold softkey to put User active call on hold.
2. If there is only one call on hold, press the hold softkey to retrieve the call.
3. If there are more than one call on hold, press the line button, and the Up/Down
button to highlight the call, and then press the Resume button to retrieve the call.
3.5. Do Not Disturbed (DND)
If you enable DND mode, the phone will reject to answer all calls automatically and
play busy tone, the UI will present missed calls at the same time.
DND On Code: The Code used to turn on DND on server’s side, if configured, IP
phone will send a SIP message to server to turn on DND on server side if you
press DND when DND is off.
DND Off Code: The Code used to turn off DND on server’s side, if configured, IP
phone will send a SIP message to server to turn off DND on server side if you
press DND when DND is on.

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3.6. Call Waiting
To configure Call Forward via Phone interface:
1. Press Menu -->Features-->Call Waiting-->Enter.
2. Use the Left or Right key to activate or deactivate call waiting.
3. Then press the Save key to save the changes.
3.7. Call Forward
You can set the static forward to switch all the incoming calls to specified number;
Also you can use dynamic forward to switch all the incoming calls forward to the
number inputted when the phone is ringing.
Forward: Enable call forward feature, Options as follows：
Always forward: All the incoming calls will be the Switched unconditionally to
specified number.
Busy Forward: The incoming calls will be the Switched to specified number when
the phone is busy.
No answer Forward: The incoming calls will be the Switched to the specified
number when the ring tone is time out without answer.
To configure Call Forward via Phone interface:
1. Press Menu -->Features-->Call Forward-->Enter, or just press FWD key to enter Call
Forward interface;
2. There are 3 options: Always, Busy, and No Answer.
3. If User chooses one of them, enter the phone number User wants to forward to
receiving party. Press Save to save the changes.
3.8. Call Transfer
You can use the following two ways to transfer talking to the other party：
Blind Transfer: Transfer talking directly to the other party without any

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negotiation.
Consultation Transfer: Transfer talking to the other person involved after the
other person involved answer the incoming and with consultation.
3.8.1. Blind Transfer
1. Press the Trans softkey during the talking;
2. Enter the Trans number interface, and then Input the number you will transfer to;
3. Press the FWD key or the Trans softkey to transfer the hold talking to the number
you want to transfer to;
4. Return to the Idle automatically ;
Note: The UI will display Hold status interface when the number you want to transfer
to is not existed.
3.8.2. Consultation Transfer
1. Press the Trans softkey to enter the number you want to transfer to during the
talking; Input the number you want to transfer to ;
2. Press the OK key on the phone keyboard or the Dial key to make a call；
3. Press the Trans softkey to finish transfer after the other person involved answer
the incoming and with consultation; You can finish transfer via putting down the
handset or press the Cancel softkey to cancel transfer if you currently use handset to
make or answer a call.
3.9. Conference
You can use the local conference feature to hold a 3-way conference by pressing the
Conference softkey to invite the current talking and one line talking held to attend
conference. The Network conference feature allows you to add or delete the party
who attend the conference.
The local conference feature of IP phone Akuvox SP-R52P can invite two parties at

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most to attend conference. The conference type of IP phone Akuvox SP-R52P is Local
conference with default.
3.9.1. Create Local Conference
1. Create talking with first party;
2. Press the New softkey to create a new talking;
3. Press the Back softkey of dial interface to hold talking with first party.
4. Input the number of second party and press the OK key on the phone keyboard or
the Dial key or the Send softkey to make a call; When the second party answer your
call, inquire whether they want to attend conference；
5. Press the Conference softkey to start 3-way conference.
6. Press the Split softkey to split to two lines standalone talking, then this two
parties talking are under Hold status:
7. HOLD Press the Resume softkey to resume the current talking:
8. Press the Cancel softkey or the key to cancel the conference talking and
return to Idle :
3.9.2. Make two lines talking attend conference
1. Use two different accounts to create two lines talking in the phone (For example,
use account 1 to create line 1 talking and account 2 for line 2).
2. Press the Up or Down key on the phone keyboard to select the talking you will
create for conference, the talking must be on activated status (For example, select
the talking in account 1)
3. Press the conference softkey to add the two lines talking to conference.
Note: You can press the Hold softkey to hold the conference, also you can press the
Split softkey to split the conference to two standalone talking, press the Cancel
softkey to end conference.

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3.10.Call Park
You can use Call Park feature to park the current talking, and then resume the
Parking talking in another phone (For example, in another phone of another office or
conference). Press the Call Park key to park the current talking during the talking. If
success, you will hear voice announce or see the reserved extension number on the
phone LCD. Dial the reserved extension number in another phone to resume the
Parking talking.
Note: Not all servers can support Call Park feature.
To configure Call Park via Phone interface:
PATH: Press Menu-->Features-->Call Park-->Press Left or Right key or Switch softkey
to enable Call Park--> Press the Down key to set Target number-->Press the Down key
to set Account-->Press the Save softkey to save;
3.11.Pickup
You can use pickup to answer other users’ incoming call. The IP phone Akuvox
SP-R52P supports specified pickup and group pickup.
Note: Press the group pickup only to answer line 1 incoming call if there are many
lines incoming calls in group.
3.11.1.Specified Pickup
Specified pickup can answer specified user’s incoming calls
1. Set specified pickup key via phone interface
PATH: Press Menu-->Features-->Programmable keys-->Soft Keys-->PickUp-->Press
Down key to set label/Value--> Save softkey;
2. Use specified pickup feature
When the user of specified pickup number is off or busy, you can press the pickup
key to answer incoming call.

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3.11.2.Group Pickup
Group pickup can answer group’s user incoming calls. Group pickup needs to set
group members.
1. Set group pickup via phone interface
PATH: Press Menu-->Features-->Programmable keys-->Soft Keys-->Group PickUp
-->Press Down key to set label/Value/Account--> Save softkey;
2. Use group pickup feature
When anyone in group receives an incoming call, you can press the group pickup key
to answer.
3.12.Speed Dial
You can use the Speed Dial feature to dial the specified contact speedily.
PATH: Press Menu-->Features-->Programmable keys-->Soft Keys-->Speed Dial
-->Press Down key to set label/Value/Account--> Save softkey;
3.13.Auto-redial
When hang-up by the other party, call failure during the calling, the phone will enter
the auto-redial screen, and begin to count. Press OK for redial now or wait for the
time is up. After trying the times of setting of auto-redial, the phone will hang-up
automatically.
To configure Auto Redial via Phone interface:
1. Press Menu -->Features-->Auto Redial-->Enter, ;
2. Use the Left or Right key to activate or deactivate Auto Redial.
3. Use the Up or Down key to configure Interval and Times;
4. Then press the Save key to save the changes.