Akuvox SP-R59P User manual

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SP-R59P IP Phone User Manual

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Content
1.Overview .................................................................................... 5
1.1. Introduction ..................................................................................................... 5
1.2. Features ............................................................................................................ 6
1.3. Keypad .............................................................................................................. 7
1.4. Icons introduction .......................................................................................... 11
2. Installation .............................................................................. 12
2.1. Check package contents ................................................................................. 12
2.2. Connection diagram ....................................................................................... 12
2.3. Installation Steps ............................................................................................ 13
3. Functions ................................................................................. 14
3.1. Make a call ..................................................................................................... 14
3.1. 1. Call devices .......................................................................................... 14
3.1.2. Call Methods ........................................................................................ 14
3.2. Answer a call .................................................................................................. 15
3.3. Mute ............................................................................................................... 15
3.4. Call Hold/Resume ........................................................................................... 15
3.5. Do Not Disturbed (DND) ................................................................................ 16
3.6. Call Waiting .................................................................................................... 18
3.7. Call Completion .............................................................................................. 18
3.8. Call Forward ................................................................................................... 19
3.9. Call Transfer .................................................................................................... 20
3.9.1 Blind Transfer ........................................................................................ 20
3.9.2. Consultation Transfer ........................................................................... 20
3.10. Conference ................................................................................................... 21
3.10.1. Create Local Conference .................................................................... 21
3.10.2. Make two lines talking attend conference ......................................... 22
3.11. Call Park ........................................................................................................ 22
3.12. Pickup ........................................................................................................... 23
3.12.1. Specified Pickup ................................................................................. 23
3.12.2. Group Pickup ...................................................................................... 23
3.13. Speed Dial .................................................................................................... 24
3.14. Auto-redial ................................................................................................... 24
3.15. Hot line ......................................................................................................... 25
3.16. Intercom ....................................................................................................... 26
3.17. HotDesking ................................................................................................... 26
3.17.1. Set the HotDesking Key ...................................................................... 27
3.17.2. HotDesking Feature ........................................................................... 27
3.18. XML Browser ................................................................................................ 28

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3.19. Call Recording............................................................................................... 29
3.20. Keypad Lock ................................................................................................. 29
3.21. Busy Lamp Field (BLF) .................................................................................. 30
3.22. BLFListCode .................................................................................................. 32
3.23. Automatic Call Distribution(ACD) ................................................................ 32
3.24. DSS Key ......................................................................................................... 32
3.25. Hoteling ........................................................................................................ 33
3.26. Application ................................................................................................... 35
3.26.1.Text Message ....................................................................................... 35
3.26.2. Voice Message ................................................................................... 38
4. Settings ................................................................................... 41
4.1. Basic Settings ................................................................................................. 41
4.1.1. Language .............................................................................................. 41
4.1.2. Date & Time ......................................................................................... 41
4.1.3. Backlight ............................................................................................... 44
4.1.4. Password Setting .................................................................................. 45
4.2. Sound Settings ............................................................................................... 45
4.2.1. Phone Volume ...................................................................................... 45
4.2.2. Ring Tones ............................................................................................ 46
4.3. Phone Book .................................................................................................... 47
4.3.1. Local Phone Book ................................................................................. 47
4.3.2. Blacklists ............................................................................................... 51
4.3.3. Remote Phone Book ............................................................................ 52
4.4. History Management ..................................................................................... 54
4.5. System Customizations .................................................................................. 55
4.5.1. Programmable keys .............................................................................. 55
4.5.2. SIP Account management .................................................................... 56
4.6. Basic Network Settings................................................................................... 58
4.6.1. DHCP Mode .......................................................................................... 58
4.6.2. Static IP Mode ...................................................................................... 59
4.6.3. PPPoE Mode ......................................................................................... 59
4.6.4. Configure PC Port Mode ...................................................................... 60
4.6.3.VPN ........................................................................................................ 61
4.6.4.VLAN ...................................................................................................... 62
4.7. WebServer ...................................................................................................... 63
4.8. Reset to Factory ............................................................................................. 63
4.9. Password Setting ............................................................................................ 64
4.10. Autoprovision ............................................................................................... 64
4.11. Reboot .......................................................................................................... 64
5. WEB Interface .......................................................................... 66
5.1. Status->Basic .................................................................................................. 66
5.2. Account->Basic ............................................................................................... 68
5.3. Account->Advanced ....................................................................................... 70

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5.4. Network->Basic .............................................................................................. 75
5.5. Network->Advanced ...................................................................................... 76
5.6. Phone ->Time/Lang ........................................................................................ 80
5.7. Phone->Preference ........................................................................................ 82
5.8. Phone->Call Feature ....................................................................................... 83
5.9. Phone->Voice ................................................................................................. 87
5.10. Phone->Key/Display ..................................................................................... 88
5.11. Phone->Dss Key ............................................................................................ 91
5.12. Phone->Ext Key ............................................................................................ 91
5.13. Phone->Ring tones ....................................................................................... 93
5.14. Phone->Tones ............................................................................................... 94
5.15. Phone->Dial Plan->Replace Rule .................................................................. 95
5.16. Phone ->Dial Plan->Dial Now ....................................................................... 97
5.17. Phone –>Action URL .................................................................................... 98
5.18. Phone-> Multicast ...................................................................................... 100
5.19. PhoneBook->Local Phone Book ................................................................. 101
5.20. Phone Book->Remote Phone Book ............................................................ 104
5.21. Phone Book->Call log ................................................................................. 105
5.22. Phone Book->LDAP .................................................................................... 106
5.23. Phone Book->BroadSoft ............................................................................. 107
5.24. Upgrade->Basic .......................................................................................... 108
5.25. Upgrade->Advanced .................................................................................. 109
5.26. Security->Basic ........................................................................................... 112
5.27. Security->Advanced ................................................................................... 112
6.Troubleshooting ..................................................................... 115
7.Appendix : Time Zones ............................................................ 116

Akuvox SP-R59P Overview
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1.Overview
1.1.Introduction
The Akuvox R59P is a featured 6-line IP phone with full duplex hands-free
speakerphone. It can be directly connected to an Internet Telephony Service
Provider or to an IP PBX.
Based on the SIP standard, the Akuvox R59P has been tested to ensure
comprehensive interoperability with equipments from VoIP infrastructure leaders
enabling service providers to quickly roll-out competitive, feature rich services to
their customers.
Akuvox R59P is very easy to understand, configure, and deploy. The web interface is

Akuvox SP-R59P Overview
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designed to provide a clean and user-friendly configuration window so that users
won’t get lost in complicated menus and maintenance.
1.2.Features
 Highlights
 HD Voice
 Up to 6 SIP Accounts
 4.3‘’ 480x272 Graphical LCD with Backlight, 4-bit Grayscale
 Suppo rt 3-way Conference
 Support PoE
 Full Compatible with Asterisk, BroadSoft Platform
 Phone Features
 6 Lines (Support 6 SIP accounts)
 Support Call Waiting, Call Forwarding, Call Transfer
 Call on Hold, Mute, Auto-answer, Redial, DND
 Local 3-Way Conference
 Volume Adjustable, Ring tones Selectable
 Speed Dial, Hotline
 Daylight Saving Time
 Network Packet Capture
 Country Ringtone Signal
 Direct IP call
 Auto Redial, Call Return
 Dial Plan
 XML Browser
 Hot Desking
 Keypad Lock
 Action URL/URI
 Phonebook (500 groups), Blacklist (100 groups), call logs (100 entries)
 5 Remote Phone Book URL supported
 LDAP
 Multi-Language Support
 Multicast listening

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 IP-PBX Features
 SMS, Voicemail, MWI Message Notification
 Music on hold, Intercom
 BLF(Busy Lamp Field)
 Call Pickup，Group Call Pickup
 Call Recording
 Anonymous Call, Anonymous Call Rejection
 Network Features
 SIP V1(RFC2543), V2(RFC3261)
 Static IP/DHCP for IP configuration
 3 DTMF modes: In-Band, RFC2833, SIP INFO
 HTTP/HTTPS Web Server for Management
 NTP for Auto Time Setting
 TFTP/FTP/HTTP/HTTPS Protocols
 802.1Q VLAN
 Administration Features
 Auto provisioning using FTP/TFTP/HTTP/HTTPS/PnP
 Dial through IP PBX Using Phone Number
 Dial through IP PBX Using URL Address
 Configuration Managements with Web, keypad on the phone, and Auto
Provisioning
 SNMP
 TR069
 Security Features
 Support HTTPS (SSL)
 Support SRTP for Voice Data Encryption
 Support Login for Administration
 SIP Over TLS
1.3.Keypad
 Keypad, LED, and function key definitions

Akuvox SP-R59P Overview
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 Keypad Description
Key Key name Function Description
Navigation Assists you in selecting an item that you want to process
under the menu by pressing the Up, Down, Right or Left
key. Press the center key to save.
Soft Keys 1/2/
3/4
Key combination includes functions such as
History/Favorites/Redial/CallReturn/HotDesking/XML
Browser/DND/Menu/MSG/Status/Book/FWD/PickUp/Gr
oup PickUp/Intercom/Speed Dial/and so on.
Line Keys 1/
2/3/4/5/6/7/8
Key combination includes functions such as
History/Favorites/Redial/Account/ACD/BLF/BLFList/Call
Return/HotDesking/Record/XML Browser/DTMF/DND/
Menu/MSG/Status/Book/Fwd/PickUp/Group
PickUp/Intercom/Speed Dial/and so on.
Hold Hold the current call

Akuvox SP-R59P Overview
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Transfer To transfer a call
Headset Use the headset to call out or call in
Conference To initiate conference call
Redial View the Missed Calls, Incoming Calls and Dialed Calls.
Mute Press this key in calling mode and you can hear the
other side, but the other side cannot hear you.
Volume -/+ Turn down or turn up the volume by pressing the “-“ key
or the “+” key.
Handfree Make the phone into hands-free mode.
Digital
keyboard
Inputting the phone number or DTMF.
Indicator light Fast blink light indicates there is an incoming call, slow
blink light indicates there either a missed call or unread
message
Voice Message
Voice Message view
Dss Key Key combination includes functions such as
History/Favorites/Redial/Account/ACD/BLF/BLFList/Call
Return/HotDesking/Record/XML Browser/DTMF/DND/
Menu/MSG/Status/Book/Fwd/PickUp/Group

Akuvox SP-R59P Overview
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 Rear view and panel descriptions
PickUp/Intercom/Speed Dial/and so on.

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1.4.Icons
introduc
tion
Port Port name Description
Power switch Input: 5V DC 1A
Internet 10/100M Connect it to Network
PC 10/100M Connect it to PC
Ext Port type: RJ-12 connector
Handset Port type: RJ-9 connector
Headset Port type: RJ-9 connector

Akuvox SP-R59G Installation
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2. Installation
2.1. Check package contents
Please refer to the package list below to check the completeness of package
Name Quantity
SIP IP Phone unit 1
handset 1
RJ-9 Cable 1
Power Adapter 1
RJ-45 Cable 1
Stand 1
Quick installation guide 1
2.2. Connection diagram

Akuvox SP-R59G Installation
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2.3. Installation Steps
Step 1 – Connect the power
Connect the provided power adapter to the Power port and plug the adapter into an
available power outlet. The LCD will display “Initializing, Please Wait…”
-------------------------------------------------------------------------------------------------------
Note1: Never use a power adapter other than the one provided with Akuvox R59P
Note2: Only Internet port supports POE.
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Step 2 – Connect to the Internet
Connect one end of the RJ-45 Ethernet cable to the Internet port at the back of the
Akuvox R59P and the other end to wall network jack.
Step 3 – Connect the computer
Connect one end of the RJ-45 Ethernet cable to the PC port at the back of the Akuvox
R59P and the other end to the Ethernet port on you computer.
Step 4 – Configure the device
Launch the web browser on your computer, and enter the IP address of the phone
into the address bar. The login screen will appear if the address is correct. Enter the
user name and password to log into the web console.
NOTE: Each phone has its own IP address, you can check it by press the OK key on
the keyboard when the phone is idle

Akuvox SP-R59P Functions
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3. Functions
3.1. Make a call
3.1. 1. Call devices
User can make a phone call via the following methods：
1. Pick up the handset, icon will be shown on the idle screen.
2. Press the Handfree key, icon will be shown on the idle screen.
3. Press the Headset key if the headset is connected to the Headset Port in advance.
The icon will be shown on the idle screen.
4. User can also dial the number first, and then choose the method user will use to
speak to the other party.
3.1.2. Call Methods
User can press an available line key to select account if there is more than one
account, then there are 4 ways to make a outgoing call:
1. Dial the number directly
2. Press History softkey. Use the navigation keys to highlight User choice (press
Left/Right key to choose Missed Calls, Incoming Calls and Outgoing Calls.)
3. Press the Redial key twice to call the last number called or press Redial key to
enter All Calls interface to choose the number to dial out.
4. Press the programmable keys which are set as speed dial key. Then press the
speed dial programmable key to make the call if necessary.

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3.2. Answer a call
1. If User is not on another call, pick up the handset or press the Speaker
key/Answer softkey to answer directly . You can also press headset key to answer
if you use headset.
2. If User is on another call, press the answer softkey to answer new incoming and
hold the current talking. During the conversation, User can alternate between
Headset, Handset and Handfree by pressing the corresponding keys.
Note: The will flash during the Incoming interface
3.3. Mute
You can press the Mute key to make the user NOT be heard by the other
party, but User can hear the other party, icon will be shown on the LCD, and press
the Mute key again to recover.
3.4. Call Hold/Resume
1. Press the Hold softkey to put User active call on hold.
2. If there is only one call on hold, press the hold softkey to retrieve the call.
3. If there are more than one call on hold, press the line button, and the Up/Down
button to highlight the call, and then press the Resume button to retrieve the
call.

Akuvox SP-R59P Functions
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3.5. Do Not Disturbed (DND)
If you enable DND mode, the phone will reject to answer all calls automatically and
play busy tone, the UI will present missed calls at the same time.
To configure Mode: Press Menu->Feature->DND Code->Mode Custom
 Mode Custom: There are two types Phone and Custom. Users can remote setup
the status of DND from SIP server in Custom mode. The default mode is Phone
that setup form local side.
To configure DND Emergency number: go to Web->Phone->Call Feature->DND.

Akuvox SP-R59P Functions
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 DND Emergency: Add one or more authorized numbers in white list. When DND
is enabled, these emergency numbers also can be answered. Enable DND
Emergency, enter the authorized number. This function can be active.
To configure Mode: Press Menu->Feature->DND Code->DND Code
 DND On Code: The Code is used to turn on DND on server’s side, if configured, IP
phone will send a SIP message to server to turn on DND on server side if you
press DND when DND is off.
 DND Off Code: The Code is used to turn off DND on server’s side, if configured,
IP phone will send a SIP message to server to turn off DND on server side if you
press DND when DND is on.
Note: If adding multiple emergency numbers, please use comma to separate.

Akuvox SP-R59P Functions
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3.6. Call Waiting
Call Waiting is a feature that alerts you to an incoming call while you're on another
call
To configure Call Forward via Phone interface:
1. Press Menu -->Features-->Call Waiting-->Enter.
2. Use the Left or Right key to activate or deactivate call waiting.
3. Then press the Save key to save the changes.
3.7. Call Completion
To monitor the status of the other phone and send a prompt when the status
changing. For instant, if users make a call and the callee is unavailable to answer the
call, the feature will notify the user when the callee is available to receive the call.
This function only can be triggered when receiving 486 Busy message. Moreover, if
the phone enables the voice message, the function is also unavailable.
To configure Call completion via Phone interface.
1.Press Menu-->Feature--> Call Completion->Enter
2.Use the Left or Right key to enable or disable call completion.
3.Then press the Save key to save the changes.

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Note: Not all servers can support call completion.
3.8. Call Forward
You can set the static forward to switch all the incoming calls to specified number;
Also you can use dynamic forward to switch all the incoming calls forward to the
number you input when the phone is ringing.
Forward: Enable call forward feature, Options as follows：
 Mode Custom: There are two types Phone and Custom. Users can setup forward
function for one account if you select Custom mode. Phone mode is for all
account.
 Always forward: All the incoming calls will be forwarded unconditionally to a
specified number.
 Busy Forward: The incoming calls will be forwarded to a specified number when
the phone is busy.
 No answer Forward: The incoming calls will be forwarded to a specified number
when the ring tone is time out without answer.
To configure Call Forward via Phone interface:
1. Press Menu -->Features-->Call Forward-->Enter, or just press FWD key to enter
Call Forward interface;

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2. There are 3 options: Always, Busy, and No Answer.
3. If User chooses one of them, enter the phone number User wants to forward to
receiving party. Press Save to save the changes.
3.9. Call Transfer
You can use the following two ways to transfer talking to the other party：
 Blind Transfer: Transfer talking directly to the other party without any
negotiation.
 Consultation Transfer: Transfer talking to the other person involved after the
other person involved answer the incoming call and with consultation.
3.9.1 Blind Transfer
1. Press the Trans softkey during the talking;
2. Enter the Trans number interface, and then Input the number you will transfer
to;
3. Press Trans softkey to transfer the hold talking to the number you want to
transfer to;
4. Return to the Idle interface automatically;
Note: The UI will display Hold status interface when the number you want to transfer
to is not existed.
3.9.2. Semi-consultation Transfer
1. Press the Trans soft key or Transfer key to enter the number you want to
transfer to during the talking. Input the number you want to transfer to.