Alcatel-Lucent OmniTouch 8002 DeskPhone User manual

Alcatel-Lucent OmniTouch™ 8002/8012 DeskPhone
OmniPCX Office Rich Communication Edition
User Manual
8AL90879USBBed02
R110-1414

2
Introduction
Thank you for choosing a telephone from the 80x2 range manufactured by Alcatel-Lucent.
How to read this guide
All features and configurations procedures in this guide are described step by step. Thus you are
sometimes invited to select menus or sub-menus displayed on the phone screen. To recognize them,
these menus are written in a purple italic font.
As an example, if you need to access the routing features, the documentation shows:
oRouting
It means that you have to:
ouse the up and down navigation key until the requested label appears on the screen,
opress on the OK key to validate your choice.

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1GETTING TO KNOW YOUR TELEPHONE 5
2USING YOUR TELEPHONE 7
2.1 MAKING A CALL (COMMUNICATIONS) 7
2.2 MAKE A CALL USING THE PERSONAL PHONE BOOK (DIRECTORY) 7
2.3 CALL BY NAME (COMMUNICATIONS) 7
2.4 REDIAL LAST NUMBER 8
2.5 RECEIVING A CALL 8
2.6 INTERPHONY 9
2.7 CALL LOG 9
3DURING CONVERSATION 10
3.1 MUTE,SO THAT YOUR CORRESPONDENT CANNOT HEAR YOU 10
3.2 MAKING A SECOND CALL DURING A CONVERSATION 10
3.3 ANSWERING A SECOND CALL DURING A CONVERSATION 10
3.4 PLACING A CALL ON HOLD (HOLD) 11
3.5 SWITCHING BETWEEN CALLS 11
3.6 TRANSFERRING A CALL 11
3.7 THREE-WAY CONFERENCE 12
3.8 SENDING DTMF SIGNALS 12
3.9 ADJUST AUDIO VOLUME 12
4KEEP IN TOUCH 13
4.1 INFORMATION ABOUT THE PHONE (WHO AM I?) 13
4.2 DIVERTING CALLS TO ANOTHER NUMBER (IMMEDIATE DIVERSION)(ROUTING) 13
4.3 MODIFY THE FORWARD (ROUTING) 13
4.4 CANCEL THE FORWARD (ROUTING) 13
4.5 DIVERTING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE (ROUTING) 13
4.6 CONSULTING YOUR VOICE MAILBOX 13

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5SET UP YOUR PHONE 14
5.1 PROGRAMMING YOUR PERSONAL DIRECTORY (DIRECTORY) 14
5.2 CONFIGURING THE TELEPHONE RINGER (SETTINGS) 14
5.3 ADJUSTING SCREEN CONTRAST (SETTINGS) 15
5.4 SELECTING LANGUAGE (SETTINGS) 15
5.5 ACTIVATE/DEACTIVATE IDENTITY SECRECY (SETTINGS) 16
5.6 SELECT THE HEADSET -(8012 ONLY)(SETTINGS) 16
5.7 LOCK/UNLOCK THE PHONE 16
6GUARANTEE AND CLAUSES 17
6.1 SAFETY INSTRUCTIONS 17
6.2 REGULATORY STATEMENTS 18

5
1Getting to know your telephone
Alpha-numerical keypad.
Start call key /Redial key
End call key / Release key.
Up and Down navigation keys to navigate within menus, OK key to select menu and
confirm a choice.
C key to erase a character when entering a number or string of characters. This key is also used to
navigate back one menu level.
Return to idle screen and quick access to the Call by name feature (one press in idle
mode).
Quick access to the phone\'s main features.
Mute key: Press the Mute key during a conversation to prevent your contacts from
hearing you. Pressing this key in idle mode activates the interphony mode.
To adjust volumes up or down.
Hands-free/Loudspeaker Key: To make or answer a call without lifting the receiver.
Use also this key to switch headset, handset or handsfree.
Access the voice mail feature or the list of missed calls. This key is blinking in case of
new message or missed call

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A wideband loudspeaker for optimized sound.
LED: Arrival of a new call (Flashing).
60B0 stable foot. When the phone is unpacked from the box, the foot is in the 0B0 position. To set
the 60B0 position, pull the foot until you hear a "Click".
One 3.5 mm jack connector (8012 only).
Various connections to allow phone extensions.
One 10/100 Ethernet connection to connect to enterprise LAN network (8002 set).
Two 10/100/1000 Ethernet connection to connect to enterprise network (LAN) and a PC (8012
set).
1 mini-USB connector for a specific AC/DC power supply. To be used only if your phone requires
an external power supply. Please refer to your installer.
1 RJ9 connector for a corded handset.

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2Using your telephone
2.1 Making a call (Communications)
Use one of the following:
Dial directly the number for your call
Lift the receiver Enter the destination number
Hands free Dial the destination number
Make a call using the personal phone book
Search by name (you can also access the search by name feature via the alphapad)
To make an external call, dial the outside line access code before dialing your contact number.
0 is the default code for an outside line (By default).
In case your correspondent is already in communication and can not answer to your call, a message is
displayed on your phone indicating that your call is queued.
2.2 Make a call using the personal phone book (Directory)
Directory (In idle state) / From directory (If you have taken the line)
Select your correspondent from the list If you have taken the line (with the handset or the hands
free), the selected correspondent is automatically called.
Call
2.3 Call by name (Communications)
Use one of the following:
o
oCommunications (Press twice) Select the dial by name feature
Enter the name of your correspondent

Select the correspondent
Start the call
In case your correspondent is already in communication and can not answer to your call, a message is
displayed on your phone indicating that your call is queued.

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2.4 Redial last number
►Redial the last outgoing call
Start call key
Call back the last dialed number
►Redial from redial list
Long press on the start call key
Select the number to redial from the last 50 dialed numbers
In case your correspondent is already in communication and can not answer to your call, a message is
displayed on your phone indicating that your call is queued.
2.5 Receiving a call
►Stop the ringer
Use one of the following:
oOnce
oSilent
►Answer the call
Use one of the following:
oLift the receiver
oStart call key
oHands free
oTake call
►Reject the incoming call
Use one of the following:
oTwice
oReject call
►Deflect a call
oDeflect
oEnter the number where to deflect the call.

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2.6 Interphony
When activating the interphony mode, all incoming calls are automatically answered by the phone.
In idle state
Press the interphony (mute) key
When the light associated with the key is lit (blue), the feature is activated
When your caller hangs up, interphony mode remains active.
2.7 Call log
If you are away from your desk, you can consult the call log when you come back. You can consult incoming
calls, missed calls and outgoing calls.
Call Log
Incoming calls / Outgoing calls / Missed calls
Once you have selected an entry, you can:
Call the correspondent
Save the entry in the local directory
Delete the entry
Delete all entries from the call log. (When deleting all entries, only entries of the current call
log are deleted. Example: deleting all entries when consulting incoming calls call log will
delete incoming calls entries only. Missed calls and outgoing calls entries won't be deleted.).
You can have up to 50 entries for each type of call (incoming, outgoing or missed calls).
Missed calls call log can also be accessed via the message key: .

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3During conversation
3.1 Mute, so that your correspondent cannot hear you
You can hear your correspondent but he/she cannot hear you:
During a conversation
Disable microphone The key lights up
Resume the conversation The key is no longer lit
3.2 Making a second call during a conversation
Use one of the following:
oNew call
o
oEnter the number of the second correspondent The first call is on hold
oNew call
o(Press twice)
oDial by last name
Select your correspondent from the list
oFrom directory
Select your correspondent from the list
►To cancel your second call and recover the first:
You are in conversation with the second correspondent and the first one is on hold. On the
display of the phone, first and second correspondents are identified by b10L1-b10and b10L2-
b10preceding their names or phone numbers.
Display the second correspondent
Use one of the following:
oEnquiry off
oHang up
You are automatically connected with the first contact.
You are on the line with your first contact
3.3 Answering a second call during a conversation
During a conversation, another person is trying to call you You can take the call as long as it is
displayed on the screen.
Use one of the following:
Take call

The first call is on hold

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►To cancel your second call and recover the first:
You are in conversation with the second correspondent and the first one is on hold. On the
display of the phone, first and second correspondents are identified by b11L1-b11and b11L2-
b11preceding their names or phone numbers.
Display the second correspondent
Use one of the following:
oEnquiry off
oHang up
You are automatically connected with the first contact.
You are on the line with your first contact
3.4 Placing a call on hold (hold)
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
During a conversation
Put on hold Your call is placed on hold
Recover the call on hold:
Retrieve
3.5 Switching between calls
You are in communication with the first correspondent and the second is on hold. On the display of
the phone, first and second correspondents are identified by b11L1-b11and b11L2-b11 preceding their
names or phone numbers
Display the second correspondent. You are automatically connected with the second
contact.
Display the first correspondent. You are automatically connected with the first contact.
3.6 Transferring a call
►You are in communication with a first correspondent

New call
Call the recipient of the transfer
Transfer (before the recipient answers) The two correspondents are connected
Return to idle screen
►You are in communication with two correspondents.

Transfer The two correspondents are connected
Return to idle screen
On-Hook Transfer: when in communication with two correspondents you can also on-hook the receiver
to connect the two correspondents.

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3.7 Three-way conference
You are in communication with a first correspondent. A second correspondent is on hold.

Conference You are in conference mode
►To end the conference

Use one of the following:
oEnd conf
oHang up
oOn-hook the receiver
If you initiated the conference, when one of your correspondents leaves the conference, you stay in
conversation with the other correspondent.
3.8 Sending DTMF signals
During a conversation you sometimes have press dialing keys to send DTMF signals, such as with a
voice server, an automated attendant or a remotely consulted answering machine.
By default during a communication, your telephone is configured to send codes in voice frequency:
enter these codes directly using the keys on your telephone.
For more information regarding this configuration, contact the person in charge of your installation.
3.9 Adjust audio volume
During a call, to adjust the volume of the loudspeaker, receiver or headset:
During a conversation
Adjust audio volume
The selected volume is memorized for the next call. The loudspeaker, receiver and headset have each
a separate memorized volume.

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4Keep in touch
4.1 Information about the phone ( Who am I?)
Who am I?
The extension number of the phone and the user name is displayed.
4.2 Diverting calls to another number (immediate diversion) (Routing)
Routing
Immediate forward
Enter the forward destination number
If needed, use the "C" key to erase characters
The programmed forward is displayed on the screen and the Homepage key is lit When programming
this forward, the screen displays: Imm fwd-\> followed by the destination number
You can continue to make calls but can only receive calls on the phone to which you have forwarded
your calls.
4.3 Modify the forward (Routing)
Routing
Immediate forward
Enter the new number
If needed, use the "C" key to erase characters
Return to idle screen
4.4 Cancel the forward (Routing)
Routing
Deactivate
Return to idle screen
4.5 Diverting your calls to your voice message service (Routing)
Routing
Imm forward to VM
Return to idle screen
The programmed forward is displayed on the screen and the Homepage key is lit When programming
this forward, the screen displays: Imm fwd-\> VM
4.6 Consulting your voice mailbox

Voice mail
Confirm access to the voice mail by entering the password
Follow the instructions of the voice guide
Terminate consultation
Use one of the following:
oHang up
oOn-hook the receiver

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5Set up your phone
5.1 Programming your personal directory (Directory)
You can store up to 100 records in your personal directory.
►Access your personal directory
Directory
►Create a record in the personal phone book
New
1st name: Enter the first name
Name: Enter name
Num: Enter the number
Save the record
Return to idle screen
Enter the text: the number pad keys have letters that you can display by successive presses. Some
special characters can be displayed by successively pressing the key "*" (+% $ / & () [ ] = the key "#"
(@) or the key "1" (- _). Press twice on the key b141b14to enter a space character.
►Modifying a record in the personal directory
•Select the record to be modified
•Modify
•1st name: Enter the first name
•Name: Enter name
•Num: Enter the number
•Save the record
•Return to idle screen
Enter the text: the number pad keys have letters that you can display by successive presses. Some
special characters can be displayed by successively pressing the key "*" (+% $ / & () [ ] = the key "#"
(@) or the key "1" (- _). Press twice on the key b141b14to enter a space character.
►Delete a record
•Select the card to delete
•Delete
•Return to idle screen
5.2 Configuring the telephone ringer (Settings)
•Settings Phone Ringing
►Choose the tune
•Melody
•Select the volume you want ()
•Return to idle screen

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►Adjusting the ringer volume
•Level
•Select the volume you want (9 levels)
•Validate your choice
•Return to idle screen
►Activate/deactivate meeting mode (progressive ringing)
•Ringing mode
•You can select one of three types of ringing
•Normal ringing
•Silent mode (When this mode is activated, Ringing off is displayed on the screen)
•ProgressiveRinging
•Return to idle screen
You can combine meeting ring mode and discreet ring mode. For example, if you want a very quiet
ringing, select silent mode with one or three beeps before ringing and you will hear only beeps when
the phone rings
►Activate/deactivate discreet ring mode
•Beep
•1 beep before ring / 3 beeps before ring / Ring without beep
•Return to idle screen
You can combine meeting ring mode and discreet ring mode. For example, if you want a very quiet
ringing, select silent mode with one or three beeps before ringing and you will hear only beeps when
the phone rings
►Adjust ringer volume while a call arrives
•Your telephone rings
•Adjusting the ringer volume
►Adjust ringer volume in idle mode
•Select the volume you want (9 levels)
•/ Return to idle screen
5.3 Adjusting screen contrast (Settings)
•Settings Phone Contrast
•Use one of the following:
o
o
• Validate your choice
5.4 Selecting language (Settings)
•Settings Phone Language
•Select the language of your choice
•Validate your choice

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5.5 Activate/deactivate identity secrecy (Settings)
You can choose to hide your identity. Instead of your phone number normally displayed on your
external correspondent phone, "anonymous" will be displayed.
•Settings Phone Secrecy Call
•Activate
5.6 Select the headset -(8012 only) (Settings)
•Settings Phone RJ9 plug
•Handset / Headset
5.7 Lock/unlock the phone
When the phone is locked, you can only call certain numbers, such as emergency calls.
►Lock your phone
•Long press on the 'OK' key on the phone to activate the lock feature.
•Press the 'OK' key to confirm
•Your phone is locked.
•A specific message on the phone's screen notifies you that the phone is locked.
►Unlock your phone
•Long press on the 'OK' key to deactivate the phone's lock feature.
•Enter your password to unlock the phone
•Your phone is locked.

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6Guarantee and clauses
6.1 Safety Instructions
Changes or modifications to the equipment not expressly approved by the party responsible for
compliance could void the user\'s authority to operate the equipment.
Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a
safe distance between your pacemaker or implant defibrillator and the handset which includes
magnetic elements: 4 centimeters (1,6 inches) at least.
To limit the risk of interference, people with pacemakers must keep the wireless telephone away
from their equipment (minimum distance of 15 cm/6 inches).
It is recommended to follow the standard acceptance procedures before using this equipment in
human safety critical areas (hospitals...).
The handset includes magnetic elements that may attract sharp metallic objects. To prevent
injury, before each use ensure sharp metallic objects are not stuck to the earpiece.
Avoid using phones (other than cordless) during an electrical storm. There may be a remote risk of
electric shock from lightning.
Do not use the device in environments where there is a danger of explosion.
Do not plug this phone into an Integrated Services Digital Network (ISDN) connection or into a
regular Public Switched Telephone Network (PSTN) connection. This can result in severe damage
to the phone.
Never allow your telephone to come into contact with water.
To clean your telephone, use a soft damp cloth. Never use solvents (trichlorethylene, acetone,
etc.) which may damage the plastic parts of your telephone. Do not use aerosol cleaners.
Class 2 for OmniTouch C$C3 8012 DeskPhone according to IEEE802.3af), or via DC-in by a Certified
Direct Plug-In or Cord connected Power Unit approved as "LPS" (Limited Power Source) against
CSA/UL/IEC 60950-1 and rated 5V dc, minimum 1A.
If you are connected to a POE connection do not use AC power supply.
The PoE (Power over Ethernet) devices that supply or receive power and their connected cables
must all be completely indoors.
The RJ-45 jack is not used for telephone line connection.

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6.2 Regulatory Statements
►Marking
This equipment is in compliance with the essential requirements of R&TTE Directive 1999/5/EC and
with Directive 2011/65/UE (ROHS).
The Declaration of Conformity may be obtained from:
Alcatel-Lucent 3 avenue Octave Gréard 75007 Paris, France
[e-mail].
USA and Canada
This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is
subject to the following two conditions: (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a class B digital device,
pursuant to Part 15 of the FCC Rules and ICES-003 of Canada. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try correct the interference by consulting the dealer.
►Exposure to Radio Frequency Signals.
►This equipment complies with the internationally recognized radiation exposure
(SAR) limits of 1.6 W/kg.
User Instructions
Only use the handset in temperatures between -5 C to +45 C (23 F to 113 F). This product is intended
for use in an indoor environment only. This apparatus is Hearing Aid Compatible (HAC).
Acoustic shock protection
Maximum sound pressure level for handset is compliant with European, US and Australian standards.
►Directive 2003/10/EC specifying the risks inherent in noise at work
►Disposal
The equipment must be returned to a collection point for electronic equipment waste
disposal. Defective batteries must be returned to a collection point for chemical waste
disposal.
Related Documentation
Other languages for these Safety and Regulatory Instructions and User Documentation are available at
the following Web site http://enterprise.alcatel-lucent.com?product=All&page=Directory