Alcatel-Lucent OmniTouch 8002 DeskPhone User manual

Alcatel-Lucent OmniTouch™ 8002/8012 DeskPhone
OmniPCX Office Rich Communication Edition
User Manual
8AL90879USBBed02
R110-1414

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Introduction
Thank you for choosing a telephone from the 80x2 range manufactured by Alcatel-Lucent.
How to read this guide
All features and configurations procedures in this guide are described step by step. Thus you are
sometimes invited to select menus or sub-menus displayed on the phone screen. To recognize them,
these menus are written in a purple italic font.
As an example, if you need to access the routing features, the documentation shows:
oRouting
It means that you have to:
ouse the up and down navigation key until the requested label appears on the screen,
opress on the OK key to validate your choice.

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1GETTING TO KNOW YOUR TELEPHONE 5
2USING YOUR TELEPHONE 7
2.1 MAKING A CALL (COMMUNICATIONS) 7
2.2 MAKE A CALL USING THE PERSONAL PHONE BOOK (DIRECTORY) 7
2.3 CALL BY NAME (COMMUNICATIONS) 7
2.4 REDIAL LAST NUMBER 8
2.5 RECEIVING A CALL 8
2.6 INTERPHONY 9
2.7 CALL LOG 9
3DURING CONVERSATION 10
3.1 MUTE,SO THAT YOUR CORRESPONDENT CANNOT HEAR YOU 10
3.2 MAKING A SECOND CALL DURING A CONVERSATION 10
3.3 ANSWERING A SECOND CALL DURING A CONVERSATION 10
3.4 PLACING A CALL ON HOLD (HOLD) 11
3.5 SWITCHING BETWEEN CALLS 11
3.6 TRANSFERRING A CALL 11
3.7 THREE-WAY CONFERENCE 12
3.8 SENDING DTMF SIGNALS 12
3.9 ADJUST AUDIO VOLUME 12
4KEEP IN TOUCH 13
4.1 INFORMATION ABOUT THE PHONE (WHO AM I?) 13
4.2 DIVERTING CALLS TO ANOTHER NUMBER (IMMEDIATE DIVERSION)(ROUTING) 13
4.3 MODIFY THE FORWARD (ROUTING) 13
4.4 CANCEL THE FORWARD (ROUTING) 13
4.5 DIVERTING YOUR CALLS TO YOUR VOICE MESSAGE SERVICE (ROUTING) 13
4.6 CONSULTING YOUR VOICE MAILBOX 13

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5SET UP YOUR PHONE 14
5.1 PROGRAMMING YOUR PERSONAL DIRECTORY (DIRECTORY) 14
5.2 CONFIGURING THE TELEPHONE RINGER (SETTINGS) 14
5.3 ADJUSTING SCREEN CONTRAST (SETTINGS) 15
5.4 SELECTING LANGUAGE (SETTINGS) 15
5.5 ACTIVATE/DEACTIVATE IDENTITY SECRECY (SETTINGS) 16
5.6 SELECT THE HEADSET -(8012 ONLY)(SETTINGS) 16
5.7 LOCK/UNLOCK THE PHONE 16
6GUARANTEE AND CLAUSES 17
6.1 SAFETY INSTRUCTIONS 17
6.2 REGULATORY STATEMENTS 18

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1Getting to know your telephone
Alpha-numerical keypad.
Start call key /Redial key
End call key / Release key.
Up and Down navigation keys to navigate within menus, OK key to select menu and
confirm a choice.
C key to erase a character when entering a number or string of characters. This key is also used to
navigate back one menu level.
Return to idle screen and quick access to the Call by name feature (one press in idle
mode).
Quick access to the phone\'s main features.
Mute key: Press the Mute key during a conversation to prevent your contacts from
hearing you. Pressing this key in idle mode activates the interphony mode.
To adjust volumes up or down.
Hands-free/Loudspeaker Key: To make or answer a call without lifting the receiver.
Use also this key to switch headset, handset or handsfree.
Access the voice mail feature or the list of missed calls. This key is blinking in case of
new message or missed call

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A wideband loudspeaker for optimized sound.
LED: Arrival of a new call (Flashing).
60B0 stable foot. When the phone is unpacked from the box, the foot is in the 0B0 position. To set
the 60B0 position, pull the foot until you hear a "Click".
One 3.5 mm jack connector (8012 only).
Various connections to allow phone extensions.
One 10/100 Ethernet connection to connect to enterprise LAN network (8002 set).
Two 10/100/1000 Ethernet connection to connect to enterprise network (LAN) and a PC (8012
set).
1 mini-USB connector for a specific AC/DC power supply. To be used only if your phone requires
an external power supply. Please refer to your installer.
1 RJ9 connector for a corded handset.

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2Using your telephone
2.1 Making a call (Communications)
Use one of the following:
Dial directly the number for your call
Lift the receiver Enter the destination number
Hands free Dial the destination number
Make a call using the personal phone book
Search by name (you can also access the search by name feature via the alphapad)
To make an external call, dial the outside line access code before dialing your contact number.
0 is the default code for an outside line (By default).
In case your correspondent is already in communication and can not answer to your call, a message is
displayed on your phone indicating that your call is queued.
2.2 Make a call using the personal phone book (Directory)
Directory (In idle state) / From directory (If you have taken the line)
Select your correspondent from the list If you have taken the line (with the handset or the hands
free), the selected correspondent is automatically called.
Call
2.3 Call by name (Communications)
Use one of the following:
o
oCommunications (Press twice) Select the dial by name feature
Enter the name of your correspondent

Select the correspondent
Start the call
In case your correspondent is already in communication and can not answer to your call, a message is
displayed on your phone indicating that your call is queued.

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2.4 Redial last number
►Redial the last outgoing call
Start call key
Call back the last dialed number
►Redial from redial list
Long press on the start call key
Select the number to redial from the last 50 dialed numbers
In case your correspondent is already in communication and can not answer to your call, a message is
displayed on your phone indicating that your call is queued.
2.5 Receiving a call
►Stop the ringer
Use one of the following:
oOnce
oSilent
►Answer the call
Use one of the following:
oLift the receiver
oStart call key
oHands free
oTake call
►Reject the incoming call
Use one of the following:
oTwice
oReject call
►Deflect a call
oDeflect
oEnter the number where to deflect the call.

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2.6 Interphony
When activating the interphony mode, all incoming calls are automatically answered by the phone.
In idle state
Press the interphony (mute) key
When the light associated with the key is lit (blue), the feature is activated
When your caller hangs up, interphony mode remains active.
2.7 Call log
If you are away from your desk, you can consult the call log when you come back. You can consult incoming
calls, missed calls and outgoing calls.
Call Log
Incoming calls / Outgoing calls / Missed calls
Once you have selected an entry, you can:
Call the correspondent
Save the entry in the local directory
Delete the entry
Delete all entries from the call log. (When deleting all entries, only entries of the current call
log are deleted. Example: deleting all entries when consulting incoming calls call log will
delete incoming calls entries only. Missed calls and outgoing calls entries won't be deleted.).
You can have up to 50 entries for each type of call (incoming, outgoing or missed calls).
Missed calls call log can also be accessed via the message key: .

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3During conversation
3.1 Mute, so that your correspondent cannot hear you
You can hear your correspondent but he/she cannot hear you:
During a conversation
Disable microphone The key lights up
Resume the conversation The key is no longer lit
3.2 Making a second call during a conversation
Use one of the following:
oNew call
o
oEnter the number of the second correspondent The first call is on hold
oNew call
o(Press twice)
oDial by last name
Select your correspondent from the list
oFrom directory
Select your correspondent from the list
►To cancel your second call and recover the first:
You are in conversation with the second correspondent and the first one is on hold. On the
display of the phone, first and second correspondents are identified by b10L1-b10and b10L2-
b10preceding their names or phone numbers.
Display the second correspondent
Use one of the following:
oEnquiry off
oHang up
You are automatically connected with the first contact.
You are on the line with your first contact
3.3 Answering a second call during a conversation
During a conversation, another person is trying to call you You can take the call as long as it is
displayed on the screen.
Use one of the following:
Take call

The first call is on hold