Alcatel Omni Enterprise Advanced Handset User manual

Alcatel Omni Enterprise
Advanced Handset
Quick Guide
Manager / Secretarial Features
Absent When the secretary is away from his / her
station, they press their ‘Absent’ key. This will
indicate on the Managers phone that they are away
from their desk.
Filter The ‘Filter’ key will enable the secretary to
divert their manager’s calls to them, from their
phone. It will show on the manager’s phone that
their calls are diverted. The filter can be set or
cancelled either from the managers / secretaries
handset.
Forward Ring On the manager’s phone there is a
‘Fwd Ring’ key, this can be pressed when the
managers phone is ringing and it will send the call
to a preset destination (Normally the secretary)
Storing Useful Numbers
Programme personal directory Press [ i ] key,
Press ‘Prog’ key in display, press ‘Keys’ in display,
select [45 personal speed dials available] Key using
arrows, press soft key, dial 9 and telephone
number or extension number, press ‘Apply’ in
display, type name using keypad (max 6
characters), press ‘Apply’ in display, press release
key Use personal directory Use navigator key
to select screen and press soft key to call
Customising your telephone
Change ring tune
Leave the receiver down, press the ‘OK’ key
repeatedly, or press ‘Next’ in display to select tune
and then press release key to store
Increase ring volume
Leave the receiver down, press the ‘OK’ key and
then press volume + or –keys to adjust volume and
press release key to store
Lock your handset
Dial *77
Unlock your handset
Dial *77 enter personal code (Default 0000)
Change personal code
Dial * * 4, enter old code 0000, enter new code,
confirm new code
Issue 4 24.6.15

Basic Call Handling
Make an internal call
Dial extension number
Make an external call
Dial 9 followed by the telephone number
Dial by name (Subject to software licence)
Type 1st 3 letters of persons surname, press the
Name key in the display, the display will show
options available , press Prev or Next keys in the
display to scroll through options and press Call
key to dial or Cancel
Receive a call
Lift receiver or press handsfree key
Transfer a call
Dial extension number, announce caller and
replace receiver
Retrieve a call if extn busy or no reply
Press the ‘Enq Off’ key in the display
Broker call (switch between 2 calls)
Press ‘Broker’ key in the display (allows extn to
toggle back and forth between 2 call)
Hold a call
Press the Call / Line key, the key will have
next to it
Retrieve a held call
Press the Call / Line key again to retrieve
Transferring a caller to voicemail
Dial the extension number, then press Voice in
the display and replace receiver
Further Telephone Features
Park a call
Press ‘Park’ in display or dial *75 and replace the
receiver
Retrieve a parked call from the same extn
Dial *75
From another extn
Dial *75 and enter the extn number where the
call was parked
3 way conference
Whilst on a call, dial extension number of 3rd
party, and press ‘Conf’ key in display or dial 3 to
join all 3 together
Exit 3 way conference
Replace receiver, the other parties will remain
talking
Redial last number
Press your Redial key or dial *70
Cancel a callback set by you
Dial the extension number and dial *89
Last caller call back
Lift receiver and dial *69, press the Callbk option
in the display to call extension back or press
to clear
Individual call pick up
Dial *72 and extn number that is ringing
Group call pick up
Dial *73
Touch tone dialing
When answered by a recorded message press DTMF
in the display to activate touch tone dialing
Enter hunt group
Dial * * 7 (If you are programmed as a member)
Exit hunt group
Dial * * 8 (If you are programmed as a member)
Forwarding your calls
Forward calls immediately
Press ‘Forward’ key or dial *60 and extension
number to receive calls
Forward calls when busy
Dial *61 and extension number to receive calls
([ i ], Consult, service, apply, select busy, apply, dial
extn)
Forward calls on no reply
Dial *62 and extension number to receive calls
Forward calls busy/no reply
Dial *63 and extension number to receive calls
Cancel all Forwards
Dial *64
Forward calls to voice mail
Select one of the above forwards and press ‘Voice’
Cancel Forward to voice mail
Dial *64
Do not disturb
Dial *78 and enter your personal code (0000)
Cancel do not disturb
Dial *78