Alcatel Omni Office BT Elements User manual

Alcatel Omni Office
BT Elements Handset
Quick Guide
Additional Guides available at
http://www.swcomms.co.uk/resource-
centre/user-guides-and-manuals
Service Desk 01392 330033
email: [email protected]
Customer Service 01392 315315
email: [email protected]
Issue 9 25.2.16

Basic Call Handling
Answer a call
Press Handset button
Make a call
Dial 9 + telephone number, press Handset
button to send
Hold a call
Press R
Retrieve a held call
Press R
Transfer a call
Press the R key, dial extension number,
announce call and press Handset button
Transfer a caller into a mailbox
Whilst on a call dial ‘R’ then * [Star] and the
extension number [The
caller will be transferred directly into the for
them to leave a message]
Retrieve a call
Press the R key followed by 3
Further Telephone Features
Call back
Dial extension number, get busy tone, press
# and hang up
Cancel call back
Press Handset button followed by #
Park a call
Dial 12
Retrieve a parked call
Dial 12 + extn number where call was parked and
press Handset button
Pick up a group call
Press Handset button, dial 14
Pick up a specific extn
Press Handset button, dial 13 and ringing extn
number
Redial last number
Press Redial key or dial 40
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Diverting your telephone
Divert your calls immediately
Press Handset button, dial 61, enter number
to receive calls, press Handset button
Divert your phone to voice mail
Press Handset button, dial 61, dial voice
mail extension number ________, press
Handset button
Divert on busy
Press Handset button, dial 62, enter number to receive
calls, press Handset button
Do not disturb –ON
Press Handset button, dial 63, press Hand
set button OFF
Press Handset button, dial 60, press Hand
set button
Cancel any divert
Press Handset button, dial 60,
press Handset button
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