ANZ POS Turbo 2 User manual

QUICK REFERENCE GUIDE
ANZ Merchant Services Support 1800 039 025
Credit Card Authorisation Centre 1800 999 205
Debit Card Authorisation Centre 1800 039 025
Stationery www.anz.com/merchantconnect
or 1800 039 025
PURCHASES
• Key in purchase amount on idle screen and press
<ENTER>
• Key in cash out amount (where applicable) or press
<ENTER> to continue
• Confirm total amount is correct and press <ENTER>
• Tap, Insert or Swipe card on “PRESENT CARD AMT”screen
- If a Contactless card or Smartphone is presented,
customer should tap their contactless card or
Smartphone within 4cm of the terminal screen
and follow the terminal prompts to complete the
transaction#. An ‘Approved’ or ‘Declined’ message
will be displayed on the terminal.
- For Swipe or Insert processing,
select account type:
< — > for CHQ, < > for SAV or <>for CR.
• Have customer enter their PIN^or press <ENTER> for
customer to sign the merchant copy if required.
• Verify the customer’s signature with the signature on
the reverse of the customer’s card. Once verified press
<ENTER> on “SIGNATURE VERIFIED?” screen
• Press <ENTER> to print customer copy
# This only applies if the total transaction amount is less than or equal
to $100
^If low value payment function has been switched on, PIN entry will
not be required for a credit purchase transaction that is equal to or less
than the respective scheme’s low value payment limit. Please refer to
ANZ POS Turbo™ 2 Merchant Operating Guide for further information.
Insert
chip card
Swipe
magnetic
stripe card
Tap
contactless
card or
Smartphone
HOW TO PROCESS TRANSACTIONS
Magnetic
Stripe Card
Reader
Function key
ENTER key
Paper feed key
(press and hold
CLEAR key)
CHIP Card Reader
CANCEL key
CLEAR key
Contactless
Reader
ANZ POS TURBO™ 2
552646_ANZ POS TURBO 2 QRG_85584.indd 1 22/09/2016 1:42 pm

REFUNDS
• Press <ENTER> until the “ANZ EFTPOS MENU”
screen appears. Press the < > key to go to
“REFUND” and then press < ENTER> or press the
number associated to it to select it
• Swipe your ANZ EFTPOS & multiPOS merchant card
(Terminal ID Card)
• Enter refund amount, then press <ENTER>
• Confirm amount then press <ENTER>
• Tap, Insert or Swipe customer’s card on“PRESENT
CARD RFND” screen
- For Contactless processing, customer should
tap their Contactless card or Smartphone within
4cm of the terminal screen and follow the
terminal prompts to complete the transaction.
- For Swipe or Insert processing,
select account type:
< — > for CHQ, < > for SAV or <>for CR
• Have customer enter their PIN if applicable, or press
<ENTER> for customer to sign the merchant copy
if required. Verify the customer’s signature with the
signature on the reverse of the customer’s card,
and press <ENTER> on the ‘SIGNATURE VERIFIED?’
screen
• Press <ENTER> to print customer copy.
Please contact ANZ Merchant Services on 1800 039 025
if you require Manual Processing assistance.
LAST TRANSACTION – COPY
• Press <ENTER> until the “ANZ EFTPOS MENU”
screen appears. Press the < > key to go to the
“SUPERVISOR” menu. Press <ENTER> or press the
number associated to it to select it
• Press < > button to go to the “Copy” or press
the number associated to it to select “COPY”
option.
PRINTING TOTALS REPORT
• Press <ENTER> until the “ANZ EFTPOS MENU”
screen appears. Press the < > button to go to
“REPORT” Press <ENTER> or press the number
associated to it to select it
• Select “TOTAL”by pressing the number associated
to it
- SUB – Press < — > for Sub Totals Report (Broken
down by card type - including AMEX and Diners)
- SUM – Press < > for Summary Totals Report
(Complete Summary Total – excluding AMEX
& Diners)
- LAST – Press <>for Last Settlement
Summary Total Report (excludes AMEX and
Diners transactions)
• Press <ENTER> on “TOTALS”screen to prompt to
“SHIFT TOTALS” screen
- SHFT – Press < — > then <ENTER> to close off
shift & print report
- LAST – Press < > then <ENTER> to print last
shift totals
SETTLEMENT
ANZ offers same day settlement, every day. For ANZ
business account holders, funds are available on the
same day for transactions settled before 09:00 pm
(Melbourne time). For non-ANZ business account
holders, ANZ transfers the funds to the merchant’s bank
on the following business day and the availability of the
funds will be determined by the merchant’s bank.
• Press <ENTER> until the “ANZ EFTPOS MENU”
screen is displayed. Press the < > button to go
to the “REPORT” Menu. Press < ENTER> or press the
number associated to it to select “REPORT”
• Press < > until the “SETTLEMENT” option
appears. Press < ENTER> or press the number
associated to it to select it
• Terminal will proceed to settlement and a
settlement receipt will be printed.
CLEARING ELECTRONIC FALL BACK (EFB)
TRANSACTIONS
If you see an asterisk (*) displayed on your screen,
please follow the process below to clear stored
transactions
• To clear EFB transactions press <Func> 8, 8,
<ENTER> <ENTER> <ENTER>
• Terminal will clear all EFB transactions.
Note: The terminal will prompt if Authorisation is required
for EFB transactions. Obtain Authorisation by contacting the
relevant Authorisation Centre. The terminal will be clearing
EFB transactions automatically after being in idle for a certain
amount of time.
552646_ANZ POS TURBO 2 QRG_85584.indd 2 22/09/2016 1:42 pm

CONFIGURING COMMUNICATION MODE
If you require your terminal to change communication
modes between GPRS, Dial-up and IP, please follow the
steps below.
1. Press <Func> 9, 9, 0, 5 and then press <ENTER>
2. At “Swipe Merchant Card”Press <ENTER>
3. Press <ENTER> to go to” COMMS MODE” Screen
4. Press 1 to select Dial-up communication mode
Press 6 to select GPRS communication mode
Press 7 to select IP communication mode
5. Press <ENTER> until the ANZ main screen appears
6. Press <Func> 2, 4, 6, 8 <ENTER><ENTER>. “TMS
Logon Successful”should display on the terminal.
7. Press <Func> 8, 7 <ENTER><ENTER>. “ANZ
Initialisation Approved” should display on the
terminal.
TERMINAL FAULTS – SELF HELP
If your terminal is experiencing technical issues (e.g.
blank/frozen screen), attempt the following steps:
1. Press <Func> 8, 6 <ENTER><ENTER>. The terminal
will Power Reset.
2. Press <Func> 2, 4, 6, 8 <ENTER><ENTER>. “TMS
Logon Successful”should display on the terminal.
Press <Clear> to go to Main Screen.
3. Press <Func> 8, 7 <ENTER><ENTER>.
“ANZ Initialisation Approved”should display
on the terminal.
Press <Clear> to go to Main Screen.
The terminal is now ready to process transactions.
If the above steps are unsuccessful, switch off the
power at the power point. Leave the power off for 5
minutes. Ensure cables are securely connected. Switch
on power at the power point. Repeat steps 2 & 3. If
unsuccessful please contact ANZ Merchant Services on
1800 039 025 for further assistance.
Note: For Dial Up terminals only – If you are experiencing a ‘No
Line’message on your terminal, you will need to test your PSTN
(Phone Line) by plugging a telephone into the wall socket &
dialling 1800031002. If you do not hear a fax sound you may
need to fault your line to your phone service provider.
INSTALLING A PAPER ROLL
• When the paper roll is nearing the end, a red line
will appear on the paper, this indicates that the
paper roll must be replaced.
• Open the paper compartment by pulling the cover
towards the rear of the terminal
• Insert the paper roll in the compartment
• Pull the paper end up to the top of the terminal
and hold it in position
• Maintain the paper roll position and close the lid
• Press the top of the lid in the centre until it clips
into position.
TERMINAL SECURITY
Please ensure that the terminal is placed in a secure
location enabling the cardholder to use the keypad
without being observed by security cameras, CCTV
devices or by any other person.
Only authorised ANZ business partners are permitted
to install or perform maintenance of your terminal.
552646_ANZ POS TURBO 2 QRG_85584.indd 3 22/09/2016 1:42 pm

Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Item No. 85584 09.2016 W552646
anz.com
ANZ CONTACTLESS PAYMENTS
A GREAT PAYMENT EXPERIENCE FOR YOUR
CUSTOMERS.
Contactless payments are becoming more and more
popular. With the phone at the centre of everyday life,
tap to pay mobile payments are fast becoming another
convenient way for customers to pay.
Mobile payments work the same way as contactless cards
for customer payments across all contactless terminals.
Customers simply add their eligible cards to their
compatible devices and then use it to tap and pay.
THINGS YOU AND YOUR STAFF NEED TO
KNOW.
Below are some steps you can follow to ensure your staff
and customers have a seamless payment experience;
• Ensure your terminal is easily accessible to customers.
• Always let the customer present their card or smart
device as they may need to hold the device to
authenticate transactions.
• Initially, customers may take a little longer with their
payment transactions as they find the ‘sweet spot’
with their device.
• For transactions over $100, customers may be
prompted to enter their PIN into the terminal.
Always follow the terminal prompts when
processing transactions.
If you’re not already accepting contactless payments,
contact us on 1800 086 325 to find out more on how we
can upgrade your device today.
SCENARIOS YOU MIGHT ENCOUNTER
Contactless payments can be made using a range of
products in market:
• Plastic Cards
• Smart Phones
• Wearables
Mobile payments give you and your customers the
processing speed of contactless transactions.
552646_ANZ POS TURBO 2 QRG_85584.indd 4 22/09/2016 1:42 pm