ANZ pos turbo plus User manual

QUICK REFERENCE GUIDE
ANZ Merchant Services Support 1800 039 025
Credit Card Authorisation Centre 1800 999 205
Debit Card Authorisation Centre 1800 039 025
Stationery www.anz.com/merchantconnect
or 1800 039 025
PURCHASES
• Enter the details of the purchase through your
Point of Sale Software until the EFTPOS screen
displays “PRESENT CARD AMT”
• Tap, insert or swipe customer’s card on “PRESENT
CARD AMT” screen
- If a contactless card or Smartphone is
presented, customer should tap their
contactless card or Smartphone within
4cm of the terminal screen and follow
the terminal prompts to complete the
transaction#. The screen will display an
“APPROVED” or “DECLINED” message
- For Swipe or Insert card processing:
select account type*:
<—>for CHQ,< > for SAV or <>for CR
or select application type*:
1for Visa Debit, 2for eftpos SAV or
3for eftpos CHQ
• Have customer enter their PIN or press
<ENTER> for customer to sign the merchant
copy
• Verify the customer’s signature with the
signature on the reverse of the customer’s card.
Once verified press <ENTER> on “SIGNATURE
VERIFIED?” screen
• Press <ENTER> to print customer copy
#
This only applies if the total transaction is less than or equal
to $100.
*Application type names and order can vary depending on the
Card that is used.
Paper feed key
(press and hold
CLEAR key)
CANCEL key
Contactless
Reader
CLEAR key
ENTER key
Function key
Magnetic
Stripe Card
Reader
CHIP Card Reader
Insert
chip card
Swipe
magnetic
stripe card
Tap
contactless
card or
Smartphone
HOW TO PROCESS TRANSACTIONS
ANZ POS TURBO™ PLUS
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REFUNDS
• Enter refund details into the POS system until
EFTPOS screen displays“PRESENT CARD RFND”
• Tap, insert or swipe customer’s card on “PRESENT
CARD RFND” screen
- For contactless processing, customer should tap
their contactless card or Smartphone within 4cm
of the terminal screen and follow the terminal
prompts to complete the transaction
- For Swipe or Insert card processing:
select account type*:
<—>for CHQ,< > for SAV or <>for CR
or select application type*:
1for Visa Debit, 2for eftpos SAV or
3for eftpos CHQ
• Have customer enter their PIN or press <ENTER>
for customer to sign the merchant copy
• Verify customer’s signature if required. If it matches
with the signature on the reverse of the customer’s
card, please press <ENTER> on “SIGNATURE
VERIFIED?” screen
• Press <ENTER> to print customer copy
*Application type names and order can vary depending on the
Card that is used.
CLEARING ELECTRONIC FALLBACK (EFB)
TRANSACTIONS
If you see an asterisk (*) displayed on your screen,
please follow this process to clear stored transactions:
• To clear EFB transactions press <Func> 8, 8,
<ENTER> <ENTER> <ENTER>
• Terminal will clear all unprocessed transactions.
Note: The terminal will prompt you if authorisation is required for
EFB transactions. Obtain authorisation by contacting the
relevant Authorisation Centre. Please refer to ANZ POS Turbo
Plus™ Merchant Operating Guide for further information
CONFIGURING COMMUNICATION MODE
Please contact your Point of Sale (POS) System provider
for further information on how to switch the POS
communication mode to terminal communication mode.
If you require your terminal to change communication
modes between GPRS, Dial-up and IP, please follow the steps
below:
1. Press <Func> 9, 9, 0, 5 and then press <ENTER>
2. At “Swipe Merchant Card” Press <ENTER>
3. Press <ENTER> to go to” COMMS MODE”Screen
4. Press 1 to select Dial-up communication mode
Press 6 to select GPRS communication mode
Press 7 to select IP communication mode
5. Press <ENTER> until the ANZ main screen appears
6. Press <Func> 2, 4, 6, 8 <ENTER><ENTER>. “TMS
Logon Successful”should display on the terminal.
7. Press <Func> 8, 7 <ENTER><ENTER>. “ANZ
Initialisation Approved” should display on
the terminal.
INITIALISATION REQUIRED
If the terminal is displaying “Init Required”’, press
<Func> 8, 7, <ENTER> <ENTER>. If the terminal still
displays “Init Required” follow the steps below:
• Disconnect the power connection cable from the
multi-com adaptor and wait 30 seconds
• Reconnect the cable at the multi-com adaptor
and wait for the terminal to revert to the “Init
Required” screen
• Press <Func> 8, 7, <ENTER> <ENTER> on the terminal
The terminal will start initialising, taking approximately
1 - 2 minutes to complete. If “Init Required”is still
appearing, please call ANZ Merchant Services on 1800
039 025 for further assistance.
CONFIGURING PRINTER
The ANZ POS Turbo™ Plus terminal provides the option
to use the local printer. Please contact your Point of
Sale system provider for further information on how to
switch your external printer to the terminal printer.
SETTLEMENT
ANZ offers same day settlement, every day. For ANZ
business account holders, funds are available on the
same day for transactions settled before 09:00pm
(Melbourne time). For non-ANZ business account
holders, ANZ transfers the funds to the merchant’s
bank on the following business day and the availability
of the funds will be determined by the merchant’s
bank.
REPLACEMENT TERMINAL
INSTALLATION TIPS
Please only follow the instructions when installing
replacement terminals. This guide should not be used
for new terminal installation. Contact your IT support
team or ANZ Merchant Services for new installation
instructions.
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Plug in the terminal using one of the two
connections below
USB CABLE
SERIAL CABLE
• Once the terminal is connected, press <Func> 1, 1,
1, 1, 2, 2, 2, 7 <ENTER> <ENTER>
• Press the <> or <> buttons to cycle between
COMO, & USB Salve connections
• Once the correct connection is selected, press
<ENTER>, press <ENTER> again under Protocol
The terminal should now display”CONFIG REQUIRED”.
• Press <Func> 9, 9, 0, 5 <ENTER> <ENTER>
• The terminal should now display “Swipe merchant
card”. Swipe your green Terminal ID Card. If you do
not have this, press <CLEAR> and manually key in
the terminal ID, then press <ENTER>
• Keep pressing <ENTER> until the terminal returns
to the main screen
• Press <Func> 2, 4, 6, 8 <ENTER> <ENTER> and wait
until the terminal returns to the main screen
• You will now need to call ANZ Merchant Services on
1800 039 025 to activate your terminal - please have
your activation/reference number on hand
• Press <Func> 8, 7, <ENTER> <ENTER>
• The screen will display “INITIALISING PLEASE WAIT”.
Once complete, the terminal will return to the home
screen and is ready to process transactions.
INSTALLING A PAPER ROLL
• When the paper roll is nearing the end, a red line
will appear on the paper, this indicates that the
paper roll must be replaced.
• Open the paper compartment by pulling the cover
towards the rear of the terminal
• Insert the paper roll in the compartment
• Pull the paper end up to the top of the terminal and
hold it in position
• Maintain the paper roll position and close the lid
• Press the top of the lid in the centre until it clips into
position.
PC EFTPOS SUPPORT
PC EFTPOS provides the software that allows
communication between your point of sale software and
the terminal / modem. Their Helpdesk is available:
Monday to Friday : 8:30am – 10:00pm (Sydney time),
Saturday: 10:00am – 5:00pm (Sydney time)
Sunday : 10:00am -3:00pm. (Sydney time)
PC- EFTPOS: www.pceftpos.com
Telephone: [phone]
Note: The PC EFTPOS support will include public holidays with the
exception of Good Friday, Easter Sunday, Anzac Day, Christmas Day
and Boxing Day.
TERMINAL SECURITY
Please ensure that the terminal is placed in a secure
location enabling the cardholder to use the keypad
without being observed by security cameras, CCTV
devices or by any other person. Only authorised ANZ
business partners are permitted to install or perform
maintenance of your terminal.
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Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Item No. 86470 09.2016 W552653
anz.com
ANZ CONTACTLESS PAYMENTS
A GREAT PAYMENT EXPERIENCE FOR YOUR
CUSTOMERS.
Contactless payments are becoming more and more
popular. With the phone at the centre of everyday life,
tap to pay mobile payments are fast becoming another
convenient way for customers to pay.
Mobile payments work the same way as contactless cards
for customer payments across all contactless terminals.
Customers simply add their eligible cards to their
compatible devices and then use it to tap and pay.
THINGS YOU AND YOUR STAFF NEED TO
KNOW.
Below are some steps you can follow to ensure your staff
and customers have a seamless payment experience;
• Ensure your terminal is easily accessible to customers.
• Always let the customer present their card or smart
device as they may need to hold the device to
authenticate transactions.
• Initially, customers may take a little longer with their
payment transactions as they find the ‘sweet spot’
with their device.
• For transactions over $100, customers may be
prompted to enter their PIN into the terminal.
Always follow the terminal prompts when
processing transactions.
If you’re not already accepting contactless payments,
contact us on 1800 086 325 to find out more on how we
can upgrade your device today.
SCENARIOS YOU MIGHT ENCOUNTER
Contactless payments can be made using a range of
products in market:
• Plastic Cards
• Smart Phones
• Wearables
Mobile payments give you and your customers the
processing speed of contactless transactions.
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