Assa Abloy Zi IKON CLIQ Go User manual

CLIQ™ Go
Reseller Guide
2020-02-10 The global leader in
door opening solutions

2..
ASSA ABLOY is committed to operating in compliance with data laws globally across its various divisions. The EU General Data
Protection Regulation (“GDPR”) requires us to meet principles of fairness, accountability and transparency in handling personal
data.
ASSA ABLOY has a focused, structural and systemic approach to data protection and privacy. Our globally applicable ASSA ABLOY
Data Protection Compliance Program has been developed to protect the integrity of the personal data of our employees,
customers and partners worldwide. ASSA ABLOY has dedicated resources across the Group whose continual focus is the
compliance with data laws globally including the GDPR.
We keep personal data secure using equipment operating in accordance with recognized security standards. In cases where the
rights of individuals are at risk, we conduct impact assessments in accordance with our standard methodology.
We recognize that data laws are continuously evolving. ASSA ABLOY has invested considerable resources in raising awareness and
rolling out training in relation to its Data Protection Compliance Program. We continuously monitor data protection
developments to ensure our policies, processes and procedures are relevant and adequate.
We are committed to ensuring good data governance and are invested in data trust and security for the long-term.
ASSA ABLOY
Sicherheitstechnik GmbH
Attilastrasse 61-67
12105 Berlin
GERMANY
Tel. + 49 30 8106-0
Fax: + 49 30 8106-26 00
[e-mail]
www.assaabloy.de
Program version: 2020-02-10
Document number: D000733507
Date published: 2020-02-10
Language: en-GB

Contents 3
1 Introduction......................................................................................................................................................................6
1.1
.
Introduction to CLIQ™ Go...............................................................................................................................6
1.2
.
About this Document........................................................................................................................................6
1.3
.
Roles......................................................................................................................................................................... 6
1.4
.
Trademark notices...............................................................................................................................................6
2 Getting Started ................................................................................................................................................................8
2.1
.
What the Reseller Needs ..................................................................................................................................8
2.2 Setting up CLIQ™ Express ................................................................................................................................8
2.2.1 Installing Local Programming Devices.........................................................................................8
2.2.2 Installing Reseller Certificates ........................................................................................................9
2.2.3 Installing CLIQ™ Express...................................................................................................................9
2.2.4 Logging in to CLIQ™ Express...........................................................................................................9
2.2.5 Setting up Local PD at Program Launch...................................................................................10
2.2.6 Setting up Magnetic Card Reader ..............................................................................................11
.
2.3
.
Navigating in CLIQ™ Express........................................................................................................................ 11
2.4 Configuring CLIQ™ Express .......................................................................................................................... 12
2.4.1 Changing CLIQ™ Express Key PIN...............................................................................................12
2.4.2 Printing Reseller's Activation Code............................................................................................12
2.4.3 Enabling or Disabling User ............................................................................................................12
2.4.4 Changing a User's Language .........................................................................................................13
2.4.5 Setting Time Zone ...........................................................................................................................13
2.4.6 Changing Local PD Settings After Login...................................................................................14
2.4.7 Updating CLIQ™ Express ...............................................................................................................15
2.4.8 Handling Server Session Errors....................................................................................................15
.
3 CLIQ™ Go Solution......................................................................................................................................................16
3.1
.
Process Overview ............................................................................................................................................. 16
3.2
.
Planning Locking System ............................................................................................................................... 16
3.3 Creating Locking Systems ............................................................................................................................. 17
3.3.1 Creating New Locking System .....................................................................................................17
3.3.2 Adding New Cylinders ....................................................................................................................17
3.3.3 Adding New Keys..............................................................................................................................18
3.3.4 Assigning Elements in Lock Chart...............................................................................................19
3.3.5 Removing Non-programmed Key or Cylinder.......................................................................20
3.3.6 Programming Cylinders and Keys...............................................................................................20
.
3.4 Delivering Locking Systems.......................................................................................................................... 23
3.4.1 Publishing CLIQ™ Go System to DCS........................................................................................23
3.4.2 Delivering Components to Customer .....................................................................................23
3.4.3 Installing Cylinders...........................................................................................................................24
.
3.5
.
Configuring Locking System......................................................................................................................... 24

4Contents
3.6 Locking System Maintenance ...................................................................................................................... 24
3.6.1 General Maintenance......................................................................................................................24
3.6.2 Opening Locking System Using Security Card.......................................................................25
3.6.3 Deleting a System ............................................................................................................................25
3.6.4 Viewing Information in Key or Cylinder ...................................................................................25
3.6.5 Managing Customer Information...............................................................................................25
3.6.5.1 Printing Customer and System Information....................................................25
3.6.5.2 Editing Customer and System Information .....................................................26
3.6.5.3 Managing Personal Customer Information......................................................26
3.6.6 Generating a New PIN Code Sheet.............................................................................................27
.
3.7
.
Responsibility Overview ................................................................................................................................ 27
4 CLIQ™ Go System Description................................................................................................................................29
4.1
.
CLIQ™ Go System Overview ........................................................................................................................ 29
4.2 CLIQ™ Go Hardware ....................................................................................................................................... 29
4.2.1 Devices for Accessing CLIQ™ Express and CLIQ™ Go App................................................29
4.2.2 Servers in CLIQ™ Go .......................................................................................................................30
4.2.3 Programming Devices ....................................................................................................................30
4.2.4 Cylinder Programming Cable Adapter......................................................................................31
4.2.5 Reseller Keys.......................................................................................................................................32
.
4.3 CLIQ™ Go Software......................................................................................................................................... 32
4.3.1 CLIQ™ Express...................................................................................................................................32
4.3.2 CLIQ™ Connect PC ..........................................................................................................................32
4.3.3 CLIQ™ Go App...................................................................................................................................33
4.3.4 CLIQ™ Connect App .......................................................................................................................33
.
4.4 CLIQ™ Go System Security........................................................................................................................... 33
4.4.1 Customer Authentication with CLIQ™ Security Card.........................................................33
4.4.2 Reseller Activation...........................................................................................................................33
.
5 CLIQ™ Go Locking Systems......................................................................................................................................34
5.1
.
About this Section ........................................................................................................................................... 34
5.2 Activating CLIQ™ Go....................................................................................................................................... 34
5.2.1 Activation Overview........................................................................................................................34
5.2.2 Activating User Account on Android Device..........................................................................34
5.2.3 Activating User Account on iOS Device ...................................................................................35
5.2.4 Activating User Account on PC....................................................................................................36
5.2.4.1 Installing CLIQ™ Connect PC................................................................................36
5.2.4.2 Activation User Account via CLIQ Connect PC ...............................................37
5.2.4.3 Configuring CLIQ™ Connect PC COM Selector..............................................38
5.2.4.4 Configuring CLIQ™ Connect PC Proxy Settings .............................................38
5.2.5 Connecting CLIQ™ Connect Mobile Programming Device..............................................38
5.2.6 Locking System Expansion ............................................................................................................38
.
5.3
.
CLIQ™ Go Locking System Overview........................................................................................................ 39

Contents 5
5.4 Hardware............................................................................................................................................................. 39
5.4.1 Devices for Accessing CLIQ™ Go App.......................................................................................39
5.4.2 Keys .......................................................................................................................................................40
5.4.3 Cylinders..............................................................................................................................................40
5.4.4 Programming Devices ....................................................................................................................40
.
5.5 CLIQ™ Go App................................................................................................................................................... 42
5.5.1 CLIQ™ Go App Overview...............................................................................................................42
5.5.2 Blocking Keys .....................................................................................................................................42
5.5.3 Collecting Access Logs ...................................................................................................................44
.
5.6 Principles for Authorisation.......................................................................................................................... 45
5.6.1 Authorisation Overview.................................................................................................................45
5.6.2 Offline System ...................................................................................................................................45
5.6.3 Key Access List...................................................................................................................................45
5.6.4 Key Validity .........................................................................................................................................45
5.6.5 Key Schedule......................................................................................................................................46
5.6.6 Blocked Keys ......................................................................................................................................46
5.6.7 Programming keys and cylinders................................................................................................46
5.6.8 Access Logs.........................................................................................................................................47
.
6 Appendix .........................................................................................................................................................................48
6.1
.
Terms .................................................................................................................................................................... 48
6.2
.
Key Indications .................................................................................................................................................. 48
6.3
.
CLIQ™ Go vs CWM........................................................................................................................................... 49
6.4
.
System Requirements .................................................................................................................................... 51
6.5
.
Troubleshooting ............................................................................................................................................... 52

61.. Introduction
1 Introduction
1.1 Introduction to CLIQ™ Go
CLIQ™ Gois a solution that offers the tools to create and manage electronic locking
systems. CLIQ™ Go enables full control over access authorisations and key holder
activities.
By design, CLIQ™ Go is easy to set up and use. It offers a simple and quick process where
resellers can program blank eCLIQ user keys and cylinders, assign them to a particular
locking system and deliver the keys and cylinders directly to customers. To administrate
the system, resellers and administrators connect a programming device to a PC, smart
phone, or tablet.
CLIQ™ Go is aimed at small and medium sized businesses, typically with less than 100
cylinders and 50 keys, that accept or prefer a hosted solution.
CLIQ™ Express is the application used by resellers creating, extending, and editing
settings for CLIQ™ Go locking systems.
1.2 About this Document
The purpose of the this document is to introduce the reader to CLIQ™ Go and describe
the process of creating and delivering an operational locking system that meets the
customer's needs.
The target group of this document is CLIQ™ Go resellers.
The section CLIQ™ Go Locking Systems in this document is intended as an introduction
to CLIQ™ Go locking systems for locking systems administrators. It is included in this
document for resellers who are administrating locking systems for customers or giving
them support.
The separate document CLIQ™ Go - Introduction to Locking Systems includes the same
information as the section CLIQ™ Go Locking Systems in this document and should be
handed over to customers who administrate their own locking systems.
1.3 Roles
The reseller is a trusted partner of ASSA ABLOY that sells and produces CLIQ™ Go locking
systems to customers.
The administrator is responsible for administrating the locking system.
The key holder uses a key to open cylinders. Key holders are either employees or visitors.
Role CLIQ™ Go dealer CLIQ™ Go customer
Reseller
Administrator
Key holder
Table 1. Roles
The reseller and the administrator have tasks to perform. For an overview of how their
tasks are distributed, see Section 3.7“Responsibility Overview”, page27.
1.4 Trademark notices
The following third party trademarks are used in this document:

1.. Introduction 7
•Android: Android is a trademark of Google Inc.
•Bluetooth: Bluetooth is a registered trademark of Bluetooth SIG Inc.
•iOS: iOS is a trademark or registered trademark of Cisco in the U.S. and other
countries and is used under license.
•Windows®: Windows®is either a registered trademark or a trademark of Microsoft
Corporation in the United States and/or other countries.

82.. Getting Started
2 Getting Started
2.1 What the Reseller Needs
To get started, the reseller needs the following:
•CLIQ™ Express key
•Certificate for the CLIQ™ Express key
•PIN for the CLIQ™ Express key
•CLIQ™ Express Client installation file
•Certificate bundle for CLIQ™ Express Client
IKON provides the reseller with the items above.
The reseller also needs:
•CLIQ™ Security Cards
•Card scanner/reader
•Local PD with two key slots
•Cylinder programming cable adapter
•If required: Cylinder parts and/or elongation kits
•PC with Microsoft Windows©. The system requirements are listed in Section
6.4“System Requirements”, page51.
•Internet connection
•Mobile phone (needed if the reseller intends to activate a CLIQ™ Go user account
via text message)
Consumables, to eventually hand over to the customer:
•CLIQ™ key blanks and cylinders
•Local PDs and/or CLIQ™ Connect Mobile PDs
2.2 Setting up CLIQ™ Express
2.2.1 Installing Local Programming Devices
1) Ensure that the Windows user account that is currently logged in has
Administrator access rights.
... ...
2) Connect the USB cable from the Local Programming Device (Local PD) to the PC.
... ...
3) Verify that the drivers are downloaded and installed automatically.

2.. Getting Started 9
NOTE!
Make a note of the assigned COM port that is displayed in the
notification area. When logging into CLIQ™ Express or the CLIQ™
Go app, select the assigned COM port if the COM port is not
found automatically.
Example: STMicroelectronics Virtual COM Port
(COM7).
... ...
. .
4) If the drivers are not installed automatically, contact technical support.
2.2.2 Installing Reseller Certificates
The reseller is provided with a certificate bundle, which is a zip file containing four files:
one Trust store, one certificate, and one password file for each.
1) Unzip the certificate bundle.
... ...
2) Install the Trust store in the local user certificate store by double clicking the file
called TrustStore.p12.
NOTE!
When installing certificates, none of the default settings need to
be changed.
... ...
. .
3) When prompted, enter the password provided in the file TrustStore-password.txt.
... ...
4) Install the certificate in the local user certificate store by double clicking the other
.p12 file.
NOTE!
When installing certificates, none of the default settings need to
be changed.
The filename depends on the key name.
... ...
5) When prompted, enter the password provided in the file certificate-password.txt.
2.2.3 Installing CLIQ™ Express
1) Run the CLIQ™ Express Client installation file.
... ...
2) Select destination folder.
... ...
3) If asked, select to install for all All users of the computer.
2.2.4 Logging in to CLIQ™ Express
1) Ensure that the computer is connected to the internet.
... ...
2) Insert the CLIQ™ Express Key in the Left hand slot of the Local PD.
... ...

10 2.. Getting Started
3) Run the CLIQ™ Express software.
If prompted, acknowledge the CLIQ™ Express remote connection as trusted.
NOTE!
CLIQ™ Express cannot be launched without a properly configured
Local PD.
If there is a problem connecting to the Local PD, make sure that
CLIQ™ Connect PC is not running. To configure the Local PD,
please see Section 2.2.5“Setting up Local PD at Program Launch”,
page10.
... ...
. .
4) Enter the PIN Code provided by IKON to log in.
2.2.5 Setting up Local PD at Program Launch
If CLIQ™ Express fails to connect to the Local PD at launch, the program will open a
configuration pop-up. For connection problems that arise after login, see Section
2.4.6“Changing Local PD Settings After Login”, page14.
1) Check the USB cable connection between the Local PD and the computer.
... ...
2) Make sure that CLIQ™ Connect PC is not running.
... ...
3) Click Auto-detect.
The OK button will be enabled if a device is found.
... ...
4) If auto-detect does not work and the used COM Port is known, select the correct
COM Port and COM Speed.
HINT!
To identify available ports in Windows, open Run by pressing
Windows key +R. Enter "devmgmt.msc" and click enter to access
the Device manager. Available ports are listed under Ports.
... ...
. .
5) Click OK to continue.

2.. Getting Started 11
2.2.6 Setting up Magnetic Card Reader
Magnetic cards are used to identify a physical person as a legitimate customer's
representative. When a card is swiped in CLIQ™ Express, the correct system will be loaded.
1) From the Top menu, select Options » Computer settings » General settings.
... ...
2) Select Use magnetic card reader.
... ...
3) Select the magnetic card reader Type.
The supported device (MAGTEK 21040107) is supplied by IKON.
... ...
4) If required, select COM Port and COM Speed to match the specifications.
2.3 Navigating in CLIQ™ Express
CLIQ™ Express is designed to guide the user easily to the desired function. The interface is
divided into the three sections as follows:
1. Left menu: Navigation menu with links to page content
2. Top menu: Actions and a dropdown menu with settings and information
3. Main screen: Content depending on the section and options selected

12 2.. Getting Started
2.4 Configuring CLIQ™ Express
2.4.1 Changing CLIQ™ Express Key PIN
1) If the current PIN is known:
a) From the Top menu, select Options » Change PIN.
b) Enter the current PIN once, and the new PIN twice.
... ...
2) If the PIN is lost:
a) Try to login to CLIQ™ Express using the wrong PIN at least 5 times.
NOTE!
After entering the wrong code a total of 5 times, the
Reseller's key, and thus CLIQ™ Express will be blocked for
the keyholder until the key is unlocked using the PUK code.
. .
b) When asked, enter the PUK code that was supplied from IKON.
c) Enter the new PIN twice.
2.4.2 Printing Reseller's Activation Code
1) Select Options » Print Reseller Information from the Top menu to print the
reseller's activation code.
The Reseller's activation code enables the reseller to use the CLIQ™ Go App.
NOTE!
The Reseller's activation code is generated when the reseller
publishes a system for the first time. This code never changes.
2.4.3 Enabling or Disabling User
1) From the Left menu, select User List.
... ...

2.. Getting Started 13
2) Select the user.
... ...
3) Scroll down to Other Info to select or deselect User Active.
2.4.4 Changing a User's Language
1) Close any open system.
... ...
2) If logged in as an Admin user:
a) From the Left menu, select User List.
b) Select the user.
... ...
3) If logged in as a Normal user, from the Left menu, select My user.
... ...
4) Scroll down to the Language section and select the desired language.
NOTE!
If portions of the text stay in the old language, restart CLIQ™
Express to fully load the new language.
2.4.5 Setting Time Zone
1) From the Top menu, select Options » Computer settings » General settings.
... ...
2) Under Time Zone, click Select.
... ...
3) Select System Time Zone.

14 2.. Getting Started
2.4.6 Changing Local PD Settings After Login
As CLIQ™ Express cannot be launched and logged into without a properly setup Local PD,
this guide is only applicable for Local PD problems arising inside the program. For initial
setup, see Section 2.2.5“Setting up Local PD at Program Launch”, page10.
1) To set up Local PD at CLIQ™ Express launch:
... ...
2) From the Top menu, select Options » Computer settings » Local PD Setup.
... ...
3) To auto detect the Local PD configuration, click Capture COM port and speed.
... ...
4) To manually set-up the Local PD configuration, select COM Port and COM Speed.
For some versions of the Local PD, Date and Time may be set manually.
NOTE!
If CLIQ™ Express cannot communicate with the Local PD, repeat
steps 1-3 to reconfigure the set-up.

2.. Getting Started 15
HINT!
To identify available ports in Windows, open Run by pressing
Windows key +R. Enter "devmgmt.msc" and click Enter to access
the Device Manager. Available ports are listed under Ports.
2.4.7 Updating CLIQ™ Express
CLIQ™ Express automatically checks for software updates at start-up, and cannot be
started without the latest software version. If an update is available, CLIQ™ Express will
toggle an update window containing a link to the IKON download page.
If the update window appears:
1) Click the download link.
... ...
2) Select and download the file.
... ...
3) Run the installer file.
Local administrator's rights may be required to install software.
... ...
4) Follow the instructions in the installer wizard to update CLIQ™ Express.
2.4.8 Handling Server Session Errors
1) If the connection to the server is broken or timed out, close CLIQ™ Express and run
it again.

16 3.. CLIQ™ Go Solution
3 CLIQ™ Go Solution
3.1 Process Overview
The process in short:
A customer walks into the reseller's shop. They discuss the needs for the locking system.
Once all the necessary input has been collected, the reseller registers and programs eCLIQ
key blanks and cylinders. The locking system is then published on the server, keys are
prepared, and cylinders are assembled. Keys and cylinders are then delivered to the
customer. Whether the customer installs the cylinders on his or her own, or leave that for
the reseller, the system can be live fast.
The reseller uses a CLIQ™ Express client, installed on a PC, to create and publish the
locking system on the CLIQ™ Go server that can be accessed from the CLIQ™ Go app. The
customer, with or without assistance from the reseller, uses the CLIQ™ Go app to manage
the locking system.
The process of delivering an operational locking system that meets the customer's needs
contains the following steps:
1. Plan the locking system by collecting input for creating, delivering and activating
the system, see Section 3.2“Planning Locking System”, page16
2. Create the new locking system, see Section 3.3.1“Creating New Locking System”,
page17
3. Deliver the locking system, see Section 3.4.1“Publishing CLIQ™ Go System to DCS”,
page23
4. Configure the keys and cylinders in the locking system, see Section 3.5“Configuring
Locking System”, page24
5. Maintain the locking system, including adding keys and cylinders, see Section
3.6.1“General Maintenance”, page24
For an overview of how the responsibility of the process steps are distributed between the
reseller and the customer, see Section 3.7“Responsibility Overview”, page27.
3.2 Planning Locking System
To create a locking system, the reseller needs input. The following is a list of items that the
reseller and the customer need to discuss.
Hardware:
•How many doors need cylinders?
•What type of cylinders is needed to fit the doors?
•How many keys are needed (number of key holders including administrators)?
•How many programming devices do the administrators need?
Delivery:
•Would the customer like to get help with activating the user account in CLIQ™ Go?

3.. CLIQ™ Go Solution 17
•Would the customer like to get help with configuring the locking system?
•Is there a need for CLIQ™ Connect keys and the CLIQ™ Connect App?
CLIQ™ Go activation:
•Would the customer like to activate the user account with the help of an SMS or an
e-mail?
Customer information:
•Contact information?
•Billing information?
NOTE!
If you are running CLIQ™ Connect PC App at the same time you are
trying to run CLIQ™ Express, there will be a conflict, since both
programs are using the Local PD. So before running CLIQ™ Express,
please close down CLIQ™ Connect. When you have finished working
with CLIQ™ Express, you can restart CLIQ™ Connect.
3.3 Creating Locking Systems
3.3.1 Creating New Locking System
1) Close any open system.
... ...
2) From the Left menu, select Home.
... ...
3) Click Create a new system.
... ...
4) Either scan or swipe a CLIQ™ Security Card.
... ...
5) Fill out at least the required fields marked by (*).
Only ASCII characters are allowed.
NOTE!
In the Customer section, entered email address and mobile
phone number are used for sending the one time password
during the system activation process.
See Section 5.2.1“Activation Overview”, page34 for more
information.
... ...
. .
6) Click OK to create the system.
3.3.2 Adding New Cylinders
1) Open the system.
... ...

18 3.. CLIQ™ Go Solution
2) From the Left menu, select Cylinder List.
... ...
3) To create a cylinder, click Create.
... ...
4) To create multiple cylinders:
a) Click Create Range.
b) Enter the Number of cylinders (elements).
c) Click OK.
... ...
5) To change the type for a selected cylinder, click Change Type. This will toggle
between single and double electronic cylinders.
NOTE!
The cylinder type can only be changed for non-programmed
cylinders.
... ...
. .
6) Typically, the cylinders are given a name when they are configured in the CLIQ™ Go
app. However, if the reseller already know where to install the cylinders, naming
the cylinder might be practical. For example, the cylinder that is to be installed in
the basement could be called "basement".
To enter a cylinder's name and edit the cylinder information:
a) Click anywhere in the field to edit.
b) Enter the text.
c) Press Enter to update.
3.3.3 Adding New Keys
1) Open the system.
... ...
2) From the Left menu, select Key List.

3.. CLIQ™ Go Solution 19
... ...
3) To create a key, click Create.
... ...
4) To create multiple keys:
a) Click Create Range.
b) Enter the Number of keys.
c) To create multiple Bluetooth enabled CLIQ™ Connect Keys, select CLIQ™
Connect Key.
d) Click OK.
... ...
5) To make a selected key a Bluetooth enabled CLIQ™ Connect Key, select CLIQ™
Connect Key.
NOTE!
This will only work for non-programmed keys.
... ...
. .
6) Typically, the keys are given a name when they are configured in the CLIQ™ Go app.
If no name is defined, the key's name will be its marking.
To enter a key's name and edit the key information:
a) Click anywhere in the field to edit.
b) Enter the text.
c) Press Enter to update.
3.3.4 Assigning Elements in Lock Chart
1) Open the system.
... ...
2) From the Left Menu, select Lock Chart.
... ...
3) To select a key-cylinder pair, click a square.
Yellow squares indicate unlinked key-cylinder pairs in the lock chart.
... ...
4) To link a key to a cylinder, double-click on the corresponding square in the lock
chart. The square will turn black.

20 3.. CLIQ™ Go Solution
NOTE!
For extensions of published locking systems, IKON may have
restricted the reseller from granting new keys access rights to
already published cylinders. In such a case, the customers
maintain full control over their locking system's access rights,
while resellers focus on a more supporting role.
Optionally, to flip the keys and cylinders in the Lock chart: From the top menu, select
Options » Flip Lock Chart.
There is no need to set access rights in the Lock Chart in order to publish a system. The
access rights set in the Lock Chart are only initial and may be set and or changed later by
the customer in the CLIQ™ Go app as needed.
3.3.5 Removing Non-programmed Key or Cylinder
1) Open the system.
... ...
2) From the Left menu, select Key List or Cylinder List.
... ...
3) Select the element to delete.
... ...
4) Click Delete.
NOTE!
Only non-programmed keys and cylinders can be deleted.
3.3.6 Programming Cylinders and Keys
1) Open the system.
... ...
2) From the Left menu, select Key List or Cylinder List.
... ...
3) For individual list elements, select or deselect Mark for Programming.