AT&T MERLIN LEGEND Release 2.0 MLX Queued Call... Manual

AT&T
MERLIN LEGEND™
Communications System
Release 2.0
MLX Queued Call Console
Operator’s Guide

Copyright © 1992 AT&T AT&T 555-620-136
All Rights Reserved
Issue 1
Printed in U.S.A. October 1992
Notice
Every effort was made to ensure that the Information in this book was
complete and accurate at the time of printing. However, Information is
subject to change.
Federal Communications Commission (FCC)
Electromagnetic Interference Information
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise
emissions set out in the radio interference regulations of the Canadian
Department of Communications.
Le Present Appareil Numerique n’emet pas de bruits radioelctriques
depassant Ies limites applicable aux appareils numeriques de la class A
prescribes clans Ie Reglement sur Ie brouillage radioelectrique edicte par
Ie ministere des Communications du Canada.
Trademarks
MERLIN LEGEND and MLX-20L are trademarks of AT&T in the U.S. and
other countries.
Mirage, StarSet, Supra, and Supra NC are registered trademarks of -
Plantronics, Inc.

Contents
About This Guide
1
■ Conventions 2
■ Commenting on this Guide
3
1
About Your Queued Call
Console
1-1
■ Queued Call Console
1-2
■ MLX-20L Telephone with DSS 1-5
■ Direct Station Selector
1-7
■ Console Accessories
1-9
■ Buttons
1-11
■ DSS Buttons
1-13
■ Lights
1-16
■ Display
1-21
Contents i

Contents
2
Quick Start
2-1
Making Calls
2-2
Answering Calls
2-4
Directing Calls
2-12
Making Conference Calls
3
Feature Finder
3-1
4
Features
4-1
How to Use Features
4-2
Account Code Entry
4-6
Alarm
4-8
Alarm Clock
4-9
Barge-In
4-11
Camp-On
4-12
ii Contents

Contents
Features (continued)
■ Directory
■ Follow Me
■ Headset Features
■ Inspect
■ Messaging
■ Night Service
■ Paging
■ Park
■ Pickup
■ Position Busy
■ Signaling
■ Timer
■ Volume
4-14
4-24
4-26
4-29
4-32
4-41
4-43
4-46
4-48
4-50
4-51
4-52
4-53
.
Contents iii

Contents
A Programming SpeciaI
Characters
A-1
B
System Specifics
B-1
iv
Contents

The exclamation point in an
equilateral triangle is intended to
alert the user to the presence of
important operating and
maintenance (servicing)
instructions in the literature
accompanying the product.
IMPORTANT SAFETY INSTRUCTIONS
Always follow these basic safety precautions when using your
telephone equipment. These precautions reduce the risk of
fire, electrical shock, and injury to you and damage to the
equipment.
■ Read and understand all instructions.
■ Follow all warnings and instructions marked on or
packed with the telephone.
■ Do not use the telephone near water, as in a wet
basement. The telephone can be hazardous if
immersed in water. To avoid the possibility of
electrical shock, do not use it when you are wet. If you
accidentally drop it into water, do not retrieve it until
you have first unplugged the line cord from the
modular wall jack. Do not plug the telephone back in
until it has dried thoroughly.
v

vi
Do not use the telephone during electrical storms in
your immediate area. There is a remote risk of
electrical shock from lightning.
Unplug the telephone from the wall outlet before
cleaning. Use a damp cloth for cleaning. Do not use
liquid or aerosol cleaners on the telephone.
Never push objects of any kind into the telephone
through openings or slots. Never spill liquid of any
kind on the telephone.
Do not use the telephone near a gas leak. If you
suspect a gas leak, report it immediately, but use a
telephone away from the area in question. The
telephone’s electrical contacts could generate a tiny
spark. While unlikely, it is possible that the spark could
ignite heavy concentrations of gas.
To reduce the risk of electrical shock, do not
disassemble the telephone. There are no user-
serviceable parts inside. Opening or removing covers
may expose you to hazardous voltages, and incorrect
reassembly can cause electrical shock when the
telephone is used.
Call your sales representative or authorized dealer
when service or repair work is needed.
SAVE THESE INSTRUCTIONS

About This Guide
MERLIN LEGEND™ Communications System supports the
MLX Queued Call Console. This guide is for operators using
the MLX Queued Call Console to perform operator tasks.
Some features are customized for your particular system,
therefore, if you have any questions about your system,
contact your system manager. He or she is is a co-worker
responsible for managing the system.
About This Guide 1

About This Guide
Conventions
The following typographical conventions are used in this
guide:
Bold type is used for telephone buttons.
Press Hold.
Italic type is used for emphasis and as a substitute for
information for which you must supply a specific value.
Dial feature code.
Constant width type is used for information on
telephone display screens.
Select Camp On from the display.
Bold constant width type indicates information
that you enter exactly as shown.
Dial
##.
A smaller italic font is used for additional information
provided after the step of a procedure:
The green light flashes.
2 Conventions