AT&T MERLIN 410 Instruction Manual

AT&T
MERLIN
™
COMMUNICATIONS SYSTEM
ADMINISTRATION MANUAL:
MODELS 206,410, AND 820
WITH FEATURE PACKAGE 2

Table of Contents
Introduction
The Control Unit
The Three Types of Cartridges
Features and Benefits
Fixed Features
Programmable Features
System Features
Optional Features and Equipment
Basic Administration
The Administrator/Attendant Voice Terminal
Setting Switches on the Control Unit
Entering Administration Mode
Line Administration
Connecting Lines to the Control Unit
Assigning Lines to Line Buttons
Initial Features Assignments
Customizing Other Options in the System
Call Restrictions
System Speed Dial
Group Paging
Transfer Return
Button-Free Line Operation
Instructions for Button-Free Line Operation
System Reset
Programming Individual Voice Terminals to Meet Office Priorities
Programmable Line Ringing
Automatic Line Selection
Programming Individual Voice Terminals to Meet Personal
Priorities
Feature Programming Chart
Programming Tips for the 34-Button Voice Terminals
Programming Tips for the 10-Button Voice Terminals
Programming Tips for the 5-Button Voice Terminals
Transferred Calls
Special lnformation for the System Attendant
Ringing Patterns
Transferring Calls
Intercom Auto Dial
Send Message
Headset
Troubleshooting Chart
Index
Quick Reference Guide to Administration Procedures
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1

Introduction
Most people can effectively use their MERLIN communications system voice ter-
minal by reading the User's Guide: Models 206, 410, and 820 with Feature Package 2.
As administrator, however, you will want more detailed information about all the
options available with Feature Package 2. This manual provides you with information
on how to customize the
MERLIN system to meet the needs of your business.
Complete customization of your
MERLIN system involves a series of administration
procedures at the control unit, at the administrator/attendant voice terminal, and at
individual voice terminals. To begin customizing the system, you set some switches
on the control unit. You then give the system further information by using the
administrator/attendant voice terminal. Here are the administration procedures you
can perform:
● administer lines
● connect telephone lines to jacks in the control unit
● assign lines to voice terminals
● set call restrictions
— outward call restriction
— toll call restrictions
• program System Speed Dial
● program System Speed Dial with Restriction Override
● set up Group Paging zones
● program Transfer Return Ringing
● administer phones for Button-Free Line Operation
● system reset
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1.
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5.
6.
7.
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Available Features
10
Line buttons with lights make it easy to keep track of
8.
calls.
9.
Flexible calling within your business.
Program the features you want on your phone.
10.
Speak to several people at one time.
11.
Volume control.
Know immediately when you have a message
12.
waiting.
13.
Most features are available with the touch of a button.
14.
One-touch dialing of numbers you call often.
Convenient access to your frequently called intercom
numbers.
Easy transfer of calls to someone else.
Frequently used features like Hold are designed for
easy access.
One-touch redialing of busy numbers.
Speaker.
Use this for Centrex and PBX features.
...And There Are Even More
3

The Control Unit
The control unit is the center of the MERLIN system in that, one way or another,
everything connects to it.
Feature Package 2, which contains the software that enables you to customize your
MERLIN system, is a cartridge that plugs into your control unit. It can be used with
the control unit for Models 206,410, or 820. These models differ from one another in
the number of outside lines and voice terminals
(MERLIN system telephones) that
they support.
The diagrams on the next two pages show the parts of your control unit. The diagram
of the Model 410 control unit serves to illustrate both Model 410 and Model 206.
1. Red Warning Light
The red Iight warns you about problems in the system. (See "Troubleshooting Chart,"
pages 36-37.)
2. Green Power Light
The green light indicates that power is on.
3. Admin/Normal Switch
When you administer the system, set this switch to Admin. You can leave it in the
Admin position permanently, even during normal operation, if you wish. However, to
ensure that no accidental administration takes place, you may want to set it back to
Normal (see page 17).
4. ToII Prefix/Area Code Switch
If you use a 1 or 0 as a prefix when dialing long-distance calls, set this switch to Toll
Prefix. If you do not use a prefix, set the switch toArea Code (see page 16).
5. Tone/Pulse Switch
If you have Touch-Tone service, set this switch to Tone. If you have rotary pulse lines
from your telephone company, set it to Pulse.
6. Auxiliary Power
The Auxiliary Power Unit plugs in here to provide the auxiliary power you need if you
have an unusual number of accessories, for example, Hands-Free Units or 34-but-
ton deluxe voice terminals.
7. On/Off Switch (Model 820 only)
Controls electrical power to the MERLIN system.
8. AC Power Input (Model 820 only)
The electrical power cord plugs in here.
4

9. Line and Voice Terminal Modules (Model 820 only)
These modules contain jacks for telephone company lines and jacks for voice
terminals. Three types are available: 2 lines/5 voice terminals, 0 lines/5 voice
terminals, and 2 lines/0 voice terminals. You can have as many as four modules for a
maximum of eight lines and twenty phones. The drawing of the control unit on page
6 shows a system with two modules installed.
10. Voice Terminal Jacks
The MERLIN system voice terminals plug in here. The number of the jack is the
same as the intercom number of the phone.
11. Telephone Company Line Jacks
Your lines from the telephone company plug in here. The letters next to the jacks–
A,B,C,D,E,F,G,H—correspond to the line buttons on voice terminals. (See "Initial
Feature Assignments," page 19.)
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MERLIN COMMUNICATIONS SYSTEM CONTROL UNIT
MODEL 410
5

THE THREE TYPES OF CARTRIDGES
12. Type I Cartridges Give You Custom Features
Feature cartridges contain the software that enables you to customize your system.
You have Feature Package 2, one of a family of feature cartridges designed for the
Type I slot.
13. Type II Cartridges Give You Audio Options
Two different cartridges are available for this slot. One enables you to have Music-
on-Hold. When this cartridge is connected to a music source, callers you put on hold
will hear music. A second cartridge provides an interface for Music-on-Hold, back-
ground music, and Loudspeaker Paging. When a loudspeaker paging system is
connected to this cartridge, users can make announcements over it. For the paging
system to work, set Paging Signal On/Off switch to On.
14. Type III Cartridges Give You Line-Associated Options
This cartridge supports two separate features: Power Failure Transfer and Extra
Alert. Power Failure Transfer provides jacks for two basic Touch-Tone or rotary
telephones. In case of a commercial power failure, with the Power Failure Transfer
feature, telephone service is automatically switched to the backup phones. The
Extra Alert jack enables you to connect a loud bell or horn for noisy or remote
locations where the regular telephone ring can’t be heard.
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MERLIN COMMUNICATIONS SYSTEM CONTROL UNIT
MODEL 820
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Features and Benefits
This section describes all the features available with Feature Package 2. As system
administrator, you will make decisions about how the system should operate and
about which features best meet the needs of your business. To operate the features,
consult the User’s Guide: Models 206, 410, and 820 with Feature Package 2.
Feature Package 2 includes both fixed features that are built into the system and
custom features that can be programmed by anyone in your office. There are also
system-wide features that only you can administer.
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Fixed Features
FEATURE DESCRIPTION BENEFITS
Call Pickup
Makes it possible for someone • Answer another person’s phone
who hears a voice terminal ringing without leaving desk.
to answer it from another voice • People who move around from one
terminal. place to another can answer calls
conveniently.
Call Waiting Provides brief ring or voice announce- • Employees do not have to worry
ment from speaker and flashing
about missing important calls
green light to indicate that another while on telephone.
call has come in for person. • Reduces need for taking messages.
Conference
Enables person to join two outside • Have a question answered by
lines to make a three-way confer- adding another person to call—no
ence call. Two additional inside peo- need for time-wasting callbacks.
ple can join the conference by lifting
• If two outside people want to talk
their handsets and touching the to each other, originator of call can
busy line button. conference them together, put
them on hold, and be free to do
other business.
• Employee who is working at home
and wants to make a long distance
call can call the office and be con-
ference to WATS line.
Distinctive Ringing
Voice terminal rings differently for • Know where call is coming from
incoming, transferred, and intercom
and answer accordingly.
calls.
Drop
Disconnects a person from a • Drop a person from a conference
conference call.
call while maintaining contact with
others in privacy.
• Drop a busy or unanswered
line that has been added to a
conference call.
Group Listening
Turning on the speaker lets every-
• Eliminates extra calls because
one in the room hear the person on other people in room can hear both
the other end. sides of conversation.
Hold
Makes it possible to keep someone • Answer a second call or attend to
on the line without communication. another matter.
Green light next to line button that is
• Have confidential conversation
on hold flashes rapidly. Green lights without person on hold hearing it.
next to line buttons on which others • Distinguish line button on
are holding calls flash at slower which you are holding a call from
rate. (See also Music-on-Hold.) buttons on which other people are
holding calls.
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Fixed Features (continued)
FEATURE DESCRIPTION BENEFITS
Automatic Hold Release Automatically opens line when
• Know immediately when person
person on hold hangs up. Green on hold hangs up.
light next to button goes off. • Unused line is not kept busy
unnecessarily.
Automatic Hold Reminder Beeps every minute as a reminder • Held calls are not forgotten.
that a person is on hold.
Intercom
Makes it possible for people in the • Call any person in office using an
same system to call each other. abbreviated number.
(See also Voice Announcement • Signal others by ringing or voice
Disable.)
without interrupting active calls.
• Attendant can announce calls
before transferring them.
Line Request Requests a line that is busy, • Allows more efficient use of lines.
and returns a tone when the line • No need to keep checking line.
becomes available.
Hear beep when line becomes
available.
Message Waiting
Green light lets person know that • Learn of message immediately
Message
message is waiting. (See also Send upon return to desk.
Message.) • Can be turned off by attendant or
person receiving message.
• Messages are not lost.
Monitor-on-Hold
If put on hold, turn on speaker and • No need to hold handset. Person is
Speaker
hang up handset until other person free to do other work.
returns to call. (See also Hands-
Free Unit.)
On-Hook Dialing Turning on the speaker lets a • Keep both hands free until some-
Speaker
person dial an outside or intercom one answers.
call without lifting handset. (See • Keep trying busy number without
also Hands-Free Unit.)
lifting handset.
Privacy Alert Red and green lights flash alter- • Know immediately if someone has
nately next to line button if someone joined the line you are using.
joins the line.
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