AT&T MERLIN 820 Instruction Manual

AT&T
MERLIN
®
COMMUNICATIONS SYSTEM
ADMINISTRATION MANUAL:
MODELS 206 AND 410
WITH FEATURE PACKAGE 1

Table of Contents
Page
How to Use This Manual
The MERLIN Voice Teminal
Setting the Control Unit
Mode 206 and 410 Control Units
Setting the Switches
Reviewing Your MERLIN System’s Fixed Features
Uses and Benefits of Fixed Features
Selecting and Programmming Custom Features
Uses and Beneftis of Custom Features
Initial Feature Assignments
Basic Programming Instructions
Programming Tips
Special Characters in Programming Outside Auto Dial
Feature Programming Chart
Programming Line Ringing Options
Assigning Automatic Line Selection Sequences
Assigning Line Ringing
Transferring Calls
Transferring Calls Directly
Transferring Calls with Intercom Announcement
Transferring Calls with Hold and Intercom Consultation
Using Intercom Auto DiaI Buttons
Using the Headset
Moves and Changes
Moving Your System
Increasing Your System’s Capacity
Adding Features and Accessories to Your System
Uses and Benefits of Optional Features
Isolating and Correcting Troubles
Troubleshooting Chart
Index
2
3
4
4
4
6
6
8
8
9
10
10
10
11
12
12
Special Information for the System Attendant
14
14
14
14
15
15
15
15
16
16
16
16
17
18
18
20
1

How to Use This Manual
The MERLINm communications system provides you with features that give your
business many expanded communications capabilities. Each voice terminal
(MERLIN system telephone) comes with features already assigned that allow you
to transfer calls, put people on hold, and setup conference calls. You can program
other features onto the system and onto individual voice terminals, such as one-touch
dialing of outside or intercom numbers or one-touch redialing of a number you have
saved.
As system administrator, you are responsible for making the
MERLIN system work
to its maximum efficiency in serving your company’s communications needs. You
need to know more about its custom features, capabilities, and programming than
does the average telephone user. This administration manual gives you the infor-
mation you need to setup and customize your MERLIN system. Here is how to use
this manual:
1. Read “Setting the Control Unit," pages 4-5, to become more familiar with
the lights and switches on the control unit. To set your control unit for use,
follow the procedures described on page 4.
2. Read “Reviewing Your MERLIN System’s Fixed Features," pages 6-7, and
become familiar with the MERLIN system fixed features, those features
that are already available when your system is installed.
3. Look at “Selecting and Programming Custom Features," pages 8-13, and
decide which custom features best meet your business’ and the individual
user’s needs. Then, do the necessary programming by following the “Basic
Programming Instructions” on page 10.
4. If you have an attendant, review “Special Information for the System At-
tendant,” pages 14-15, and be sure that he or she knows the steps for
assigning line ringing options, transferring calls, and using Intercom Auto
Dial buttons and a headset.
5. In case you ever need to relocate or you decide to purchase more equip-
ment for your system, look over “Moves and Changes,” pages 16-17.
6. If your system malfunctions, refer to “Isolating and Correcting Troubles,"
pages 18-19.
2

The MERLIN System Voice Terminal
1. Adjust the volume of your voice terminal’s speaker and
5. Program custom features onto available buttons.
ringing by using the volume control.
6. Use Conference, Drop, Transfer, and Hold for efficient
2. Test your voice terminal and program custom features call-handling.
with the T/P (Test/Program) switch. 7. Touch Speaker for On-Hook Dialing and Group
3. Touch Intercom and dial a 2-digit number to contact Listening.
others connected to your MERLIN system.
8. Use Recall to disconnect a call or for PBX and Centrex
4. Use line buttons to call people who aren’t connected to features.
your MERLIN system.
Read about your MERLIN system’s fixed features on pages 6-7,
and custom features on pages 8-13.
3

Setting the Control Unit
Your MERLIN system control unit connects lines from the telephone company and the individual voice terminals in your
business. The software in its cartridges lets you program features, and it can accommodate optional cartridges that pro-
vide still more features. Model 206 has two outside line jacks and six voice terminal jacks; Model 410 has four outside
line jacks and ten voice terminal jacks.
Read the following descriptions of the parts of the control unit, and study the diagram on the next page. When you are
ready to begin to set your control unit, complete the necessary steps described in “Setting the Switches,” below.
.
MODEL 206 AND 410 CONTROL UNITS
1.
2.
3.
4.
Voice Terminal Jacks. The MERLIN system voice ter-
minals plug in here. The number of the jack gives the
intercom number of the voice terminal: for the Model 206
control unit, the jacks are labeled 0 through 5; for the
Model 410 control unit, the jacks are labeled 10 through &
19.
Red Warning Light. The MERLIN system constantly
checks itself for possible problems. If the red warning
light is on, there is trouble with the system. (See
“Isolating and Correcting Troubles," pages 18-19.)
Green Power Light. The green light should be on all the
time to indicate that the control unit is receiving electric
power.
Ringing or Outward Calls Switches. These switches
control the ability of people in your MERLIN system to
make outside calls.
SETTING THE SWITCHES
To set your control unit, follow these steps:
5. Telephone Company Line Jacks. Your lines from the
telephone company plug in here. Line jacks on the
Model 206 control unit are labeled A and B; on the Model
420 control unit, the line jacks are marked A through D.
6. Tone/Pulse Switch. For TouchTone service, this switch
is set to Tone. For rotary (dial pulse) service, it is set
to
Pulse.
7. Cartridge Type I Slot. This slot accommodates feature
cartridges that offer custom features.
8. Cartridge Type II Slot. In this slot you can place car-
tridges that provide the system with audio options such
as connections for Music-on-Hold and a loudspeaker
paging system.
9. Cartridge Type III Slot. This slot accommodates car-
tridges that give the system line-associated options such
as connections for Extra Alert horns and bells and Power
Failure Transfer Telephones.
1.
2.
If your lines have Touch-Tone service, set this switch to Tone. Otherwise, set it to Pulse.
To permit voice terminals to place outside calls, set all Outward Calls switches to Yes (up). To prevent a particular
voice terminal from making outside calls, set the switch to No (down).
NOTE: On some control units, these switches are labeled R and N. Ignore the R and N, and consider the up posi-
tion to be Yes and down to be No.
4

MODEL 206 CONTROL UNIT
MODEL 410 CONTROL UNIT
5

Reviewing Your MERLIN System’s Fixed Features
Fixed features are built into the system and require no special programming. Some fixed features, such as Conference,
Drop, Transfer, and Hold, are associated with factory-labeled buttons on your voice terminal. (See "The
MERLIN System
Voice Terminal," page 3.) The following chart lists and describes the fixed features and their uses and benefits.
Uses and Benefits of Fixed Features
Feature Uses and Benefits
Call Waiting Provides a brief ring through the speaker and a flashing green light to indicate another call is
coming in on a second line.
● No need to worry about missing important calls while you are busy on the telephone.
Conference
Enables a person to include up to two other people from outside numbers in a conference call.
Two people from within the system can join the conference by touching one of the line buttons
associated with the call.
● Answer questions immediately by adding another person to the call—no need for time-wasting
callbacks.
Distinctive Ringing Provides different ringing patterns for incoming, transferred, and intercom calls.
● Know where a call is coming from and answer accordingly.
Drop
Makes it possible to disconnect a person from a conference call.
● Drop a person from a conference call while maintaining contact with another in privacy.
● Drop a busy or unanswered line that has been added to a conference call.
Group Listening Enables a person to turn on the speaker so that people in the office can hear the other end of
the conversation.
● Allow other people in the office to hear both sides of the discussion.
Hold
Makes it possible to keep someone on the line without communication. (When you put a call on
hold, the green light next to the line button flashes rapidly. When someone e/se puts a call on
hold from another voice terminal in your MERLIN system, the green light flashes slowly.)
● Answer a second call or attend to another matter.
● Have a confidential conversation without the person on hold hearing.
Hold Reminder
Beeps every minute as a reminder that a person is on hold.
● Do not forget calls on hold.
Intercom
Enables people in the same MERLIN system to call each other without tying up outside lines.
● Use a 2-digit number to call another person in your office.
● Signal others without interrupting active calls.
6

Uses and Benefits of Fixed Features (continued)
Feature
Uses and Benefits
Monitor-on-Hold
Makes it possible for a person who is put on hold to turn on the speaker, hang up, and go back
to work until he or she is taken off hold.
● Continue working until the other person returns to the call.
On-Hook Dialing
Allows a person to turn on the voice terminal’s speaker and dial outside or intercom calls
without lifting the handset.
● Continue working until the other person answers the call.
● Keep trying a busy number without lifting the handset.
Recall Provides a timed switchhook flash for use with PBX or Centrex systems.
● Access PBX or Centrex system features without having to use switch hook flashes.
● Disconnect a call without hanging up.
Ringing Line Selection Makes it possible to pick up the ringing line automatically when a call comes in.
● Answer a call by just lifting the handset; no need to touch any buttons.
Speaker Turns the voice terminal speaker on and off.
● Hear the other person without lifting the handset, although you need to lift the handset in order
for the person to hear you.
Transfer Enables a person to pass outside calls to any other voice terminal in the system. A distinctive
ring indicates a transferred call. Calls can be transferred with or without an intercom
announcement.
● Pass calls to the correct people efficiently.
● Screen calls on intercom during the transfer process.
Transfer Return Makes certain an unanswered transferred call rings again at the originating voice terminal.
● Do not lose transferred calls.
Voice Terminal
Enables a person to program custom features onto a voice terminal.
Programming
● Customize each voice terminal to meet the needs of individuals and of the business.
Voice Terminal Testing
Enables a person to check if the lights and the ringer are working by moving the switch on the
side of the voice terminal.
● Verify that the voice terminal has been installed correctly.
Volume Control Makes it possible to adjust sound level of the speaker and the ring on the voice terminal.
● Control the loudness of the speaker and the ringing.
7

Selecting and Programming Custom Features
With the MERLIN system it is possible to assign and reassign programmable features to available buttons on the voice
terminal. (See “Initial Feature Assignments,” page 9.) Thus, people in your telephone system can customize their voice
terminals by selecting the custom features that best suit their individual needs. (See the chart below.) However, some
of these features, such as Automatic Line Selection and Programmable Line Ringing, have a broader application because
they influence the calling patterns of your business. Because these features have businesswide impact, you may want
to oversee their assignment.
Uses and Benefits of Custom Features
Feature Uses and Benefits
Auto Answer-Intercom Turns on an optional Hands-Free Unit when receiving intercom calls.
● No need to lift your handset and touch a button to answer an intercom call.
Automatic Line Selection Automatically selects a free line when you lift your handset to make a call.
● No need to find a free line or touch a button.
● Make it easier for a person in your business to get a free line when he or she places a call by
programming a line that is least-used to be the first line in the Automatic Line Selection
sequence.
Do Not Disturb
Temporarily prevents the voice terminal from ringing. Intercom callers get a busy signal.
● Work or have a meeting without interruption by a ringing phone.
Intercom Auto Dial
Enables a person to program an intercom number onto a button for quick dialing.
● Dial frequently called intercom numbers more quickly.
Manual Signaling Causes a beep at another person’s voice terminal.
● Signal other people even when they are busy on the telephone.
Last Number Redial
Automatically stores the last number dialed. A person can redial by touching the Last Number
Redial button.
● No need to keep redialing an outside number that is busy or not answered.
Outside Auto Dial
Enables a person to program a button with an outside number for fast dialing.
● Dial frequently called outside numbers with one touch.
● No need to remember or look up numbers each time you want to dial them.
Privacy
Prevents others from accidentally joining your calls.
● Make confidential calls in private.
Programmable Line
Allows the administrator to program the lines on a particular voice terminal to ring immediately,
Ringing after a delay, or not at all on incoming calls. This does not apply to transferred or intercom calls.
● Program the lines on a voice terminal to ring according to personal preference and the needs
of the business.
● Program a line on a second voice terminal to ring when the person to whom the call is directed
does not answer.
● Program the voice terminals in a lobby or conference room not to ring on incoming calls.
Saved Number Redial
Stores a number for later redialing. This stored number remains active until it is replaced with
another number. You can redial the saved number after making other calls by touching the
Saved Number Redial button. A voice terminal can have more than one Saved Number button.
● Make other calls and try the saved number later simply by touching a button.
● No need to keep redialing an outside number that is busy or unanswered.
8

INITIAL FEATURE ASSIGNMENTS
When your MERLIN communications system voice terminals are first installed, they
have the features shown below. If the individual voice terminal users want to program
different custom features onto these buttons than those already assigned to their
voice terminals, they can choose custom features from the chart on page 8. Other-
wise, the buttons can remain with the initially assigned custom features. Note that
you cannot change the outside line and the intercom line buttons. Those people who
have 5-button voice terminals connected to the Model 410 control unit should be
aware that their voice terminals have four line buttons and an intercom button rather
than programmable buttons.
10-button and 34-button
5-button
Outside
Auto Dial
Saved Number
Outside Last Number
Auto Dial
555-0124 Do Not
555-0123 Privacy
Intercom Intercom
Disturb
Auto Dial
MODEL 206
10-button and 34-button
5-button
555-0126 Saved Number
555-0125 Last Number
555-0124 Do Not
555-0123 Privacy
Intercom Intercom
Disturb
MODEL 410
9