AT&T MERLIN LEGEND Release 2.0 Analog Direct-Line... Manual

AT&T 555-620-132
Issue 1
October 1992
AT & T
MERLIN LEGEND™
Communications System
Release 2.0
Analog Direct-Line Consoles
Operator’s Guide

Copyright © 1992 AT&T
All Rights Reserved
Printed in U.S.A.
AT&T 555-620-132
Issue 1
October 1992
Notice
Every effort was made to ensure that the information in this book was
complete and accurate at the time of printing. However, information is
subject to change.
Federal Communications Commission (FCC)
Electromagnetic Interference Information
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case the user will be
required to correct the interference at his own expense.
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio noise
emissions set out in the radio interference regulations of the Canadian
Department of Communications.
Le Présent Appareil Numérique n’émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la class A
prescrites dans le Règlement sur le brouillage radioélectrique édicté par
le ministère des Communications du Canada.
Trademarks
MERLIN LEGEND is a trademark and MERLIN is a registered trademark
of AT&T in the U.S. and other countries.
Mirage, StarSet, Supra, and Supra NC are registered trademarks of
Plantronics, Inc.

Contents
About This Guide
1
■ Conventions
■ Commenting on this Guide
2
3
1
About Your Direct-Line
Console
■ Using Your Direct-Line Console
■ Direct-Line Console Models
■ BIS-22D Telephone
■ BIS-34 Telephone
■ BIS-34D Telephone
■ MERLIN II System Display Console
■ Console Equipment
■ Line and DSS Buttons
■ Lights
1-1
1-2
1-4
1-5
1-6
1-7
1-9
1-11
1-13
1-19
Contents
i

Contents
2
Quick Start
2-1
■ Basic Console Operations
2-2
■ Identifying Call Types
2-3
■ Making a Call
2-5
■ Answering a Call
2-8
■ Transferring a Call
2-9
■ Setting Up a Conference
2-11
3
Feature Finder
3-1
4
Features
■ Feature Availability
■ Using Features
■ Programming a Feature on a Button
■ Programming a Feature Button
4-1
4-2
4-4
4-5
4-7
ii
Contents

Contents
Features (continued)
■ Account Code Entry
■ Alarm
■ Alarm Clock
■ Auto Dial
■ Barge-In
■ Calendar
■ Camp-On
■ Conference
■ Extension Status
■ Messaging
■ Night Service
■ Paging
■ Park
■ Reminder Service
■ System Speed Dial
■ Timer
■ Transfer
4-9
4-12
4-13
4-16
4-18
4-19
4-21
4-23
4-27
4-31
4-39
4-42
4-45
4-48
4-53
4-55
4-56
Analog Console Operator’s Guide
iii

Contents
A
Feature Codes
A-1
B Programming Codes B-1
C
Special Characters
C-1
D
System Specifics
D-1
iv
Contents

The exclamation point in an
equilateral triangle is intended to
alert the user to the presence of
important operating and
maintenance (servicing)
instructions in the literature
accompanying the product.
IMPORTANT SAFETY INSTRUCTIONS
Always follow these basic safety precautions when using your
telephone equipment. These precautions reduce the risk of
fire, electrical shock, and injury to you and damage to the
equipment.
■ Read and understand all instructions.
■ Follow all warnings and instructions marked on or
packed with the telephone.
■ Do not use the telephone near water, as in a wet
basement. The telephone can be hazardous if
immersed in water. To avoid the possibility of
electrical shock, do not use it when you are wet. If you
accidentally drop it into water, do not retrieve it until
you have first unplugged the line cord from the
modular wall jack. Do not plug the telephone back in
until it has dried thoroughly.
v

■ Do not use the telephone during electrical storms in
your immediate area. There is a remote risk of
electrical shock from lightning.
■ Unplug the telephone from the wall outlet before
cleaning. Use a damp cloth for cleaning. Do not use
liquid or aerosol cleaners on the telephone.
■ Never push objects of any kind into the telephone
through openings or slots. Never spill liquid of any
kind on the telephone.
■ Do not use the telephone near a gas leak. If you
suspect a gas leak, report it immediately, but use a
telephone away from the area in question. The
telephone’s electrical contacts could generate a tiny
spark. While unlikely, it is possible that the spark could
ignite heavy concentrations of gas.
■ To reduce the risk of electrical shock, do not
disassemble the telephone. There are no user-
serviceable parts inside. Opening or removing covers
may expose you to hazardous voltages, and incorrect
reassembly can cause electrical shock when the
telephone is used.
■ Call your sales representative or authorized dealer
when service or repair work is needed.
SAVE THESE INSTRUCTIONS
vi

About This Guide
The MERLIN LEGEND™ Communications System supports
the use of analog direct-line consoles. This guide tells you
how to use your console and its operator features. To
understand and use the additional features available to you
and your co-workers, see the Analog Multiline Telephones
User’s Guide. If you have questions about this guide or need
additional information, see your system manager. He or she is
a co-worker responsible for managing the system.
About This Guide 1

About This Guide
Conventions
The following typographical conventions are used in this
guide:
■ Bold type is used for telephone buttons.
Press Hold.
■ Italic type is used for emphasis and as a substitute for
information for which you must supply a specific value.
Dial feature code.
■ Constant width type is used for information on
telephone display screens.
The display will show Event Deleted.
■ Bold constant width type indicates information
that you enter exactly as shown.
Dial #55.
■ A smaller italic font is used additional information
provided after the step of a procedure:
The green light flashes.
2Conventions

About This Guide
Commenting on this Guide
We welcome your feedback on this guide. Please use the
feedback form on the next page. If the form is missing, send
your comments to A. Sherwood, AT&T, 99 Jefferson Road,
Rm. # 2A25, Parsippany, NJ 07054.
Commenting on this Guide 3

About Your Direct-Line
Console
1
Your Direct-Line Console (DLC) is a telephone for operators. It
has the standard features of an analog multiline telephone as
well as features for performing operator tasks. This chapter
provides an overview of those tasks and describes the kinds
of telephones that can be used as analog consoles.
About Your Direct-Line Console 1-1

About Your Direct-Line Console
Using Your Direct-Line
Console
Your console operates like other multiline telephones.
Outside lines are assigned to individual buttons called line
buttons. These lines can also appear on other consoles or
telephones connected to your system. Incoming calls can ring
on any of the line buttons, and several calls can ring
simultaneously.
For information on standard multiline telephone features, see
the Analog Multiline Telephones User’s Guide.
You can use your console to perform the following operator
tasks:
■ answer inside and outside calls
■ transfer inside and outside calls to an extension or an
outside telephone number
■ make inside and outside calls (for example, for co-
workers whose telephones are not set upto make
outside calls)
■ set up conference calls
■ monitor the calling activity of other operators
■ monitor the room status in a hotel (if yourconsole is set
up for this task)
Additional call-handling features are available on consoles
with displays.
1-2Using Your Direct-Line Console

About Your Direct-Line Console
You can use a console with a headset, speakerphone,
modem, fax machine, or answering machine. To use a fax
machine, modem, or answering machine, your telephone
must have special equipment. See your system manager for
more information.
Using Your Direct-Line Console 1-3

About Your Direct-Line Console
Direct-Line Console Models
Your console is one of the following analog multiline
telephones:
■ BIS-22D telephone (with display)
■ BIS-34 telephone (without display)
■ BIS-34D telephone (with display)
■ MERLIN II System Display Console (with display and
built-in DSS)
The Direct Station Selector (DSS) on the MERLIN® II
System Display Console adds extension buttons and
other inside calling buttons. You can use the
extension buttons for one-touch dialing to make or
transfer calls to co-workers.
Illustrations of these telephones follow. Descriptions of the BIS
models’ components are explained following the BIS-34D
illustration.
1-4Direct-Line Console Models

About Your Direct-Line Console
BIS-22D Telephone
See descriptions on page 1-8.
Handset
Timekeeping
Buttons
T/P Switch
Dedicated
Feature
Buttons
Ringing
Volume
Control
Display Screen
Button
Labeling
Card
Line Buttons
Dialpad
Speakerphone
Volume Control
Dedicated Feature Buttons
BIS-22D Telephone
1-5

About Your Direct-Line Console
BIS-34 Telephone
See descriptions on page 1-8.
Button
Handset
Labeling
Card
T/P Switch
Dedicated
Feature
Buttons
Ringing
Volume
Control
Line Buttons
Dialpad
Speakerphone
Volume Control
Dedicated Feature Buttons
1-6 BIS-34 Telephone

About Your Direct-Line Console
BIS-34D Telephone
See descriptions on page 1-8.
Handset
Contrast
Control
Button
Labeling
Card
Timekeeping
Buttons
T/P Switch
Dedicated
Feature
Buttons
Ringing
Volume
Control
Display Screen
Line Buttons
Dialpad
Speakerphone
Volume Control
Dedicated Feature Buttons
BIS-34D Telephone 1-7

About Your Direct-Line Console
BIS Telephones
Button Labeling Card
A removable card on which to
record your button labels
Contrast Control (on 34D only)
A dial used to brighten or dim the
display
Dedicated Feature Buttons
Nine imprinted buttons for the
features used most often:
Conference to add a line or
extension to a conference call
Transfer to send a call to
another extension
Drop to disconnect an
extension or line from a
conference call
Hold to put a call on hold
Recall to disconnect from one
call and get a dial tone to make
another call without hanging up
Message to indicate when a
message is waiting (light next to
button goes on)
HFAI (Hands
Free Answer on Intercom) to
answer voice-announced calls
without the handset Mic
(BIS-22D) and
Microphone (BIS-34 and -34D)
to turn the speakerphone
microphone on and off
Speakerphone to talk on and
listen to a call without lifting the
handset
Dialpad
The buttons used to dial telephone
numbers
Timekeeping Buttons
(BIS-22D and BIS-34D)
Four buttons used for displaying and
setting timekeeping functions
Display Screen
(BIS-22D and BIS 34D)
1-line display that shows call
information, date, and time
Handset
The hand-held part of the console
that you pick up, talk into, and listen
from
Line Buttons
22 (BIS-22D) or 34 (BIS-34 and BIS-
34D) buttons used to make and
receive calls—you can program
unlabeled buttons for one-step
feature use
Ringing Volume Control
A sliding control for adjusting the
ringer volume
Speakerphone Volume Control
A control for adjusting the speaker
volume
T/P Switch
A sliding switch used for testing and
programming the telephone
1-8 BIS Telephones

About Your Direct Line Console
MERLIN II System Display
Console
T/P Switch
Dialpad
Speaker/Ringing
Volume
Dedicated
Feature
Handset Buttons Display Buttons Display Screen Contrast
Dedicated
Dedicated Line Buttons
Feature
Feature
Buttons
Buttons
Clock
Functions
Direct
Station
Selector
(DSS)
MERLIN II System Display Console 1-9