Avaya PhoneTech P20USBM Supplement

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Solution & Interoperability Test Lab Application Notes
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Avaya Solution & Interoperability Test Lab
Application Notes for PhoneTech P20USBM Headset with
Avaya one-X® Agent - Issue 1.0
Abstract
These Application Notes describe the configuration steps required to integrate the PhoneTech
P20USBM Headset with Avaya one-X® Agent. The P20USBM headset provides two-way
audio, allows the audio volume to be adjusted and the audio to be muted/unmuted directly
from the headset. This solution does not provide call control features directly from the
headset, such as answering or terminating a call from the headset.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.

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1. Introduction
These Application Notes describe the configuration steps required to integrate the PhoneTech
P20USBM Headset with Avaya one-X® Agent. The P20USBM headset provides two-way
audio, allows the audio volume to be adjusted and the audio to be muted/unmuted directly from
the headset. This solution does not provide call control features directly from the headset, such
as answering or terminating a call from the headset.
Refer to the appropriate PhoneTech documentation listed in Section 10 for additional product
information.
Note: This solution does not provide call control integration with one-X® Agent. That is, a call
cannot be answered or terminated directly from the headset, nor is the mute status on the headset
synchronized with one-X® Agent.
2. General Test Approach
Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets
that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya’s telephones or with a different generation
of the same Avaya telephone.
Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.
The interoperability compliance test included feature and serviceability testing. The feature
testing focused on placing calls to and from one-X® Agent with the P20USBM headset and
verifying two-way audio path. The type of calls made included calls to voicemail, to local
stations, and to the PSTN.
The serviceability testing focused on verifying the usability of the P20USBM headset after
restarting one-X® Agent, disconnecting and reconnecting the headset, and rebooting the PC.

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2.1. Interoperability Compliance Testing
All test cases were performed manually. The following features were verified:
Placing calls to the voicemail system. Voice messages were recorded and played back to
verify that the playback volume and recording level were good.
Placing calls to local stations to verify two-way audio.
Placing calls to the PSTN to verify two-way audio.
Answering and ending calls directly from one-X® Agent.
Using the volume control buttons on the headset and one-X® Agent to adjust the
playback volume.
Using the mute control button on the headset and one-X® Agent to mute and un-mute the
audio.
For the serviceability testing, the headsets were disconnected and reconnected to verify proper
operation. one-X® Agent application was also restarted for the same purpose. The desktop PC
was also rebooted to verify that one-X® Agent and the headsets were operational when the PC
came back into service.
2.2. Test Results
All test cases passed with the following observations:
P20USBM headset does not hear incoming call alerts. Incoming call alert is heard
through the PC speaker.
There is no mute synchronization between the P20USBM headset and one-X® Agent. If
a call is muted through the headset, it is not reflected on one-X® Agent, and the call
needs to be un-muted through the headset, and vice versa.
There is no call control support through the headset. Calls need to be answered and
terminated through one-X® Agent.
2.3. Support
For technical support and information on PhoneTech P20USBM Headset, contact PhoneTech in
Brazil at:
Phone: [phone]
Website: http://www.phonetech.com.br
Email: [email protected]

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3. Reference Configuration
Figure 1 illustrates the test configuration used to verify the PhoneTech solution. The
configuration consists of an Avaya S8800 Server running Avaya Aura® Communication
Manager with an Avaya G650 Media Gateway providing connectivity to the PSTN via an ISDN-
PRI trunk (not shown). Avaya Aura® Messaging was used as the voicemail system. Avaya one-
X® Agent was installed on a desktop PC and registered to Avaya Aura® Communication
Manager as a H.323 endpoint. The PhoneTech P20USBM Headset was connected to the desktop
PC via a USB port.
Avaya Aura® Messaging
LAN
Avaya G650 Media Gateway
Avaya S8800 Server running
Avaya Aura® Communication Manager
Avaya one-X® Agent with
PhoneTech P20USBM Headset
Avaya 9600 Series H.323 Deskphones
Figure 1: Avaya one-X® Agent with PhoneTech P20USBM Headset

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4. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment
Software
Avaya Aura® Communication Manager
running on an Avaya S8800 Server with a
G650 Media Gateway and Communication
Manager Messaging
6.3 SP 4
(R016x.03.0.124.0 w/Patch 21291)
Avaya one-X® Agent
2.5.50022.0
Avaya 9600 Series IP Telephone
S3.210A (H.323)
PhoneTech P20USBM Headset
N/A

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5. Configure Avaya Aura® Communication Manager
This section covers the station configuration for Avaya one-X® Agent. The configuration is
performed via the System Access Terminal (SAT) on Communication Manager.
Use the add station command to create a station for Avaya one-X® Agent. Set the Type field
to the station type to be emulated. In this example, 9630 was used. Set the Port field to IP and
configure a Security Code as that password to be used by one-X® Agent to log in. Set the IP
Softphone field to y.
add station 77400 Page 1 of 5
STATION
Extension: 77400 Lock Messages? n BCC: M
Type: 9630 Security Code: 77400 TN: 1
Port: IP Coverage Path 1: COR: 1
Name: PhoneTech Coverage Path 2: COS: 1
Hunt-to Station: Tests? y
STATION OPTIONS
Time of Day Lock Table:
Loss Group: 19 Personalized Ringing Pattern: 1
Message Lamp Ext: 77400
Speakerphone: 2-way Mute Button Enabled? y
Display Language: english Button Modules: 0
Survivable GK Node Name:
Survivable COR: internal Media Complex Ext:
Survivable Trunk Dest? y IP SoftPhone? Y
IP Video Softphone? y
Short/Prefixed Registration Allowed: default
Customizable Labels? y
On Page 4 of the Station form, configure the additional feature buttons in bold, which are used
by one-X® Agent to log in as an Automatic Call Distribution (ACD) agent.
add station 77400 Page 4 of 5
STATION
SITE DATA
Room: Headset? n
Jack: Speaker? n
Cable: Mounting: d
Floor: Cord Length: 0
Building: Set Color:
ABBREVIATED DIALING
List1: List2: List3:
BUTTON ASSIGNMENTS
1: call-appr 5: manual-in Grp:
2: call-appr 6: after-call Grp:
3: call-appr 7: aux-work RC: Grp:
4: auto-in Grp: 8: release
voice-mail

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6. Configure Avaya one-X® Agent
After logging into one-X® Agent, click on and then select Agent Preferences as shown
below.
The PhoneTech P20USBM is automatically detected by one-X® Agent. In the Agent
Preferences window, click on Audio and then select the Advanced tab. Set the Playback
Device and Record Device fields as shown below.
Note: The PhoneTech headset must be connected to the PC prior to starting one-X® Agent;
otherwise, one-X® Agent will not detect the headset.

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7. Connect PhoneTech P20USBM Headset
Simply connect the P20USBM headset to a USB port on the PC running one-X® Agent. one-
X® Agent will automatically detect it. Refer to [4] in Section 10 for instructions on using the
PhoneTech headset.
8. Verification Steps
This section provides the tests that can be performed to verify proper installation and
configuration of the PhoneTech P20USBM Headset with Avaya one-X® Agent.
1. Start the one-X® Agent application.
2. Place an incoming call to one-X® Agent from any local phone.
3. Answer the call from one-X® Agent.
4. Verify two-way talk path between the headset and phone.
5. Verify that the audio can be muted and the volume can be adjusted directly from the
headset.
6. Disconnect the call from one-X® Agent.
7. Verify that the call is properly disconnected.
9. Conclusion
These Application Notes describe the configuration steps required to integrate the PhoneTech
P20USBM Headset with Avaya one-X® Agent. All test cases were completed successfully with
observations noted in Section 2.2.
10. Additional References
This section references the Avaya and PhoneTech documentation that are relevant to these
Application Notes.
The following Avaya product documentation can be found at http://support.avaya.com.
[1] Administering Avaya Aura® Communication Manager, Release 6.3, Issue 9, October 2013,
Document Number 03-300509.
[2] Administering Avaya Aura® Session Manager, Release 6.3, Issue 3, October 2013.
[3] Administering Avaya one-X® Agent User Reference, October 2011.
The following PhoneTech product documentation is available with the headset.
[4] Manual do Usuário P20USB.

JAO; Reviewed:
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Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
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©2014 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and
™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks
are the property of their respective owners. The information provided in these Application
Notes is subject to change without notice. The configurations, technical data, and
recommendations provided in these Application Notes are believed to be accurate and
dependable, but are presented without express or implied warranty. Users are responsible for
their application of any products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya
DevConnect Program at [email protected].