
Installation Manual
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13. WARRANTY
Warranty and Service Plan
Tellus DC chargers comes with the 2 years parts only standard warranty. However, we offer service plans
which covers parts and labor as well for an additional add-on fee. We can train your operators or engineers
and equip with basic understanding of the troubleshooting and part replacement to make sure the equipment
downtime as well as total cost of ownership is minimized.
Warranty Terms
LIMITED WARRANTY: Subject to the exclusions from warranty coverage set forth below, Tellus warrants that the
Product will be free from any defects in materials and/or workmanship (the “Limited Warranty”) for a period
of two year after 30 days from the date of shipment or from date of the initial installation whichever is earlier
(the “Warranty Period”). If the Product becomes defective in breach of the Limited Warranty, Tellus Power
will, upon written notice of the defect received during the Warranty Period, either repair or replace, at Tellus
Power’s choice, the Product if it proves to be defective. Tellus Power will also pay for shipping charges for the
failed part. If the returned part has not failed the customer will pay for shipping charges for the replacement
part and the associated returned part. Under this guarantee, Tellus liability is limited to repair or replacement
of the product with the same or equivalent, or reconditioned product warranted for the original warranty
period. The warranty will not include removal costs, re-installation costs, loss of charging station revenue, nor
loss or damage of any kind whatsoever, whether incidental, consequential, or otherwise.
Exclusions From Limited Warranty
IMPORTANT: The Limited Warranty and on your Product shall not apply to defects, or service repairs, resulting
from any of the following:
• Damages due to normal wear and tear to charging cords, connectors, LCD/LED display, Touch Screen, or any
product alteration or modification, misuse, abuse, accident, vandalism, acts of nature, power surges, or use of
software, parts, or supplies not supplied by Tellus, and causes other than manufacturing defects not covered
by the warranty.
• Force Majeure – any occurrence or extraordinary event or circumstance beyond the control of Tellus Power
that is an act of God or whether that occurrence is caused by war, riot, storm, (such as hurricane, flooding,
earthquake, volcanic eruption, etc.), or other natural forces, including high input voltage from generators or
lightning strikes or acts of nature or other causes.
• Any Alteration or Modification of the Product in any way not approved in writing by Tellus Power.
• Abuse, damage or otherwise being subjected to problems caused by negligence (including but not limited to
physical damage from being struck by a vehicle) or misapplication, or misuse of the Products by customers or
end users.
• Any damage to the EV charger cord, unless such damage is caused by a manufacturing defect in the cord or
connector assembly.
• Improper site preparation or maintenance. That has been improperly installed, operated, handled, or used,
including use under conditions for which the product was not designed, use in an unsuitable environment, or
use in a manner contrary to the Tellus Installation and Operations Manual or applicable laws or regulations.
• Damage because of accidents, extreme power surge, extreme electromagnetic field.
• Use of the Product with software, interfacing, parts or supplies not supplied by Tellus Power Green.