Bosch Solution 2000 Series Operating instructions

Problem Action
• Time is not correct • Set Date and Time on TouchOne
Touchscreen - Solution 2000/3000
Troubleshooting (End Users)
Solution
• Settings -> Alarm Settings ->
Date and Time
Problem Action
• WiFi is not connected • Connect TouchOne to WiFi
Solution
• Settings -> Touchscreen Settings
-> WiFi
Problem Situation
• The TouchOne
reboots
continuously.
• The TouchOne
is unable to
draw enough
current from
the Bosch
Alarm Panel.
Solution
• The Bosch Panel can supply a maximum of 900 mA
current to externally attached devices (TouchOne,
Keypads, etc)
• Should the TouchOne not receive enough current, it
will continue to reboot. Please contact your installer to
follow below step:
1. Install a standalone power supply for the
TouchOne Screen. (The TouchOne Screen requires
a 12V 1.5 A power supply.)
Problem
Action
• Customer wants
to manually
upgrade the
firmware
version of their
TouchOne
• Over the Air
software
update
Solution
• Set Date and Time, connect to WiFi, go to Settings ->
Touchscreen Settings -> About -> System Update to
find if there is a firmware update.
Problem
Situation
• The TouchOne displays a
Firmware Update - Error 012
screen
• The TouchOne
is detecting
a different
firmware version
from the required
one.
Solution
• Please wait up to 3 minutes for
the firmware update process to
complete.
• If the update fails or stalls, remove
the 4 pin connector on the back of
the device, wait 30 seconds and
plug it back in.
• The firmware upgrade screen will
load after reboot and continue the
Firmware Update.
• The TouchOne will reboot once the
upgrade has completed.
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Problem Solution
• To pair a smart phone with your TouchOne ensure that Bluetooth
is turned ON on your mobile device, then press the [SETTINGS]
button from the home screen.
• Press the [USERS] button, then enter the requested master pin.
You should now see a list of users.
• Select the user you wish to pair the mobile device with. You will
now see a button [ADD BLUETOOTH DEVICE].
• Bluetooth pairing
Situation
• The TouchOne
is unable to
communicate with
the Bosch Alarm
Panel.
Solution
1. Ensure the TouchOne is connected
to the panel.
2. Remove the TouchOne from the
wall mount. Be careful when
pulling the TouchOne away from
the wall not to stress the attached
cable.
3. Look down the back of the
enclosure for the Red flashing Alive
LED:
• Ensure the Four pin connector
is properly connected to the
back of the TouchOne Screen
• The Alive LED on the back
of the TouchOne should be
flashing at a regular interval
Problem
Action
• Touchscreen
does not
rotate
(advanced
End Users)
• Need to
check the
orientation
Solution
• Check the mounting, take TouchOne off the wall and set it
to the correct orientation, then mount it back on the wall.
• If it does not help, please upgrade the firmware to the
latest version and try again.
• Set Date and Time, connect to WiFi, go to Settings ->
Touchscreen Settings -> About -> System Update to find
if there is firmware update. If yes, please update the
TouchOne to the latest version.
Problem Situation
• The screen
is black
(advanced
End Users)
• The TouchOne
displays a
black screen
and does not
turn on
Solution
1. Remove the TouchOne from the wall mount. Be careful
when pulling the TouchOne away from the wall not to
stress the attached cable.
• Look down the back of the enclosure for the
Red solid LED
• Ensure the Four pin connector is properly
connected to the back of the TouchOne Screen
2. Plug in the Four pin connector cable and wait for TouchOne to boot up
• The Power LED on the back of the TouchOne Screen should be a solid red color.
• The alive LED on the back of the TouchOne should be flashing at a regular interval
3. Once TouchOne boots up, please do a firmware update. Please follow the steps in “Over the Air
update”. (See Solution 4)
Copyright © 2018 — In the interest of ongoing product improvement we reserve the right to change specifications at any time without notice — E&OE 10/18
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• The TouchOne displays
a Hello and Please Wait
Message. (advanced End
users)
• The TouchOne
displays Waiting
Message.
(advanced End
Users)
Problem
7