Bosch Carephone 61 User manual

Carephone 61
CRS-H61M-xx
en User Manual

Carephone 61 Table of Contents | en 3
Bosch Security Systems User Manual F.01U.239.30x | V1 | 2011.06
Table of Contents
1 Safety Instructions 5
2Features 6
3 Scope of Delivery 7
4 Product Description 8
4.1 Unit Description 8
4.2 Emergency call button 8
4.3 Cancel / Action button (S button) 9
4.3.1 Action button: Service call 9
4.3.2 Action button: Direct call 9
4.3.3 Action button: Unit status 9
4.4 Device acknowledgments 10
4.4.1 Light signals 10
4.4.2 Sound signal in synthetic speech disabled mode 11
4.4.3 Local voice announcements from the unit 11
5 Installation 12
5.1 Installation recommendations 12
5.2 Placing the Carephone 61 12
5.3 Connecting the Carephone 61 13
5.3.1 PSTN or GSM connection 13
5.3.2 IP connection 14
5.3.3 VoIP connection 14
5.3.4 Connection configuration 14
5.4 Deinstallation 14
6 Programming 15
6.1 Programming methods 15
6.2 Programming procedure 16
6.2.1 Opening the unit and access the keyboard 16
6.2.2 Entering keyboard programming 16
6.2.3 Key functions during keyboard programming 17
6.2.4 Programming steps 17

4en | Table of Contents Carephone 61
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6.2.5 Special key functions 26
6.3 Test instructions 26
7 Additional Devices 27
7.1 Wireless transmitters 27
7.2 Wireless detectors 27
7.3 Wired peripherals 28
7.4 Microphone and loudspeaker connection 29
7.5 microSD memory card 29
7.5.1 Installing the microSD memory card 30
7.5.2 Programming with the microSD memory card 32
8Operation 34
8.1 Emergency Call to a Monitoring Centre 34
8.2 Emergency Call to a Private Phone 34
8.3 Taking Phone Calls 36
9 Maintenance 37
9.1 Cleaning 37
9.2 Battery disposal 37
9.3 Replacing the backup battery 38
A Appendix 42
A.1 Technical specifications 42
A.2 Conformity 44
A.3 Wall mounting 44
A.4 Drilling template 46
A.5 Programming tables 48
Index 50

Carephone 61 Safety Instructions | en 5
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1 Safety Instructions
– Do not install the unit near a heating appliance.
– Do not expose the unit to direct sunlight.
– Do not install in a wet or humid environment.
– Never touch the power adapter with wet hands.
– Do not attempt to open the unit or the power adapter.
– When unplugging the unit from the power outlet, never
pull on the power cord but always grip the power adapter.
– Connect the Carephone 61 only to a professionally
installed 230 V AC/50 Hz power outlet with a 10 A fuse.
– Do not install the Carephone 61 in the proximity of DECT/
GSM telephones, TV sets, large metal objects, microwave
appliances or radio telephones. This will impair the
reception of signals from the wireless transmitter.
– Use only original equipment for cables and power supply.
Any other power adapter could damage the unit.
– Electrolytes or gases may be emitted from the battery
should it leak under exceptional circumstances. If this
happens, deactivate the unit by isolating it from the phone
network and power supply. Battery replacement must be
carried out by trained service personnel only.
Electrostatic Discharge
CAUTION!
Read through the safety instructions carefully before using the
unit for the first time. This is important for connection, use and
safety.
WARNING!
The Carephone 61 contains highly sensitive electronic
components. It should be opened only in an ESD protected
environment with respect to the following precautions.
Discharge yourself from electrostatic loads by touching a
grounded conductive surface before opening the unit.

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2 Features
The Carephone 61 has been designed to ensure maximum
security for persons living in their own homes. It can be used to
send emergency calls to a receiver or a telephone.
The person requiring assistance activates a call by pressing a
button on the Carephone 61 or by using a wireless transmitter.
This action establishes a voice connection between the person
requiring assistance and the call receiver.
The device has two basic operating modes:
1. The Carephone 61 is part of a social alarm system that
consists of a monitoring centre that can be reached at any
time and the Carephone itself. Calls are sent to this
monitoring centre.
2. The unit is operated as a standalone unit, in which case
emergency calls will be sent to private phones.
The Carephone 61 provides connections for an external
microphone and an external loudspeaker, as well as wired input
and output, and a microSD memory card. It can be used with up
to 10 wireless transmitters. A signaling device can also be
connected for individuals with speech/hearing difficulties.
microSD Logo is a trademark of SD-3C, LLC.

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3 Scope of Delivery
1. Carephone 61 including a rechargeable backup battery
2. Wireless transmitter (battery included), necklace and
bracelet
3. Power supply unit
4. Phone or network cable, optionally with a country-specific
telephone plug
5. Quick user guide
6. Quick programming guide
7. User manual
Carephone 61
User Manual
Carephone 61 Quick User Guide
EN Pendant alarm Emergency call Cancel Alarm
ES Alarma de colgante Llamada de asistencia Anular llamada
FR Médaillon d'urgence Appel d’urgence Annuler l’alarme
NL Handzender alarm Alarmoproep Alarm stoppen
DE Funknotruf Notruf Alarm stoppen
SE Larmsändare Trygghetslarm Avbryt larm
FI Kaulariipuksen hälytys Hätäkutsu Hälytyksen peruutus
NO Halssmykke Nødalarm Avbryt alarm
en
de
fr
nl
Kurzprogrammieranleitung
Quick Programming Guide
Verkorte Programmering
Guide de paramétrage rapide
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4 Product Description
4.1 Unit Description
1. Red emergency call button
2. Cancel / Action button
4.2 Emergency call button
If you require help, press the red emergency call button to
initiate a call.
The call will be answered either by a person at the monitoring
centre or a private individual, according to the programmed
telephone number.
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4.3 Cancel / Action button (S button)
Cancel emergency call
If you have pressed the emergency call button by mistake, you
can cancel the call with the Action button during the pre-alarm
time. Press the Action button until the unit announces "stop".
Calls cannot be cancelled after the pre-alarm time.
4.3.1 Action button: Service call
The Action button can also be used as a service button, when
programmed. If you press the button and hold it for at least 2
seconds, the unit dials a call number that has been
programmed for the service call and you hear the
announcement "service call".
4.3.2 Action button: Direct call
The Action button can be used to make a direct call. When the
Action button is pressed, the Carephone 61 makes one single
call to an analog telephone destination. In case of an call sent
by a direct call, the alarm can also be cancelled after the pre-
alarm.
4.3.3 Action button: Unit status
The Action button lights up if there is a malfunction. To check
the unit's status, press the Action button, the status is
announced.
NOTICE!
A direct call is not possible through an IP connection.

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4.4 Device acknowledgments
4.4.1 Light signals
The Carephone 61 has two indicator lamps that display the
status of the unit. The symbols have the following meaning:
Lamp shines bright
Lamp shines dull
Lamp blinks (0.5 s)
Lamp flashes (0.1 s)
Status Description or Action Blue Red
Initialization After power on.
Error Error message is announced once.
Press Action button to repeat.
Standby normal mode
Unit is in standby.
Standby battery operated
Standby mode with the Action button set as service button
Pre-alarm Cancel with Action button.
Connection Establish connection.
Speak Speak (for the hearing impaired)
Listen Listen (for the hearing impaired)
Repeated call When a call is repeated.
Call activated If the call not acknowledged, a
new call is sent.
Call back waiting time Pressing Action button
acknowledges the alarm

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4.4.2 Sound signal in synthetic speech disabled mode
When the Carephone 61 is in synthetic speech disabled mode,
certain technical messages are announced by sound signals.
4.4.3 Local voice announcements from the unit
When pressing a button
Error messages
Sound Signal Meaning
1 beep power failure
2 beeps line failure
3 beeps battery empty
4 beeps transmission failure
Voice announcement Meaning
"Emergency call" When the emergency call button is pressed.
"Call activated" Connection failed - unit is calling again.
"Stop" When the action button is pressed during the pre-
alarm. The call is cancelled.
"Service call" When the action button is pressed, if it is
programmed as a service button or direct call.
"Emergency call cleared" When a repeated call is acknowledged on the unit.
"Call ended" When a call back is acknowledged on the unit.
"Radio button[x]" When a wireless transmitter is pressed, x being
the number of the transmitter, from 1 to 10.
"Alarm input" When the external alarm input is activated.
Voice announcement Meaning and Action needed
"Power failure" Power failure. Check the power connection.
"Line failure" Connection to the telephone network has been
lost. Check the connection.
"Transmission failure" Emergency call not sent. Contact monitoring
centre.
"Unit battery empty" Backup battery is empty. Connect to the mains
power supply. Contact the monitoring centre.

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5 Installation
5.1 Installation recommendations
– Place the unit on a plane and non-slippery surface.
– Do not install on soft surfaces as this impairs voice quality.
– Take care not to cover the microphone located on the
right-hand side of the unit.
– Alarms are not sent if the telephone line or the IP
connection are out of order.
– The Carephone must be connected with the power supply.
– To send an alarm, at least one alarm receiver (a monitoring
centre or a private phone) and the subscriber number
must be programmed.
– The power adaptor of the Carephone 61 must placed at
least 10 cm away from the device.
– When using the Carephone 61 with a GSM gateway, place
them at least 1 m from each other.
– Construction materials within a residence can affect the
range of the device. For example, concrete walls with steel
reinforcements can hamper the radio signal more than a
brick wall.
– Location of the Carephone 61 within a residence can affect
the range of the device. The best place to locate the
Carephone is in a central room.
5.2 Placing the Carephone 61
Place the Carephone 61 on a surface or mounted to the wall.
Placing on a surface
The Carephone 61 is designed for use at home. Many items of
furniture are coated with a variety of paints, varnishes and
plastics. The feet of the Carephone 61 may leave marks on
furniture as a result of chemical processes.
CAUTION!
Before starting to install and program the Carephone 61, read
the safety instructions carefully.

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Wall mounting
You can set the Carephone 61 to the wall either using a wall
bracket that can be ordered as an accessory, or you can fix the
unit directly to the wall without a bracket. The wall bracket
stabilizes the Carephone 61 and makes installation easier.
See Section A.3 Wall mounting, page 44.
5.3 Connecting the Carephone 61
5.3.1 PSTN or GSM connection
1. Insert the plug of the telephone cord into the socket (1) on
the Carephone 61. Feed the cords through the cable
channels and through the opening on the back of the unit.
2. Fit the plug of the telephone cord into the socket of your
telephone outlet or GSM gateway.
3. Insert the plug of the power supply into the socket (2) on
the Carephone 61.
4. Plug the power adapter into the line power outlet.
All the indicator lamps light up for approx. 2 seconds, this is a
battery test. The unit offers a choice of languages and after
CAUTION!
Only connect the unit to a phone outlet that has been correctly
installed by your telephone service provider.

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selection enters standby mode (see Section 6.2.4 Programming
steps, page 17). The unit can now be programmed.
5.3.2 IP connection
Refer to the user manual of the IP module.
5.3.3 VoIP connection
When using a VoIP connection, be aware of the following
limitations: network availability, priority of the emergency call,
power failures.
5.3.4 Connection configuration
To check whether an emergency call can be sent:
1. Make a phone call as you normally would.
2. When the phone call is in progress, press the red button.
If the setup is correct, the phone call will be interrupted.
5.4 Deinstallation
To switch off the Carephone 61 and the backup battery, remove
the power plug from the unit.
NOTICE!
The backup battery will now charge up. The specified standby
time is available when the battery is fully charged, after 16
hours.
NOTICE!
In the event of an emergency, the unit must be able to send out
an emergency call even if a phone call is in progress at the time.
The Carephone 61 must interrupt the phone call.
CAUTION!
With a private branch exchange (PABX) there is no guarantee
that a phone call will be interrupted by the emergency call.
NOTICE!
If you remove the power plug from your power outlet, the unit
announces "power failure". The unit will switch to battery
operation.

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6 Programming
Before you program the Carephone 61 you must be familiar
with all of the unit's functions. Programming is specifically
intended for trained users.
6.1 Programming methods
The Carephone 61 can be programmed in different ways:
Local programming with the keyboard
Use the integrated keyboard to program the unit.
Programming with a microSD memory card
See Section 7.5 microSD memory card, page 29.
Remote programming from a monitoring centre
Connect the Carephone 61 to the monitoring centre by pressing
the emergency call button. The monitoring centre can now
download parameters to your Carephone 61.
NOTICE!
Correct programming of the Carephone 61 is an important part
for the full function.
NOTICE!
Please check with your monitoring centre the remote
programming possibilities.

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6.2 Programming procedure
6.2.1 Opening the unit and access the keyboard
To access the keyboard, open the unit by lifting the top cover.
6.2.2 Entering keyboard programming
1. On the keyboard, press Pat least one second. The unit
announces "Setup" and the version.
2. Enter the Personal Identification Number (PIN). The PIN
factory setting is 246810. If the PIN is entered correctly,
the unit announces "Selection".
3. On the keyboard, enter the programming step you wish to
change. The steps can be carried out in any order.
4. Enter the new setting as required.
5. Press Cto confirm your entries. The Carephone 61
automatically goes to the next programming step or
substep.
6. To leave the programming mode, press **.
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NOTICE!
A quick programming guide is provided on the back side of the
cover of the unit. It is intended for experienced users who are
familiar with programming the Carephone 61.

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6.2.3 Key functions during keyboard programming
The following key functions can be used at any time.
6.2.4 Programming steps
Programming the Carephone 61 consists of individual steps,
numbered 01 to 99. A programming step consists of a number
and an associated setting. Press the number of the step that
you want to access.
CSave new settings and go to the next programming step.
Settings that are not confirmed with Cwill not be saved!
AThe setting of the programming step is erased.
*Return to the beginning of the programming mode.
The Carephone 61 announces "Selection".
** Terminate programming. The Carephone 61 announces: "Setup
ended". Programming also terminates automatically if no entries
are made for 10 minutes.
0to 9Enter the programming data.
PThe Carephone 61 announces the programming step’s number and
current setting.
RReset the Carephone 61. It will then emit a beep. All pending
alarms/calls are cancelled and the Carephone 61 reboots.
01 Language selection
When the Carephone 61 is powered on, it announces different languages:
–1 = German, 2= Dutch, 3= French, 4= English, 5= Spanish,
0= synthetic speech disabled. Select as soon as you hear your setting.
03 Radio jamming
The Carephone 61 sends a technical message to the monitoring centre
when a radio signal from another device disturbs it.
–0= off, 1= on.

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11- 19 & 10 Destination number of the emergency call recipient
You can enter here the destination number of the emergency call recipient,
either a telephone number, or an IP address.
a. Enter the destination number of the emergency call recipient.
In the case of a telephone number, register the call number as follows:
You can add the following criteria in a telephone call number:
B= Dial pause, D= Dial tone detection.
In the case of an IP address, the call number should be written in numbers
without dots, always with 12 digits. Example: 192168010001.
b. Press Cto confirm.
After entering the call number, you must enter the protocol:
–0= monitoring centre (protocols RB2000, RB2000E, ANT)
–1 = monitoring centre (TTnew+ protocol)
–3 = monitoring centre (CPC protocol)
–4= to phone with acknowledgement
–5 = to phone without acknowledgement (only for direct call)
–7 = monitoring centre (BS8521 protocol)
–9= monitoring centre (RBIP protocol)
The Carephone 61 goes automatically to the next programming step and
you can enter the next call number. When an emergency call is sent and if
the call to the first call number is not successful, the Carephone 61 will try
the next numbers in the sequence 11 to 10. If the last number has been
dialed unsuccessfully, the unit starts with the first number again and
continues until it either sends an emergency call successfully. A single
programmed number will be tried 12 times. For several numbers, a
maximum of 15 calls in total will be made.

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23 Waiting time for repeated emergency call
An emergency call is repeated to check the arrival of staff until it is
acknowledged by pressing the Action button on the Carephone 61, or the
repeated call is disabled by the monitoring centre. The emergency call is
repeated when the defined waiting time is exceeded.
– Enter a time between 0and 99 minutes. 0= off.
24 Confirmation with call
When the repeated emergency call has been locally acknowledged, you can
speak directly to the monitoring centre.
–0= off (no call is made), 1= a call is made to the monitoring centre.
If this function is selected, the person rendering assistance can speak to
the monitoring centre immediately.
25 Radio transmission monitoring
The Carephone 61 can monitor the wireless transmitters that are assigned.
The wireless transmitters send a signal to the Carephone 61 at regular
intervals. A failure message is sent to the monitoring centre if the
Carephone 61 does not receive this signal at least once a week.
–0= off, 1= on.
26 Call back waiting time
The call back function enables the help provider or monitoring centre to
terminate an alarm after having acknowledged it. The Carephone must be
called back, or the Action button must be pressed, after an alarm has been
acknowledged. Define the waiting time after the acknowledgement, during
which a call back will be accepted. If this call back waiting time has
elapsed, then a new call will be sent by the Carephone.
– Enter a time between 0and 9minutes. 0= off.

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28 Call forwarding
It is possible for the monitoring centre (if it supports this functionality) to
ask the Carephone 61 to forward the current call to a new destination
using a specified protocol. This step is used to allow the Carephone 61 to
use the specified protocol, or to force it to use telephone protocol. This
function is only possible with protocols RB2000E (target 0), CPC (target 3)
and RBIP (target 9).
–0= forwarding to another number, 1= forwarding to a telephone.
29 Hear/speech impaired
This function is dedicated to users with speaking or hearing difficulties.
Once a connection to the monitoring centre has been established, the
signaling device is activated to advise the user that he or she is through to
the monitoring centre (the centre is listening). If the user now presses the
emergency call button again, the message emergency call is sent to the
monitoring centre. If the stop button is pressed, then the recorded
message (e.g. "everything is okay") is sent to the monitoring centre.
–0= off, 1= on (see also programming step 72).
30 Device number
When an emergency call is made, this number is sent to the monitoring
centre. The number can be up to 12 digits long. Numbers 0000, 9998, 9999
and 999999 may not be used.
32 Call progress tones audible
You can choose to hear the call progress tones when the Carephone makes
a call.
–0= not audible, 1= audible.
33 Speak / Listen command audible
You can choose to hear the commands when the Carephone switches
between speak and listen in half-duplex mode.
–0= not audible, 1= audible.