CAMBRIONIX MC14-2.4A User manual

User Manual
MC14-2.4A
2022/03
© 2021 Cambrionix Ltd. All rights reserved.
EN

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1. Table of Contents
1. Table of Contents 1
2. Your MC14-2.4A at a glance 3
3. Safety 4
3.1. Signal word panel 4
3.2. Safety alert symbol 5
3.3. Pictograms 5
3.4. Product modification 5
3.5. Power supply 6
3.6. Storage and Installation 7
4. Getting Started 8
4.1. Opening your product 8
4.2. What's Included 8
4.3. Connecting to the mains 9
4.4. Registration 9
4.5. Help and Support 9
4.6. Cleaning your MC14-2.4A 10
5. Product Specifications 11
5.1. Input Power Requirements 11
5.2. Output Power 11
5.3. Physical specifications 11
5.4. Packaged information 11
5.5. Consumables and Placing Orders 12
5.6. Power Supply 13
6. Troubleshooting 14
6.1. Initial troubleshooting tips 14
6.2. Device connection. 14
6.3. Hub connection issues 15
6.4. No GUI 16
7. Disposal 17
8. Returns and Damaged Products 18
8.1. What do I do if my order arrives and something the product is faulty
or is physically damaged? 18
8.2. What happens after I have requested a Return? 18

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9. Compliance and Standards 20

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2. Your MC14-2.4A at a glance
The MC14-2.4A has been designed primarily for desktop use, being highly compact and quiet. It
provides 12W of charging power to each of its 14 USB 2.0 Type-A ports, allowing mobile devices
to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix software
to allow charging and/or data transfer while monitoring important port and device information.
The MC14-2.4A can charge attached USB devices without using a local computer and our
intelligent charging algorithm allows almost any device to be charged at its optimum rate (up to
2.4A). The firmware can be up-dated to allow new charging profiles to be added, ensuring the
MC14-2.4A can charge the latest devices. It is ready to charge out-of-the-box and to sync
devices when attached to a host computer.

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3. Safety
This user manual is for informational purposes only, it contains information for start-up and
operation of this product. Note: the contents and the product described are subject to change
without notice. To avoid injuries and damage observe the safety instructions of the user
manual.
This manual has been arranged to follow IEC/ICEE 82079-1 standards. This is to facilitate the
easier understanding and location of information relating to the MC14-2.4A. Any errors or
omissions can be reported back using our support ticket system (see"Help and Support") this
way any issues can be collected and fixed.
Understanding and observing the instructions in this user manual are prerequisites for
hazard-free use and safety during operation. This user manual cannot cover all conceivable
applications. If you would like additional information or if problems arise that are not
sufficiently addressed in this manual please ask your distributor or contact us directly using the
means preferred which are located on the back cover of this manual.
CAUTION
Personal Injury and Damage to the product
lObserve the safety instructions in this user manual
3.1. Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a
signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in moderate or
minor (reversible) injury.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in damage to the
product and/ or its functions or of a property in its proximity.

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3.2. Safety alert symbol
Use of the safety alert symbol indicates a risk of injury.
Observe all measures that are marked with the safety alert symbol in order to
avoid injury
3.3. Pictograms
Warning Signs
Electrical hazard Fire Hazard
Mandatory action signs
Read operating instructions Mandatory regulation
3.4. Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and
International safety regulations. Modifications to the product could affect safety and render the
product non-compliant to relevant safety standards, which could result in injury or damage to
the product.
CAUTION
Electric shock or personal injury may occur

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CAUTION
lDo not modify the product in any way
lDo not dismantle the product
CAUTION
Fire or personal injury may occur
lDo not obstruct air vents on the product
lDo not cover the product in combustible material
CAUTION
Damage to your product may occur
lDo not bend or compress any part of the product
3.5. Power supply
This section describes safety precautions you must follow when using the power supply.
CAUTION
Electric shock or personal injury may occur
lDo not use a damaged power cord or plug, or a loose power socket
lDo not touch the power plug with wet hands
lDo not allow liquids to come into contact with the unit or power supply
CAUTION
Damage to your product may occur
lDo not short circuit the Power Supply Unit (PSU) supplied with your
product

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CAUTION
lDo not disconnect the power cord while the product is being used
lDo not bend or pull the power cord with excessive force
3.6. Storage and Installation
This section describes safety precautions you must follow when installing and storing your
MC14-2.4A.
CAUTION
Electric shock or personal injury may occur
lDo not place the power cord near heat sources
lConnect the plug to an earthed socket
CAUTION
Damage to your Cambrionix product may occur
lOperate the product only in an environment where the ambient
temperature is inside the operating temperature range
lOperate the product only in an environment where the relative humidity is
inside the operating range
lBe careful not to leave the power cord underneath a heavy object
CAUTION
Overheated power sockets may cause a fire
lDo not overload the power socket that your hub is connected to
lInsert the power plug all the way into the socket so that it is not loose

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4. Getting Started
This manual provides a reference for end-users who are installing for the first time and using
their hub thereafter. As well as a guide for product safety-related information.
The MC14-2.4A is intended to be used in an indoor static environment in which the
environment falls within the tested specifications to provide charge, sync and management
functionality. For information on the environment specifications please see the physical
specifications section of this manual.
4.1. Opening your product
When you have received your product please check the packing slip to ensure all products and
quantities of them are correct before opening. This is to avoid retesting and repackaging any
items which are not required.
When opening the packaging use a suitable method to open the box i.e. do not use a knife. This
is to ensure the product is not damaged.
4.2. What's Included
lMC14-2.4A Hub
l2m Mains power cable (Country specified on order including fuse for UKplugs)
lPower Supply Unit
Part description Part number
Power Supply Unit 200421
UK Power cable 200144
US Power cable 200327
EU Power cable 200329
AUSPower cable 200337
IND Power cable 200341

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4.3. Connecting to the mains
Connect the Power Supply Unit (PSU) to the hub using the 4-pin DIN plug. Connect the power
cable to the PSU. Making sure you adhere to local safety regulations, connect the power cable
to the 100 – 250 VAC mains power outlet and switch the hub on using the small power switch
located adjacent to the power input connector on the hub. When the device is switched on, a
red LED will be illuminated. The hub is now ready to charge attached devices.
Periodic inspection should be made to power supply cables and any USB cables for any signs of
damage. If any damage is found then replace damaged cord before further use.
Please note that USB specifications require a minimum 100 mA charge current to be delivered
during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP
port, the device can draw up to 2.4A while transferring data.
4.4. Registration
You may register your product at www.cambrionix.com/product-registration
4.5. Help and Support
FAQs and help can be found on the Help page here
lwww.cambrionix.com/help_pages/help.
You can raise a support ticket for more in depth support here
lhttps://cambrionix.atlassian.net/servicedesk/customer/portals
You can also download any of our manuals and keep up to date at the link here
lwww.cambrionix.com/product-user-manuals
When contacting support it will be helpful to supply us with the product information for the
hub in question. This can be found on the Device Information Plate which is either on the
underside or back of the unit. Including serial and POnumbers can help identify the product in
question faster and speed up the process.

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4.6. Cleaning your MC14-2.4A
Cleaning the product is generally not required, although in some instances it may be necessary
if excess dirt/ dust/ hair has accumulated, or if minor liquid spillages have occurred on the
module during operation or storage.
CAUTION
Electric shock or personal injury may occur
lIf there is a dirt/ spillage over a ventilation slot, external data/ power
connector or product aperture, please remove power from the unit without
touching the liquid and contact Cambrionix immediately
lEnsure that the product is switched off and the power cord is removed from the product.
Hold the power cable by the plug and do not touch either the plug or the power cord
with wet or damp hands as an electrical shock may result
lWipe the product with a clean, dry and soft cloth. Do not use detergents which contain
alcohol, solvent or surface-active agents. Do not spray water or detergent directly onto
the product
lWet a soft and dry cloth in water and wring thoroughly to clean the product as required
lDry the product thoroughly once the cleaning has finished
lReconnect the power cord and use your product as advised once cleaning and drying is
complete

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5. Product Specifications
The MC14-2.4A is manufactured in the UK
5.1. Input Power Requirements
Input Voltage 12Vdc
Input Current 15A
Input Connection 4-pin DIN
5.2. Output Power
Output Voltage 5.0V +/-5%
Output Current (Max per Port) 2.4A
Output Power (Max per Port) 12W
Output Power (Total) 174.72W
5.3. Physical specifications
Input Connectors N/A
Output Connectors 14 USB 2.0 Type-A
Maximum Downstream Data Speed per Port
Ambient Operating Temperature range 0-35 °C
Relative humidity 5% to 95% non-condensing
Dimensions 198.3 x 73 x 40mm
Weight 1.6kg
5.4. Packaged information
Boxed Dimensions 0.47 x 0.12 x 0.31 m

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5.5. Consumables and Placing Orders
Below is a list of any Consumable products you may require for your MC14-2.4A including the
cables you will require to connect devices to the hub.
Cables 14 USB 2.0 Type-A
If you require any spare parts, such as the power cables or cable, these can be ordered by
quoting the product part number and the spare part number (available from what's included
section)
These can be ordered from the reseller or solution partner you purchased your MC14-2.4A
from, or from Cambrionix directly.
To find one of our partners local to you please visit www.cambrionix.com/partners where you
can learn about the local vendors and distributors that can assist you and find their contact
information.

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5.6. Power Supply
Input Voltage 100-240VAC
Input Current (Typical) 4A @ 115VAC
2A @ 230VAC
Input Frequency 50-60Hz
Input Connector C14
Output Voltage 12V
Output Current 15A
Output Power (Max) 180W
Output Connector 4-pin DIN
Dimensions 210 x 85 x 46mm

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6. Troubleshooting
If you experience any issues with your MC14-2.4A then please try the following solutions, if
your issue is not addressed in this section then please contact your local vendor or Cambrionix.
6.1. Initial troubleshooting tips
Some tips and information to check first.
lIf you plug a device (phone, usb stick) into the hub, does it appear to the OS.
lIf you directly connect the same device to the port the hub is in, does it appear to the OS.
lTry switching updater cables with one that is working/ use cable in a hub which is
working
6.2. Device connection.
If you are having device connection issues please read through the following common solutions
to see if this resolves the behaviour you are observing.
Unstable device connection
Some devices can have unstable connections with your host system through the MC14-2.4A.
We have only observed this behaviour in very small devices and by disabling CDP this has
resolved all issues and the connections are stable.
You can disable CDPthrough NVRAMsettings either by going through the advanced settings
and turning "Alt Sync charge" off or by going through the APIand disabling via code. for
example using Command line the instructions would be as below.
1. settings_unlock
2. settings_set sync_chrg 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Unknown devices
Sometimes within Liveviewer and device manager the connected device may show up as
unknown device.

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This can be due to the host system in question needing to be trusted on the device. This can be
done on the device itself on initial connection.
This could also be due to an insufficient number of endpoints available on the USB controller in
the host system. This is a limitation within the USBcontroller and can only be resolved if you
connect fewer USBdevices to the controller in question.
Cannot connect any more devices
Sometimes you may reach the endpoint limit of your USB controller and this may stop you from
being able to attach any more devices to your host system.
One way you can create more space is to change connections from USB3 to USB2. You can
change the connection by disabling USB3 in the BIOSon startup.
A much simpler way is to use USB2 cables instead of USB3 cables and this will limit the
connection to USB2
6.3. Hub connection issues
If you are having issues with the hub and connecting to your host system please see below
toubleshooting solutions.
Hub not connecting to host
If you are seeing that the MC14-2.4A is not connecting to the host system, one of the issues
may be caused by the USBdrivers on your host system not being up to date. It is good practice
to ensure you have the latest drivers and updates installed on your host system, which is
usually handled by the OS, but sometimes may require an update directly from the USB host
controllers manufacturer, which will be found on their website.
USBdrivers required are FTDIdrivers which can be found from the site
https://ftdichip.com/drivers/
Cannot access COMport
You may get an error message stating "COM (and then a number) could not be opened (Access
is denied.)"

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This is because an application has control over the COMport that the hub is connected to and
no subsequent application can access the hub. To resolve this you will need to close any
applications that control the COMport before opening another.
6.4. No GUI
If you are using a headless system with no GUIthen and you require to enable logging for
support issues you can use the following command to create the logging cfg file manually:
echo *=DEBUG>/etc/opt/cambrionix/cambrionix.log.cfg
Then after re-producing the problem, you can zip the logs from the folder
/var/log/cambrionix
You may delete the file below when you are finished with it.
/etc/opt/cambrionix/cambrionix.log.cfg

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7. Disposal
Disposal of Old Electrical & Electrical Equipment (Applicable in the European Union and other
European countries with separate collection systems)
This product is subject to Directive 2012/19/EU of the European
Parliament and the Council of the European Union on the waste
electrical and electronic equipment (WEEE), and in jurisdictions
adopting that Directive, is marked as being put on the market
after August 12, 2005, and should not be disposed of as unsorted
municipal waste. Please utilize your local WEEEcollection
facilities in the disposition of this product and otherwise observe
all applicable requirements.
Cambrionix PRN (Producer Registration Number) For the UK is "WEE/BH191TT".

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8. Returns and Damaged Products
If you wish to return or fix a damaged product first look at the terms on our website
www.cambrionix.com/terms-conditions
Before a product is returned please contact support using the methods detailed in the "Help
and Support" section.
8.1. What do I do if my order arrives and something the
product is faulty or is physically damaged?
lIf you have received your order in a damaged box and/or the product has physical
damage please contact Cambrionix Customer Support. Please provide photos of the
damaged box and/or product when contacting Customer support.
lIf an item in your order does not have physical damage but is not functioning properly or
will not power on, please contact Customer Support and provide as much information as
possible and including any steps followed to troubleshoot internally.
lPlease include photos of the damaged box and/or product when contacting Customer
Support.
Note: If you have received your order in a damaged box and the damage was indicated to the
courier please provide us with a copy of the delivery note detailing this.
8.2. What happens after I have requested a Return?
lIf you have not purchased the Product(s)direct from Cambrionix please contact the
vendor the item was originally purchased from for their returns process.
lOnce you have notified Cambrionix of your return, Cambrionix will arrange for collection
of the Product(s) or provide instructions and details for you to return the Product direct.
lWhen returning your Product(s)please only send back the items that were advised
through the support process.
lReturn your Product(s) in original packaging where you can. Where the original packaging
is not available then use suitable packing methods, which will ensure that the product
cannot be subject to impact damage. i.e. double walled cardboard box with 50mm of soft
material.
lProduct(s) not returned in their original condition may result in additional costs, please
refer to the warranty and terms section on our website.

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lWhere Cambrionix arranges collection, return shipping will be free, unless Cambrionix
notified you otherwise.