CAMBRIONIX PP15C User manual

Manual de usuario traducido
PP15C
2023-01
© 2022 Cambrionix Ltd. Todos los derechos reservados.
ES

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1. Table of Contents
1. Table of Contents 1
2. Your PP15C at a glance 3
3. Safety 4
3.1. Signal word panel 4
3.2. Safety alert symbol 5
3.3. Pictograms 5
3.4. Product modification 5
3.5. Power supply 6
3.6. Storage and Installation 7
4. Getting Started 8
4.1. Opening your product 8
4.2. What's Included 8
4.3. Conexión a la red eléctrica 9
4.4. Charging 9
4.5. Cables 9
4.6. Registration 10
4.7. Help and Support 10
5. Using your PP15C 11
5.1. Using without connecting to host 11
5.2. Cleaning your PP15C 12
6. Product Specifications 13
6.1. Requisitos de la alimentación entrante 13
6.2. Potencia de salida 13
6.3. Valores de riel de bandera de error 13
6.4. Especificaciones físicas 13
6.5. Información empaquetada 14
6.6. Consumibles y realización de pedidos 14
6.7. Power Supply 15
7. Troubleshooting 17
7.1. Initial troubleshooting tips 17
7.2. Logging through LiveViewer 17
7.3. Fallo de hardware 17
7.4. Device connection. 18

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7.5. Hub connection issues 19
7.6. No GUI 20
7.7. Software troubleshooting 21
8. Disposal 22
9. Returns and Damaged Products 23
9.1. What do I do if my order arrives and something the product is
faulty or is physically damaged? 23
9.2. What happens after I have requested a Return? 23
10. Compliance and Standards 24

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2. Your PP15C at a glance
The PP15C has been designed primarily for desktop use, being highly compact and quiet. It
provides 10W of charging power to each of its 15 x USB 2.0 tipo A ports, allowing mobile
devices to be charged quickly, safely and reliably. All ports can be controlled using Cambrionix
software to enable charging whilst monitoring important port and device information.
The PP15C can charge attached USB devices without using a local computer, and our intelligent
charging algorithm allows almost any device to be charged at its optimum rate (up to 2,1A). The
firmware can be updated to enable new charging profiles to be added, ensuring the PP15C can
charge the latest devices. It is ready to charge out-of-the-box.

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3. Safety
This user manual is for informational purposes only, it contains information for the start-up and
operation of this product. Note: the contents and the product described are subject to change
without notice. To avoid injuries and damage, observe the safety instructions in the user
manual.
This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is to facilitate the
easier understanding and location of information relating to the PP15C. Any errors or omissions
can be reported using our support ticket system (seeHelp and Support). This way, any issues
can be collected and fixed.
Understanding and observing the instructions in this user manual are prerequisites for
hazard-free use and safety during operation. This user manual cannot cover all possible
applications. If you would like additional information or if problems arise that are not
sufficiently addressed in this manual, please ask your distributor or contact us directly using
the means preferred, which are located on the back cover of this manual.
PRECAUCIÓN
Personal Injury and Damage to the product
lObserve the safety instructions in this user manual
3.1. Signal word panel
Depending on the probability of serious consequences, potential dangers are identified with a
signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.
PRECAUCIÓN
Indicates a potentially hazardous situation that, if not avoided, may result in moderate
or minor (reversible) injury.
PRECAUCIÓN
Indicates a potentially hazardous situation which, if not avoided, may result in damage
to the product and its functions, or to property in its proximity.

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3.2. Safety alert symbol
Use of the safety alert symbol indicates a risk of injury.
Observe all measures that are marked with the safety alert symbol in order to avoid
injury
3.3. Pictograms
Warning Signs
Electrical hazard Fire Hazard
Mandatory action signs
Read operating instructions Mandatory regulation
3.4. Product modification
Cambrionix products are designed and manufactured to meet the requirements of UK and
International safety regulations. Modifications to the product could affect safety and render
the product non-compliant with relevant safety standards, resulting in injury or damage to the
product.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not modify the product in any way.
lDo not dismantle the product.

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PRECAUCIÓN
Fire, or personal injury may occur
lDo not obstruct air vents on the product.
lDo not cover the product in combustible material.
PRECAUCIÓN
Damage to your product may occur
lDo not bend or compress any part of the product.
3.5. Power supply
This section describes the safety precautions you must follow when using the power supply.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not use a damaged power cord or plug, or a loose power socket.
lDo not touch the power plug with wet hands.
lDo not allow liquids to come into contact with the unit or power supply.
PRECAUCIÓN
Damage to your product may occur
lDo not short circuit the Power Supply Unit (PSU) supplied with your
product.
lDo not disconnect the power cord while the product is being used.
lDo not bend or pull the power cord with excessive force.
lDo not use a power supply that exceeds the power supply specifications
within this manual

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3.6. Storage and Installation
This section describes safety precautions you must follow when installing and storing your
PP15C.
PRECAUCIÓN
An electric shock or personal injury may occur
lDo not place the power cord near heat sources.
lConnect the plug to an earthed socket.
PRECAUCIÓN
Damage to your Cambrionix product may occur
lOperate the product only in an environment where the ambient
temperature is inside the operating temperature range.
lOperate the product only in an environment where the relative humidity is
inside the operating range.
lBe careful not to leave the power cord underneath a heavy object.
PRECAUCIÓN
Overheated power sockets may cause a fire
lDo not overload the power socket that your hub is connected to.
lInsert the power plug all the way into the socket so that it is not loose.

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4. Getting Started
This manual provides a reference for end-users installing for the first time and using their hub
after that. As well as a guide for product safety-related information.
The PP15C is intended to be used in an indoor static environment in which the environment falls
within the tested specifications to provide charge, sync and management functionality. Please
see the physical specifications section of this manual for information on the environment
specifications.
4.1. Opening your product
When you have received your product, please check the packing slip to ensure all contents and
quantities are correct before opening. This is to avoid retesting and repackaging any items that
are not required.
When opening the packaging, use a suitable method to open the box i.e, do not use a knife. This
is to ensure the product is not damaged.
PRECAUCIÓN
Personal Injury and Damage to the product
lThere will be a sticker on the hub advising you to read the User manual before use.
This will need to be removed before use as it may be covering host ports, vents
etc.
4.2. What's Included
lUSB 2.0 tipo A Cable (to provide communication between the host system and hub)
lPP15C Hub
l2m Mains power cable (Country specified on order including fuse for the UKplugs)
lPower Supply Unit
Parte Descripción número de parte
USB 2.0 tipo A updater cable
Unidad de fuente de alimentación 200421
Reino Unido cable de alimentación 200144

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Parte Descripción número de parte
Cable de alimentación de EE. UU. 200327
Cable de alimentación de la UE 200329
Cable de alimentación australiano 200337
Cable de alimentación IND 200341
4.3. Conexión a la red eléctrica
Connect the Power Supply Unit (PSU) to the hub using the DIN de 4 pines plug. Conecte el cable
de alimentación a la fuente de alimentación. Siempre cumpliendo las normas de seguridad
locales, conecte el cable de alimentación a la toma de corriente de 100 – 250VCA y encienda el
hub utilizando el pequeño interruptor de alimentación adyacente al conector de entrada de
alimentación del hub. Cuando el dispositivo está encendido, se iluminará un LED rojo junto a la
entrada de alimentación. El hub ya está listo para cargar los dispositivos conectados.
Se deben realizar inspecciones periódicas de los cables de alimentación y de cualquier cable
USB para detectar cualquier signo de daño. Si encuentra algún daño, reemplace el cable dañado
antes de seguir usándolo.
Please note that USB specifications require a minimum 100 mA charge current to be delivered
during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP
port, the device can draw up to 2,1A while transferring data.
4.4. Charging
Your PP15C will allow your device to charge at the maximum rate possible up to 2,1A. The way
that charging takes place is the PP15C will provide the device with a capability to charge and
the devices USB charging controller will determine the maximum amount of charge it wants to
draw down.
Although a maximum charge rate of 2,1A is possible, the device itself detrimes the exact rate
and as such you may not see the maximumamount of charging on every device type that is
connected.
4.5. Cables
Some USB cables are data transfer only, and some are power delivery only. There are also
options that can handle both tasks. Be sure to verify a cable’s abilities before purchasing it and
select a cable which can handle the speeds and power transfer that you require. We would
advice using the cable that was provided with the device to connect to our hubs.

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4.6. Registration
You may register your product at www.cambrionix.com/product-registration
4.7. Help and Support
FAQs and help can be found on the Help page here
lwww.cambrionix.com/help_pages/help.
You can raise a support ticket for more in depth support here
lhttps://cambrionix.atlassian.net/servicedesk/customer/portals
You can also download any of our manuals and keep up to date at the link here
lwww.cambrionix.com/product-user-manuals
When contacting support, please supply the product information for the hub in question. This
can be found on the Device Information Plate which is either on the underside or back of the
unit.
Providing serial and Purchaseorder numbers, can help identify the product in question faster,
and speed up the process.

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5. Using your PP15C
In this section, you can find information using your hub in charge or sync application. You can
also find information on managing your hub, changing port modes, connecting multiple hubs to
one host and using Cambrionix Software.
5.1. Using without connecting to host
When the Hub is switched on and is not connected to a local host computer it is
automatically configured to charge devices using its intelligent charging algorithm. Connect the
devices to be charged to any of the available ports (not the Host Port) using
USB - compliant cables.
Once the devices are connected, the algorithm will detect the highest charge rate allowable for
each attached device. Charging at the optimum rate (up to 2,1A) specified by the manufacturer
will commence once profiling is complete. Depending on the state of charge of the device
attached, this may take tens of seconds.

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5.2. Cleaning your PP15C
Cleaning the product is generally not required, although in some instances it may be necessary
if excess dirt/ dust/ hair has accumulated, or if minor liquid spillages have occurred on the
module during operation or storage.
PRECAUCIÓN
Electric shock or personal injury may occur
lIf there is a dirt/ spillage over a ventilation slot, external data/ power
connector or product aperture, please remove power from the unit
without touching the liquid and contact Cambrionix immediately
lAsegúrese de que el producto esté apagado y de que el cable de alimentación se haya
desconectado del producto. Sostenga el cable de alimentación junto al enchufe y no
toque el enchufe ni el cable de alimentación con las manos mojadas o húmedas, ya que
podría provocar una descarga eléctrica.
lLimpie el producto con un paño limpio, seco y suave. No utilice detergentes que
contengan alcohol, disolvente ni agentes tensoactivos. No rocíe agua ni detergente
directamente sobre el producto.
lHumedezca un paño suave y seco en agua y escurra bien para limpiar el producto según
sea necesario
lSeque bien el producto una vez finalizada la limpieza
lVuelva a conectar el cable de alimentación y utilice el producto como se recomienda una
vez que se haya completado la limpieza y el secado.

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6. Product Specifications
The PP15C is manufactured in the UK
6.1. Requisitos de la alimentación entrante
Voltaje de entrada 12VCC
Corriente de entrada 15A
Conexión de entrada DIN de 4 pines
6.2. Potencia de salida
Voltaje de salida 5,0V +/-5%
Corriente de salida (máx. por puerto) 2,1A
Potencia de salida (máx. por puerto) 10W
Potencia de salida (total) 163,8W
6.3. Valores de riel de bandera de error
Riel de cinco voltios máx. 5,58 V
Carril de cinco voltios Mín. 4.5V
Carril de doce voltios máx. 14,5 V
Riel de doce voltios Mín. 9.59V
6.4. Especificaciones físicas
Conectores de entrada USB 2.0 tipo A
Conectores de salida 15 x USB 2.0 tipo A
Velocidad máxima de datos descendentes por
puerto

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Rango de temperatura ambiente de
funcionamiento 0 - 35°C
Humedad relativa Del 5% al 95% sin
condensación
Dimensiones 39x199x42mm
Weight (kg) 1.6
6.5. Información empaquetada
Dimensiones en caja 0,47 x 0,12 x 0,31 m
6.6. Consumibles y realización de pedidos
Below is a list of any Consumable products you may require for your PP15C including the cables
you will require to connect devices to the hub.
Cables 15 x USB 2.0 tipo A
If you require any spare parts, such as the power cables or USB 2.0 tipo A cable, these can be
ordered by quoting the product part number and the spare part number (available from what's
included section)
These can be ordered from the reseller or solution partner you purchased your PP15C from, or
from Cambrionix directly.
Para encontrar uno de nuestros socios locales, visite www.cambrionix.com/partners donde
puede obtener información sobre los proveedores y distribuidores locales que pueden ayudarlo
y encontrar su información de contacto.

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6.7. Power Supply
Input Voltage 100-240VAC
Input Current 4A @ 115VAC
2A @ 230VAC
Input Frequency 50-60Hz
Input Connector C14
Output Voltage 12V
Output Current 15A
Output Power (Max) 180W
Output Connector 4-pin DIN
Dimensions 210 x 85 x 46mm

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Alfiler Función
1 +V
2 +V
3 -V
4 -V
*-V está conectado a tierra de entrada de CA.

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7. Troubleshooting
If you experience any issues with your PP15C; please try the following solutions, if your issue is
not addressed in this section, please get in touch with your local vendor or Cambrionix.
7.1. Initial troubleshooting tips
Some tips and information to check first.
lIf you plug a device (phone, USB stick) into the hub, does it appear to the OS.
lIf you directly connect the same device to the port the hub is in, does it appear to the OS.
lTry switching updater cables with one which is working/ use cable in a hub that is
working.
7.2. Logging through LiveViewer
If you are experiencing a bug or an issue, we may ask you to obtain some logs of the behaviour,
to see in more detail what is happening. To get logs of the behaviour use the following steps to
get a zip file of the logs.
1. Open LiveViewer (if this is not already downloaded, then go onto our website and
download both the API and LiveViewer) www.cambrionix.com/software
2. Once in LiveViewer, on the left-hand side of the screen, select the settings section.
3. Once in the settings section, select the API tab.
4. In the API section click the "cog" on the right hand side of the local API
5. Click the “select all” tick box and then the save button.
6. After this is enabled, use the hub in a way that causes the issue you are seeing.
7. Wait for the issue to occur, i.e. when updating an iPad the device disconnects.
8. Make a note of the time that the issue occurs then go back to the API page in LiveViewer,
and press the zip logs.
9. Once you have the logs un-tick the “select all” box and save your settings.
10. Send the logs to us for us to take a look at.
The API keeps a maximum of 20 logs at 256Mb each, so the latest one is usually smaller. If a
crash occurs, you would see a smaller log file and the next instance of API shuffles the existing
ones
7.3. Fallo de hardware
Si el hardware falla, los LED pueden parpadear siguiendo un patrón para determinar el tipo de
falla. El LED de encendido parpadeará según el patrón si no hay LED presentes en los puertos de
bajada.
La unidad parpadeará cuatro veces, seguida de ocho destellos largos o cortos, que luego se
repetirán. Los destellos son un número en binario que coincide con un número en nuestra lista
de códigos de error.

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es decir, si el LED parpadea lo siguiente: BBBB SLSSSLSS, el número binario es 01000100.
7.4. Device connection.
If you are having device connection issues please read through the following common solutions
to see if this resolves your observed behaviour.
Device issues when updating
We have found that during updates on some devices the connection can be dropped or lost on
the device, this is due to devices going in and out of the bootloader and requiring different
power levels. Disabling CDP has resolved this issue for our customers.
You can disable CDP through NVRAM settings either by going through the advanced settings
and turning "Sync charge" off or through the API and disabling it via code. For example, the
instructions would be below using the command line.
settings_unlock
settings_set sync_chrg 0000000000000000
Conexión de dispositivo inestable
Some devices can have unstable connections with your host system through the PP15C. We
have only observed this behaviour in a very few amount of devices, disabling CDP this has
resolved all issues and the connections are stable.
You can disable CDPthrough NVRAMsettings either by going through the advanced settings
and turning "Sync charge" off or through the APIand disabling it via code. Por ejemplo, usando
la línea de comando, las instrucciones serían las siguientes.
settings_unlock
settings_set sync_chrg 0000000000000000
Battery information for Android
If you are having issue displaying battery information on Android devices ensure firstly you have
ADBtool installed and open then try these things in order.
1. Check that developer options are enabled on the android device, and then that USB
debugging is also enabled.

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2. If you have done this step and it still does not work, go to Developer Options and click
‘Revoke USB debugging authorisations’. Unplug the cable and reconnect.
3. If this still doesn’t work, turn off the developer options at the top, re-enable it, and re-
enable ‘USB Debugging’.
4. You can get detailed info directly from ADB at each step to diagnose things:
adb.exe shell dumpsys battery # use -s serial_number as first options
if you have more than 1 android attached
Dispositivos desconocidos
A veces, dentro de Liveviewer y el administrador de dispositivos, el dispositivo conectado
puede aparecer como un dispositivo desconocido.
Esto puede deberse a que el sistema host necesita ser de confianza en el dispositivo. Esto se
puede hacer en el propio dispositivo en la conexión inicial.
Esto también podría deberse a una cantidad insuficiente de puntos finales disponibles en el
controlador USB en el sistema host. Esta limitación dentro del controlador USB solo puede
resolverse si conecta menos dispositivos USB al controlador en cuestión.
Para los dispositivos Apple, hay una configuración llamada "accesorios USB" que se puede
activar. Una vez activada, reducirá la cantidad de veces que se necesitará desbloquear/confiar
en un dispositivo. Más información se puede encontrar en el enlace aquí .
No se pueden conectar más dispositivos
A veces, puede llegar al límite del punto final de su controlador USB y esto puede impedirle
conectar más dispositivos a su sistema host.
Puede crear más espacio cambiando las conexiones de USB3 a USB2. Puede cambiar la
conexión desactivando USB3 en el BIOS al iniciar.
Una forma mucho más sencilla es usar cables USB2 en lugar de cables USB3, limitando la
conexión a USB2.
7.5. Hub connection issues
If you have issues with the hub and connecting to your host system, please see below
troubleshooting solutions.