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D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
1
Cisco TelePresence MX Series Administrator Guide
Software version TC6.1
APRIL 2013
MX200 MX300
Administrator guide
for Cisco TelePresence MX200 and MX300
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
2
Cisco TelePresence MX Series Administrator Guide
Table of contents
Introduction............................................................................. 3
User documentation ................................................................. 4
Software ................................................................................... 4
What’s new in this version ........................................................ 5
Cisco TelePresence MX Series at a glance.............................. 7
Web interface ......................................................................... 9
Starting the web interface .......................................................10
Changing the system password ..............................................11
The interactive menu ...............................................................12
System information ..................................................................13
Placing a call ............................................................................14
Sharing content........................................................................15
Controlling and monitoring a call .............................................16
Controlling the camera ............................................................17
Local layout control..................................................................18
Capturing snapshots................................................................19
Managing the favorites list ...................................................... 20
Favorite list folders...................................................................21
System configuration .............................................................. 22
Changing system settings ...................................................... 23
Setting the Administrator Settings menu password ............... 24
System status ......................................................................... 25
Choosing a wallpaper ............................................................. 26
Choosing a ringtone................................................................ 27
Peripherals overview .............................................................. 28
User administration ................................................................. 29
Adding a sign in banner .......................................................... 33
Managing the video system’s certificates .............................. 34
Managing the list of trusted certificate authorities ................. 35
Adding audit certificates......................................................... 36
Setting strong security mode ................................................. 37
Deleting trust lists (CUCM only).............................................. 38
Troubleshooting ...................................................................... 39
Downloading log files.............................................................. 40
Upgrading the system software...............................................41
Backup and restore................................................................. 42
Factory reset........................................................................... 43
Restarting the system............................................................. 44
System settings .................................................................... 45
Overview of the system settings ............................................ 46
Audio settings ......................................................................... 49
Cameras settings.................................................................... 50
Conference settings ............................................................... 52
FacilityService settings ........................................................... 57
H323 settings.......................................................................... 58
Network settings......................................................................61
NetworkServices settings....................................................... 68
Phonebook settings ................................................................ 72
Provisioning settings............................................................... 73
RTP settings............................................................................ 75
Security settings ..................................................................... 76
SerialPort settings................................................................... 78
SIP settings ............................................................................. 79
Standby settings ..................................................................... 82
SystemUnit settings................................................................ 83
Time settings .......................................................................... 85
UserInterface settings............................................................. 86
Video settings ......................................................................... 87
Experimental settings ............................................................. 96
Setting passwords ................................................................ 97
Setting the system password ................................................. 98
Setting the menu password.................................................... 99
Appendices......................................................................... 100
Cisco VCS provisioning .........................................................101
Optimal definition profiles ..................................................... 102
ClearPath — Packet loss resilience ....................................... 103
Factory resetting................................................................... 104
Factory resetting the Touch 8” controller ............................. 105
Technical specification.......................................................... 106
Supported RFCs ................................................................... 108
User documentation on the Cisco web site.......................... 109
Intellectual property rights .....................................................110
Cisco contacts .....................................................................110
Thank you for choosing Cisco!
Your Cisco product has been designed to give you many
years of safe, reliable operation.
This part of the product documentation is aimed at
administrators working with the setup of the MX200.
Our main objective with this Administrator guide is to address
your goals and needs. Please let us know how well we
succeeded!
May we recommend that you visit the Cisco web site
regularly for updated versions of this guide.
The user documentation can be found on
► http://www.cisco.com/go/telepresence/docs
How to use this guide
The top menu bar and the entries in the Table of contents are
all hyperlinks. You can click on them to go to the topic.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Contents
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
3
Cisco TelePresence MX Series Administrator Guide
Chapter 1
Introduction
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
4
Cisco TelePresence MX Series Administrator Guide
This document provides you with the information required to
administrate your product at an advanced level.
How to install the product and the initial configurations
required are described in the Installation guide and Getting
started guide, respectively.
Products covered in this guide
• Cisco TelePresence MX300
• Cisco TelePresence MX200
User documentation
The user documentation for the Cisco TelePresence systems
running the TC software includes several guides suitable for
various user groups.
• Installation guides:
How to install the products
• Getting started guide:
Initial configurations required to get the system up and
running
• Administering TC Endpoints on CUCM:
Tasks to perform to start using the product with the Cisco
Unified Communications Manager (CUCM)
• Administrator guide (this guide):
Information required to administer your product
• Quick reference guides:
How to use the product
• User guides:
How to use the product
• Knowledge base articles
• Video conferencing room primer:
General guidelines for room design and best practice
• Video conference room acoustics guidelines:
Things to do to improve the perceived audio quality
• Software release notes
• Regulatory compliance and safety information guide
• Legal & license information
Downloading the user documentation
We recommend you visit the Cisco web site regularly for
updated versions of the user documentation.
Go to: ►http://www.cisco.com/go/telepresence/docs
Guidelines how to find the documentation
on the Cisco web site are included in the
►User documentation on the Cisco web site appendix.
Software
You can download the software for your product from the
Cisco web site. Go to:
►http://www.cisco.com/cisco/software/navigator.html
We recommend reading the Software Release Notes (TC6),
go to:
►http://www.cisco.com/en/US/products/ps11776/tsd_
products_support_series_home.html
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
5
Cisco TelePresence MX Series Administrator Guide
New features and improvements
Changes in release key policy and software upgrade
management
As from software version TC6.1, you do not need to install
new release keys; it is sufficient that the video system has a
valid release key for an earlier TC software version.
As from TC6.1 software will be available for download only
at ► http://www.cisco.com, and only for users with a valid
service contract assigned to a CCO (Cisco online connection)
ID.
Password always prompted on Telnet and SSH
When signing into the video system using Telnet or SSH, the
password will always be prompted. This applies even when
the password is empty (not set).
Diagnostics logging
You can use the Touch controller to enable diagnostics
logging of the video system. Diagnostics logging is meant for
troubleshooting only, and may lower the system performance
while switched on.
G.729 audio codec support in SIP calls
Support for the G.729AB audio codec is added in SIP calls in
order to provide better IP phone interoperability. G.729 is not
supported in H.323 calls.
Voice mail support and message waiting indication
Endpoints registered to a Cisco Unified Communications
Manager (CUCM) can be assigned a voice mail profile. When
receiving a Busy or No Answer signal from such an endpoint,
the call is forwarded to voice mail.
You can access the voice mail from the Touch controller
by tapping the Messages icon. Also a message waiting
notification will appear.
Shared lines support in CUCM
When registered to a Cisco Unified Communications Manager
(CUCM) the endpoint may be part of a shared line. This
means that several devices in the same partition share the
same directory number. The different devices sharing the
same number receive status from the other appearances on
the line.
For example, you can set up a shared line so that many
devices share the same number and the first available
operator picks up the call (help desk). Assisted call handling,
where an administrator manages the calls for an executive
(forward, barge in) is another example. Also multiple devices
belonging to one person can share the same line, thus
allowing him/her to pick up a call on one device and resume it
on another (single number reach).
You can find information about how to set up shared
lines in the CUCM user documentation (Cisco Unified
Communications Manager System Guide).
Ad-hoc conferencing in CUCM
Endpoints registered on Cisco Unified Communications
Manager (CUCM) version 8.6.2 or later can invoke an ad-hoc
conference. This requires that a conference bridge is added
as an MCU on CUCM. Any endpoint can participate in the
conference, regardless of where they are registered.
If the number of participants drops to two, the conference will
de-escalate to a point to point call.
Support for consultative transfer
Consultative transfer is supported. A consultative transfer is
one in which the transferring party speaks with the third party
before connecting the caller to the third party.
What’s new in this version
This section provides an overview of the new and changed
system settings and new features in the TC6.1 software
version.
Software release notes
For a complete overview of the news and changes, we
recommend reading the Software Release Notes (TC6).
Go to: ►http://www.cisco.com/en/US/products/ps11776/
tsd_products_support_series_home.html
Software download
For software download go to: ►http://www.cisco.com/cisco/
software/navigator.html
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
6
Cisco TelePresence MX Series Administrator Guide
CTI/JTAPI support (remote expert solution support)
A Cisco Unified Communications Manager (CUCM) exposes
call control of endpoints via a Java Telephony API (JTAPI).
Cisco’s JTAPI enables custom applications to monitor device
availability and control calls remotely. The following features
are supported: call, answer, disconnect, hold, resume, blind
transfer, consultative transfer and consultative conference.
Endpoints registered to a Cisco Unified Communications
Manager (CUCM) 9.0 or later support the Cisco Remote
Expert Smart Solution (version 1.8).
Refined Touch user interface
• Missed calls and message waiting indicators; direct
access to voice mail
• New dial pad, soft keyboard and improved text selector
• Encryption indicator
• Call duration indicator
• Possibility to enter a release key if a valid release key is
missing
System configuration changes
New settings
Network DHCP RequestTFTPServerAddress
SIP Profile Line
SIP Profile Mailbox
Video CamCtrlPip CallSetup Mode
Video CamCtrlPip CallSetup Duration
Video SelfviewControl AutoResizing
Settings that are modified
Conference Multipoint Mode
OLD: <Auto/Off/MultiWay>
NEW: <Auto/Off/MultiWay/CUCMMediaResourceGroup>
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
7
Cisco TelePresence MX Series Administrator Guide
Cisco TelePresence MX Series at a glance
The Cisco TelePresence® MX Series makes telepresence
more accessible to teams everywhere with ready-to-use
simplicity and high quality. This highly integrated telepresence
system is easy to install, so you can quickly transform any
meeting space into a video-enabled team room. Whether
you are just getting started with video communications
or implementing a large-scale deployment, the Cisco
TelePresence MX Series delivers high quality performance in
a simple and intuitive way.
Features and benefits
• The systems are easy to install – one piece plus floor
stand, table stand (MX200 only), or wall mount brackets
(VESA mount).
• The systems are self-configuring with Cisco Unified
Communications Manager (UCM), Cisco TelePresence
Video Communication Server (VCS), or Cisco Callway
provisioning. All you need is to authenticate your endpoint
to the network.
• PrecisionHD camera with pan, tilt, and 4x optical zoom
helps ensure optimal framing and video clarity.
• Dedicated camera presets provide flexibility and easy
viewing for any meeting scenario.
• The 8-inch Touch interface offers simple control.
• Simple one-button-to-push calling integrates with
common calendar programs.
• Video resolutions of 1080p30 and 720p60 bring
telepresence experience to any meeting room or office.
• The high-quality 42-inch (MX200) and 55-inch (MX300)
displays with 1920 x 1080 resolution enable clear images.
• You can easily connect and share your PC content at
WXGA and 720p30 resolution and frame rate.
• The systems support H.323 and Session Initiation
Protocol (SIP) with bandwidth up to 6 Mbps point-to-
point.
• Two front speakers provide superior audio quality.
• The systems are standards-based.
• Capabilities for large conferences and transparent
escalation from point-to-point to multipoint calls using the
Cisco TelePresence Multiway™ technology.
MX300 MX200
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
8
Cisco TelePresence MX Series Administrator Guide
MX300 mounting options
(floor stand, wall mount)
MX200 mounting options
(floor stand, table stand, wall mount)
Cisco TelePresence MX Series at a glance (continued)
MX200: 1 external microphone (+ 1 optional)
MX300: 2 external microphones
Touch controller
Precision HD camera
MX200: 42” LCD monitor
MX300: 55” LCD monitor
Internal microphone
Codec embedded in
video unit
Loudspeakers
MX200MX300
Rear view
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
9
Cisco TelePresence MX Series Administrator Guide
Chapter 2
Web interface
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
10
Cisco TelePresence MX Series Administrator Guide
1. Connect to the video system
Open a web browser and enter the IP address of
the video system in the address bar.
To find the IP address (IPv4 orIPv6), tap
Settings ( ) on the Touch controller.
2. Sign in
Enter the user name and password for your video
system and click Sign In.
The system is delivered with a default user
named admin with no password (i.e. leave the
Password field blank when signing in for the first
time).
We strongly recommend that you set a
password for the admin user, see the next page.
Signing out
Hover the mouse
over your user
name and choose
Sign out from the
drop-down list.
Starting the web interface
The web interface provides full configuration access to your
video conference system.
You can connect from a computer and administer the system
remotely.
In this chapter you will find information how to use the web
interface for system configuration and maintenance.
We recommend that you use the latest release of one of the
major web browser.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface