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Cisco TelePresence MX Series Service manual

D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
1
Cisco TelePresence MX Series Administrator Guide
Software version TC6.1
APRIL 2013
MX200 MX300
Administrator guide
for Cisco TelePresence MX200 and MX300
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
Table of contents
Introduction............................................................................. 3
User documentation ................................................................. 4
Software ................................................................................... 4
What’s new in this version ........................................................ 5
Cisco TelePresence MX Series at a glance.............................. 7
Web interface ......................................................................... 9
Starting the web interface .......................................................10
Changing the system password ..............................................11
The interactive menu ...............................................................12
System information ..................................................................13
Placing a call ............................................................................14
Sharing content........................................................................15
Controlling and monitoring a call .............................................16
Controlling the camera ............................................................17
Local layout control..................................................................18
Capturing snapshots................................................................19
Managing the favorites list ...................................................... 20
Favorite list folders...................................................................21
System configuration .............................................................. 22
Changing system settings ...................................................... 23
Setting the Administrator Settings menu password ............... 24
System status ......................................................................... 25
Choosing a wallpaper ............................................................. 26
Choosing a ringtone................................................................ 27
Peripherals overview .............................................................. 28
User administration ................................................................. 29
Adding a sign in banner .......................................................... 33
Managing the video system’s certificates .............................. 34
Managing the list of trusted certificate authorities ................. 35
Adding audit certificates......................................................... 36
Setting strong security mode ................................................. 37
Deleting trust lists (CUCM only).............................................. 38
Troubleshooting ...................................................................... 39
Downloading log files.............................................................. 40
Upgrading the system software...............................................41
Backup and restore................................................................. 42
Factory reset........................................................................... 43
Restarting the system............................................................. 44
System settings .................................................................... 45
Overview of the system settings ............................................ 46
Audio settings ......................................................................... 49
Cameras settings.................................................................... 50
Conference settings ............................................................... 52
FacilityService settings ........................................................... 57
H323 settings.......................................................................... 58
Network settings......................................................................61
NetworkServices settings....................................................... 68
Phonebook settings ................................................................ 72
Provisioning settings............................................................... 73
RTP settings............................................................................ 75
Security settings ..................................................................... 76
SerialPort settings................................................................... 78
SIP settings ............................................................................. 79
Standby settings ..................................................................... 82
SystemUnit settings................................................................ 83
Time settings .......................................................................... 85
UserInterface settings............................................................. 86
Video settings ......................................................................... 87
Experimental settings ............................................................. 96
Setting passwords ................................................................ 97
Setting the system password ................................................. 98
Setting the menu password.................................................... 99
Appendices......................................................................... 100
Cisco VCS provisioning .........................................................101
Optimal definition profiles ..................................................... 102
ClearPath — Packet loss resilience ....................................... 103
Factory resetting................................................................... 104
Factory resetting the Touch 8” controller ............................. 105
Technical specification.......................................................... 106
Supported RFCs ................................................................... 108
User documentation on the Cisco web site.......................... 109
Intellectual property rights .....................................................110
Cisco contacts .....................................................................110
Thank you for choosing Cisco!
Your Cisco product has been designed to give you many
years of safe, reliable operation.
This part of the product documentation is aimed at
administrators working with the setup of the MX200.
Our main objective with this Administrator guide is to address
your goals and needs. Please let us know how well we
succeeded!
May we recommend that you visit the Cisco web site
regularly for updated versions of this guide.
The user documentation can be found on
► http://www.cisco.com/go/telepresence/docs
How to use this guide
The top menu bar and the entries in the Table of contents are
all hyperlinks. You can click on them to go to the topic.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Contents
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
Chapter 1
Introduction
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
This document provides you with the information required to
administrate your product at an advanced level.
How to install the product and the initial configurations
required are described in the Installation guide and Getting
started guide, respectively.
Products covered in this guide
• Cisco TelePresence MX300
• Cisco TelePresence MX200
User documentation
The user documentation for the Cisco TelePresence systems
running the TC software includes several guides suitable for
various user groups.
• Installation guides:
How to install the products
• Getting started guide:
Initial configurations required to get the system up and
running
• Administering TC Endpoints on CUCM:
Tasks to perform to start using the product with the Cisco
Unified Communications Manager (CUCM)
• Administrator guide (this guide):
Information required to administer your product
• Quick reference guides:
How to use the product
• User guides:
How to use the product
• Knowledge base articles
• Video conferencing room primer:
General guidelines for room design and best practice
• Video conference room acoustics guidelines:
Things to do to improve the perceived audio quality
• Software release notes
• Regulatory compliance and safety information guide
• Legal & license information
Downloading the user documentation
We recommend you visit the Cisco web site regularly for
updated versions of the user documentation.
Go to: ►http://www.cisco.com/go/telepresence/docs
Guidelines how to find the documentation
on the Cisco web site are included in the
►User documentation on the Cisco web site appendix.
Software
You can download the software for your product from the
Cisco web site. Go to:
►http://www.cisco.com/cisco/software/navigator.html
We recommend reading the Software Release Notes (TC6),
go to:
►http://www.cisco.com/en/US/products/ps11776/tsd_
products_support_series_home.html
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
New features and improvements
Changes in release key policy and software upgrade
management
As from software version TC6.1, you do not need to install
new release keys; it is sufficient that the video system has a
valid release key for an earlier TC software version.
As from TC6.1 software will be available for download only
at ► http://www.cisco.com, and only for users with a valid
service contract assigned to a CCO (Cisco online connection)
ID.
Password always prompted on Telnet and SSH
When signing into the video system using Telnet or SSH, the
password will always be prompted. This applies even when
the password is empty (not set).
Diagnostics logging
You can use the Touch controller to enable diagnostics
logging of the video system. Diagnostics logging is meant for
troubleshooting only, and may lower the system performance
while switched on.
G.729 audio codec support in SIP calls
Support for the G.729AB audio codec is added in SIP calls in
order to provide better IP phone interoperability. G.729 is not
supported in H.323 calls.
Voice mail support and message waiting indication
Endpoints registered to a Cisco Unified Communications
Manager (CUCM) can be assigned a voice mail profile. When
receiving a Busy or No Answer signal from such an endpoint,
the call is forwarded to voice mail.
You can access the voice mail from the Touch controller
by tapping the Messages icon. Also a message waiting
notification will appear.
Shared lines support in CUCM
When registered to a Cisco Unified Communications Manager
(CUCM) the endpoint may be part of a shared line. This
means that several devices in the same partition share the
same directory number. The different devices sharing the
same number receive status from the other appearances on
the line.
For example, you can set up a shared line so that many
devices share the same number and the first available
operator picks up the call (help desk). Assisted call handling,
where an administrator manages the calls for an executive
(forward, barge in) is another example. Also multiple devices
belonging to one person can share the same line, thus
allowing him/her to pick up a call on one device and resume it
on another (single number reach).
You can find information about how to set up shared
lines in the CUCM user documentation (Cisco Unified
Communications Manager System Guide).
Ad-hoc conferencing in CUCM
Endpoints registered on Cisco Unified Communications
Manager (CUCM) version 8.6.2 or later can invoke an ad-hoc
conference. This requires that a conference bridge is added
as an MCU on CUCM. Any endpoint can participate in the
conference, regardless of where they are registered.
If the number of participants drops to two, the conference will
de-escalate to a point to point call.
Support for consultative transfer
Consultative transfer is supported. A consultative transfer is
one in which the transferring party speaks with the third party
before connecting the caller to the third party.
What’s new in this version
This section provides an overview of the new and changed
system settings and new features in the TC6.1 software
version.
Software release notes
For a complete overview of the news and changes, we
recommend reading the Software Release Notes (TC6).
Go to: ►http://www.cisco.com/en/US/products/ps11776/
tsd_products_support_series_home.html
Software download
For software download go to: ►http://www.cisco.com/cisco/
software/navigator.html
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
CTI/JTAPI support (remote expert solution support)
A Cisco Unified Communications Manager (CUCM) exposes
call control of endpoints via a Java Telephony API (JTAPI).
Cisco’s JTAPI enables custom applications to monitor device
availability and control calls remotely. The following features
are supported: call, answer, disconnect, hold, resume, blind
transfer, consultative transfer and consultative conference.
Endpoints registered to a Cisco Unified Communications
Manager (CUCM) 9.0 or later support the Cisco Remote
Expert Smart Solution (version 1.8).
Refined Touch user interface
• Missed calls and message waiting indicators; direct
access to voice mail
• New dial pad, soft keyboard and improved text selector
• Encryption indicator
• Call duration indicator
• Possibility to enter a release key if a valid release key is
missing
System configuration changes
New settings
Network DHCP RequestTFTPServerAddress
SIP Profile Line
SIP Profile Mailbox
Video CamCtrlPip CallSetup Mode
Video CamCtrlPip CallSetup Duration
Video SelfviewControl AutoResizing
Settings that are modified
Conference Multipoint Mode
OLD: <Auto/Off/MultiWay>
NEW: <Auto/Off/MultiWay/CUCMMediaResourceGroup>
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
Cisco TelePresence MX Series at a glance
The Cisco TelePresence® MX Series makes telepresence
more accessible to teams everywhere with ready-to-use
simplicity and high quality. This highly integrated telepresence
system is easy to install, so you can quickly transform any
meeting space into a video-enabled team room. Whether
you are just getting started with video communications
or implementing a large-scale deployment, the Cisco
TelePresence MX Series delivers high quality performance in
a simple and intuitive way.
Features and benefits
• The systems are easy to install – one piece plus floor
stand, table stand (MX200 only), or wall mount brackets
(VESA mount).
• The systems are self-configuring with Cisco Unified
Communications Manager (UCM), Cisco TelePresence
Video Communication Server (VCS), or Cisco Callway
provisioning. All you need is to authenticate your endpoint
to the network.
• PrecisionHD camera with pan, tilt, and 4x optical zoom
helps ensure optimal framing and video clarity.
• Dedicated camera presets provide flexibility and easy
viewing for any meeting scenario.
• The 8-inch Touch interface offers simple control.
• Simple one-button-to-push calling integrates with
common calendar programs.
• Video resolutions of 1080p30 and 720p60 bring
telepresence experience to any meeting room or office.
• The high-quality 42-inch (MX200) and 55-inch (MX300)
displays with 1920 x 1080 resolution enable clear images.
• You can easily connect and share your PC content at
WXGA and 720p30 resolution and frame rate.
• The systems support H.323 and Session Initiation
Protocol (SIP) with bandwidth up to 6 Mbps point-to-
point.
• Two front speakers provide superior audio quality.
• The systems are standards-based.
• Capabilities for large conferences and transparent
escalation from point-to-point to multipoint calls using the
Cisco TelePresence Multiway™ technology.
MX300 MX200
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
MX300 mounting options
(floor stand, wall mount)
MX200 mounting options
(floor stand, table stand, wall mount)
Cisco TelePresence MX Series at a glance (continued)
MX200: 1 external microphone (+ 1 optional)
MX300: 2 external microphones
Touch controller
Precision HD camera
MX200: 42” LCD monitor
MX300: 55” LCD monitor
Internal microphone
Codec embedded in
video unit
Loudspeakers
MX200MX300
Rear view
Contents
Introduction
System settings
Setting passwords
Appendices
Web interface
Introduction
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
Chapter 2
Web interface
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
1. Connect to the video system
Open a web browser and enter the IP address of
the video system in the address bar.
To find the IP address (IPv4 orIPv6), tap
Settings ( ) on the Touch controller.
2. Sign in
Enter the user name and password for your video
system and click Sign In.
The system is delivered with a default user
named admin with no password (i.e. leave the
Password field blank when signing in for the first
time).
We strongly recommend that you set a
password for the admin user, see the next page.
Signing out
Hover the mouse
over your user
name and choose
Sign out from the
drop-down list.
Starting the web interface
The web interface provides full configuration access to your
video conference system.
You can connect from a computer and administer the system
remotely.
In this chapter you will find information how to use the web
interface for system configuration and maintenance.
We recommend that you use the latest release of one of the
major web browser.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
Changing the system password
We strongly recommend that you set a password
for any user with ADMIN rights, including the default
admin user, to restrict access to system configuration.
You can read more about password protection in the
► Setting passwords chapter.
1. Open the Change Password dialog
Hover the mouse over your user name, and
choose Change password in the drop-down list.
2. Set the new password
Enter your current and new passwords as
requested, and click Change password for the
change to take effect.
If the password currently is not set, leave
the Current password field blank.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
The interactive menu
The web interface provides access to tasks and
configurations. They are available from the main menu, which
appears near the top of the page when you have signed in.
When you hover the mouse over a main menu item, you can
navigate to its related sub-pages.
Main menu
Hover the mouse over a main menu item, the
titles of related sub-pages drops down.
Click a sub-page’s title to open it. Only pages
that the user has access rights for can be
opened; the others are dimmed. *
Click Home on the main menu to return to the
System Information page.
Call Control
Call Control
Favorites Management
Maintenance
Software Upgrade
Backup and Restore
Factory Reset
Restart
Diagnostics
Troubleshooting
Log Files
Configuration
System Configuration
System Status
Personalization
Peripherals
User Administration
Sign In Banner
Security
Sub-pages
*You can read more about user administration, user roles and access rights in the ►User administration section.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
System information
The video system’s Home page shows an overview of the
basic set-up and status of the system.
This includes information like system name and product type,
which software version the system runs, its IPaddress, etc.
Also the registration status for the video networks (SIP and
H.323) is included, as well as the number/URI to use when
making a call to the system.
Home
*The system information shown in the illustration serve as an
example. Your system may be different.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
Navigate to: Call Control > Call Control
Placing a call
You can use the Call Control page of the web interface to
initiate a call.
Even if the web interface is used to initiate the call
it is the video system (display, microphones and
loudspeakers) that is used for the call; it is not the PC
running the web interface.
Calling
You can call someone either by choosing a contact name in
the Local phone book or Directory, or by typing a complete
URI or number in the Search and Dial field. Then click Call in
the associated contact card.
Searching the contact lists
Enter one or more characters in the Search or Dial field.
Matching entries from both the Local phone book and the
Directory will be listed as you type.
Select the entry in the phone book or directory before you
click Call.
Calling more than one
A point-to-point video call (a call involving two parties only)
may be expanded to include one more participant. This
participant can join on audio-only.
Follow the same procedure to call the next conference
participant as you did when calling the first participant.
Calling someone
Click a contact name, either in the
Local phone book or in the Directory.
Then click Call in the contact card.
Alternatively, enter the complete URI
or number in the Search and Dial field.
Then click the Call button that appears
next to the URI or number.
Ending a call
To disconnect just one
participant in a call, click
the button for that
participant.
Click the End all button to
terminate the entire call.
Holding and resuming
Use the button next
to the participant’s name
to put him on hold.
To resume the call,
use the button
that appears for the
participant on hold.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
Navigate to: Call Control > Call Control
Sharing content
You can connect a presentation source to one of the external
inputs of your video system. Most often a PC is used as
presentation source, but other options may be available
depending on your system setup.
While in a call you can share content with the far end, that is
the other participant in the call.
If you are not in a call, the content is shared locally on your
display.
Sharing content
1. Choose a Presentation source from the
drop-down list.
2. Click Start Presentation.
Stop content sharing:
Click the Stop Presentation button that becomes
visible while sharing.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
Controlling and monitoring a call
You can control and monitor several call features using the
Call Control page. Volume down
Navigate to: Call Control > Call Control
Call details
If necessary,
scroll your browser to
see the call details.
Show/hide
call details
Volume up
Microphone
mute
Click the arrow
to show details
about the call.
Click the arrow
again to hide the
information.
Click the button
to mute the
microphone.
Then the text
changes to
Microphone: Off.
Click again to
unmute.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
Navigate to: Call Control > Call Control
Controlling the camera
You can control the camera using the Call Control page.
Click the Camera Control button to open the window where
you can pan, tilt and zoom the camera, and apply camera
presets. Camera presets
If a camera preset is
defined it is listed here.
Apply the preset by clicking
its name.
Pan and tilt
Use the left and right
arrows to pan the camera,
and the up and down
arrows to tilt it.
Zoom
Use +and -to zoom
in and out.
Choose which camera to control
Click the arrow to open the
drop-down list. Then choose the
camera you want to control.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
Navigate to: Call Control > Call Control
Local layout control
You can choose a local layout using the Call Control page.
The term layout is used to describe the various ways the
videos from the conference participants and a presentation
can appear on your screen. Different types of meetings will
require different layouts.
Change the layout
1. Click Change Layout.
2. Choose your preferred layout
in the window that opens.
You may change the layout while
in a call.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
Navigate to: Call Control > Call Control
Snapshots from your video system
Far end snapshots
Capturing snapshots
The snapshot feature, which is disabled by default, allows
snapshots captured by your video system to be displayed
on the Call Control page. Captures from your video system’s
camera as well as from its presentation channel will be
displayed.
This feature might come in handy when administering the
video system from a remote location, e.g. to check the
camera view.
To use web snapshots you have to sign in with ADMIN
credentials.
Enabling the snapshot feature
The snapshot feature is disabled by default. The feature must
be enabled using the Touch controller.
• Tap Settings ( ) > Administrator Settings > Web
Snapshots and choose On.
Far end snapshots while in a call
While in a call, snapshots of the remote participant’s main
camera and presentation channel (far end) will be captured
and displayed as shown in the illustration. The snapshots are
updated approximately every 20seconds.
Far end snapshots are captured even if web
snapshots are disallowed on the far end video
system. Web snapshots are prohibited only for
encrypted calls. Take live snapshots
While the Live snapshots box is checked,
snapshots are captured by your video system (main
camera and presentation) approximately every two
seconds.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface
D14850.05 MX Series Administrator Guide TC6.1, APRIL 2013. www.cisco.com — Copyright © 2011–2013 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX Series Administrator Guide
Navigate to: Call Control > Favorites Management
Managing the favorites list
The entries in the favorites list can be accessed from the
Touch controller and the Web interface.
Adding a contact
Click Add contact and fill in
the form that pops up. Then
click Save to store the contact
in the favorites list.
Editing contact details
Click a contacts name
followed by Edit. Change
the details in the form as
appropriate and click Save.
Deleting a contact
Click a contacts name
followed by Edit. Then click
Delete to remove the entry
from the favorites list.
Adding a contact method
You can store more than one
contact method for each contact,
e.g. video, telephone and mobile.
Storing a contact in a folder
Choose the appropriate folder
from the drop down list.
No folder means that the contact
will be stored at the top level.
Contents
Introduction
System settings
Setting passwords
Appendices
Web interfaceWeb interface

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