Cisco Telepresence MX800 Parts list manual

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
1
Cisco TelePresence MX800 Single
Replacement guide
for Cisco TelePresence MX800 Single

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
Thank you for choosing Cisco!
Your Cisco product has been designed to give you
many years of safe, reliable operation.
This part of the product documentation describes
how to replace spare parts and how to perform setup
modifications. Our main objective is to address your
goals and needs. Please let us know how well we
succeeded!
May we recommend that you visit the Cisco web site
regularly for updated versions of this guide.
The user documentation can be found on
http://www.cisco.com/go/mx-docs
How to use this guide
The top menu bar and the entries in the table of
contents are all hyperlinks. You can click on them to
go to the topic.
Table of contents
Introduction................................................................ 3
Grilles and covers ...................................................... 6
Replace the speaker grille and lower grille...................7
Replace the side covers...............................................8
Replace the floor stand covers ....................................9
Speakers and cameras............................................. 10
Replace a loudspeaker...............................................11
Replace the single camera module ............................13
Replace the dual camera module...............................19
Codec and monitor .................................................. 26
Replace the codec .....................................................27
Replace the PoE injector ............................................31
Replace the monitor (mounted on a stand) ................33
Replace the monitor (wall mounted)...........................38
Appendix ................................................................. 44
Part numbers for spare parts .....................................45
Cisco contacts ......................................................... 46

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
Introduction

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
Ordering information
To place an order, please contact your local Cisco
representative or Cisco partner and refer to part
numbers as listed in this document.
Note that you cannot upgrade a single camera system
to a dual camera system by ordering spare parts; you
must order a complete system.
Cisco service and support
Cisco and our partners provide a broad portfolio
of smart, personalized services and support. For
more information about these services, go to:
http://www.cisco.com/go/telepresenceservices
Products covered in this guide
• Cisco TelePresence MX800 Single.
MX800 Single comes with two camera versions:
Single camera and Dual camera. For both
versions, there are three mounting options: Free
standing floor stand, Floor stand secured to the
wall, and Wall mount
About this guide
This guide describes how to replace spare parts for
MX800 Single.
The guide describes the steps required to remove
the parts. In order to install the replacement part, you
should follow the same steps in reverse order.
In addition to this Replacement guide, the following
documents are particularly useful when replacing parts.
• Cable schema
• Spare parts overview
• Installation guide(s)
These documents are available at the Cisco web site.
Go to http://www.cisco.com/go/mx-docs and select
Maintain and Operate Guides or Install and Upgrade
Guides.

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
The procedure applies to the single camera version.
The procedure applies to the dual camera version.
The procedure applies to the floor stand option
(both free standing floor stand and floor stand
secured to the wall).
The procedure applies to the wall mount option.
Symbols
This guide covers both the single camera version and
the dual camera version of MX800 Single. For both
camera versions, mounting on a floor stand and wall
mounting are covered.
The following symbols are used throughout the guide
to indicate which camera version(s) and mounting
option(s) a procedure applies to.

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Cisco TelePresence MX800 Single Replacement Guide
Grilles and covers
Replace the speaker grille and lower grille...................7
Replace the side covers...............................................8
Replace the floor stand covers ....................................9

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
Replace the speaker grille and lower grille
Use gloves when handling the textile grilles.
The grilles are fastened with magnets.
Pull out gently to remove a grille.
Spare parts:
• Speaker grille for single camera version: CTS-MX800-SSC-TGR=
• Speaker grille for single camera version: CTS-MX800-SDC-TGR=
• Lower grille for systems mounted on a stand: CTS-MX800-S-LGR=
• Lower grille for wall-mounted systems: CTS-MX800-SWM-LGR=
Re-assembly:
The grilles snap to the magnets when put back in place.

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
Replace the side covers
The side covers are fastened with magnets.
Pull out gently to remove the covers.
Spare part:
• CTS-MX800-MON-SCV=
Re-assembly:
The covers snap to the magnets when put back in place.

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
Replace the floor stand covers
The center floor stand cover is click-fastened.
The left and right floor stand covers are fastened
with magnets.
Pull up the center floor stand cover before you
gently lift off the left and right floor stand covers.
Re-assembly:
First, put the left and right floor stand covers back
in place. Then, mount the center floor stand cover.
Spare part:
• CTS-MX800-S-FSK=

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
Speakers and cameras
Replace a loudspeaker...............................................11
Replace the single camera module ............................13
Replace the dual camera module...............................19

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
(page 1 of 2)Replace a loudspeaker
Step 1: Remove the speaker grille
Use gloves when handling the textile grille.
The speaker grille is fastened with magnets.
Pull out gently and lay it aside.
Spare part:
• CTS-MX700800-SPKR=

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
Replace a loudspeaker (page 2 of 2)
Step 2: Remove loudspeaker
Pull loudspeaker 10-15 cm (4-6 inch) out. Unplug the cable from the connector on
the back of the loudspeaker.
The same procedure applies for
loudspeakers in all positions.
When reconnecting the loudspeakers,
make sure to connect the correct cable.
Re-assembly:
In order to install the new loudspeaker, follow all the steps in reversed order.
Remove screw.
PT4x10, Torx T20
2a 2b 2c

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
(page 1 of 6)Replace the single camera module
Step 1: Remove speaker grille
Use gloves when handling the textile grille.
The speaker grille is fastened with magnets.
Pull out gently and lay aside the speaker grille.
Spare part:
• CTS-MXCAM-S=

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
Replace the single camera module (page 2 of 6)
Step 2: Remove loudspeakers from positions 3, 4 and 5
The illustrations show the loudspeaker in position 3.
Repeat the steps for the loudspeakers in positions 4 and 5.
When reconnecting the loudspeakers, make sure to
connect the correct cable. The cables are marked with the
loudspeaker’s position (see illustration).
Loudspeaker
positions
Pull loudspeaker 10-15 cm (4-6 inch) out. Unplug the cable from the connector
on the back of the loudspeaker.
3
4
5
Remove screw.
PT4x10, Torx T20
2a 2b 2c

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
Replace the single camera module (page 3 of 6)
Step 3: Unplug camera cables
3
DAISY
CHAIN
VISCA

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Cisco TelePresence MX800 Single Replacement Guide
Replace the single camera module (page 4 of 6)
Step 4: Remove camera screws
4 × M4x8 (pan),
Allen key, 2.5 mm

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
Replace the single camera module (page 5 of 6)
Step 5: Remove brackets
Remove brackets.
4 × M4x8 (pan),
Allen key, 2.5 mm
Remove 4 screws.
5a
5b

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
Replace the single camera module (page 6 of 6)
Step 6: Pull out camera module
Gently pull out the camera module.
Do not touch the lens.
Do not apply stress or strain to the
camera module.
Re-assembly:
In order to install the new camera module,
follow all the steps in reversed order.

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
(page 1 of 7)Replace the dual camera module
Step 1: Remove speaker grille
Use gloves when handling the textile grille.
The speaker grille is fastened with magnets.
Pull out gently and lay aside the speaker grille.
Spare part:
• CTS-MXCAM-D=

D15298.01 MX800 Single Replacement Guide, MARCH 2015. www.cisco.com — Copyright © 2015 Cisco Systems, Inc. All rights reserved.
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Cisco TelePresence MX800 Single Replacement Guide
Replace the dual camera module (page 2 of 7)
Step 2: Remove loudspeakers from positions 2, 3, 5 and 6
The illustrations below show the loudspeaker in position 3
for the single camera version. Perform these steps for the
loudspeakers in positions 2, 3, 5 and 6 for the dual camera
version.
When reconnecting the loudspeakers, make sure to
connect the correct cable. The cables are marked with the
loudspeaker’s position (see illustration). Note that position 4
is not in use.
Loudspeaker
positions
Pull loudspeaker 10-15 cm (4-6 inch) out. Unplug the cable from the connector
on the back of the loudspeaker.
Remove screw.
PT4x10, Torx T20
3
6
5
2
2a 2b 2c