Cisco 6901 Standard User manual

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Cisco Unified IP Phone 6901 and
6911 User Guide for Cisco Unified
Communications Manager 8.6 (SCCP
and SIP)

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) iii
Contents
Your Phone 1
Cisco Unified IP Phone 6901 1
Phone Connections 1
Buttons and Hardware 3
Hookswitch 4
Cisco Unified IP Phone 6911 5
Phone Connections 5
Buttons and Hardware 7
Paper Label 9
General Phone Information 9
Footstand 9
Phone Display Viewing Angle 10
Handset Rest 12
Power-Saving Mode 13
Messages 15
Voice Messages 15
Personalize Your Voicemail 15
Check for Voice Messages 15
Listen to Voice Messages 16
Calling Features 17
Agent Greeting 17
Auto Answer 17
Auto Answer with Your Speakerphone 17
Auto Barge 17
Call Forward All 17
Forward Calls on Your Phone 18
Call Pickup 19

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Answer a Call Using Pickup 19
Answer a Call Using Group Pickup and a Group Pickup Number 19
Call Waiting 20
Respond to a Call Waiting Notification 20
Codes 20
Place a Call Using a Client Matter Code 20
Place a Call Using a Forced Authorization Code 20
Conference 21
Set up a Conference Using Hookflash 21
Drop a Party from a Conference Using Hookflash 21
Set Up a Conference 22
Hookflash 22
Use Hookflash to Activate Features 22
Hold 22
Hold and Resume a Call 22
Meet Me 23
Host a Meet Me Conference 23
Join a Meet Me Conference 23
Monitoring and Recording 23
Multilevel Precedence and Preemption 23
Mute 24
Mute Your Phone 24
Plus Dialing 24
Dialing an International Number 25
Redial 25
Redial a Number 25
Shared Lines 25
Speed Dial 26
Place a Call with a Speed Dial Button 26
Transfer 26
Transfer a Call to Another Number Using the Hookflash 27
Transfer a Call to Another Number Using the Transfer Button 27
Swap Between Calls Before Completing a Transfer 27
Web Dialer 27

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) v
Use Web Dialer with Cisco Directory 27
Set Up, View, or Change Web Dialer Preferences 28
Sign Out of Web Dialer 28
User Options 29
User Options Web Pages 29
Sign In and Out of User Options Web Pages 29
Device 30
Select a Device From the User Options Web Pages 30
Line Settings 30
Speed Dial on the Web 31
User Settings 32
Change Your Browser Password 32
Change Your PIN 32
Change the Language for Your User Options Web Pages 33
Plugins 33
Access Plugins 33
FAQs and Troubleshooting 35
Frequently Asked Questions 35
Troubleshooting Tips 35
Conference 36
User Options 36
Product Safety, Security, Accessibility, and Additional Information 37
Safety and Performance Information 37
Power Outage 37
Cisco Product Security 37
Accessibility Features 37
Cisco One-Year Warranty 39
Cisco One-Year Limited Hardware Warranty Terms 39
Index 41

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Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
Your Phone
This chapter describes the features of the Cisco Unified IP Phones 6901 and 6911.
Cisco Unified IP Phone 6901
The Cisco Unified IP Phone 6901 provides these features:
•Phone connections
•Buttons and hardware
Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network. Your system
administrator can help you connect your phone.

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1Slot for Ethernet cable. 4Network port (10/100 SW) connection. IEEE
802.3af power enabled.
2Handset connection. 5DC adaptor port (DC48V).
3Slot for handset cable. 6Slot for DC adaptor cable.
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Your Phone
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
Buttons and Hardware
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Hookswitch
The hookswitch button is located on the cradle rest of your phone. You can press and quickly release
the hookswitch button to activate features (hookflash) on your phone. Your administrator can set up
the hookswitch timer.
1Hookswitch Activates the features (hookflash) on your phone.
2Hold button Places a connected call on hold.
3Redial button Dials the last dialed number.
4Line button Allows you to pick up a second incoming call. The Line button LED indicates
the call status.
Allows you to answer a ringing call and swap between two calls on the same
line. Also, you can use the line button to create a new call when the phone is
idle. The LED associated with the line button lights up to reflect the line status.
Color LEDs indicate the line state:
•Green, steady—Active call
•Green, flashing—Held call
•Amber, Flashing—Incoming call
•Amber, steady—Call forward all activated
•Red, steady—Remote line in use (shared line)
•Red, flashing—Remote line on hold
5Volume button Controls the handset and the ringer volume (on hook).
6Keypad Allows you to dial phone numbers.
7Handset with
light strip
Lights up to indicate a ringing call (flashing red) or a new voice message
(steady red).