Cisco 6901 Standard User manual

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Cisco Unified IP Phone 6901 and
6911 User Guide for Cisco Unified
Communications Manager 8.6 (SCCP
and SIP)

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) iii
Contents
Your Phone 1
Cisco Unified IP Phone 6901 1
Phone Connections 1
Buttons and Hardware 3
Hookswitch 4
Cisco Unified IP Phone 6911 5
Phone Connections 5
Buttons and Hardware 7
Paper Label 9
General Phone Information 9
Footstand 9
Phone Display Viewing Angle 10
Handset Rest 12
Power-Saving Mode 13
Messages 15
Voice Messages 15
Personalize Your Voicemail 15
Check for Voice Messages 15
Listen to Voice Messages 16
Calling Features 17
Agent Greeting 17
Auto Answer 17
Auto Answer with Your Speakerphone 17
Auto Barge 17
Call Forward All 17
Forward Calls on Your Phone 18
Call Pickup 19

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Answer a Call Using Pickup 19
Answer a Call Using Group Pickup and a Group Pickup Number 19
Call Waiting 20
Respond to a Call Waiting Notification 20
Codes 20
Place a Call Using a Client Matter Code 20
Place a Call Using a Forced Authorization Code 20
Conference 21
Set up a Conference Using Hookflash 21
Drop a Party from a Conference Using Hookflash 21
Set Up a Conference 22
Hookflash 22
Use Hookflash to Activate Features 22
Hold 22
Hold and Resume a Call 22
Meet Me 23
Host a Meet Me Conference 23
Join a Meet Me Conference 23
Monitoring and Recording 23
Multilevel Precedence and Preemption 23
Mute 24
Mute Your Phone 24
Plus Dialing 24
Dialing an International Number 25
Redial 25
Redial a Number 25
Shared Lines 25
Speed Dial 26
Place a Call with a Speed Dial Button 26
Transfer 26
Transfer a Call to Another Number Using the Hookflash 27
Transfer a Call to Another Number Using the Transfer Button 27
Swap Between Calls Before Completing a Transfer 27
Web Dialer 27

Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) v
Use Web Dialer with Cisco Directory 27
Set Up, View, or Change Web Dialer Preferences 28
Sign Out of Web Dialer 28
User Options 29
User Options Web Pages 29
Sign In and Out of User Options Web Pages 29
Device 30
Select a Device From the User Options Web Pages 30
Line Settings 30
Speed Dial on the Web 31
User Settings 32
Change Your Browser Password 32
Change Your PIN 32
Change the Language for Your User Options Web Pages 33
Plugins 33
Access Plugins 33
FAQs and Troubleshooting 35
Frequently Asked Questions 35
Troubleshooting Tips 35
Conference 36
User Options 36
Product Safety, Security, Accessibility, and Additional Information 37
Safety and Performance Information 37
Power Outage 37
Cisco Product Security 37
Accessibility Features 37
Cisco One-Year Warranty 39
Cisco One-Year Limited Hardware Warranty Terms 39
Index 41

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Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
Your Phone
This chapter describes the features of the Cisco Unified IP Phones 6901 and 6911.
Cisco Unified IP Phone 6901
The Cisco Unified IP Phone 6901 provides these features:
•Phone connections
•Buttons and hardware
Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network. Your system
administrator can help you connect your phone.

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1Slot for Ethernet cable. 4Network port (10/100 SW) connection. IEEE
802.3af power enabled.
2Handset connection. 5DC adaptor port (DC48V).
3Slot for handset cable. 6Slot for DC adaptor cable.
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Buttons and Hardware
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Hookswitch
The hookswitch button is located on the cradle rest of your phone. You can press and quickly release
the hookswitch button to activate features (hookflash) on your phone. Your administrator can set up
the hookswitch timer.
1Hookswitch Activates the features (hookflash) on your phone.
2Hold button Places a connected call on hold.
3Redial button Dials the last dialed number.
4Line button Allows you to pick up a second incoming call. The Line button LED indicates
the call status.
Allows you to answer a ringing call and swap between two calls on the same
line. Also, you can use the line button to create a new call when the phone is
idle. The LED associated with the line button lights up to reflect the line status.
Color LEDs indicate the line state:
•Green, steady—Active call
•Green, flashing—Held call
•Amber, Flashing—Incoming call
•Amber, steady—Call forward all activated
•Red, steady—Remote line in use (shared line)
•Red, flashing—Remote line on hold
5Volume button Controls the handset and the ringer volume (on hook).
6Keypad Allows you to dial phone numbers.
7Handset with
light strip
Lights up to indicate a ringing call (flashing red) or a new voice message
(steady red).

Your Phone
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5
Cisco Unified IP Phone 6911
The Cisco Unified IP Phone 6911 provides these features:
•Phone connections
•Buttons and hardware
•Phone template
Phone Connections
For your phone to work, it must be connected to the corporate IP telephony network. Your system
administrator can help you connect your phone.

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1DC adaptor port (DC48V). 4Network port (10/100 SW) connection. IEEE
802.3af power enabled.
2AC-to-DC power supply (optional). 5Access port (10/100 PC) connection.
3AC power wall plug (optional). 6Handset connection.
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Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7
Buttons and Hardware
1Handset with light strip Lights up to indicate a ringing call (flashing red) or a new voice
message (steady red).
2Paper label A paper strip used to enter name and contact numbers.
3Transfer button Transfers a call.
4Conference button Creates a conference call.
5Hold button Places an active call on hold.
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6Line button Allows users to pick up a second incoming call and to resume a held
call. The LED shows call status.
7Speakerphone button Selects the speakerphone as the default audio path and initiates a new
call, picks up an incoming call, or ends a call. During a call, the
button is lit green. The speakerphone audio path does not change
until a new default audio path is selected (for example, by picking up
the handset).
8Keypad Allows you to dial phone numbers.
9Mute button Toggles the microphone on or off. When the microphone is muted,
the button is lit red.
10 Volume button Controls the handset and speakerphone volume (off hook) and the
ringer volume (on hook).
11 Messages button Auto-dials your voice messaging system (varies by system).
12 Redial button Dials the last dialed number.
13 Feature button Depending on how your system administrator sets up the phone, the
feature button provides you access to Speed dialing, Call Forward
All, Pickup, Group Pickup and Meet Me features. Users can configure
up to nine items on the feature button. To access these features, press
the feature button followed by the number associated with the
feature. You must press the feature button and the number within five
seconds of each other. The number can only be a single digit number
from 1–9.
You can access these features either off hook or on hook:
•Call Forward All—Allows you to forward a call.
•Pickup—Allows you to pickup a call on the third party phone.
•Group Pickup—Allows you pick up a call within a group.
•Meet Me—Allows you setup a conference.
14 Handset Phone handset.

Your Phone
Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9
Paper Label
Cisco Unified IP Phone 6911 does not include an LCD display. A paper strip is provided and can be
used to enter name and contact numbers.
General Phone Information
This section contains the following information, which is common to all the IP Phone models in this
guide:
•Footstand
•Phone display viewing angle
•Handset rest
•Power saving mode
Footstand
If the phone is placed on a table or desk, the footstand can be connected to the back of your phone for
a higher or lower viewing angle, depending on your preference.

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Phone Display Viewing Angle
Higher Viewing Angle
Connect the footstand to the lower slots for a higher viewing angle.
1Insert the connectors into the lower slots. 2Lift the footstand until the connectors snap
into the upper slots.
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Lower Viewing Angle
Connect the footstand to the upper slots for a lower viewing angle.
Handset Rest
Your system administrator may have mounted your phone on a wall. With a wall-mounted phone, you
might need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.
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Cisco Unified IP Phone 6901 and 6911 User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 13
Power-Saving Mode
Your phone supports the Cisco EnergyWise (EW) program. Your system administrator sets up sleep
(power down) and wake (power up) times for your phone to save energy.
If the power saving mode is enabled by your system administrator, you hear your ringtone play. The
ringtone plays according to the following schedule:
•At 10 minutes before power down, the ringtone plays four times
•At 7 minutes before power down, the ringtone plays four times
1Remove the handset from the cradle and pull the plastic tab from the handset rest.
2Rotate the tab 180 degrees.
3Hold the tab between two fingers, with the corner notches facing you. Make sure the tab lines
up evenly with the slot in the handset cradle.
4Press the tab evenly into the slot. An extension protrudes from the top of the rotated tab. Return
the handset to the handset rest.
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•At 4 minutes before power down, the ringtone plays four times
•At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down
If your phone is inactive (idle) at the sleep time, your phone powers down. If your phone is active (for
example, on a call), your phone waits until it has been inactive for a period of time before it powers
down.
After the phone goes to sleep, you cannot wake up the phone. At the set wake time, your phone powers
up.
Wake and sleep times are also linked to the configured days that you normally work. If your
requirements change (for example, your work hours or work days change), see your system
administrator to have your phone reconfigured.
For more information about EnergyWise and your phone, see your system administrator.