Cisco WIP310 - iPhone Wireless VoIP Phone User manual

Cisco Small Business Pro
Cisco Unified Communications Manager Express for IP
Phone Models SPA50X (SPCP)
USER GUIDE

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Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 1
Contents
Chapter 1: Getting Started 4
About This Document 4
Overview of the Cisco Small Business Pro IP Phones 6
Caring for Your Phone 7
Understanding Your Phone’s Lines and Buttons 7
Phone Components 7
Softkey Buttons 10
Using Keypad Shortcuts 11
Chapter 2: Installing Your Phone 12
Before You Begin 12
Phone Connections 13
Connecting the Handset 14
Installing the Stand (Optional) 14
Mounting the Phone to the Wall (Optional) 15
Reverse the Handset Retention Tab 20
Connecting the Power 20
Connecting Your Phone to the Network 21
Connecting the Phone to the Wireless Network 21
Connecting a PC to Your Phone (Optional) 22
Connecting Wired and Wireless Headsets (Optional) 22
Verifying Phone Startup 23
Upgrading Your Phone’s Firmware 24
Chapter 3: Using Basic Phone Functions 25
Using Phone Hardware and Accessories 26
Using the Speakerphone 26
Using the Headset with Your IP Phone 26
Switching Between the Handset/Headset/Speakerphone During a Call 26
Adjusting Call Volume and Muting 27
Adjusting Call Volume 27

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 2
Contents
Adjusting the Ringer Volume 27
Using Mute 27
Placing or Answering a Call 27
Using Hold and Resume 28
Using Mute 28
Ending a Call 29
Transferring Calls 29
Performing an Attended Transfer 29
Redialing a Number 30
Viewing and Returning Missed Calls 31
Forwarding All Calls to Another Number 32
Forwarding All Calls 32
Setting Do Not Disturb 32
Picking Up a Call from Another Extension 33
Placing a Three-Way Conference Call 34
Using the Local Directory 34
Using the Call History Lists 35
Using the Call History Lists 35
Deleting All Numbers from the Placed Calls List 36
Accessing Voicemail 36
Chapter 4: Using Advanced Phone Features 37
Creating Speed Dials 37
Adding and Using Speed Dials 38
Monitoring/Accessing Another Phone from Your Phone 40
Customizing Your LCD Screen 40
Changing the LCD Screen Contrast 40
Setting the Back Light Timer 41
Configuring the Phone Screen Saver 41
Turning on the Screen Saver Immediately 42

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 3
Contents
Updating Your Ring Tone 42
Using the Interactive Voice Response Menu on the SPA501G 43
Advanced Procedures for Technical Support Personnel 44
Status Information and Statistics 44
Rebooting, Restarting, and Resetting a Phone 44
Chapter 5: Using the Web Interface 46
Logging In to the Web Interface 46
Configuring Speed Dials and Fast Dials 47
Changing Your Password and PIN 49
Setting Up Voice Mail Notifications 49
Appendix A: Where to Go From Here 51
Related Documentation 52

1
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 4
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business Pro IP phone.
•About This Document, page 4
•Overview of the Cisco Small Business Pro IP Phones, page 6
•Understanding Your Phone’s Lines and Buttons, page 7
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business Pro IP Phone.
NOTE The Cisco Small Business Pro IP Phone features vary, depending on the type of call
control system that you are using. This document describes using the Cisco Small
Business Pro IP Phones with a SPCP phone system, such as the Cisco Unified
Communications 500 Series. If you are using your Cisco Small Business Pro IP
Phone with a Cisco SPA9000 Voice System or a Broadsoft or Asterisk system, see
the Cisco Small Business Pro IP Phone SPA50X (SIP) User Guide .

Getting Started
About This Document
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 5
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started This chapter provides an
overview of this document
and basic information about
your Cisco Small Business
Pro IP phone.
Chapter 2 Installing Your Phone This chapter provides an
overview of this document
and basic information about
your Cisco Small Business
Pro IP phone.
Chapter 3 Using Basic Phone
Functions
This chapter provides
instructions on using your
phone’s basic functions. It
includes the following
sections:
Chapter 4 Using Advanced Phone
Features
This chapter describes how
to configure advanced
features on your IP Phone.
Chapter 5 Using the Web Interface This chapter explains how to
use Cisco Unified
Communications Manager
Express (Cisco Unified CME)
to configure features for your
phone.
Chapter 6 Using the SPA500S
Attendant Console
This chapter describes how
to install and use the
SPA500S Attendant Console
with your IP Phone.

Getting Started
Overview of the Cisco Small Business Pro IP Phones
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 6
1
Overview of the Cisco Small Business Pro IP Phones
The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling and accessing voice mail. Calls can
be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco
Small Business Pro IP phones contain Ethernet ports, or ports that allow them to
be linked to the computer network. They also have additional Ethernet ports that
allow a computer to be connected to the network through the IP phone.
Unlike traditional phones, Cisco Small Business Pro IP phones require a separate
power source. You can power the phones by connecting them to a switch that
provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.
The following table shows the Cisco Small Business Pro IP Phones covered in this
document and their respective features:
Appendix A Where to Go From Here Cisco provides a wide range
of resources to help you
obtain the full benefits of the
SPA50X phones. This
appendix provides link to
many of these resources.
Title Description
SPA501G SPA502G SPA504G SPA508G SPA509G
Screen Paper
Labels
128 X 64 monochrome LCD with backlight
Lines 8 14812
Softkeys 4 fixed
(redial,
cancel,
transfer, and
conference)
4 dynamic

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 7
1
Caring for Your Phone
The Cisco Small Business Pro IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.
Understanding Your Phone’s Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Navigation
Button
None Four-way navigation key
SPA501G SPA502G SPA504G SPA508G SPA509G

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 8
1
Figure 1 Phone Components
The photo above shows the SPA509G to illustrate the Cisco Small Business Pro IP
Phone features. Other models differ. See the “Overview of the Cisco Small
Business Pro IP Phones” section on page 6.
Numbered objects in the photo are explained in the following table.
#PhoneFeature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
Indicator
Displays solid red when you have a new voice mail
message. Flashes red during an incoming call.
3 LCD Screen Displays date and time, phone station name, line
extensions, and softkey options. (Not available on the
SPA501G.)
4 Line keys Indicates phone line status. (Not available on the
SPA502G.)
When lit:
Off: Line is idle.
Green: Line is active or in use.
Green (flashing): There is an inbound call.
Red (flashing): Line is on hold.
These keys can also be programmed by your phone
system administrator to perform functions such as
speed dial, call pickup, or monitoring an extension.