Cisco WIP310 - iPhone Wireless VoIP Phone User manual

Cisco Small Business Pro
Cisco Unified Communications Manager Express for IP
Phone Models SPA50X (SPCP)
USER GUIDE

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Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 1
Contents
Chapter 1: Getting Started 4
About This Document 4
Overview of the Cisco Small Business Pro IP Phones 6
Caring for Your Phone 7
Understanding Your Phone’s Lines and Buttons 7
Phone Components 7
Softkey Buttons 10
Using Keypad Shortcuts 11
Chapter 2: Installing Your Phone 12
Before You Begin 12
Phone Connections 13
Connecting the Handset 14
Installing the Stand (Optional) 14
Mounting the Phone to the Wall (Optional) 15
Reverse the Handset Retention Tab 20
Connecting the Power 20
Connecting Your Phone to the Network 21
Connecting the Phone to the Wireless Network 21
Connecting a PC to Your Phone (Optional) 22
Connecting Wired and Wireless Headsets (Optional) 22
Verifying Phone Startup 23
Upgrading Your Phone’s Firmware 24
Chapter 3: Using Basic Phone Functions 25
Using Phone Hardware and Accessories 26
Using the Speakerphone 26
Using the Headset with Your IP Phone 26
Switching Between the Handset/Headset/Speakerphone During a Call 26
Adjusting Call Volume and Muting 27
Adjusting Call Volume 27

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 2
Contents
Adjusting the Ringer Volume 27
Using Mute 27
Placing or Answering a Call 27
Using Hold and Resume 28
Using Mute 28
Ending a Call 29
Transferring Calls 29
Performing an Attended Transfer 29
Redialing a Number 30
Viewing and Returning Missed Calls 31
Forwarding All Calls to Another Number 32
Forwarding All Calls 32
Setting Do Not Disturb 32
Picking Up a Call from Another Extension 33
Placing a Three-Way Conference Call 34
Using the Local Directory 34
Using the Call History Lists 35
Using the Call History Lists 35
Deleting All Numbers from the Placed Calls List 36
Accessing Voicemail 36
Chapter 4: Using Advanced Phone Features 37
Creating Speed Dials 37
Adding and Using Speed Dials 38
Monitoring/Accessing Another Phone from Your Phone 40
Customizing Your LCD Screen 40
Changing the LCD Screen Contrast 40
Setting the Back Light Timer 41
Configuring the Phone Screen Saver 41
Turning on the Screen Saver Immediately 42

Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 3
Contents
Updating Your Ring Tone 42
Using the Interactive Voice Response Menu on the SPA501G 43
Advanced Procedures for Technical Support Personnel 44
Status Information and Statistics 44
Rebooting, Restarting, and Resetting a Phone 44
Chapter 5: Using the Web Interface 46
Logging In to the Web Interface 46
Configuring Speed Dials and Fast Dials 47
Changing Your Password and PIN 49
Setting Up Voice Mail Notifications 49
Appendix A: Where to Go From Here 51
Related Documentation 52

1
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 4
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business Pro IP phone.
•About This Document, page 4
•Overview of the Cisco Small Business Pro IP Phones, page 6
•Understanding Your Phone’s Lines and Buttons, page 7
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business Pro IP Phone.
NOTE The Cisco Small Business Pro IP Phone features vary, depending on the type of call
control system that you are using. This document describes using the Cisco Small
Business Pro IP Phones with a SPCP phone system, such as the Cisco Unified
Communications 500 Series. If you are using your Cisco Small Business Pro IP
Phone with a Cisco SPA9000 Voice System or a Broadsoft or Asterisk system, see
the Cisco Small Business Pro IP Phone SPA50X (SIP) User Guide .

Getting Started
About This Document
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 5
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started This chapter provides an
overview of this document
and basic information about
your Cisco Small Business
Pro IP phone.
Chapter 2 Installing Your Phone This chapter provides an
overview of this document
and basic information about
your Cisco Small Business
Pro IP phone.
Chapter 3 Using Basic Phone
Functions
This chapter provides
instructions on using your
phone’s basic functions. It
includes the following
sections:
Chapter 4 Using Advanced Phone
Features
This chapter describes how
to configure advanced
features on your IP Phone.
Chapter 5 Using the Web Interface This chapter explains how to
use Cisco Unified
Communications Manager
Express (Cisco Unified CME)
to configure features for your
phone.
Chapter 6 Using the SPA500S
Attendant Console
This chapter describes how
to install and use the
SPA500S Attendant Console
with your IP Phone.

Getting Started
Overview of the Cisco Small Business Pro IP Phones
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 6
1
Overview of the Cisco Small Business Pro IP Phones
The Cisco Small Business Pro IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling and accessing voice mail. Calls can
be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco
Small Business Pro IP phones contain Ethernet ports, or ports that allow them to
be linked to the computer network. They also have additional Ethernet ports that
allow a computer to be connected to the network through the IP phone.
Unlike traditional phones, Cisco Small Business Pro IP phones require a separate
power source. You can power the phones by connecting them to a switch that
provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.
The following table shows the Cisco Small Business Pro IP Phones covered in this
document and their respective features:
Appendix A Where to Go From Here Cisco provides a wide range
of resources to help you
obtain the full benefits of the
SPA50X phones. This
appendix provides link to
many of these resources.
Title Description
SPA501G SPA502G SPA504G SPA508G SPA509G
Screen Paper
Labels
128 X 64 monochrome LCD with backlight
Lines 8 14812
Softkeys 4 fixed
(redial,
cancel,
transfer, and
conference)
4 dynamic

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 7
1
Caring for Your Phone
The Cisco Small Business Pro IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.
Understanding Your Phone’s Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Navigation
Button
None Four-way navigation key
SPA501G SPA502G SPA504G SPA508G SPA509G

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 8
1
Figure 1 Phone Components
The photo above shows the SPA509G to illustrate the Cisco Small Business Pro IP
Phone features. Other models differ. See the “Overview of the Cisco Small
Business Pro IP Phones” section on page 6.
Numbered objects in the photo are explained in the following table.
#PhoneFeature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
Indicator
Displays solid red when you have a new voice mail
message. Flashes red during an incoming call.
3 LCD Screen Displays date and time, phone station name, line
extensions, and softkey options. (Not available on the
SPA501G.)
4 Line keys Indicates phone line status. (Not available on the
SPA502G.)
When lit:
Off: Line is idle.
Green: Line is active or in use.
Green (flashing): There is an inbound call.
Red (flashing): Line is on hold.
These keys can also be programmed by your phone
system administrator to perform functions such as
speed dial, call pickup, or monitoring an extension.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 9
1
5 Softkey buttons Press a softkey button to perform the action shown on
the label on the LCD screen above.
Note: The SPA501G has the following four buttons:
Redial—Dials the last number called.
Cancel—Cancels an action (such as a transfer).
Conference—While on a call, press to start a
conference call and dial another number. After
the second party answers, press Conference
again to create the conference.
Transfer—Transfers a call. See the “Transferring
Calls” section on page 29.
6 Additional line keys Indicates phone line status. (SPA509G only)
7 Navigation button Ability to scroll left, right, up, or down with the four-way
navigation button. (Not available on the SPA501G.)
8 Messages button Press to access voice mail (must be set up by your
phone system administrator).
9 Hold button Press to place a call on hold.
10 Setup button Press to access a menu to configure features and
preferences (such as your directory and speed dials),
access your call history, and set up functions (such as
call forwarding).
For the SPA501G, accesses the Interactive Voice
Response menu, which allows you to perform tasks like
getting the IP address of the phone. See the User Guide
documents on Cisco.com for more information. (See the
list of links at the end of this document.)
11 Mute button Press to mute or unmute the phone. When phone is
muted, the button glows red. A flashing mute button
indicates the network connection cannot be found.
12 Volume button Press +to increase the volume and -to lower the volume
of the handset, headset, speaker (when the handset is
off the phone, or ringer volume (when the handset is on
the phone).
#PhoneFeature Description

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 10
1
Softkey Buttons
The softkey buttons on your phone display may vary depending on your phone
model and the phone system setup. (Softkey buttons are not available on the
SPA501G.) Press the right arrow on the navigation button to view additional
softkey buttons. Below is a partial listing of softkey buttons that may be available
on your phone.
NOTE The available buttons may vary, depending on your system configuration.
13 Headset button Push to turn the headset on or off. When the headset is
on, the button glows green.
14 Speaker button Push to turn the speaker on or off. When the speaker is
on, the button glows green.
15 Keypad Use to dial phone numbers, enter letters, and choose
menu items.
#PhoneFeature Description
Button Function
<< or >> Move left or right through an entry without deleting characters.
CFwdAll Forwards all calls coming to your phone to a specified number.
Confrn Initiates a conference call.
Conflx Conferences active lines on the phone together.
Delchr Deletes the last number or letter.
Delete Deletes an entire item (for example, a number from the Call History list).
Dial Dials a number.
DnD Do Not Disturb; prevents incoming calls from ringing your phone.
Edit Opens an item so that you can edit numbers or letters, or enable or
disable a feature.

Getting Started
Understanding Your Phone’s Lines and Buttons
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 11
1
Using Keypad Shortcuts
When using the phone menus, you can use the keypad to enter the number shown
next to the menu or sub-menu item on the LCD screen. (Not applicable to the
SPA501G.)
For example, on the SPA590G, to change your ring settings, press 3 for Settings
and then press 2 for Ring Type.
NOTE Menus and options vary depending on phone model.
GPickUp Allows you to answer a call ringing on an extension by discovering the
number of the ringing extension.
PickUp Allows you to answer a call ringing on another extension by entering the
extension number.
Redial Displays a list of recently dialed numbers.
Resume Resumes a call that is on hold.
OK Saves your changes or confirms an action in response to a prompt on
the screen.
Select Selects the highlighted item on the LCD screen.
Trnsfer Performs a call transfer.
Y/N Enters a submenu and when pressed, toggles between Ye s or No to
enable or disable an option.
Button Function

2
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 12
Installing Your Phone
This chapter describes how to install your Cisco Small Business Pro IP Phone and
connect it to your network. It contains the following sections:
•Before You Begin, page 12
•Phone Connections, page 13
•Connecting the Handset, page 14
•Installing the Stand (Optional), page 14
•Mounting the Phone to the Wall (Optional), page 15
•Connecting the Power, page 20
•Connecting Your Phone to the Network, page 21
•Connecting a PC to Your Phone (Optional), page 22
•Connecting Wired and Wireless Headsets (Optional), page 22
•Verifying Phone Startup, page 23
•Upgrading Your Phone’s Firmware, page 24
Before You Begin
Before you install and connect your phone, verify with your System Administrator
(if applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.
Before you install and connect your phone, verify with your System Administrator
(if applicable) that the network is ready for the phone, read the safety notices, and
make sure you have all the phone parts and documentation available.

Installing Your Phone
Phone Connections
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 13
2
NOTE Do not use the RJ-11 port marked “AUX.” It is reserved for connection with auxiliary
devices that are not supported with the SPCP version of the telephone firmware.
This port is not for use as a telephone line port.
!
CAUTION CAUTION: Do not plug a telephone line cord into the port marked “AUX.”
Phone Connections
The following photo shows where you need to connect parts of the phone.
Figure 1 Phone Connections

Installing Your Phone
Connecting the Handset
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 14
2
Connecting the Handset
STEP 1 Turn the phone body over to expose the ports on the back of the unit.
!
CAUTION Do not insert a telephone line cord into the AUX (auxiliary) port.
STEP 2 Insert the long end of the phone cord into the handset port on the phone body that
is marked with a phone symbol.
STEP 3 (Optional) Route the phone cord through the cable slot.
STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset
(not shown).
Installing the Stand (Optional)
NOTE Do not attach the desk stand if you want to mount the phone to the wall. If you are
attaching a SPA500S attendant console, attach the console before attaching the
desk stand.
STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the
phone body.
STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press
down on the stand. It should easily slide into the upper stand slots. Do not force.

Installing Your Phone
Mounting the Phone to the Wall (Optional)
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 15
2
Mounting the Phone to the Wall (Optional)
To mount the phone to the wall, you must purchase the MB100 wall mount bracket
kit.
Figure 2 MB100 Wall Mount Kit

Installing Your Phone
Mounting the Phone to the Wall (Optional)
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 16
2
STEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes
in the phone’s base.
STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible
after installation.
STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.

Installing Your Phone
Mounting the Phone to the Wall (Optional)
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 17
2
STEP 4 (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray.

Installing Your Phone
Mounting the Phone to the Wall (Optional)
Cisco Small Business Pro IP Phone SPA50X User Guide (SPCP) 18
2
Plug in the Ethernet and power cables.