Cisco 7921G - Unified Wireless IP Phone VoIP User manual

Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: [phone]
800 553-NETS (6387)
Fax: [phone]
Cisco Unified Wireless IP Phone
7921G Phone Guide for Cisco Unified
Communications Manager 7.0

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are
registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates
in the United States and certain other countries. All other trademarks
mentioned in this document or Website are the property of their respective
owners. The use of the word partner does not imply a partnership relationship
between Cisco and any other company. (0705R)
© 2008 Cisco Systems, Inc. All rights reserved.
OL-16131-01
QUICK REFERENCE
Cisco Unified Wireless
IP Phone 7921G for
Cisco Unified
Communications
Manager 7.0
Using the Phone
Shortcut Keys and Buttons
Softkey Definitions
Entering Text
Phone Screen Icons
Common Phone Tasks
Using the Phone
Shortcut Keys and Buttons
Power on/off
the phone
Press and hold until phone
powers on or off.
Access phone
features
Press Options for feature list:
• Press number key for feature or
• Scroll to feature and press .
Access Main
menu options
Press a navigation arrow for:
• Directory menu (Book)
• Line view (Phone)
• Settings menu (Tools )
• Services menu (World)
Press number key for menu option.
Access your
Phone Book
Press Ph Book or Directory >
Phone Book.
Adjust
display
brightness
Choose Settings > Phone Settings >
Display Settings, and select
Display Brightness. Press or
, then press Save.
Toggle ringer to
vibrate or ring
Press and hold .
Access voice
messages
Press and hold .
Adjust ringer,
handset, or speaker
volume
Press up or down.
Mute/unmute your
phone
Press .
Switch between
speaker and handset
Press and hold .
Lock the keypad Press and hold .
Unlock the keypad Press Unlock, then OK.
*
1
@
#
Common Phone Tasks
Hold/resume a call Press Hold or Resume.
Transfer a call to a
new number
Choose Options >Trnsfer,
enter a target number, then
press Options >Trnsfer
again.
Redial a number Press twice or
Options > Redial.
Start a standard
conference call
Choose Options > Confrn.
Dial a number, then choose
Options > Confrn again.
Repeat for each party.
Forward your
extension
Choose Options > CFwdAll.
Enter the number to which
you want to forward all
calls. To cancel, choose
Options > CFwdAll.
Use your call logs Choose Directory (Book) >
Missed Calls, Received
Calls, or Placed Calls.
To dial, scroll to a listing
and press Dial or .
Move a shared line
call between desk
phone and wireless
phone
From the phone with the
active call, press Hold.From
the other phone, select the
shared-line call and press
Resume to retrieve the call.

Softkey Definitions
AbbrDial Dial using a speed dial index
number
Barge Add yourself to a call on a shared
line
CallBack Receive notification when a busy
extension becomes available
CFwdAll Set up/cancel call forwarding
ConfList View conference participants
Confrn Create a conference call
DirTrfr Transfer two calls to each other
DND Turn on/off Do Not Disturb
(DND)
EditDial Edit a number in a call log
GPickUp Answer a call that is ringing in
another group or on another line
HLog Log in or out of your hunt group
iDivert Send a call to your voice messaging
system
Join Join several calls already on a
single line to create a conference
MCID Report suspicious calls
MeetMe Host a Meet-Me conference call
Message Access your voicemail
Park Store a call using Call Park
Ph Book Open your Phone Book
PickUp Answer a call in your group
QRT Submit call problems to the system
administrator
Remove Remove a conference participant
RmLstC Drop the last party added to a
conference call
Trnsfer Transfer a call
Entering Text
Phone Screen Icons
Character—Press key one or more times.
Space—Press .
Number—Press the number key.
Symbol—Press these keys:
to enter * + - / = \ : ;
to enter space , . ‘ “ | _ ~ ’
to enter # ? ( ) [ ] { }
to enter ! @ < > $ % ^ &
Line and Call States
Off hook
Connected call
Call on hold
Call Forwarding enabled
Shared line in use
Incoming call, or BLF-monitored
line is ringing (BLF Pickup)
BLF-monitored line is in-use
BLF-monitored line is idle
BLF-monitored line is in Do Not
Disturb state
Speed-dial, call log, or directory
listing (BLF status unknown)
Intercom line in idle state
0
*
0
#
1
@
Intercom line in one-way audio
Intercom line in two-way audio
Line Features
Phone line
Service URL
Voice message
Other Features
Mute on
Headset active
Speaker mode active
Ringer off (silent mode)
Ring and vibrate on
Vibrate only on
Application active
Radio signal status
No radio signal
Battery charge status
Docked in desktop charger
Docked in desktop charger with
ringer off (silent mode)
Keypad locked
Business number for a contact
Home number for a contact
Mobile number for a contact
Other number for a contact

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 v
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Safety and Performance Information 2
Cisco Product Security Overview 6
Accessibility Features 6
Connecting Your Phone 7
Installing or Removing the Phone Battery 7
Charging the Phone Battery 8
Using the AC Power Supply to Charge the Battery 9
Using the USB Cable and USB Port on the PC to Charge the Battery 11
Powering On the Phone 12
Setting Username and Passwords 13
Entering and Editing Text 13
Accessories for the Cisco Unified Wireless IP Phone 7921G 14
Headset Information 14
Securing the Phone with a Lock Set and Cable Lock 16
An Overview of Your Phone 18
Understanding Buttons and Hardware 19
Understanding Phone Screen Features 22
Understanding the Home Screen Display 24
Understanding Feature Buttons and Menus 25
Accessing the Help System on Your Phone 26
Using Phone Buttons 27
Understanding Lines vs. Calls 27
Understanding Line and Call Icons 28

vi OL-16131-01
Understanding Out-of-Range Alerts 29
Understanding Feature Availability 30
Cleaning the Phone 30
Basic Call Handling 31
Placing a Call—Basic Options 31
Placing a Call—Additional Options 33
Answering a Call 35
Ending a Call 36
Using Hold and Resume 36
Using Mute 38
Switching Between Multiple Calls 38
Transferring Calls 38
Forwarding Calls to Another Number 40
Using Do Not Disturb 41
Making Conference Calls 42
Using Conference Features 42
Using Conference 43
Using Join 43
Using cBarge 45
Using Meet-Me 45
Viewing or Removing Conference Participants 46
Placing or Receiving Intercom Calls 47
Advanced Call Handling 49
Speed Dialing 49
Using Speed Dial and Fast Dial 50
Picking Up a Redirected Call on Your Phone 51
Storing and Retrieving Parked Calls 52
Logging Out of Hunt Groups 53
Using a Shared Line 54
Understanding Shared Lines 54
Using Barge to Add Yourself to a Shared-Line Call 54

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 vii
Understanding Barge Features 55
Using Barge Features 55
Preventing Others from Viewing or Joining a Shared-Line Call 56
Using BLF to Determine a Line State 56
Making and Receiving Secure Calls 57
Tracing Suspicious Calls 59
Prioritizing Critical Calls 59
Using Cisco Extension Mobility 60
Using the Application Button 61
Using the Push to Talk Service 61
Using a Handset, Headset, and Speakerphone 62
Obtaining Headsets 64
Using AutoAnswer 64
Changing Phone Settings 65
Customizing Rings 65
Customizing Volume Settings 66
Customizing the Phone Screen 68
Changing Keypad Settings 69
Using Any Key to Answer the Phone 69
Setting the Keypad to Automatically Lock 70
Changing the Keypad Tones 71
Viewing Your Network Profile List 71
Using Call Logs and Directories 72
Using Call Logs 72
Directory Dialing 73
Using Corporate Directory on Your Phone 74
Using Personal Directory on Your Phone 74
Cisco Unified CallManager Release 4.3 and Later 74
Cisco Unified Communications Manager Release 5.1 and Later 75
Using the Phone Book on Your Phone 77

viii OL-16131-01
Accessing Voice Messages 81
Accessing Your User Options Web Pages 82
Cisco Unified CallManager Release 4.3 and Later User Options Web Pages 82
Logging In to the User Options Web Pages 82
Subscribing to Phone Services 83
Cisco Unified Communications Manager Release 5.1 and Later User Options Web Pages 84
Accessing Your User Options Web Pages 84
Configuring Features and Services on the Web 85
Setting Up Speed Dials on the Web 85
Using Personal Directory on the Web 86
Setting Up Phone Services on the Web 89
Controlling User Settings on the Web 90
Controlling Line Settings on the Web 91
Using Cisco WebDialer 92
Understanding Additional Configuration Options 95
Troubleshooting Your Phone 97
General Troubleshooting 97
Viewing Phone Administration Data 98
Using the Quality Reporting Tool 99
Cisco One-Year Limited Hardware Warranty Terms 101
Index 103

Cisco Unified Wireless IP Phone 7921G Phone Guide for Cisco Unified Communications Manager 7.0 1
Getting Started
Using this Guide
This guide provides you with an overview of the features available on your phone. You can read it
completely for a solid understanding of your phone capabilities, or refer to the table below for pointers
to commonly used sections.
If you want to... Then...
Review safety information See Safety and Performance Information, page 2.
Connect your phone to the network See Connecting Your Phone, page 7.
Use your phone after it is installed Start with the An Overview of Your Phone, page 18.
Learn about the buttons and menus See Understanding Feature Buttons and Menus, page 25.
Learn about the phone screen See Understanding Phone Screen Features, page 22.
Make calls See Placing a Call—Basic Options, page 31.
Put calls on hold See Using Hold and Resume, page 37.
Mute calls See Using Mute, page 38.
Transfer calls See Transferring Calls, page 40.
Make conference calls See Making Conference Calls, page 43.
Forward calls to another number See Forwarding Calls to Another Number, page 41.
Share a phone number See Using a Shared Line, page 55.
Answer calls ringing on another phone See Picking Up a Redirected Call on Your Phone, page 52.
Use your phone as a speakerphone See Using a Handset, Headset, and Speakerphone, page 65.
Set up speed dialing See Speed Dialing, page 50.
Change the ring volume or tone See Customizing Rings, page 68.
View your missed calls See Using Call Logs and Directories, page 75.
Listen to voice messages See Accessing Voice Messages, page 85.
Customizing your phone using the
User Options web pages
See Accessing Your User Options Web Pages, page 86.
See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

2OL-16131-01
Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
You can access the most current licensing information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html
Safety and Performance Information
Read the following safety notices before installing or using your wireless IP phone.
Warning IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents. Use the
statement number provided at the end of each warning to locate its translation in the
translated safety warnings that accompanied this device.
Statement 1071
SAVE THESE INSTRUCTIONS
Note To see translations of the warnings that appear in this publication, refer to the statement
number in the Regulatory Compliance and Safety Information for the Cisco Unified Wireless
IP Phone 7920 Series and Peripheral Devices document that accompanied this product.
Warning Read the installation instructions before connecting the system to the power source.
Statement 1004