Htek UC903 User manual

1
UC903 Usermanual

Notices Information
2
Notices Information
Copyright
Copyright © 2005 - 2017 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology CO., LTD. owns all the right to revise and change this document at
any time. And all the illustrations and instructions in this paper are subject to the copyright
protection of legal law. No parts of this document may be used or reproduced, transmitted by the
third parties for any purposes without the express written permission of Nanjing Hanlong
Technology CO., LTD.
When this document is made available on www.htek.com , Hanlong Technology Co., LTD. gives
its right to download and print copies of this content only for private use as a user manual. No
parts shall have the right to alter, modify or use as commercial means without the express written
permission of Nanjing Hanlong Technology CO., LTD.
Safety cautions
To use the Phone follow the instructions in this manual.
To use the power adapter that delivered with the phone. Other power adapters may damage
the phone.
The phone is only for indoor use. And also avoid in high humidity, water and some other
liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the
crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal
waste and have to collect such WEEE separately.

Notices Information
3
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage
the surface or internal electronics of the phone.
FCC Statement
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause
undesired operation.
2. Changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.

Summary of
changes
4
Summary of changes
This section describes the changes to this user manual for each release and user manual version.
Change for Release x.0.4.2,Manual version x.0.4.2
Major updates have occurred to the following sections:
IPv6
IPv4&IPv6
Change for Release x.0.4.0.10,Manual version x.0.4.0.10
Major updates have occurred to the following sections:
Label Scroll
Change for Release x.0.3.98.O,Manual version x.0.3.98.O
Major updates have occurred to the following sections:
Reboot in Talking
Change for Release x.0.3.98.A,Manual version x.0.3.98.A
Major updates have occurred to the following sections:
Auto Logout Time
Change for Release x.0.3.98,Manual version x.0.3.98
Major updates have occurred to the following sections:
Daylight Saving Time
Change for Release x.0.3.93,Manual version x.0.3.93
Major updates have occurred to the following sections:
Check-Syn With Authenticate
Call Back

Summary of
changes
5
Change for Release x.0.3.88,Manual version x.0.3.88
Major updates have occurred to the following sections:
Detect IP Conflict
Change for Release x.0.3.72,Manual version x.0.3.72
Major updates have occurred to the following sections:
Voice Mail Tone
Backup NTP Server
Intercom Barge
Change for Release x.0.3.65,Manual version x.0.3.65
Major updates have occurred to the following sections:
Redial Mode
Change for Release x.0.3.63,Manual version x.0.3.63
Major updates have occurred to the following sections:
Suppress DTMF Display
Suppress DTMF Display Delay
Change for Release x.0.3.62,Manual version x.0.3.62
Major updates have occurred to the following sections:
Auto Redial

Table of Content
6
Table of Content
Notices Information........................................................................................................................2
Copyright ..................................................................................................................................2
Safety cautions..........................................................................................................................2
WEEE Warning.........................................................................................................................2
Cleaning....................................................................................................................................3
FCC Statement..........................................................................................................................3
Summary of changes.....................................................................................................................4
Change for Release x.0.4.2,Manual version x.0.4.2..................................................................4
Change for Release x.0.4.0.10,Manual version x.0.4.0.10........................................................4
Change for Release x.0.3.98.O,Manual version x.0.3.98.O......................................................4
Change for Release x.0.3.98.A,Manual version x.0.3.98.A......................................................4
Change for Release x.0.3.98,Manual version x.0.3.98..............................................................4
Change for Release x.0.3.93,Manual version x.0.3.93..............................................................4
Change for Release x.0.3.88,Manual version x.0.3.88..............................................................5
Change for Release x.0.3.72,Manual version x.0.3.72..............................................................5
Change for Release x.0.3.65,Manual version x.0.3.65..............................................................5
Change for Release x.0.3.63,Manual version x.0.3.63..............................................................5
Change for Release x.0.3.62,Manual version x.0.3.62..............................................................5
Table of Content .............................................................................................................................6
Getting Started..............................................................................................................................10
Packing List ............................................................................................................................10
Phone Installation....................................................................................................................12
1. Attach the Foot stand...................................................................................................12
2. Connect the Handset and optional Headset.................................................................12
3. Connect the Network and Power.................................................................................13
Initialization............................................................................................................................13
Status.......................................................................................................................................14
Registration.............................................................................................................................15
Idle Screen ..............................................................................................................................17
Getting Familiar with Your Phone...............................................................................................18
Hardware Components Preview..............................................................................................18
Icon Preview ...........................................................................................................................20
LED Instruction.......................................................................................................................21
Power Indicator LED ......................................................................................................21
Line LED:(Line or Line Key set as Line).......................................................................22
BLF or BLF List Key LED :( Line/Line Key set as BLF)..............................................22
Shared Line Key LED:....................................................................................................22
Other Key Led.................................................................................................................23
User Interface..........................................................................................................................23
Line Key Function Overview..................................................................................................25

Table of Content
7
Basic Features Configuration.....................................................................................................27
General Settings......................................................................................................................27
Web Login.......................................................................................................................27
Administrator Password..................................................................................................28
Language.........................................................................................................................29
Screen Saver....................................................................................................................30
Gray Level.......................................................................................................................32
Time and Date.................................................................................................................32
LED Status Setting..........................................................................................................37
Key as Send.....................................................................................................................37
Network Setting......................................................................................................................38
IPv4.................................................................................................................................38
IPv6.................................................................................................................................41
IPv4&IPv6 ......................................................................................................................43
PC Port............................................................................................................................44
Contact Settings......................................................................................................................45
Local Directory...............................................................................................................45
Remote Phonebook.........................................................................................................49
LDAP Phonebook ...........................................................................................................49
Search Contact ................................................................................................................52
Call History Settings...............................................................................................................53
Call History.....................................................................................................................53
Audio settings .........................................................................................................................56
Ring Tone........................................................................................................................56
Volume............................................................................................................................57
Voice Mail Tone..............................................................................................................58
Play Hold Tone................................................................................................................58
Play Hold Tone Delay.....................................................................................................58
System Settings.......................................................................................................................59
Dial Plan..........................................................................................................................59
Dial-Now Timeout ..........................................................................................................60
No Key Entry Timeout....................................................................................................61
Emergency Call...............................................................................................................61
Label Scroll.....................................................................................................................62
Show Missed Calls..........................................................................................................63
Auto Logout Time...........................................................................................................63
Reboot in Talking............................................................................................................63
Detect IP Conflict............................................................................................................64
Redial Mode....................................................................................................................64
Keypad Lock...................................................................................................................64
Suppress DTMF Display.................................................................................................66
Suppress DTMF Display Delay ......................................................................................66
Check-Syn With Authenticate.........................................................................................66
Other features settings................................................................................................................67

Table of Content
8
Action URL.............................................................................................................................67
Softkey Layout........................................................................................................................67
Programmable Key .................................................................................................................69
Basic Call Features......................................................................................................................69
Place a Call .............................................................................................................................69
End a Call................................................................................................................................71
Receive a Call.........................................................................................................................72
Incoming Call Show Mode.....................................................................................................72
Auto Answer ...........................................................................................................................73
Call Hold.................................................................................................................................74
Call Transfer............................................................................................................................75
Call Conference.......................................................................................................................78
Call Forward ...........................................................................................................................79
Call Return..............................................................................................................................82
Call Back.................................................................................................................................83
Call Waiting Tone....................................................................................................................83
Hide Caller ID.........................................................................................................................85
Reject Anonymous..................................................................................................................85
Call Mute ................................................................................................................................86
DND........................................................................................................................................86
Keypad Lock...........................................................................................................................87
Hot Line..................................................................................................................................88
Auto Redial.............................................................................................................................89
Function Key Features Settings.................................................................................................90
Line.........................................................................................................................................90
Speed Dial...............................................................................................................................91
BLF.........................................................................................................................................92
BLF List..................................................................................................................................93
Voice Message.........................................................................................................................95
Direct Pickup ..........................................................................................................................95
Group Pickup..........................................................................................................................96
Call Park..................................................................................................................................97
Intercom..................................................................................................................................98
Intercom Barge........................................................................................................................99
DTMF ...................................................................................................................................100
Prefix.....................................................................................................................................101
Local Group ..........................................................................................................................102
XML Group...........................................................................................................................103
LDAP....................................................................................................................................104
Broadsoft Group....................................................................................................................105
Conference............................................................................................................................105
Forward.................................................................................................................................106
Transfer.................................................................................................................................107
Hold.......................................................................................................................................108

Table of Content
9
Group Listening ....................................................................................................................108
DND......................................................................................................................................109
Redial....................................................................................................................................110
SMS.......................................................................................................................................110
Send SMS......................................................................................................................110
Set SMS Line Key.........................................................................................................111
Record...................................................................................................................................112
URL Record..........................................................................................................................112
Paging ...................................................................................................................................113
Shared Line...........................................................................................................................114
Public Hold ...........................................................................................................................115
Private Hold..........................................................................................................................116
Share line ..............................................................................................................................116
Hot Desking..........................................................................................................................118
ACD......................................................................................................................................119
Zero Touch............................................................................................................................120
Multicast Paging ...................................................................................................................121
Sending RTP Stream .....................................................................................................122
Receiving RTP Stream..................................................................................................122
Upgrade.......................................................................................................................................124
Factory Reset ........................................................................................................................124
Pcap Feature..........................................................................................................................125
System Log ...........................................................................................................................126
Upgrade.................................................................................................................................126
Configuration File.................................................................................................................128
Troubleshooting..........................................................................................................................129
Why is the phone LCD screen blank?...................................................................................129
Why does the phone display "Network Unavailable"? .........................................................129
Why can’t I get a dial tone? ..................................................................................................129
Where to set the tone?...........................................................................................................130
How to download XML Configuration? ...............................................................................130
How to Import Trusted CA certificate?.................................................................................130
How to Import Server CA certificate? ..................................................................................131
How to use Vlan?..................................................................................................................131
How to use LLDP?................................................................................................................132
How to Set LCD and Web GUI?...........................................................................................132
How to Upgrade via FTP? ....................................................................................................132
How to make Ringtone?........................................................................................................132
How to use Open VPN?........................................................................................................132
Provisioning Guide on Free PBX..........................................................................................132
Redundancy Server...............................................................................................................132
How to Use Auto Provision Phonebook?..............................................................................133
All Documents ......................................................................................................................133

Getting Started
10
Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone device
2. The footstand
3. Handset

Getting Started
11
4. Headset cord
5. Power adapter
6. Ethernet cable
7. Quick installation reference

Getting Started
12
Phone Installation
1. Attach the Foot stand
2. Connect the Handset and optional Headset

Getting Started
13
3. Connect the Network and Power
Initialization
After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD
screen will display "Booting"
And then show “Initializing “during the initialization.
The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP
Phone will show “Check firmware, please waiting…“ after initialization.

Getting Started
14
Then IP Phone will show Reboot information:
By default the phone attempts to contact a DHCP server in your network in order to obtain its
valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
Status
You can view the system status of your phone via phone user interface or web user interface. The
information of phone status includes: Information(e.g., Model, IP, MAC, Firmware, Hardware),
Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS…)Account (e.g., register status
of accounts)
To view the phone status via phone interface:
1. Press Menu →Status →Information
2. Press Menu →Status →Network
3. Press Menu →Status →Accounts

Getting Started
15
To view the phone status via Web interface:
1. Login webpage (For How to login, please refer to Web Login)
2. View the information of Version,Account and Network.
Registration
To register via phone interface:
1. Press MenuSettingAdvanced settings (default password: admin)Accounts
2. Select the desired account
3. Select Enable for Account active

Getting Started
16
4. Filled the SIP Server
5. Filled the Failover SIP server if need (Optional)
6. Filled the Outbound Proxy (Optional)
7. Filled the SIP User ID, Authenticate ID
8. Filled the password, Name (shown on LCD) and Ringtone.
9. Press Save to save the configuration.
Note:
If there is a port of sip server, you need to press “1” on the keypad, then you will find the “:”.
Additional Information:
When the current input method isABC/abc/2ab,
Pressing “1”, you will find “, . ?:;”
Pressing “0”, you will find “ < >(){}[]”
Pressing “*”, you will find “*/”!@$”
Pressing “#”, you will find “#’%&*|”
To register via web interface:
1. Login webpage and Click AccountBasic
2. Select the desiredAccount
3. Select Yes forAccountActive
4. Filled the Primary SIP SERVER and other account information
5. Click to save the configuration.

Getting Started
17
Note:
1. All fields with * must be filled. If changed, it requires a phone restart.
2. Account Status says the account registered successfully or not.
3. When change the account information via phone, it will shown Restart note when back
to idle page.
Idle Screen
Name
Description
1. Date& Time
It shows the phone’s time & date. For Date& time setting, see
Time&Date

Getting Familiar
with Your Phone
18
2. Notice
It shows the phone features status, More see Icon Preview
3. Line Keys
This area shows the four line key labels. Line keys are also can be
used as other function keys. For more information you can refer to
Line Keys
4. Soft Key
This area shows the soft key labels. The default soft key labels are
“History”, “Directory”, “DND” and “Menu”. More to see
Programmable Key
5. Default Account
This shows the current use account. User can use to
change the default use account.
Getting Familiar with Your Phone
Hardware Components Preview
Item
Description
LCD screen
To Presentation all information about the date& time, accounts,
soft keys, messages, calls and other some information.
Power Indicator LED
To indicate the power status
Line keys
The phone supported up to 4 accounts
1. Steady green: idle interface, during a call..
2. Blink red: a call incoming

Getting Familiar
with Your Phone
19
Soft keys
Labels automatically to identity their context-sensitive features.
Navigation keys
1. OK.
Up arrow key: To move up of the selection shows on the
screen.
Right arrow key: To move right of the selection
shows on the screen.
Left arrow key: To move left of the selection shows on
the screen.
Down arrow key: To move down of the selection shows
on the screen.
1. To return to idle screen.
2. To cancel the information or call on the screen.
Mute key
1. To mute the voice during the call (green light).
2. To un-mute the call.
Line Keys
To be configured as different function as:
1. Line
2. Speed Dial
3. BLF
4. BLF List
5. Voice mail
6. Direct Pickup
7. Group Pickup
8. Call Park
9. Intercom
10. DTMF
11. Prefix
12. Hold
13. Conference
14. DND
15. Redial
16. Transfer
17. SMS
18. Hot -desking
19. Call Return
20. Paging
21. Record
22. Shared Line
The LED lights status when set as Shared line:

Getting Familiar
with Your Phone
20
Stay green: Idle
Stay red: Busy
Blinked green: Ring Back
Blinked red:A call incoming
Steady orange: During a call
Blinked orange: Public Hold
Blinked green: Private Hold
Light Drown: Unregistered
Speaker
Press this button to place a call in hands-free mode.
Volume
To decrease the volume.
To increase the volume.
Alphanumeric keypad
To enter the phone numbers, letters and so on.
Headset
To indicate that the phone is or not in Headset mode.
Transfer
To transfer a call to a third party.
To enable or disable Forward feature during the idle page.
Icon Preview
Icon
Description
Network
Registered succeed
Unregistered
Speakerphone mode