Cisco 7965G - Unified IP Phone VoIP User manual

HSIS
VoIP TELEPHONE
USER GUIDE

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UAB Dialing Plan ......................................................................................................................................... 1
IMPORTANT NUMBERS ........................................................................................................................ 1
REPORTING TELEPHONE TROUBLE................................................................................................. 1
Basic Operation ............................................................................................................................................ 2
PLACING CALLS:...................................................................................................................................... 2
ANSWERING CALLS:................................................................................................................................ 2
HOLD:........................................................................................................................................................ 2
TRANSFER A CALL (“Blind”Transfer):.................................................................................................... 2
TRANSFER A CALL (“Consultative” Transfer):....................................................................................... 3
RESUME CALL:......................................................................................................................................... 3
CONFERENCE CALL SETUP:.................................................................................................................. 3
CONFERENCE CALL TERMINATION:.................................................................................................... 3
CALL FORWARD ALL CALLS:................................................................................................................. 4
CALL PARK:.............................................................................................................................................. 4
ENDING CALLS: ....................................................................................................................................... 5
JOIN:.......................................................................................................................................................... 5
JOIN ACROSS LINES:............................................................................................................................... 5
Call History................................................................................................................................................... 6
View Call History ....................................................................................................................................... 6
Place a Call from Call History................................................................................................................... 6
Clear Call History...................................................................................................................................... 6
Authorization Code...................................................................................................................................... 7
Authorization Code - First.......................................................................................................................... 7
Authorization Code - During transfer or conference call .......................................................................... 7

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UAB Dialing Plan
UAB Operator 0
UAB Extensions 4-XXXX
5-XXXX
6-XXXX
Voice Mail (On-Campus) 5-4000
(Off-Campus) 975-4000
Local Calls 9 + 7 DIGIT NUMBER
Long Distance
In State (ATTnet) 8 + 1 + 205 + 7 DIGIT NUMBER
8 + 1 + 251 + 7 DIGIT NUMBER
8 + 1 + 256 + 7 DIGIT NUMBER
8 + 1 + 334 + 7 DIGIT NUMBER
8 + 1 + 938 + 7 DIGIT NUMBER
Out of State 9 + 1 + AREA CODE + 7 DIGIT NUMBER
VA Hospital 12 + 4 DIGIT NUMBER
Kirklin Clinic/ Health Service Foundation 1 + 4 DIGIT NUMBER
Children’s Hospital 9 + 7 DIGIT NUMBER
IMPORTANT NUMBERS
Police/Fire/Medical 911
HSIS Help Desk 4-8888
REPORTING TELEPHONE TROUBLE
HSIS Help Desk 4-8888

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Basic Operation
PLACING CALLS:
Any of the following can be used to start a call, as appropriate
•Lift the Handset, dial the number
•Dial the number, then lift the Handset
•Press a LINE Button, dial the number, and then lift the Handset.
•Press NEWCALL soft key, dial then, then lift the handset
•Press a programmed SPEED DIAL button, then lift the Handset
•Select a Directory entry, press the DIAL soft key, and then lift the Handset.
•5-digit Dialing within most sites and systems (i.e. – UAB, WIF, TKC, JNW, etc)
ANSWERING CALLS:
Any of the following can be used to answer an incoming call
•Lift the Handset
•Press the HEADSET button if you are using a Headset
•Press the SPEAKERbutton to answer on the Speakerphone
•Press the ANSWER soft key to answer on the Speakerphone
HOLD:
Use either, as appropriate
To place a call on hold while on a call:
•Press the HOLD soft key
•Answer any new call (automatically puts current call on Hold)
To retrieve a held call:
•Press the Resume soft key
oIf multiple calls are on hold, use the Navigation button to select the desired call before
you press Resume
oIf multiple calls on multiple lines are on hold, press the line button for the line that you
want to pick up. The active call on the other line is automatically put on hold
TRANSFER A CALL (“Blind”Transfer):
Do the following
•Press the TRNSFR soft Key
•Dial the new 5-digit extension (for internal calls)
•Press TRNSFR soft key or hang up.
•The party you transferred to will receive the call, “unannounced”.

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TRANSFER A CALL (“Consultative” Transfer):
Do the following as appropriate
•Press TRNSFR soft Key
•Dial 5-digit extension (for internal calls)
•Wait for the answer, then announce the caller
•If the new party will accept the call, press the TRNSFR soft key, then hang up
•If the new party rejects the call, press RESUME soft key to reconnect to caller
•To abort an attempted transfer before it is answered
oPress the ENDCALL soft key to stop the transfer
oPress the RESUME soft key, to return to the original caller
RESUME CALL:
Do the following as appropriate
•Press RESUME soft key
•Use NAVIGATION button to select from multiple calls, then press Resume Key
•Press the LINE Button for the call you want to retrieve
CONFERENCE CALL SETUP:
•During call, press MORE soft key (if CONFRN soft key not visible)
•Press CONFRN soft key to place original call on hold and start a new call
•When second call connects, press CONFRN soft key again
•Repeat process to add additional parties to the Conference Call
•To Conference 2 callers that are both on your phone already:
oOne of the 2 calls is already on HOLD on a Line Button, one of the calls is Active
oPress the CONFRN soft key
oPress the Line button that is on HOLD to set up the 3-party conference.
CONFERENCE CALL TERMINATION:
•Press the ENDCALL soft key to terminate a conference call
•To keep the call active, but terminate individuals on the call;
oPress MORE soft key
oPress CONFLIST soft key and Highlight the individual
oPress REMOVE soft key