Cisco SPA 501G Instruction Manual

Cisco Small Business Pro
IP Phones Models 501G, 502G, 504G, 508G, 509G,
525G, and WIP310
ADMINISTRATION
GUIDE

© 2009 Cisco Systems, Inc. All rights reserved. OL-19749-01
CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect, Cisco StackPower,
Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Mino, Flip Video, Flip Video
(Design), Flipshare (Design), Flip Ultra, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn, Cisco Store, and
Flip Gift Card are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP,
CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity,
Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS,
iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking
Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to
Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States
and certain other countries.
All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0907R)

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 2
Overview of the Phones 2
Cisco SPA500S Attendant Console 3
Network Configurations 4
Cisco SPA9000 Voice System 5
Cisco Unified Communications 500 Series for Small Business 6
Other SIP IP PBX Call Control Systems 6
Prerequisites 6
Upgrading Firmware 7
Determining the Current Firmware Version 7
Determining Your IP Address 8
Downloading the Firmware 9
Installing the Firmware 10
Using the Web Administration User Interface 11
Understanding Administrator and User Views 13
Accessing Administrative Options 13
Understanding Basic and Advanced Views 14
Using the Web Administration Tabs 14
Roadmap to Web UI Features 14
Viewing Phone Information 17
Using IVR on the SPA501G IP Phone 17
Chapter 2: Configuring Lines and Extensions 20
Configuring Lines 20
Shared Line Appearances 20
Configuring a Line 21
Configuring Shared Line Appearance 22
Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to
Unused Lines on a SPA500 Series IP Phone 23
Configuring Call Pickup and Busy Lamp Field 23
Configuring Speed Dial 25
Configuring Unused Line Keys for Call Park on the SPA525G (MetaSwitch)26

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 2
Contents
Configuring Unused Line Keys to Access Services (SPA525G) 27
Configuring Line Key LED Patterns on the Cisco SPA500 Series IP Phone 28
Configuring Extensions 31
Chapter 3: Customizing Cisco SPA and Wireless IP Phones 32
Configuring Phone Information and Display Settings 32
Configuring the Phone Name 33
Configuring Voice Mail 33
Configuring Internal Voice Mail for Each Extension (When Using
SPA400 for Voice Mail) 33
Customizing the Startup Screen 34
Changing the Display Background (SPA500 Series) 35
Configuring the Screen Saver 37
Configuring the LCD Contrast 38
Configuring Back Light Settings (SPA525G) 39
Configuring Linksys Key System Parameters 40
Enabling Call Features 40
Enabling Anonymous Call and Caller ID Blocking 41
Enabling Automatic Call Distribution (ACD) 41
Enabling Call Back 42
Enabling Call Park and Call Pickup 42
Enabling Call Transfer and Call Forwarding 43
Enabling Call Waiting 43
Enabling Conferencing 44
Enabling Dial Assistance 44
Enabling Do Not Disturb 44
Enabling the Missed Call Shortcut 45
Logging Missed Calls (SPA500 Series) 45
Enabling Paging (Intercom) 46
Single Page 46
Group Paging (Limited to specific models; see below) 46
Configuring a Phone to Automatically Accept Pages 47
Configuring Paging Groups 47

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 3
Contents
Enabling Secure Call 48
Enabling Service Announcements 48
Configuring Phone Features 49
Configuring the Message Waiting Indicator 49
Configuring Ring Tones 49
Configuring On-Demand Ring Tones (SPA525G) 51
User-Created MP3 Ring Tones (SPA525G) 51
Creating and Uploading Ring Tones Using the Ring Tone Utility
(SPA50XG only) 51
Assigning a Ring Tone to an Extension 53
Configuring RSS Newsfeeds on the SPA525G IP Phone 54
Configuring Audio Settings 55
Configuring Audio Input Gain (SPA500 Series) 55
Enabling Wireless (SPA525G only) 56
Enabling Bluetooth (SPA525G only) 56
Enabling SMS Messaging 57
Enabling the Web Server 58
Configuring Lightweight Directory Access Protocol (LDAP) for the
SPA500 Series 59
Configuring BroadSoft Settings (SPA525G) 63
Configuring BroadSoft Directory 63
Configuring Synchronization of Do Not Disturb and Call Forward 64
Configuring XML Services (SPA525G) 65
Configuring Music On Hold 66
Configuring Extension Mobility with a BroadSoft Server 67
Chapter 4: Configuring SIP, SPCP, and NAT 68
Session Initiation Protocol and Cisco IP Phones 68
SIP Over TCP 69
SIP Proxy Redundancy 70
Configuring Survivable Remote Site Telephony (SRST) Support 70
RFC3311 Support 70

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 4
Contents
Configuring SIP 71
Configuring SIP Parameters 71
Configuring SIP Timer Values 74
Configuring Response Status Code Handling 77
Configuring RTP Parameters 78
Configuring SDP Payload Types 79
Configuring SIP Settings for Extensions 82
Configuring a SIP Proxy Server 86
Configuring Subscriber Information Parameters 89
Configuring SPCP on the SPA525G 90
Configuring SPCP on the SPA50XG 91
Network Address Translation (NAT) and Cisco IP Phones 91
NAT Mapping with Session Border Controller 92
NAT Mapping with SIP-ALG Router 92
Configuring NAT Mapping with a Static IP Address 92
Configuring NAT Mapping with STUN 93
Determining Whether the Router Uses Symmetric or Asymmetric NAT 95
Chapter 5: Configuring Security, Quality, and Network Features 97
Setting Security Features 97
SIP Initial INVITE and MWI Challenge 97
SIP Over TLS 98
SRTP and Securing Calls 99
Secure Call Indication Tone 100
Ensuring Voice Quality 100
Supported Codecs 101
Bandwidth Requirements 102
Factors Affecting Voice Quality 103
Configuring Voice Codecs 105
Configuring Domain and Internet Settings 108
Configuring Restricted Access Domains 108
Configuring DHCP, Static IP, and PPPoE Information 108

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 5
Contents
Setting a Static IP Address 110
Configuring PPPoE Settings 111
Setting Optional Network Parameters 111
Configuring VLAN Settings 113
Using the IP Phones in a VLAN 113
Chapter 6: Provisioning Basics 115
Provisioning Capabilities 116
Provisioning Configuration from Phone Keypad 116
IP Phone Configuration Profiles 118
Obtaining the SPC Tool 119
General Purpose Parameters 120
Sample Configuration File 120
Upgrading, Resyncing, and Rebooting Phones 121
Firmware Upgrade Parameters 122
Resyncing a Phone 123
Rebooting a Phone 124
Redundant Provisioning Servers 124
Retail Provisioning 124
Automatic In-House Preprovisioning 125
Configuration Access Control 126
Using HTTPS 126
Server Certificates 127
Client Certificates 127
Obtaining a Server Certificate 128
Chapter 7: Configuring Regional Parameters and Supplementary Services 129
Advanced Scripting for Cadences, Call Progress Tones, and
Ring Tones 130
Example 1: Normal Ring 130
Example 2: Distinctive Ring (short,short,short,long) 130
Example 1: Dial Tone 131

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 6
Contents
Example 3: SIT Tone 131
Example 1: SIT Tone 132
Call Progress Tones 133
Distinctive Ring Patterns 133
Control Timer Values (sec) 134
Configuring Supplementary Services (Star Codes) 135
Entering Star Code Values 135
Activating or Deactivating Supplementary Services 140
Vertical Service Announcement Codes (SPA500 Series) 140
Bonus Services Announcement description 141
Outbound Call Codec Selection Codes 142
Miscellaneous Parameters 143
DTMF Parameters 143
Localizing Your IP Phone 144
Managing the Time and Date 145
Configuring Daylight Savings Time 146
Daylight Saving Time Examples 147
Selecting a Display Language 147
Creating a Dictionary Server Script 149
Chapter 8: Configuring Dial Plans 150
About Dial Plans 150
Digit Sequences 152
Digit Sequence Examples 154
Acceptance and Transmission of the Dialed Digits 156
Dial Plan Timer (Off-Hook Timer) 157
Syntax for the Dial Plan Timer 157
Interdigit Long Timer (Incomplete Entry Timer) 158
Syntax for the Interdigit Long Timer 158
Interdigit Short Timer (Complete Entry Timer) 159
Syntax for the Interdigit Short Timer 159
Editing Dial Plans on the IP Phone 160

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 7
Contents
Resetting the Control Timers 161
Chapter 9: Configuring the Cisco SPA500S Attendant Console 162
Cisco SPA500S Features 163
Setting Up the Cisco SPA500S Attendant Console 164
Configuring the SPA9000 for the Cisco SPA500S 165
Configuring the BroadSoft Server for the Cisco SPA500S 165
Configuring the Asterisk Server for the Cisco SPA500S 166
Configuring the Cisco SPA500S 167
Unit/Key Configuration Scripts 168
Assigning Cisco SPA500S LEDs to Phone Extensions 170
SPA9000 Syntax 170
BroadSoft syntax 171
Asterisk syntax 171
Configuring BroadSoft Busy Lamp Field Auto-Configuration (SPA525G) 171
Attendant Console Parameters 172
Monitoring the Cisco SPA500S 173
Cisco SPA500S Unit Monitoring Notes 174
Chapter A: Creating an LED Script 175
LED Script Examples 176
LED Pattern 176
Appendix B: SPA and Wireless IP Phone Field Reference 178
Info Tab 179
System Information 179
Product Information 181
Phone Status 181
Ext Status 183
Line/Call Status 183
Downloaded Ring Tone 184
System Tab 185
System Configuration 185

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 8
Contents
Internet Connection Type and Static IP Settings 186
PPPoE Settings 187
Optional Network Configuration 187
VLAN Settings 189
Wi-Fi Settings (SPA525G only) 189
Bluetooth Settings (SPA525G only) 189
SIP Tab 190
SIP Parameters 190
SIP Timer Values (sec) 193
Response Status Code Handling 196
RTP Parameters 197
SDP Payload Types 199
NAT Support Parameters 202
Linksys Key System Parameters 204
Provisioning Tab 204
Regional Tab 204
Call Progress Tones 205
Distinctive Ring Patterns 207
Control Timer Values (sec) 208
Vertical Service Activation Codes 209
Vertical Service Announcement Codes 214
Outbound Call Codec Selection Codes 214
Time (SPA525G Only) 217
Language (SPA525G only) 217
Miscellaneous 218
Phone Tab 223
General 223
Line Key 226
Miscellaneous Line Key Settings 227
Line Key LED Pattern 228
Supplementary Services 230
Ring Tone (SPA500 Series) 232

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 9
Contents
Ring Tone (WIP310) 233
Auto Input Gain (dB) 233
Extension Mobility 234
BroadSoft Settings (SPA525G) 234
XML Services (SPA525G) 235
Lightweight Directory Access Protocol (LDAP) Corporate Directory
Search 236
Ext Tab 239
General 239
Share Line Appearance 240
NAT Settings 240
Network Settings 241
SIP Settings 242
Call Feature Settings 245
Proxy and Registration 247
Subscriber Information 250
Audio Configuration 251
Dial Plan 253
User Tab 254
Call Forward 255
Speed Dial 255
Supplementary Services 255
Web Information Service Settings (SPA525G) 256
Audio Volume 256
Screen (SPA525G) 257
Attendant Console Tab (SPA500 Series) 259
General 259
Unit 2 260
Attendant Console Status 260
SPA525G-Specific Tabs 261
Wi-Fi 261
Bluetooth (SPA525G) 262

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 10
Contents
Personal Address Book 262
Call History 262
Speed Dials 263
Firmware Upgrade 263
Appendix C: Where to Go From Here 264

1
Cisco SPA500 Series and WIP310 IP Phone Administration Guide 2
Getting Started
This chapter contains basic information on Cisco SPA500 Series and Wireless-G
IP Phones. It includes the following sections:
•Overview of the Phones, page 2
•Network Configurations, page 4
•Prerequisites, page 6
•Upgrading Firmware, page 7
•Using the Web Administration User Interface, page 11
•Viewing Phone Information, page 17
•Using IVR on the SPA501G IP Phone, page 17
Overview of the Phones
The Cisco SPA500 Series and Wireless-G IP Phone family is a line of full-featured
VoIP (Voice over Internet Protocol) phones that provide voice communication over
an IP network. They provide all the features of traditional business phones, such as
call forwarding, redialing, speed dialing, transferring calls, conference calling and
accessing voice mail. Calls can be made or received with a handset, a headset, or
a speaker.

Getting Started
Cisco SPA500S Attendant Console
Cisco SPA500 Series and WIP310 IP Phone Administration Guide 3
1
The Cisco SPA500 Series and Wireless-G IP Phone family includes the models
shown in the following table:
For more information on phone features, see the data sheets for each product.
Cisco SPA500S Attendant Console
The SPA500S Attendant Console is used with the SPA500 Series IP Phone models
to provide additional lines. The SPA500S has 32 LEDs/buttons for dialing, call
transfer, call pick up and call monitoring. Multi-colored LEDs monitor the status of
each configured voice line via busy lamp field (BLF). You can attach two attendant
consoles to an IP phone, for 64 LEDs/buttons. For more information, see
Chapter 9, “Configuring the Cisco SPA500S Attendant Console.”
Model Screen Lines Softkeys Navigation
Button
SPA501G Paper labels 8 4 fixed (forward,
cancel,
conference, and
transfer)
No
SPA502G 128 X 64
monochrome
LCD with
backlight
14dynamicFour-way
navigation key
SPA504G 4
SPA508G 8
SPA509G 12
SPA525G 320 X 240
color high-
resolution
LCD with
backlight
5Four-way
navigation key
with center-
select button
WIP310 128 X 160
color with
backlight
1None

Getting Started
Network Configurations
Cisco SPA500 Series and WIP310 IP Phone Administration Guide 4
1
Network Configurations
The Cisco SPA500 Series and Wireless-G IP Phones support Session Initiation
Protocol (SIP) or Smart Phone Control Protocol (SPCP). SPCP is supported only on
the SPA500 Series IP Phones.) You can use the Cisco SPA500 Series and
Wireless-G IP Phones as part of a Cisco SPA9000 Voice System phone network,
or with any vendor’s IP PBX system that supports SIP. The SPA500 Series IP
phones can be used as part of a Cisco SPA9000 Voice System phone network, a
SIP network, or as part of the Cisco Unified Communications 500 Series for Small
Business.
Figure 1 Network Configuration Example
NOTE Using the Cisco SPA500 Series and Wireless-G IP Phones as part of a Cisco
SPA9000 Voice System Network provides seamless integration of advanced
features, such as paging, call pickup, and shared line appearances.
Smart
Switch IP PBX
Wireless
Router
Integrated
Access Device
Analog
Phone Lines
Analog Phones
or Fax Machines
WIP310
SPA500 Series
IP Phones
276459
IAD
PSTN
Gateway
Internet
IP

Getting Started
Network Configurations
Cisco SPA500 Series and WIP310 IP Phone Administration Guide 5
1
This document describes some common network configurations; however, your
configuration may vary depending on the type of equipment used by your service
provider.
Cisco SPA9000 Voice System
The SPA9000 Voice System is an affordable and feature-rich voice over IP (VoIP)
telephone system that is designed especially for small businesses. The SPA9000
Voice System uses standard TCP/IP protocols and can provide global connectivity
through any Internet Telephony Service Provider (ITSP) that supports SIP.
At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or
more Cisco SPA500 Series or Wireless-G IP Phones. These devices are
connected through a switch to a local area network. With an Internet connection,
the SPA9000 Voice System can subscribe to ITSP services to take advantage of
low calling rates. With the optional SPA400, the SPA9000 Voice System can
connect to the Public Switched Telephone Network (PSTN) to support legacy
phone lines. The SPA400 also provides local voice mail service.
When you use Cisco SPA500 Series and Wireless-G IP Phones with the Cisco
SPA9000 Voice System, the following additional phone features are available:
•Auto attendant for multiple extensions
•Music on hold
•Configurable call routing
•Multiple DID numbers per VoIP line
•Call hunting (sequential, round robin, random)
•Group paging
•Call parking
•Call pick up
•Group call pick up
You can configure and manage the SPA9000 Voice System using an Interactive
Voice Response (IVR) system, the Cisco SPA9000 Voice System Setup Wizard, or
a built-in web server. For more information, see the
Cisco SPA9000 Voice System
Administration Guide.

Getting Started
Prerequisites
Cisco SPA500 Series and WIP310 IP Phone Administration Guide 6
1
Cisco Unified Communications 500 Series for Small Business
The Cisco Unified Communications 500 Series for Small Business is an affordable
appliance that provides voice, data, voice mail, Automated Attendant, video,
security, and wireless capabilities while integrating with existing desktop
applications such as calendar, e-mail, and customer relationship management
(CRM) programs. The Cisco SPA500 Series IP Phones can be configured to work
with this system.
Other SIP IP PBX Call Control Systems
The Cisco SPA500 Series and Wireless-G IP Phones are compatible with other IP
PBX call control systems, such as BroadSoft and Asterisk, that use SIP for call
processing. Configuration of those systems is not covered in this document.
Additional resources for configuring the Cisco SPA500 Series and Wireless-G IP
Phones to work with these systems are available in Appendix C, “Where to Go
From Here.”
Prerequisites
This document assumes that you have performed the following prerequisites
before administering your Cisco SPA500 Series and Wireless-G IP Phones. If you
have not completed these prerequisites, see the documentation in Appendix C,
“Where to Go From Here.” for more information.
1. Set up your IP network.
2. Configure the wireless network (required for SPA525G and WIP310).
3. Install and configure the call control system, such as such as a SPA9000, Cisco
Unified Communications 500 Series for Small Business, or an Internet-based IP
PBX.
4. Update firmware. See Upgrading Firmware, page 7.

Getting Started
Upgrading Firmware
Cisco SPA500 Series and WIP310 IP Phone Administration Guide 7
1
Upgrading Firmware
Phones should be upgraded to the latest firmware before using any administration
features. There are various ways to upgrade your firmware:
All Phones
•Cisco SPA9000 Voice System Setup Wizard—If you are using the Cisco
SPA500 Series and Wireless-G IP Phones with a SPA9000, you can use the
Cisco SPA9000 Voice System Setup Wizard to upgrade your phones. See the
Cisco
SPA9000 Voice System Setup Wizard User Guide
.
•Autoprovisioning—A configuration file that includes upgrade information is
downloaded by a user’s phone when it is powered on. See the “Upgrading,
Resyncing, and Rebooting Phones” section on page 121.
SPA50XG and WIP310
•Firmware Upgrade Executable File (SPA50X or WIP310)—Download the
firmware upgrade utility from the product page on Cisco.com to your PC
desktop and run the upgrade from your PC by double-clicking the
executable file. Your computer must be on the same network as the Cisco
SPA500 Series and Wireless-G IP Phone.
SPA525G
•Web Interface (SPA525G)—You can download the latest firmware onto your
PC desktop and use the web interface to upgrade your firmware.
WIP310
•TFTP/HTTP server—The latest firmware image file is loaded onto an HTTP/
TFTP server and is accessed by a web browser. See the
Cisco WIP310
User Guide
for more information.
Determining the Current Firmware Version
Before upgrading, determine the current firmware version:
SPA501G:
STEP 1 Press the Setup button.
STEP 2 In the IVR menu, enter 150, then press #. The firmware version is recited.

Getting Started
Upgrading Firmware
Cisco SPA500 Series and WIP310 IP Phone Administration Guide 8
1
SPA502G, SPA504G, SPA508G, SPA509G:
STEP 1 Press the Setup button.
STEP 2 Scroll to Product Info and then press Select. The current firmware is displayed
under
Software Version .
SPA525G:
STEP 1 Press the Setup button.
STEP 2 Scroll to Status and press Select.
STEP 3 Select Product Information. The current firmware is displayed under Software
Version
.
WIP310
STEP 1 In the Home screen, press the Options, highlight Phone Info , and press the Select
button.
STEP 2 Scroll to Software Version .
Determining Your IP Address
Before you upgrade, you’ll need the IP address of the phone you are upgrading. To
get your IP address:
SPA501G:
STEP 1 Press the Setup button.
STEP 2 In the IVR menu, enter 110, then press #. The IP address is recited.

Getting Started
Upgrading Firmware
Cisco SPA500 Series and WIP310 IP Phone Administration Guide 9
1
SPA502G, SPA504G, SPA508G, SPA509G:
STEP 1 Press the Setup button.
STEP 2 Scroll to Network and press Select. The IP Address is displayed under Current IP.
SPA525G:
STEP 1 Press the Setup button.
STEP 2 Scroll to Status and press Select.
STEP 3 Scroll to Network Status and press Select. The IP address of your phone is
displayed.
WIP310:
STEP 1 In the Home screen, press the Select key and navigate to Settings .
STEP 2 Press the Select key and navigate to Phone Info.
STEP 3 The IP Address section displays the IP address.
Downloading the Firmware
NOTE Requires a Cisco.com user ID and password.
STEP 1 Direct your browser to the following URL: http://www.cisco.com/public/sw-
center/index.shtml.
STEP 2 Search to locate your product.