Cisco SPA 501G Instruction Manual

Cisco Small Business Pro
IP Phones Models 501G, 502G, 504G, 508G, 509G,
525G, and WIP310
ADMINISTRATION
GUIDE

© 2009 Cisco Systems, Inc. All rights reserved. OL-19749-01
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Cisco SPA500 Series and WIP310 IP Phone Administration Guide 1
Contents
Chapter 1: Getting Started 2
Overview of the Phones 2
Cisco SPA500S Attendant Console 3
Network Configurations 4
Cisco SPA9000 Voice System 5
Cisco Unified Communications 500 Series for Small Business 6
Other SIP IP PBX Call Control Systems 6
Prerequisites 6
Upgrading Firmware 7
Determining the Current Firmware Version 7
Determining Your IP Address 8
Downloading the Firmware 9
Installing the Firmware 10
Using the Web Administration User Interface 11
Understanding Administrator and User Views 13
Accessing Administrative Options 13
Understanding Basic and Advanced Views 14
Using the Web Administration Tabs 14
Roadmap to Web UI Features 14
Viewing Phone Information 17
Using IVR on the SPA501G IP Phone 17
Chapter 2: Configuring Lines and Extensions 20
Configuring Lines 20
Shared Line Appearances 20
Configuring a Line 21
Configuring Shared Line Appearance 22
Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to
Unused Lines on a SPA500 Series IP Phone 23
Configuring Call Pickup and Busy Lamp Field 23
Configuring Speed Dial 25
Configuring Unused Line Keys for Call Park on the SPA525G (MetaSwitch)26

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 2
Contents
Configuring Unused Line Keys to Access Services (SPA525G) 27
Configuring Line Key LED Patterns on the Cisco SPA500 Series IP Phone 28
Configuring Extensions 31
Chapter 3: Customizing Cisco SPA and Wireless IP Phones 32
Configuring Phone Information and Display Settings 32
Configuring the Phone Name 33
Configuring Voice Mail 33
Configuring Internal Voice Mail for Each Extension (When Using
SPA400 for Voice Mail) 33
Customizing the Startup Screen 34
Changing the Display Background (SPA500 Series) 35
Configuring the Screen Saver 37
Configuring the LCD Contrast 38
Configuring Back Light Settings (SPA525G) 39
Configuring Linksys Key System Parameters 40
Enabling Call Features 40
Enabling Anonymous Call and Caller ID Blocking 41
Enabling Automatic Call Distribution (ACD) 41
Enabling Call Back 42
Enabling Call Park and Call Pickup 42
Enabling Call Transfer and Call Forwarding 43
Enabling Call Waiting 43
Enabling Conferencing 44
Enabling Dial Assistance 44
Enabling Do Not Disturb 44
Enabling the Missed Call Shortcut 45
Logging Missed Calls (SPA500 Series) 45
Enabling Paging (Intercom) 46
Single Page 46
Group Paging (Limited to specific models; see below) 46
Configuring a Phone to Automatically Accept Pages 47
Configuring Paging Groups 47

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 3
Contents
Enabling Secure Call 48
Enabling Service Announcements 48
Configuring Phone Features 49
Configuring the Message Waiting Indicator 49
Configuring Ring Tones 49
Configuring On-Demand Ring Tones (SPA525G) 51
User-Created MP3 Ring Tones (SPA525G) 51
Creating and Uploading Ring Tones Using the Ring Tone Utility
(SPA50XG only) 51
Assigning a Ring Tone to an Extension 53
Configuring RSS Newsfeeds on the SPA525G IP Phone 54
Configuring Audio Settings 55
Configuring Audio Input Gain (SPA500 Series) 55
Enabling Wireless (SPA525G only) 56
Enabling Bluetooth (SPA525G only) 56
Enabling SMS Messaging 57
Enabling the Web Server 58
Configuring Lightweight Directory Access Protocol (LDAP) for the
SPA500 Series 59
Configuring BroadSoft Settings (SPA525G) 63
Configuring BroadSoft Directory 63
Configuring Synchronization of Do Not Disturb and Call Forward 64
Configuring XML Services (SPA525G) 65
Configuring Music On Hold 66
Configuring Extension Mobility with a BroadSoft Server 67
Chapter 4: Configuring SIP, SPCP, and NAT 68
Session Initiation Protocol and Cisco IP Phones 68
SIP Over TCP 69
SIP Proxy Redundancy 70
Configuring Survivable Remote Site Telephony (SRST) Support 70
RFC3311 Support 70

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 4
Contents
Configuring SIP 71
Configuring SIP Parameters 71
Configuring SIP Timer Values 74
Configuring Response Status Code Handling 77
Configuring RTP Parameters 78
Configuring SDP Payload Types 79
Configuring SIP Settings for Extensions 82
Configuring a SIP Proxy Server 86
Configuring Subscriber Information Parameters 89
Configuring SPCP on the SPA525G 90
Configuring SPCP on the SPA50XG 91
Network Address Translation (NAT) and Cisco IP Phones 91
NAT Mapping with Session Border Controller 92
NAT Mapping with SIP-ALG Router 92
Configuring NAT Mapping with a Static IP Address 92
Configuring NAT Mapping with STUN 93
Determining Whether the Router Uses Symmetric or Asymmetric NAT 95
Chapter 5: Configuring Security, Quality, and Network Features 97
Setting Security Features 97
SIP Initial INVITE and MWI Challenge 97
SIP Over TLS 98
SRTP and Securing Calls 99
Secure Call Indication Tone 100
Ensuring Voice Quality 100
Supported Codecs 101
Bandwidth Requirements 102
Factors Affecting Voice Quality 103
Configuring Voice Codecs 105
Configuring Domain and Internet Settings 108
Configuring Restricted Access Domains 108
Configuring DHCP, Static IP, and PPPoE Information 108

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 5
Contents
Setting a Static IP Address 110
Configuring PPPoE Settings 111
Setting Optional Network Parameters 111
Configuring VLAN Settings 113
Using the IP Phones in a VLAN 113
Chapter 6: Provisioning Basics 115
Provisioning Capabilities 116
Provisioning Configuration from Phone Keypad 116
IP Phone Configuration Profiles 118
Obtaining the SPC Tool 119
General Purpose Parameters 120
Sample Configuration File 120
Upgrading, Resyncing, and Rebooting Phones 121
Firmware Upgrade Parameters 122
Resyncing a Phone 123
Rebooting a Phone 124
Redundant Provisioning Servers 124
Retail Provisioning 124
Automatic In-House Preprovisioning 125
Configuration Access Control 126
Using HTTPS 126
Server Certificates 127
Client Certificates 127
Obtaining a Server Certificate 128
Chapter 7: Configuring Regional Parameters and Supplementary Services 129
Advanced Scripting for Cadences, Call Progress Tones, and
Ring Tones 130
Example 1: Normal Ring 130
Example 2: Distinctive Ring (short,short,short,long) 130
Example 1: Dial Tone 131

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 6
Contents
Example 3: SIT Tone 131
Example 1: SIT Tone 132
Call Progress Tones 133
Distinctive Ring Patterns 133
Control Timer Values (sec) 134
Configuring Supplementary Services (Star Codes) 135
Entering Star Code Values 135
Activating or Deactivating Supplementary Services 140
Vertical Service Announcement Codes (SPA500 Series) 140
Bonus Services Announcement description 141
Outbound Call Codec Selection Codes 142
Miscellaneous Parameters 143
DTMF Parameters 143
Localizing Your IP Phone 144
Managing the Time and Date 145
Configuring Daylight Savings Time 146
Daylight Saving Time Examples 147
Selecting a Display Language 147
Creating a Dictionary Server Script 149
Chapter 8: Configuring Dial Plans 150
About Dial Plans 150
Digit Sequences 152
Digit Sequence Examples 154
Acceptance and Transmission of the Dialed Digits 156
Dial Plan Timer (Off-Hook Timer) 157
Syntax for the Dial Plan Timer 157
Interdigit Long Timer (Incomplete Entry Timer) 158
Syntax for the Interdigit Long Timer 158
Interdigit Short Timer (Complete Entry Timer) 159
Syntax for the Interdigit Short Timer 159
Editing Dial Plans on the IP Phone 160

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 7
Contents
Resetting the Control Timers 161
Chapter 9: Configuring the Cisco SPA500S Attendant Console 162
Cisco SPA500S Features 163
Setting Up the Cisco SPA500S Attendant Console 164
Configuring the SPA9000 for the Cisco SPA500S 165
Configuring the BroadSoft Server for the Cisco SPA500S 165
Configuring the Asterisk Server for the Cisco SPA500S 166
Configuring the Cisco SPA500S 167
Unit/Key Configuration Scripts 168
Assigning Cisco SPA500S LEDs to Phone Extensions 170
SPA9000 Syntax 170
BroadSoft syntax 171
Asterisk syntax 171
Configuring BroadSoft Busy Lamp Field Auto-Configuration (SPA525G) 171
Attendant Console Parameters 172
Monitoring the Cisco SPA500S 173
Cisco SPA500S Unit Monitoring Notes 174
Chapter A: Creating an LED Script 175
LED Script Examples 176
LED Pattern 176
Appendix B: SPA and Wireless IP Phone Field Reference 178
Info Tab 179
System Information 179
Product Information 181
Phone Status 181
Ext Status 183
Line/Call Status 183
Downloaded Ring Tone 184
System Tab 185
System Configuration 185

Cisco SPA500 Series and WIP310 IP Phone Administration Guide 8
Contents
Internet Connection Type and Static IP Settings 186
PPPoE Settings 187
Optional Network Configuration 187
VLAN Settings 189
Wi-Fi Settings (SPA525G only) 189
Bluetooth Settings (SPA525G only) 189
SIP Tab 190
SIP Parameters 190
SIP Timer Values (sec) 193
Response Status Code Handling 196
RTP Parameters 197
SDP Payload Types 199
NAT Support Parameters 202
Linksys Key System Parameters 204
Provisioning Tab 204
Regional Tab 204
Call Progress Tones 205
Distinctive Ring Patterns 207
Control Timer Values (sec) 208
Vertical Service Activation Codes 209
Vertical Service Announcement Codes 214
Outbound Call Codec Selection Codes 214
Time (SPA525G Only) 217
Language (SPA525G only) 217
Miscellaneous 218
Phone Tab 223
General 223
Line Key 226
Miscellaneous Line Key Settings 227
Line Key LED Pattern 228
Supplementary Services 230
Ring Tone (SPA500 Series) 232