Cisco 8811 User manual

Your Phone
•The Cisco IP Phone 8800 Series, page 1
•New and Changed Features, page 2
•Phone Setup, page 3
•Sign into Your Extension from Another Phone, page 5
•Monitor a Coworker's Line, page 5
•Configuration Utility Page, page 6
•Buttons and Hardware, page 8
•Energy Savings, page 13
•Additional Help and Information , page 14
The Cisco IP Phone 8800 Series
The Cisco IP Phones 8811, 8841, 8851, and 8861 deliver easy-to-use, highly-secure voice communications.
Table 1: Cisco IP Phone 8800 Series Major Features
8861885188418811Features
ColorColorColorGrayscaleScreen
2100USB Ports
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8861885188418811Features
YesNoNoNoWi_Fi
YesYesNoNoBluetooth
YesYesNoNoCisco Intelligent
Proximity
To use the phone, the phone needs to be connected to a network and configured to connect to a call control
system. The phones support many functions and features, depending on the call control system. Your phone
might not have all functions available, based on the way your administrator has set up the phone.
New and Changed Features
New and Changed Features for Firmware Release 10.4(1)SR1
Updated SectionRevision
Page a Group of Phones (Multicast Paging)Added Multicast paging support
New and Changed Features for Firmware Release 10.4(1)
Updated SectionRevision
Report All Phone Issues, on page 15Added Problem Reporting Tool support
Configure a Speed Dial on a Line Key
Remove a Speed Dial from a Line Key
Added Speed-Dial support on a line key
Cisco IP Phone Key Expansion Module Setup
Overview
Cisco IP Phone 8800 Key Expansion Module Buttons
and Hardware
Adjust the Key Expansion Module Screen Brightness
Modify a Speed Dial on a Key Expansion Module
Added Key Expansion Module support
Sign into Your Extension from Another Phone, on
page 5
Sign out of Your Extension from Another Phone, on
page 5
Added Provisioning Authority support
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Your Phone
New and Changed Features

Updated SectionRevision
Monitor a Coworker's Line, on page 5Added Busy Lamp Field support
Call Park
Place a Call on Hold with Call Park
Retrieve a Call on Hold with Call Park
Updated Call Park support
Phone Setup
Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up
and connected, contact your administrator for instructions.
Adjust the Handset Rest
If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the
handset rest to ensure that the receiver does not slip out of the cradle.
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Your Phone
Phone Setup

Procedure
Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.
Step 2 Rotate the tab 180 degrees.
Step 3 Hold the tab between two fingers, with the corner notches facing you.
Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from
the top of the rotated tab.
Step 5 Return the handset to the handset rest.
Change the Viewing Angle of Your Phone
You can change the angle of the phone to eliminate glare on the screen.
Procedure
Step 1 Hold the receiver in the cradle with one hand.
Step 2 Move the footstand with the other hand to change the angle.
Step 3 (Optional) Adjust the footstand on the key expansion module and ensure that the phone and key expansion
module are stable.
Connect to the Network
Your phone needs to be connected to the telephone network.
•Wired connection—The phone is plugged into the network using an Ethernet cable.
•Wireless connection—The Cisco IP Phone 8861 connects to a Wireless Access Point using Wi-Fi. You
need an SSID, security settings, username, and password to connect to the wireless network.
Secure the Phone with a Cable Lock
You can secure your Cisco IP Phone 8800 Series with a laptop cable lock up to 20 mm wide.
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Your Phone
Change the Viewing Angle of Your Phone

Procedure
Step 1 Take the looped end of the cable lock and wrap it around the object to which you want to secure your phone.
Step 2 Pass the lock through the looped end of the cable.
Step 3 Unlock the cable lock.
Step 4 Press and hold the locking button to align the locking teeth.
Step 5 Insert the cable lock into the lock slot of your phone and release the locking button.
Step 6 Lock the cable lock.
Sign into Your Extension from Another Phone
If extension mobility is configured, you can sign into a different phone in your network and have it act the
same as your phone. After you sign in, the phone adopts your personal directory number.
Procedure
Step 1 Press Sign in.
Step 2 Enter your username and password, then press Sign in.
Sign out of Your Extension from Another Phone
Procedure
Press Sign out.
Monitor a Coworker's Line
With the busy lamp field feature, you can monitor the line status of a coworker or supervisor. This feature is
useful if you routinely handle calls for a colleague and need to see their ability to answer a call.
If this feature is configured on your phone, the following LED colors display on a line key:
•A green LED—Monitored line is available.
•A red LED—Monitored line is busy.
•A red fast blinking LED—A call is ringing to the monitored line.
•An amber LED—A configuration error occurred when this feature was being set up.
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Sign into Your Extension from Another Phone

On your phone, you see the caller ID for the calls that you receive. For lines that you monitor, you do not see
caller ID.
You can use this feature with speed dial or call pickup for even greater flexibility. But you may see different
icons displayed on your phone based on your combination of features. The following table shows the various
busy lamp field icons based on each feature combination.
Table 2: Busy Lamp Field Icons on the Cisco IP Phone 8800 Series
Busy Lamp Field,
Speed Dial, and Call
Pickup
Busy Lamp Field and
Call Pickup
Busy Lamp Field and
Speed Dial
Busy Lamp Field
Idle
Alerting
In call
Configuration Utility Page
You can customize some phone settings with the Configuration Utility page, which you access from your
computer. Your administrator gives you the page URL, your user ID, and password.
In the Configuration Utility page, you can control features, line settings, and phone services for your phone.
•Phone features include speed dial, do not disturb, and your personal address book.
•Line settings affect a specific phone line (directory number) on your phone. Line settings can include
call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
If you have a Cisco IP Phone 8800 Key Expansion Module connected to your phone, you can also configure
the expansion module buttons for speed dial and other phone services.
The following table describes some specific features that you configure using the Configuration Utility page.
DescriptionFeatures
You specify the number that will receive calls when call forward is enabled on the
phone. Use the Configuration Utility page to set up more complicated call forward
functions, for example, when your line is busy.
Call forward
You assign phone numbers to speed-dial numbers so that you can quickly call that
person.
Speed dial
You assign a ringtone to a specific line.Ringtone
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Your Phone
Configuration Utility Page

DescriptionFeatures
You add a contact to your personal directory with Configuration Utility page.Personal directory
contact
Related Topics
Phone Calls with Mobile Connect
Speed Dial
Forward Calls
Speed-Dial Numbers
When you dial a number on your phone, you enter a series of digits. When you set up a speed-dial number,
the speed-dial number must contain all the digits you need to make the call. For example, if you need to dial
9 to get an outside line, you enter the number 9 and then the number you want to dial.
You can also add other dialed digits to the number. Examples of additional digits include a meeting access
code, an extension, a voicemail password, an authorization code, and a billing code.
The dial string can contain the following characters:
•0 to 9
•pound (#)
•asterisk (*)
•comma (,)—This is the pause character, and gives a 2- second delay in the dialing. You can have several
commas in a row. For example, two commas (,,) represent a pause of 4 seconds.
The rules for dial strings are:
•Use the comma to separate the parts of the dial string.
•An authorization code must always precede a billing code in the speed-dial string.
•One comma is required between the authorization code and the billing code in the string.
•A speed-dial label is required for speed dials with authorization codes and additional digits.
Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence
is correct.
Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the
call history. If you press Redial after connecting to a destination using speed dial, the phone prompts you
to enter any required authorization code, billing code, or additional digits manually.
Note
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Speed-Dial Numbers

Example
To set up a speed-dial number to call a person at a specific extension, and if you need an authorization code
and billing code, consider the following requirements:
•You need to dial 9 for an outside line.
•You want to call 5556543.
•You need to input the authorization code 1234.
•You need to input the billing code 9876.
•You must wait for 4 seconds.
•After the call is connected, you must dial the extension 56789#.
In this scenario, the speed-dial number is 95556543,1234,9876,,56789#.
Buttons and Hardware
The Cisco IP Phones 8811, 8841, 8851, and 8861 deliver easy-to-use, highly secure voice communications.
Figure 1: Cisco IP Phone 8800 Buttons and Hardware
Indicates whether you have an incoming call (flashing red) or a
new voice message (steady red).
Handset and Handset light strip1
Access your phone lines, features, and call sessions.
For more information, see Softkey, Line, and Feature Buttons,
on page 10.
Programmable feature buttons
and line buttons
2
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Buttons and Hardware

Access to functions and services.
For more information, see Softkey, Line, and Feature Buttons,
on page 10.
Softkey buttons3
Back Return to the previous screen or menu.
Navigation cluster Navigation ring and Select button—Scroll
through menus, highlight items and select the highlighted item.
Release End a connected call or session.
Back, Navigation cluster, and
Release
4
Hold/Resume Place an active call on hold and resume the
held call.
Conference Create a conference call.
Transfer Transfer a call.
Hold/Resume,Conference,
and Transfer
5
Speakerphone Toggle the speakerphone on or off. When
the speakerphone is on, the button is lit.
Mute Toggle the microphone on or off. When the
microphone is muted, the button is lit.
Headset Toggle the headset on or off. When the headset
is on, the button is lit.
Speakerphone,Mute, and
Headset
6
Contacts Access personal and corporate directories.
Applications Access call history, user preferences, phone
settings, and phone model information.
Messages Autodial your voice messaging system.
Contacts,Applications, and
Messages
7
Adjust the handset, headset, and speakerphone volume
(off hook) and the ringer volume (on hook).
Volume button8
Navigation
Use the outer ring of the Navigation cluster to scroll through menus. Use the inner Select button of the
Navigation cluster to select menu items.
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Navigation

If a menu item has an index number, you can enter the index number with the keypad to select the item.
Softkey, Line, and Feature Buttons
You can interact with the features on your phone in several ways:
•Softkeys, located below the screen, give you access to the function displayed on the screen above the
softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows
you that more functions are available.
•Feature and line buttons, located on either side of the screen, give you access to phone features and
phone lines.
◦Feature buttons—Used for features such as Speed dial or Call pickup, and to view your status on
another line.
◦Line buttons—Used to answer a call or resume a held call. When not used for an active call, used
to initiate phone functions, such as the missed calls display.
Feature and line buttons illuminate to indicate status:
•Green—Line is idle.
•Red, steady—Line is active or in use.
•Red, flashing—Line is on hold or there is an inbound call.
•Amber, steady—Line is unregistered (cannot be used).
Your administrator can set up some functions as softkeys or as feature buttons. You can also access some
functions with softkeys or the associated hard button.
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Your Phone
Softkey, Line, and Feature Buttons