Cisco SPA501 User manual

Cisco Small Business
Cisco SPA50X and SPA51X SIP IP Phones
Models SPA501G, SPA502G, SPA504G, SPA508G,
SPA509G, SPA512G, and SPA514G
USER GUIDE

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 2
Contents
Chapter 1: Getting Started 6
About This Document 6
Overview of the Cisco Small Business IP Phones 8
Caring for Your Phone 8
Understanding Your Phone Lines and Buttons 9
Softkey Buttons 11
Using Keypad Shortcuts 13
Using the Cisco Attendant Console 14
Chapter 2: Installing Your Phone 15
Before You Begin 16
Phone Connections 16
Connecting the Handset 17
Installing the Desk Stand or Wall Mount (Optional) 18
Reverse the Handset Retention Tab 18
Connecting the Power 19
Connecting Your Phone to the Network 20
Connecting Your Phone to the Wired Network 20
Connecting the Phone to the Wireless Network 20
Connecting a PC to Your Phone 21
Connecting Wired and Wireless Headsets 21
Verifying Phone Startup 22
Updating Your Phone Firmware 23
Determining Your Current Firmware Version 23
Download the Firmware from Cisco 24
Get the Phone IP Address 24
Update the Firmware on the Phone 24

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 3
Contents
Chapter 3: Using Basic Call Management Functions 26
Managing the Audio Source and Volume 27
Adjusting Call Volume 27
Adjusting the Ringer Volume 27
Using Mute 27
Using the Speakerphone 27
Using the Headset with Your IP Phone 27
Switching Between the Handset, Headset, or Speakerphone During a Call 28
Sending Audio to the Speaker and Handset 28
Choosing Your Preferred Audio Device 28
Answering or Placing a Call 29
Answering a Call 29
Placing a Call 29
Redialing a Call 30
Putting a Call on Hold 30
Resuming a Call 30
Ending a Call 31
Transferring Calls 31
Performing an Attended Transfer 31
Performing an Unattended (Blind) Transfer 32
Transferring a Held Call to an Active Call 32
Managing Missed Calls 33
Turning the Missed Calls Shortcut On and Off 33
Forwarding Calls 34
Forwarding All Calls 34
Forwarding Calls When Your Phone is Busy 35
Forwarding Calls (Delay) Without Answering the Phone 35
Canceling Call Forwarding All 36
Call Forward Deactivation by using Star Codes 37

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 4
Contents
Setting Do Not Disturb 37
Enabling Do Not Disturb 37
Disabling Do Not Disturb 38
Setting Call Waiting 38
Picking Up a Call 39
Parking a Call 40
Placing a Three-Way Conference Call 41
Conferencing a Held Call with an Active Call 42
Using the Phone Directories 42
Using Your Personal Directory 43
Using the Corporate Directory 44
Using the Call History Lists 44
Setting or Changing a Phone Password 45
Accessing Voicemail 46
Chapter 4: Using Advanced Phone Features 47
Configuring Privacy and Security 48
Blocking Caller ID 48
Blocking Anonymous Calls 48
Using Secure Call 49
Enabling and Using Dial Assistance 50
Creating Speed Dials 50
Creating Speed Dials on Unused Line Buttons 51
Creating Numerical Speed Dials 51
Using Speed Dials 52
Using the Paging Feature 52
Paging Another Phone 52
Paging a Group of Phones 52
Configuring Auto Answer 53
Monitoring and Accessing Another Phone 53

Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 5
Contents
Customizing Your IP Phone Screen 54
Changing the IP Phone Screen Contrast 54
Changing the Screen Backlight Settings 54
Configuring the Phone Screen Saver 55
Turning on the Screen Saver 56
Using Ring Tones 57
Changing Your Ring Tone 57
Configuring Date and Time 57
Setting Your Phone’s Date and Time 57
Using Star Codes 58
Using the Interactive Voice Response Menu on the Cisco SPA501G 60
Advanced Procedures for Technical Support Personnel 62
Rebooting Your Phone 63
Chapter 5: Using the Phone Web User Interface 64
Logging in to the Phone Web User Interface 65
Making the Web Configuration Utility Viewable and Writable 66
Saving the Configuration Profile 67
Setting Voice System Parameters 67
Setting Voice Phone Parameters 68
Setting Voice User Parameters 69
Viewing Call History Lists 71
Using Your Personal Directory 72
Viewing Attendant Console Status 73
Appendix A: Where to Go From Here 74
Product Resources 74

1
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 6
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business IP phone. It contains the following sections:
•About This Document, page 6
•Overview of the Cisco Small Business IP Phones, page 8
•Understanding Your Phone Lines and Buttons, page 9
•Using the Cisco Attendant Console, page 14
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business IP Phone.
The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using and the customizations performed by your
phone system administrator. This document describes using the Cisco Small
Business IP Phones with a SIP phone system, such as a Broadsoft or Asterisk
system. If you are using your Cisco Small Business IP Phone with a Cisco Unified
Communications 500 Series, also see the Cisco Unified Communications Manager
Express Administrator Guide.

Getting Started
About This Document
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 7
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started A description of this book
and an overview of the Cisco
Small Business IP Phones.
Chapter 2 Installing Your Phone How to connect and install
your phone.
Chapter 3 Using Basic Call
Management Functions
How to perform basic phone
tasks, such as placing and
answering calls, transferring
calls, setting up call
forwarding, and picking up
calls.
Chapter 4 Using Advanced Phone
Features
How to perform advanced
phone tasks, such as
configuring privacy and
security features, speed
dials, paging, and ring tones.
Chapter 5 Using the Phone Web User
Interface
How to modify the phone
features by using the web
configuration utility.
Appendix A Where to Go From Here Cisco provides a wide range
of resources to help you
obtain the full benefits of the
Cisco SPA500 Series
phones. This appendix
provides links to many of
these resources.

Getting Started
Overview of the Cisco Small Business IP Phones
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 8
1
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones include traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling, and accessing voice mail. Calls can
be made or received with a handset, headset, or a speaker.
The Cisco Small Business IP phones contain Ethernet ports that link them to the
computer network. They also have secondary Ethernet ports that allow another
Ethernet device, such as a computer, to be connected to the network through the
IP phone.
Cisco Small Business IP phones require a separate power source. You can power
the phones by connecting them to a switch that provides Power over Ethernet
(PoE), or by using the optional a Cisco PA100 power adapter.
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold, or water. To clean the equipment, wipe it
with a slightly moistened paper or cloth towel. Do not spray or pour cleaning
solution directly onto the device.

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9
1
Understanding Your Phone Lines and Buttons
The parts of a SPA509G IP phone are shown in Figure 1. Other models are similar,
but might vary.
Figure 1 SPA509G Phone Components
Numbered objects in Figure 1 described in the following table..
#PhoneFeature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
indicator
Displays solid red when you have a new voice mail
message. Blinks red during an incoming call.
3IP phone screen Displays date and time, phone station name, line
extensions, and softkey options (except on the
Cisco SPA501G).

Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 10
1
4 Line keys Indicates phone line status. (Not available on the
Cisco SPA502G or Cisco SPA512G.)
When lit:
Green: Line is idle.
Red (steady): Line is active or in use.
Red (flashing): Line is on hold or there is an inbound call.
Orange: Line is unregistered (cannot be used).
These keys can also be programmed by your system
administrator to perform differently than described here
or to add functions such as speed dial, call pickup, or
monitor an extension.
5 Softkey buttons Press a softkey button to perform the action shown on
the label on the IP phone screen.
Note: The Cisco SPA501G has the following four buttons:
Redial—Dials the last number called.
Cancel—Cancels an action (such as a transfer).
Conference—While on a call, press to start a
conference call and dial another number. After
the second party answers, press Conference again to
create the conference.
Transfer—Transfers a call.
6 Navigation button Press an arrow key to scroll left, right, up, or down
through items shown on the IP phone screen (except
on the Cisco SPA501G).
7 Messages button Press to access voice mail. (This feature must be set up
by your phone system administrator).
8 Hold button Press to place a call on hold.
#PhoneFeature Description