Crestron UC-CX100-T User manual

Crestron Flex Unified Communications
Solutions
Product Manual
Crestron Electronics, Inc.

Original Instructions
The U.S. English version of this document is the original instructions.
All other languages are a translation of the original instructions.
Crestron product development software is licensed to Crestron dealers and Crestron Service Providers (CSPs) under a
limited nonexclusive, nontransferable Software Development Tools License Agreement. Crestron product operating
system software is licensed to Crestron dealers, CSPs, and end-users under a separate End-User License Agreement.
Both of these Agreements can be found on the Crestron website at www.crestron.com/legal/software_license_
agreement.
The product warranty can be found at www.crestron.com/warranty.
The specific patents that cover Crestron products are listed at www.crestron.com/legal/patents.
Certain Crestron products contain open source software. For specific information, visit www.crestron.com/opensource.
Crestron, the Crestron logo, Crestron Fusion, Crestron Toolbox, XiO Cloud, and Smart Graphics are either trademarks or
registered trademarks of Crestron Electronics, Inc., in the United States and/or other countries. ASUS is either a
trademark or registered trademark of ASUSTeK Computer Inc. in the United States and/or other countries. Dell is either
a trademark or registered trademark of Dell Inc. in the United States and/or other countries. HDMI and the HDMI logo
are either trademarks or registered trademarks of HDMI Licensing LLC in the United States and/or other countries.
Huddly IQ is either a trademark or registered trademark of Huddly AS in the United States and/or other countries.
Lenovo and ThinkSmart are either trademarks or registered trademarks of Lenovo in the United States and/or other
countries. Microsoft, Microsoft Exchange Server, Microsoft Intune, Microsoft Teams, Microsoft 365, Outlook, Skype, and
Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other
countries. Zoom and Zoom Rooms are either trademarks or registered trademarks of Zoom Video Communications, Inc.
in the United States and/or other countries. Other trademarks, registered trademarks, and trade names may be used in
this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims any
proprietary interest in the marks and names of others. Crestron is not responsible for errors in typography or
photography.
©2022 Crestron Electronics, Inc.

Contents
Overview 1
Intended Audience 2
Installers 2
Platform Administrators 2
System Hardware 3
Bracket Assembly 3
Control Device 3
Camera 3
Soundbar 4
Extension Microphone Pod 4
UC Presentation Transmitter 4
HDMI® over CATx Receiver 4
Applications 5
Specifications 10
Installation 12
Configuration 22
Microsoft Teams® Rooms Systems 22
Minimum Requirements 22
Pre-Deployment Checklist 23
Initial Setup 24
Software Updates for Microsoft Teams 24
Crestron Settings App 25
Switching from Microsoft Teams Rooms to Zoom Rooms 35
Zoom Rooms™ Systems 45
Minimum Requirements 45
Pre-Deployment Checklist 45
Initial Setup 46
Software Updates for Zoom Rooms 46
Crestron Settings App 46
Switching from Zoom Rooms to Microsoft Teams Rooms 55
Use Custom Controls on a Zoom Rooms System 68
Crestron Control for Zoom Rooms Software 70
Crestron XiO Cloud Service 71
Operation 72
Resources 73
Product Manual — Doc. 9132C Contents • iii

1 • Product Manual — Doc. 9132C
Overview
Crestron Flex UC provides a superior conferencing and collaboration experience for executive
offices, huddle spaces, and meeting rooms of any size. For more information on installation, visit
www.crestron.com/flex.
These solutions are categorized based on the room size and conferencing software, as detailed
below:
Space Number of People Conferencing Software Crestron Flex Solutions
Private Space /
Desktop
Single person lMicrosoft
Teams® Rooms
lMM30 Series
Huddle Space / Small
Meeting Room
Up to 5 lMicrosoft
Teams Rooms
lZoom Rooms™
software
lMM30 Series
lMMX30 Series
lB30 Series
lBX30 Series
Medium Meeting Room Up to 15 lMicrosoft
Teams Rooms
lZoom Rooms
software
lOpen platform
UC applications
lM50 Series
lMX50 Series
Large Meeting Room Up to 30 lMicrosoft
Teams Rooms
lZoom Rooms
software
lOpen platform
UC applications
lM70 Series
lMX70 Series
Custom Meeting Room Any lMicrosoft
Teams Rooms
lZoom Rooms
software
lC100 Series
lCX100 Series
Mobile Any lMicrosoft
Teams Rooms
lZoom Rooms
software
lOpen platform
UC applications
lR Series

Product Manual — Doc. 9132C • 2
Intended Audience
This manual provides instructions and other technical resources to installers and platform
administrators for setting up the Crestron Flex UCconference solutions.
Installers
The installer should have the following knowledge and skills:
lCrestron® technology
lBasic networking
lBasic AV
lCrestron Remote Control
lXiO Cloud® service
Platform Administrators
The administrator should have the following knowledge and skills.
For Microsoft Teams Rooms Solutions
lSkype® for Business Application
lSkype for Business Server
lMicrosoft® Exchange (on-premises)
lMicrosoft Teams application
lMicrosoft 365® cloud services
lWindows® 10 operating system troubleshooting
For Zoom Rooms Solutions
lZoom Rooms configuration

3 • Product Manual — Doc. 9132C
System Hardware
Crestron Flex solutions are typically comprised of the following components:
lBracket Assembly on page 3
lControl Device on page 3
lCamera on page 3
lSoundbar on page 4
lExtension Microphone Pod on page 4
lUC Presentation Transmitter on page 4
lHDMI® over CATx Receiver on page 4
Bracket Assembly
A bracket assembly typically contains the following:
lA computer that runs the conferencing software. The computer model varies between
systems but is referred to here as the UC Engine.
lAn ingest device that connects to the user’s computer for sharing content with meeting
attendees.
lAssociated cabling and a power supply for the UC Engine.
Control Device
A control device operates the conference system controls. Crestron Flex solutions typically use
the following control devices:
lCrestron Mercury® tabletop conference device
lCrestron Mercury X tabletop conference device
lMini Tabletop conference device
lWall mount or surface mount touch screen
NOTE: The Crestron Mercury conference system receives and plays program audio for
Crestron Flex through its built-in microphones and speaker.
Camera
A camera for high-definition videoconferencing.
NOTE: Some Crestron Flex solutions do not include a camera. These solutions require the
installer to supply a USB conference camera.

Product Manual — Doc. 9132C • 4
Soundbar
A Crestron Flex Soundbar for receiving and playing program audio.
NOTES:
lCrestron Flex solutions supplied with a Crestron Mercury conference system do not
include a Crestron Flex Soundbar. The Crestron Mercury conference system receives
and plays program audio through its built-in microphones and speaker.
lSome Crestron Flex solutions do not include a Crestron Mercury conference system or
Crestron Flex Soundbar. These solutions require the installer to supply audio
equipment to receive and play program audio.
Extension Microphone Pod
Extension microphone for use with the Crestron Flex Tabletop Conference System.
NOTE: The extension microphone pod can only connect to a Crestron Mercury or Crestron
Mercury Xtabletop conference device.
UC Presentation Transmitter
The UC Presentation Transmitter provides the BYODfunctionality by switching to the connected
laptop's UC platform and returning to the native Microsoft Teams Rooms or Zoom Rooms
platform when disconnected.
HDMI® over CATx Receiver
This device brings the BYODfunctionality by enabling high-definition video presentations from
all types of BYOD sources.
NOTE: The HDMI over CATx Receiver is required only for Crestron Flex kits using a Crestron
Mercury X Tabletop Conference device for open-platform UC applications.

5 • Product Manual — Doc. 9132C
Applications
The following application scenarios for Crestron Flex are based on the conference room size,
conferencing software, and control device.
NOTE: These scenarios show a typical hardware arrangement in a small, medium, or large
room. Hardware combinations may differ based on the selected Crestron Flex.
Scenario 1
lConference room size: Small
lConferencing software: Microsoft Teams rooms or Zoom rooms
lControl device: Mini Tabletop conference device

Product Manual — Doc. 9132C • 6
Scenario 2
lConference room size: Medium or Large
lConferencing software: Microsoft Teams rooms or Zoom rooms
lControl device: Crestron Mercury or Crestron Mercury X

7 • Product Manual — Doc. 9132C
Scenario 3
lConference room size: Medium or Large
lConferencing software: Open-platform UC applications
lControl device: Crestron Mercury or Crestron Mercury X

Product Manual — Doc. 9132C • 8
Scenario 4
lConference room size: Small or Custom
lConferencing software: Microsoft Teams rooms or Zoom rooms
lControl device: Wall mount or surface mount touch screen

9 • Product Manual — Doc. 9132C
Scenario 5
lConference room size: Mobile
lConferencing software: Microsoft Teams rooms, Zoom rooms, or Open-platform UC
applications
lControl device: Touch screen, Crestron Mercury, or Crestron Mercury X

Product Manual — Doc. 9132C • 10
Specifications
Each of the Crestron Flex solutions listed below is hyperlinked to its respective product page and
product specifications.
Space
Crestron Flex Solutions
for Microsoft Teams
Rooms
Crestron Flex Solutions
for Zoom Rooms
Crestron Flex Solutions
for Open-Platform UC
Applications
Private
Space/Desktop/Huddle
Space/Small Meeting
Room
lUC-MM30-TA
lUC-MM30-TA-
I
_ _
Huddle Space/Small
Meeting Room
lUC-MM30-T
lUC-MM30-T-I
lUC-MM30-T-L
lUC-MM30-T-
L-I
lUC-MMX30-T
lUC-MMX30-T-
I
lUC-MMX30-T-
L
lUC-MMX30-T-
L-I
lUC-B30-T
lUC-B30-T-L
lUC-BX30-T
lUC-B30-T-
WM
lUC-B30-T-L-
WM
lUC-BX30-T-
WM
lUC-B31-T
lUC-BX31-T
lUC-B31-T-WM
lUC-BX31-T-
WM
lUC-B160-T
lUC-MM30-Z
lUC-MM30-Z-I
lUC-MM30-Z-L
lUC-MM30-Z-
L-I
lUC-MMX30-Z
lUC-MMX30-Z-
I
lUC-MMX30-Z-
L
lUC-MMX30-Z-
L-I
lUC-B30-Z
lUC-B30-Z-L
lUC-BX30-Z
lUC-B30-Z-WM
lUC-B30-Z-L-
WM
lUC-BX30-Z-
WM
lUC-B31-Z
lUC-BX31-Z
lUC-B31-Z-WM
lUC-BX31-Z-
WM
lUC-B160-Z
_

11 • Product Manual — Doc. 9132C
Space
Crestron Flex Solutions
for Microsoft Teams
Rooms
Crestron Flex Solutions
for Zoom Rooms
Crestron Flex Solutions
for Open-Platform UC
Applications
Medium Meeting Room lUC-M50-T
lUC-M50-T-L
lUC-M50-T-
UPGRD
lUC-MX50-T
lUC-MX50-T-L
lUC-MX50-T-
UPGRD
lUC-M50-Z
lUC-M50-Z-L
lUC-M50-Z-
UPGRD
lUC-MX50-Z
lUC-MX50-Z-L
lUC-MX50-Z-
UPGRD
lUC-M50-UA
lUC-M50-U
lUC-MX50-U
Large Meeting Room lUC-M70-T
lUC-M70-T-L
lUC-MX70-T
lUC-MX70-T-L
lUC-M70-Z
lUC-M70-Z-L
lUC-MX70-Z
lUC-MX70-Z-L
lUC-M70-U
lUC-M70-UA
lUC-MX70-U
Custom Meeting Room lUC-C160-T
lUC-C100-T
lUC-C100-T-L
lUC-C100-T-
WM
lUC-C100-T-L-
WM
lUC-CX100-T
lUC-CX100-T-L
lUC-CX100-T-
WM
lUC-CX100-T-
L-WM
lUC-C160-Z
lUC-C100-Z
lUC-C100-Z-L
lUC-C100-Z-
WM
lUC-C100-Z-L-
WM
lUC-CX100-Z
lUC-CX100-Z-L
lUC-CX100-Z-
WM
lUC-CX100-Z-
L-WM
_
Mobile lUC-FCM-T
lUC-FCB-T
lUC-FCMX-T
lUC-FCM-Z
lUC-FCB-Z
lUC-FCMX-Z
lUC-FCM-U

Product Manual — Doc. 9132C • 12
Installation
To install any Crestron Flex solutions listed below, follow the respective link to the Quick Start
guide for instructions.
Space Crestron Flex Solutions Quick Start Guide
Private
Space/Desktop/Huddle
Space/Small Meeting
Room
lUC-MM30-TA
lUC-MM30-TA-I Quick Start: UC-MM30-TA and UC-MM30-
TA-I

13 • Product Manual — Doc. 9132C
Space Crestron Flex Solutions Quick Start Guide
Huddle Space/Small
Meeting Room
lUC-MM30-T
lUC-MM30-T-I
lUC-MM30-T-L
lUC-MM30-T-L-I
Quick Start: UC-MM30-T(-I) and UC-
MM30-T-L(-I) (with ASUSand Lenovo
UCEngine)
Quick Start: UC-MM30-T(-I) (with Dell UC
Engine)
lUC-MM30-Z
lUC-MM30-Z-I
lUC-MM30-Z-L
lUC-MM30-Z-L-I
Quick Start: UC-MM30-Z(-I) and UC-
MM30-Z-L(-I) (with ASUSand Lenovo
UCEngine)
Quick Start: UC-MM30-Z(-I) (with Dell UC
Engine)
lUC-MMX30-T
lUC-MMX30-T-I
lUC-MMX30-T-L
lUC-MMX30-T-L-I
Quick Start: UC-MMX30-T(-I) and UC-
MMX30-T-L(-I) (with ASUSand Lenovo
UCEngine)
Quick Start: UC-MMX30-T(-I) (with Dell
UC Engine)
lUC-MMX30-Z
lUC-MMX30-Z-I
lUC-MMX30-Z-L
lUC-MMX30-Z-L-I
Quick Start: UC-MMX30-Z(-I) and UC-
MMX30-Z-L(-I) (with ASUSand Lenovo
UCEngine)
Quick Start: UC-MMX30-Z(-I) (with Dell
UC Engine)
lUC-B30-T
lUC-B30-T-L
Quick Start: UC-B30-T and UC-B30-T-L
(with ASUSand Lenovo UCEngine)
Quick Start: UC-B30-T (with Dell UC
Engine)
lUC-B30-Z
lUC-B30-Z-L
Quick Start: UC-B30-Z and UC-B30-Z-L
(with ASUSand Lenovo UCEngine)
Quick Start: UC-B30-Z (with Dell UC
Engine)

Product Manual — Doc. 9132C • 14
Space Crestron Flex Solutions Quick Start Guide
lUC-BX30-T Quick Start: UC-BX30-T and UC-BX30-T-L
(with ASUSand Lenovo UCEngine)
Quick Start: UC-BX30-T (with Dell UC
Engine)
lUC-BX30-Z Quick Start: UC-BX30-Z and UC-BX30-Z-L
(with ASUSand Lenovo UCEngine)
Quick Start: UC-BX30-Z (with Dell UC
Engine)
lUC-B30-T-WM
lUC-B30-T-L-WM
Quick Start: UC-B30-T-WM and UC-B30-
T-L-WM (with ASUSand Lenovo
UCEngine)
Quick Start: UC-B30-T-WM (with Dell UC
Engine)
lUC-B30-Z-WM
lUC-B30-Z-L-WM
Quick Start: UC-B30-Z-WM and UC-B30-
Z-L-WM (with ASUSand Lenovo
UCEngine)
Quick Start: UC-B30-Z-WM (with Dell UC
Engine)
lUC-BX30-T-WM
lUC-BX30-T-L-WM
Quick Start: UC-BX30-T-WM and UC-
BX30-T-L-WM (with ASUSand Lenovo
UCEngine)
Quick Start: UC-BX30-T-WM (with Dell
UC Engine)
lUC-BX30-Z-WM
lUC-BX30-Z-L-WM
Quick Start: UC-BX30-Z-WM and UC-
BX30-Z-L-WM (with ASUSand Lenovo
UCEngine)
Quick Start: UC-BX30-Z-WM (with Dell
UC Engine)
lUC-B31-T Quick Start: UC-B31-T
lUC-B31-T-WM Quick Start: UC-B31-T-WM
lUC-B31-Z Quick Start: UC-B31-Z

15 • Product Manual — Doc. 9132C
Space Crestron Flex Solutions Quick Start Guide
lUC-B31-Z-WM Quick Start: UC-B31-Z-WM
lUC-BX31-T Quick Start: UC-BX31-T
lUC-BX31-T-WM Quick Start: UC-BX31-T-WM
lUC-BX31-Z Quick Start: UC-BX31-Z
lUC-BX31-Z-WM Quick Start: UC-BX31-Z-WM
lUC-B160-T Quick Start: UC-B160-T (Discontinued)
lUC-B160-Z Quick Start: UC-B160-Z (Discontinued)

Product Manual — Doc. 9132C • 16
Space Crestron Flex Solutions Quick Start Guide
Medium Meeting Room lUC-M50-T
lUC-M50-T-L
Quick Start: UC-M50-T and UC-M50-T-L
(with ASUSand Lenovo UCEngine)
Quick Start: UC-M50-T (with Dell UC
Engine)
lUC-M50-Z
lUC-M50-Z-L
Quick Start: UC-M50-Z and UC-M50-Z-L
(with ASUSand Lenovo UCEngine)
Quick Start: UC-M50-Z (with Dell UC
Engine)
lUC-M50-UA Quick Start: UC-M50-UA
lUC-M50-U Quick Start: UC-M50-U
lUC-M50-T-UPGRD Quick Start: UC-M50-T-UPGRD (with
ASUSUCEngine)
Quick Start: UC-M50-T-UPGRD (with Dell
UC Engine)
lUC-M50-Z-UPGRD Quick Start: UC-M50-Z-UPGRD (with
ASUSUCEngine)
Quick Start: UC-M50-Z-UPGRD (with Dell
UC Engine)
lUC-MX50-T
lUC-MX50-T-L
Quick Start: UC-MX50-T and UC-MX50-T-
L (with ASUSand Lenovo UCEngine)
Quick Start: UC-MX50-T (with Dell UC
Engine)
lUC-MX50-Z
lUC-MX50-Z-L
Quick Start: UC-MX50-Z and UC-MX50-Z-
L (with ASUSand Lenovo UCEngine)
Quick Start: UC-MX50-Z (with Dell UC
Engine)
lUC-MX50-U Quick Start: UC-MX50-U

17 • Product Manual — Doc. 9132C
Space Crestron Flex Solutions Quick Start Guide
lUC-MX50-T-
UPGRD
Quick Start: UC-MX50-T-UPGRD (with
ASUSUCEngine)
Quick Start: UC-MX50-T-UPGRD (with
Dell UC Engine)
lUC-MX50-Z-
UPGRD
Quick Start: UC-MX50-Z-UPGRD (with
ASUSUCEngine)
Quick Start: UC-MX50-Z-UPGRD (with
Dell UC Engine)
Large Meeting Room lUC-M70-T
lUC-M70-T-L
Quick Start: UC-M70-T (with
ASUSEngine)
Quick Start: UC-M70-T (with Dell UC
Engine)
lUC-M70-Z
lUC-M70-Z-L
Quick Start: UC-M70-Z (with
ASUSUCEngine)
Quick Start: UC-M70-Z (with Dell UC
Engine)
lUC-M70-U Quick Start: UC-M70-U
lUC-M70-UA Quick Start: UC-M70-UA
lUC-MX70-T
lUC-MX70-T-L
Quick Start: UC-MX70-T (with
ASUSUCEngine)
Quick Start: UC-MX70-T (with Dell UC
Engine)
lUC-MX70-Z
lUC-MX70-Z-L
Quick Start: UC-MX70-Z (with
ASUSUCEngine)
Quick Start: UC-MX70-Z (with Dell UC
Engine)
lUC-MX70-U Quick Start: UC-MX70-U